Precision IT Services Australia

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2 ABOUT US Formed by a group of professionals from various specialist areas of the Information Technology industry, Precision IT offers a range of innovative services and solutions for small, medium and large sized organisations across Australia. We work closely with our clients to adapt the latest technologies to suit their individual needs. Unlike other providers in the outsourced IT industry, our business model is underpinned by 4 crucial commitments we make to our clients: Communication, Responsibility, Experience and Knowledge

3 CLOUD SERVICES Precision IT s range of word-class data services are designed to help organisations gained higher levels dependability from their online and business system. Our data service cover managed data-centre hosting, cloud computing, business internet and corporate wide-area networking. Our data services are focused on providing the highest levels of service and quality of product at reasonable pricing, managed and maintained by the best personnel. MENAGED SERVICES Precision IT has formulated a set of customisable managed IT services to target challenges faced by each and every company, no matter the size or industry. Our managed service offering works on a flat fee basis whereby we provide all included services for the same price, month on month, with no hidden extras. Precision IT s managed service offering ensures that the onus of keeping your system healthy, available, secure and performing at their peak is completely on us CONSULTING SERVICES Precision IT has experience working with a broad range of different companies and we have developed well respected methodologies and solutions with a keen understanding of solutions geared towards business ROI. We help many companies realise the business benefit of a well designed and implemented IT system. PRECISIONIT.COM.AU

4 OUR SERVICES Precision Cloud Desktops, Servers & Apps accessed from anywhere, Securely backed by our 99.9% uptime guarantee. Cloud Management Cloud management monitors and ensures that cloud computing-based resources are interacting with users and other services online. Managed IT Service The end-to-end outsourced service for onsite IT systems! Ensure your up-time, performance and reliability of IT. Precision Voice Corporate Grade VoIP telephone system suitable for businesses of all sizes. Precision Connect Hosting your services & equipment in fully managed, purpose-built facilities throughout Australia. Precision Vault Managed backup & disaster recovery to our data-centre. Cost-effective business continuity strategies. Precision Procurement Consulting & advice on the best products for your needs. Access to wholesale vendors and suppliers worldwide. Projects & Consulting Project & senior consulting team with experience delivering highly effective technical solutions. Precision Connect Dependable internet and WAN services available nationally. When reliable connectivity is a priority.

5 OUR SOLUTIONS Medical Computing & IT IT Services and Support for the Medical Industry. Work with someone who understands the medical IT systems they require. Server & Desktop Virtualisation Precision IT offers specialised VMware Virtualisation solutions using proven methodology, architecture and expertise. Disaster Recovery Planning Protecting a company against data loss and disaster is the single most important element of any IT strategy. Data Management & Archiving Data management gives a significant boost the productivity of your organisation.the ability to search, classify, archive. Messaging & Collaboration and file sharing have become the mainbusiness communication & collaboration tools. We work to implement. Unified Comms & VoIP Integration between your , instant messaging and telephone and the cost savings in VoIP facilitate. Microsoft Licensing Can be a lot to take in. We can help you make heads or tails of the complexities and document your licensing assets. Corporate Managed WAN Corporate WANs and VPNs have enabled businesses to communicate and share information between different office locations and remote workers. Data Management & Archiving Data management gives a significant boost the productivity of your organisation. The ability to search, classify, archive.

6 PRECISION CLOUD Desktops, Servers & Apps accessed from anywhere, securely backed by our 99.9% uptime guarantee.

7 WHY PRECISION CLOUD Australian Hosted High performance equipment 99.9% Uptime Guarantee Premium Technical Support ADD-ON CLOUD SERVICES Cloud Files Cloud Desktops Have access to ALL of your business applications using any device on any internet connection. All of your business applications are available to you live. Suitable for businesses of all shapes and sizes, running Windows based applications. Cloud Servers Virtual Server & Private Cloud hosting solution that is highly reliable, secure, scalable and very customisable. Suitable for businesses looking to reduce the risk and cost of their internal IT systems. Full Cloud, or Hybrid Cloud solutions are available. A business suited file storage system hosted within Precision Cloud, using Citrix ShareFile.Windows based applications. Cloud Backup Precision Vault is our backup solution with a hybrid of onsite and cloud backup to provide you the best backup solution. Cloud We offer Microsoft Hosted Exchange Services via the Precision Cloud system.

8 MANAGED IT SERVICES The end-to-end outsourced service for onsite IT systems! Ensure your up-time, performance and reliability of IT. BENEFITS: Tech Support Responsive tech help from our highly-competent staff onsite or remote. 7am-7pm M-F & 24/7 Unlimited Support Spend as much remote or onsite time necessary to ensure your IT systems are working perfectly. All business hours support can be unlimited. IT Management We support and manage your IT system from start to finish. We take on responsibility for every aspect of your IT system. 7am - 7pm Support Our team is available in the office between 7am and 7pm, Monday Friday on business days. Consulting & Planning We actively work with you on a business level to understand where you are going and develop an IT roadmap to ensure we are ready for your next big thing. Response Times Issues are prioritised & receive a response from our staff within 30 minutes for critical issues and 2 hours for non-critical issues. Afterhours Support You will gain access to our on-call 24/7 emergency support service for the unexpected out of hours support. System Monitoring Precision Watch monitors your entire system remotely and self-heals any recurring issues or escalates them to our support team. Dedicated Team A dedicated Technical Account Manager will be assigned to your system. The TAM will be responsible for being the go-to-guy for your IT system. Maintenance We develop a maintenance routine for each client to perform updates and housekeeping at convenient times. Monitoring Precision Watch monitors the availability & performance of your system and alerts our team to any problems. Consulting Our senior technical staff work with you to understand your business and constantly adapt your IT system to keep up with your challenges.

9 PRECISION CONNECT Dependable internet and WAN services available nationally. When reliable connectivity is a priority. Fibre & NBN Wide multi-carrier fibre footprint throughout Australian capital citiesand regional centres. Ethernet Copper based Ethernet service achieving up-to 80Mbit, available at most locations via Telstra & AAPT Internet Direct internet connectivity via a high-speed backbone network. Private WAN Corporate private MPLS networks connecting multiple sites securely. Fixed Wireless Corporate-grade fixed wireless offering capable of speeds up-to 1Gbit, available in metro areas. WHY CONNECT WITH US? 99.98% Uptime High Performance Guarantee Network Coverage Throughout Australia ADSL2+ Traditional ADSL2+ services available throughout Australia.

10 PRECISION VOICE Corporate Grade VoIP telephone system suitable for businesses of all sizes. Precision VoiceManager is a sophisticated voice communications platform that provides a single, enterprise-grade phone system for your entire office. With Precision Voice you no longer have to deal with isolated phone systems at each office and everyone can take advantage of the latest IP PBX features and functionality. BENEFITS: Cloud Hosted Precision Voice is hosted from Cloud systems in Sydney & Melbourne. Meaning it is accessible from any internet connections anywhere. Precision Voice is delivered using equipment from our partners: Cost Savings Low Upfront Investment. Ongoing VoIP low call costs. Lines & numbers included. Increased internet connection ROI. Free calls between offices % Uptime & Great Support We have a 99.9% uptime SLA for the Precision Voice service. If you ever need help with your phone system, support is also provided. Call-Centre Services Call-centre options are available if you wish to create team to answer & manage large call volumes. Call recording and reporting is available. Productivity Gains Single phone system between offices. Extension to mobile routing. Auto-attendant options. Call-centre call queues. Multi-site reception. Per-extension billing & reporting. Integration with CRM systems. Risk Reduction No reliance on your office. Open standard technology. Automated call recording available.

11 PRECISION VAULT Managed backup & disaster recovery to our data-centre. Cost-effective business continuity strategies. Precision Vault is a business grade Backup and Disaster Recovery platform with different options for different sized businesses, meeting different data recovery and business continuity requirements. Vault SMB Backup solution suitable for small& medium sized businesses. Capable of backing up servers & desktops. WHAT VAULT DR LOOKS LIKE SECURE DATA REPLICATION Vault Enterprise Enterprise backup solution using VMware and Veeam. Virtual Servers & Desktops are backed up to disk & tape storage. VIRTUAL SERVERS VIRTUAL DESKTOPS BUSINESS APPS BUSINESS DATA Vault DR YOUR STAFF YOUR OFFICE SERVERS INTERNET PRECISION IT DATA-CENTRE YOUR DR ZONE Extension of Vault Enterprise for duplication of your entire IT system from your office to Precision Cloud. DURING A DISASTER Entire systems can be recovered into the Precision Data-Centre.

12 PRECISION DATA-CENTRE Hosting your services & equipment in fully managed, purpose-built facilities throughout Australia.

13 OUR DATA-CENTRE LOCATIONS HOW WE BRING IT ALL TOGETHER DC1-BRS Connectivity DC4-PER DC5-ADE DC2-SYD Facilities Support DC6-CAN Monitoring DC3-MEL Precision Data-Centre Our Precision Data-Centre service provides companies with the option to host applications, equipment and services in secure facilities nation-wide. Precision IT integrates our other services into co-location hosting to provide a complete datacentre solution. We can provide you hosting space, dataconnectivity to your office or the internet, and monitor and support your environment. We integrate services providing you an end-to-end data-centre solution which is reliable and meets your needs.

14 PRECISION PROCUREMENT Consulting & advice on the best products for your needs. Access to wholesale vendors and suppliers worldwide. Precision IT has access to a wide range of product vendors and suppliers of the world s best IT hardware and software. Consult We work with you to understand and define your IT requirements. Design We design a solution with products we have experience with. Deliver OUR PARTNERS We ensure that equipment is delivered correctly and meet the business outcomes. AWS ADVANCED CONSULTING PARTNER

15 PROJECTS & CONSULTING Project & senior consulting team with experience delivering highly effective technical solutions. Precision IT s Project team have experience delivering highly effective technical solutions for small, medium and large sized organisations from many different industries. We work very closely with our clients to assess their business needs and develop solutions tailored exactly to their unique requirements. CALL US Free system consultation Have us take a good look at your IT system and give some advice on the future. Arrange an appointment

16 PRECISIONIT.COM.AU SYDNEY OFFICE GOLD COAST OFFICE ADDRESS: Level 11 / 61,Lavender Street Milsons Point NSW 2061 Australia PHONE: FAX: sydney@precisionit.com.au ADDRESS: Level 1 Suite 1 / 2,Boston Ct Varsity Lakes QLD 4227 Australia PHONE: FAX: goldcoast@precisionit.com.au CALL US