HIS EXCELLENCY MR. SADIQ ABDULKARIM AL SHEHABI

Transcription

1 UNDER THE PATRONAGE OF HIS EXCELLENCY MR. SADIQ ABDULKARIM AL SHEHABI MINISTER OF HEALTH, KINGDOM OF BAHRAIN 29 September - 1 October www hc@roshcomm.com

2 DAY ONE TUESDAY, 29 SEPTEMBER :00 AM - REGISTRATION AND NETWORKING Time Opening Ceremony 8:30 AM M. A. Sridhar Organiser s Welcome Speech Chief Executive Officer, Roshcomm 8:40 AM His Excellency Mr. Sadiq AbdulKarim Al Minister s Patronage Speech Shehabi Minister of Health, Kingdom of Bahrain 8:50 AM Presentations Trophy to be presented to His Excellency Group Photo with the Patron, Roshcomm, Sponsors and Partners Time Session Speaker Topic 9:00AM Dr. Desmond Yen, Executive Director - International Business, ACHSI Accreditation: a Perspective of its Real Value 9:40 AM Dr. Husam A Noor, Consultant Interverntional Cardiologist / Director of Cardiac Cath Labs, Kingdom of Bahrain 10:20 AM Dr. Ashraf Ismail, Managing Director JCI Middle East UAE Continuous Improvement in Health Care Services Achieving Best Practices in Quality of Patient Care with JCI Standards 11:00 AM Panel Discussions: The Need and Benefits of Hospital Accreditation Moderator: Dr. Kasim Ardati, CEO, Bahrain Specialist Hospital Panelists: Dr. Ashraf Ismail, Dr. K. K. Kalra, Dr. Desmond Yen, 11:30 AM Networking Break 12:00 PM Dr. Ashraf Abdullah Abdrabunabi Assistant Director, CQI&PS Department, General Directorate of Ministry of Defense, Kingdom of Saudi Arabia Enjoy the ride and stop chasing the ever moving target Page 2 of 10

3 Time Session Speaker Topic 12:30 PM Mr. Mohammed Jassim Sr. Advisor Patient Experience Ministry of Health Kingdom of Bahrain Patient Experience In HealthCare and Improvement 1:00 PM Dr. K K Kalra Quality and Patient Safety- An Overview CEO, National Accreditation Board for Hospitals and Healthcare Providers (NABH) Panel Discussions: Customer Service - Measuring Patient Experience 1:30 PM Moderator: Dr. Sheriff Sahadulla, Executive Director & CMO, KIMS Group Panelists: Dr. Ashraf Abdrabunabi, Mr. Mohammed Jassim, Ms. Deborah Stevens 2:00 PM LUNCH 3:00 PM END OF DAY ONE DAY TWO WEDNESDAY, 30 SEPTEMBER 2015 Time Session Speaker Topic 9:00 AM Ms. Claire Mahon, President, Irish Nurses and Midwives Organisation Ireland Inspire, Lead, Motivate 9:40 AM Ms. Deborah Stevens Quality Manager Sheikh Khalifa Medical City Abu Dhabi, UAE Leadership Skills for Nursing 10:20 AM Dr. Khalid Al Odhaibi, Director Healthcare, Advanced Electronics Company Riyadh, Kingdom of Saudi Arabia Personnel Performance Management (PPM) Page 3 of 10

4 11:00 AM Panel Discussions: Patient Information Security: Digitizing Healthcare Data Panelists: Dr. Khalid Al Odhaibi, Dr. Desmond Yen, Dr. Aaron Han 11:30 AM Networking Break 12:00 PM Dr. Parag Rindani Head, Wockhardt Hospitals Ltd Mumbai India 12:30 PM Dr. Amy Bowzaylo Clinical Director & CEO InTouch Integrated Chiropractic Spine Center Kingdom of Bahrain 1:00 PM Dr. Aaron Han Consultant Pathologist, Chief, Department of Pathology, American Hospital Dubai, UAE Quality Improvement in Infection Prevention & Control Myth or Reality? The Patients role in achieving quality health care Lab Accreditation: Your Patients Deserve the Best 1:30 PM Panel Discussions: Role of Consultants in improving Patient Experience Panelists: Dr. Mohammed Jassim, Dr. Amy Bowzaylo, Dr. Parag Rindani 1:55 PM Mr. M. A. SRIDHAR Chief Executive Officer, Roshcomm Kingdom of Bahrain 2:00 PM LUNCH Conference Closing Remarks 3:00 PM END OF DAY TWO Page 4 of 10

5 DAY THREE THURSDAY, 1 OCTOBER 2015, 9AM - 2PM WORKSHOP 1: Staff Engagement for Continuous Improvement INSTRUCTOR: Ms. Claire Mahon, President, Irish Nursing & Midwives Organisation, Dublin, Ireland WORKSHOP 2: Assessing Organizational Culture INSTRUCTOR: Dr. Khalid Al Odhaibi, Healthcare Director, Advanced Electronics Company, Kingdom of Saudi Arabia WORKSHOP 3: Team STEPPS INSTRUCTOR: Ms. Deborah Stevens, Nursing Quality Manage, Sheikh Khalifa Medical City WORKSHOP 4: Lean Principles in Healthcare INSTRUCTOR: Dr. Parag Rindani, Associate Vice-President, Wockhardt Hospitals, India WORKSHOP 5: Quality and Continuous Improvement INSTRUCTOR: Dr. Ashraf Ismail, Managing Director, Joint Commission International, UAE 8:30AM TO 10:30AM 8:30AM TO 10:30AM 10:30AM TO 12:30PM 12:30PM TO 2:30PM 12:30PM TO 2:30PM Page 5 of 10

6 WORKSHOP 1: Staff engagement for Continuous Quality Improvement 8:30AM AM, THURSDAY, 1 OCTOBER 2015 This two and a half hour workshop aims to enhance participant s knowledge of the benefits of staff engagement in continuous quality improvement. It aims to provide participants with a greater understanding of the importance of staff engagement in quality improvement through Learning and development. Examine the importance of evaluation. Objectives & Learning Outcomes 1. To create an awareness of the importance of staff engagement in Quality Improvement. 2. To increase participants knowledge and understanding of the importance of staff Learning and Development in promoting quality improvement. 3. Understand the importance of Evaluation in quality improvement. Workshop Outline 1. Engaging staff. 2. Identifying the learning and development needs of staff (TNA). 3. Explore participant s knowledge of Quality Improvement Initiatives Group exercise. 4. Importance of Evaluation. 5. Performing Evaluation. Workshop Leader Ms. Claire Mahon, President, Irish Nursing & Midwives Organisation, Dublin, Ireland Claire Mahon is an RGN and has a Diploma of Higher Education and Professionalism in Nursing and a Bsc (Hons) Nursing. She qualified as a nurse in the County & City Infirmary in Waterford and is a CNM3 in University Hospital Waterford. She is currently in her 2nd term as the President of the Irish Nurses and Midwives Organisation. Claire has always been extremely passionate about nursing and midwifery and the rights of nurses and midwives in Ireland and globally. She believes that nurses and midwives have an extremely important role in health systems, and that their voices should be at the heart of all Health Policy decision making. She is keenly interested in social justice and was recently elected as Chairperson of Irish Congress of Trade Unions Disability Committee. She is actively involved in the Turn off the Red Light Campaign with Ruhama and the Immigrant Council of Ireland; and the Gender Equality Network which seeks equality for Transgender persons in Ireland. In her role as president of the INMO Claire has spoken at many "international " conferences across the world, representing Irish nurses and midwives, and the particular struggles they face due to the current austerity measures imposed on Irish healthcare. Page 6 of 10

7 WORKSHOP 2: Assessing Organizational Culture 8:30AM AM, THURSDAY, 1 OCTOBER 2015 Start by thinking big. Imagine a Globally Integrated Enterprise: What would make you succeed as a CIO and enable your organization to outperform others. Now think how you can make this a reality. Success is built upon a foundation where each employee commits to specific, measurable Personal Performance goals that align with your strategy and values. Objectives & Learning Outcomes Why does CIOs require employees to set goals? How do managers and employees write personnel and business goals? How do I write my people management goals? How do managers and employees write development goals and activities? Workshop Outline Setting Goals and Measurements Defining Performance Criteria Mid-Year Performance Review Providing Feedback Addressing Low Contribution Addressing Unsatisfactory Performance Completing and Communicating the Assessment Team-Based Decision-Making Role of the Upline Manager Integrating Manager Feedback Program into the evaluation system Workshop Leader Dr. Khalid Al Odhaibi, Healthcare Director, Advanced Electronics Company, Saudi Arabia Dr. Khalid has progressive 22 years of experience in IT with focus on Healthcare Informatics and Technology. Khalid worked in several countries and organizations such as King Fahad Medical City (KFMC), Riyadh Saudi Arabia, IBM Corporation, San Jose, California, AT&T Corporation, California, and in King Faisal Specialist Hospital & RC, Riyadh, Saudi Arabia. As a business leader, Dr. Khalid focuses on innovation and patient centered services. Khalid believes that the delivery of reliable and affordable technology services is a key of a high performing IT. Dr. Khalid received his PhD degree in Information Technology in 2011 from George Mason University in Virginia, USA, and his MBA degree in 2006 from Santa Clara University, California USA. Page 7 of 10

8 WORKSHOP 3: TeamSTEPPS designed to improve team work 10:30AM PM, THURSDAY, 1 OCTOBER 2015 TeamSTEPPS is a teamwork system designed for health care professionals that is: A powerful solution to improve patient safety within your organization. An evidence-based teamwork system to improve communication and teamwork skills among health care professionals. A source for ready-to-use materials and a training curriculum to successfully integrate teamwork principles into all areas of your health care system. Scientifically rooted in more than 20 years of research and lessons from the application of teamwork principles. Developed by Department of Defense's Patient Safety Program in collaboration with the Agency for Healthcare Research and Quality. Objectives & Learning Outcomes Module 1 Introduction, Module 2 - Team Structure Module 3 Communication Module 4 - Leading Teams Module 5 - Situation Monitoring Module 6 Mutual Support Module 7 - Summary Pulling It All Together Workshop Leader Ms. Deborah Stevens, Nursing Quality Manage, Sheikh Khalifa Medical City For Deborah trained in London, later working in Saudi Arabia, Iraq and Abu Dhabi. Forty years nursing experience, her strengths: ortho-trauma, surgical, emergency & critical care nursing. Specialty Certification includes: Joint Board Renal Dialysis/Transplant & Orthopedics. A licensed AHA BLS Instructor, TeamSTEPPS Master Trainer, Senior Instructor EMERGO Disaster Simulation Trainer & Green Belt Lean Six Sigma. Master of Science in Healthcare Administration Deborah qualified as a Certified Professional in Healthcare Quality. Chairing JCIA Patient & Family Rights Deborah collaborates with Physician, Nursing and Executive Leadership to improve communication, clinical practice, patient experience and quality outcomes, advocating for Compassionate Care as the Sixth Vital Sign Page 8 of 10

9 WORKSHOP 4: Lean Principles in Healthcare 12:30PM PM, THURSDAY, 1 OCTOBER 2015 Lean management principles have been used effectively in manufacturing companies for decades. Lean principles can be indeed, already are being successfully applied to the delivery of health care. Lean thinking begins with driving out waste so that all work adds value and serves the customer's needs. Identifying value-added and non-value-added steps in every process is the beginning of the journey toward lean operations. In order for lean principles to take root, leaders must first work to create an organizational culture that is receptive to lean thinking. The commitment to lean must start at the very top of the organization, and all staff should be involved in helping to redesign processes to improve flow and reduce waste. Although health care differs in many ways from manufacturing, there are also surprising similarities: Whether building a car or providing health care for a patient, workers must rely on multiple, complex processes to accomplish their tasks and provide value to the customer or patient. Waste of money, time, supplies, or good will decreases value. Objectives & Learning Outcomes Principles of Lean Concept of Variation & Waste How to identify and reduce variation and waste in healthcare Case Studies o Hospital Discharge o Laboratory Reporting Turn around Time Workshop Leader Dr. Parag Rindani, Associate Vice-President, Wockhardt Hospitals, India Dr. Parag R Rindani is the Head of the new-age 350-bedded tertiary care superspecialty Wockhardt Hospitals, India. He is a post-graduate in Microbiology, Hospital Administration and Management with specialization in Finance. He is a Principal Assessor for the NABH and is assessing healthcare organizations since the inception of NABH. He has been an integral part of NABH and JCI accreditation and re-accreditation process. He has been a member of the Technical Committee of NABH. He has worked extensively on setting up quality management systems in Indian hospitals. A certified Green Belt in Lean Six Sigma, he has numerous quality improvement projects to his credit. Dr. Rindani has been invited to share his expertise in infection control practices, quality management in healthcare and accreditation by professional bodies in various countries. Page 9 of 10

10 WORKSHOP 5: Quality and Continuous Improvement 12:30 PM PM, THURSDAY, 1 OCTOBER 2015 A hands on practical workshop with a real life situation and role play to emphasize the importance of engaging the medical and non-medical staff such as nursing, housekeeping, pharmacy, etc for effective process improvement. Workshop Outline Introduction Quality Is Every ones responsibility Accountability For The Quality And Safety Of Care Who is responsible for Quality? Role of Board, Clinical Leaders, Nurses, Quality Managers, Patients, Pharmacists Essential Leadership Steps To Achieve Safe And Reliable Healthcare High Reliability in Health care Workshop Leader Dr. Ashraf Ismail, Managing Director, Joint Commission International, UAE In March 2009, JCI appointed Dr. Ismail as the managing director of its Middle East office located in Dubai. Dr. Ismail is a physician with 20 years of international experience in hospital accreditation, health care quality management, performance improvement and development of human resources for health. His contributions in postgraduate quality education and training are well recognized. As an adjunct professor at George Mason University, School of Health and Human Services, he teaches a variety of quality courses for the certificate in quality and outcomes management. Dr. Ismail is a WHO consultant in accreditation and health care quality. In 2006, he was appointed as Strategic Planning Advisor to the Minister of Health in UAE to develop the new strategy of the health sector. As a quality consultant, he assists health care facilities through the accreditation process. His experience in these areas has extended from USA to the Middle East. For four years, he was as a quality consultant to Inova Health System, the largest health system in Northern Virginia. He also served as faculty at Johns Hopkins University and Director of JHPIEGO's Asia/Near East/Europe Regional office. While he was employed with USAID in Cairo, Egypt, he implemented the first National Quality Improvement Program in the Family Planning Clinics in Egypt. Page 10 of 10