Road to Success. An Authorized Examination Center International Health & Safety Training Center Dubai, United Arab Emirates

Transcription

1 Road to Success Certified Professionals of Healthcare Quality (CPHQ) Preparatory Course August 2013 Awarded 19 CME Accredited by Dubai Health Authority An Authorized Examination Center International Health & Safety Training Center Dubai, United Arab Emirates

2 Become a Certified Professional in Healthcare Quality Why become a Certified Professional in Healthcare Quality (CPHQ) Becoming a Certified Professional in Healthcare Quality (CPHQ) could be one of the best career moves for any healthcare professional involved in Quality Management, Performance Improvement, Risk Management, Infection Control and Health Information. The granting of CPHQ status recognizes professional and academic achievement by individuals in the field of healthcare quality management. The comprehensive body of knowledge includes quality management, quality improvement, case/care/disease/utilization management, and risk management at all employment levels and in all healthcare settings. The CPHQ program is fully accredited by the National Commission for Certifying Agencies of the National Organization for Competency Assurance in Washington, D.C. It is the only international voluntary certification program in the field of healthcare quality management to achieve this accreditation. History of CPHQ Since the first examination was administered by the HQCB in 1984, more than 15,000 professionals from a wide variety of educational and employment backgrounds have registered for the CPHQ examination, with more than 11,000 achieving certified status. There are currently over 7,400 active CPHQs in the United States and Worldwide. Examination Center International Health & Safety Training Center (IHSTC), a leading Continuous Medical Education Provider is the official authorized Testing Center for the CPHQ Examination held by the Applied Measurement Professionals (AMP) in the United Arab Emirates. Examination Preparation Course The exam preparation course is an essential review for all those planning to take the CPHQ exam at IHSTC. The course aims to provide with the knowledge and skills to pass the exam administered by the National Association for Healthcare Quality (NAHQ) Target Audience CEOs Quality Directors Medical and Nursing Directors Quality Managers Quality Officers and Coordinators Accreditation Officers Senior nurses Risk Managers Case Managers Healthcare Administrators and Managers Health care professionals interested in managerial or quality jobs. 2

3 Quality Management in Healthcare has become a necessity in this era to refine healthcare systems all over the world. Ahmed ElSheikh, MD, CPHQ Quality Deputy Manager at ASSIH (JCIA) TQM lecturer at AUC CPHQ instructor "Dr. Ahmed is Quality Deputy Manager of As-Salam International Hospital 'ASSIH' the largest Egyptian JCI accredited hospital and He is one of the JCI accrediting team. He is also a Lecturer of Quality management in the American University of Cairo and a Quality trainer in his founded program To Treat Hospitals. He has Total Quality Management, Certified professional in Healthcare Quality, Lean Six Sigma, Hospital management and public health studies, his various post graduate studies from American University of Cairo (AUC) and NAHQ being an ASSIH Quality team he shared and supervised in several quality functions, processes control, and as being a Lean six sigma green belt he mentored six sigma projects. He is ISO auditor and was one of ISO recertification team of ASSIH. Dr. ElSheikh is certified professional in Healthcare Quality (CPHQ) and through his CPHQ training he helped +30 trainees to gain this certification. He had used to be a guest speaker in several conferences and universities spreading the awareness for Quality management role in healthcare. Dr. Ahmed now is setting for his Master of business administration MBA degree from Edinburgh school of business." (*) (*) Summarized biography Quoted from authors biography of: "Build and Run Quality system in your hospital, his latest co-authored Healthcare Quality book - First edition, April 2012 ISBN: " 3

4 CPHQ Preparatory Course Schedule Friday August 16 8:00 am 5:00 pm Saturday August 17 8:00 am 5:00 pm Monday August 19 4:00 am 9:00 pm Tuesday August 20 4:00 pm 9:00 pm Wednesday August 21 4:00 pm 9:00 pm Friday August 23 9:00 pm 5:00 pm Day 3 Monday August 19, :00-16:30 Review of previous day 16:30-17:15 Role of Quality in financial management: Concepts of costing, budgeting, the break even principle and how quality is affected by all 17:15-17:30 Coffee Break 17:30-18:30 Patient safety: To cure not to kill History of patient safety, practice safety improve lives, Impact of non-safe hospitals, strategies of implementation 18:30-19:30 International Patient safety goals (Workshop and open discussion from participants practice) 19:30-19:45 Coffee break 20:00-21:00 Discussion and Training on Exam Question bank Day 1 Friday August 16, :00-8:15 Welcome and Registration 8:15-9:00 Introduction to CPHQ Certification Body of knowledge: Leaderships Systems Patient safety Information management 9:00-10:00 Fundamentals of quality functions in healthcare History of quality Main functions Main domains Objectives of Quality for hospital, Business and patient 10:00-10:15 Coffee Break 10:15-11:00 Healthcare Quality Basics 11:00-12:00 Quality as a system Core function, Components of system, Domains of healthcare Quality, Examples of Exam questions 12:00-13:00 Lunch Break 13:00-14:00 Quality as a strategy in healthcare: What s meant by strategy? Effect of quality implementation in hospital strategies? Understanding strategy formulation from quality management perspective 14:00-14:15 Coffee Break 14:15-15:15 Quality as a leadership style in modern management: Leadership Vs. management Leadership styles Pros and cons of leadership Styles 15:15-15:45 Quality Leadership styles (Role modeling workshop) 15:45-16:00 Coffee Break 16:00 17:00 Discussion and Training on Exam Question bank Day 2 Saturday August 17, :00-8:15 Welcome Day 2 8:15-9:00 Review of Previous Day 9:00-10:00 Quality House of cards (Workshop on quality team building and functions methodology) 10:00-10:15 Coffee Break 10:15-11:00 Quality interaction with Management functions (Functional Integration concepts, Utilization Management 11:00-12:00 Managed care: (Insurance, Hospital, Physician and Patient relationships) 12:00-13:00 Lunch Break 13:00-13:45 Quality Meets Case Management: Care coordination and case management Impact of care coordination in healthcare quality 13:45-14:00 Coffee Break 14:00-14:45 Rest of care coordination: Discharge planning, Demand Management and Population Management 14:45-16:00 Risk Management 16:00-16:30 Coffee Break 16:30 17:00 Discussion and Training on Exam Question bank Day 4 Tuesday August 20, :00-17:15 Dashboard creation and function: (Quality adjusts the speedometer) KPI as a function, Creation and collection, Maintenance of measurement, Decision making through Information 17:15-17:30 Coffee Break 17:30-18:30 Use of Clinical practice guidelines: (Quality adjusts the hospital Heart) Clinical practice guidelines sources and implementation strategies Role of pathways in hospitals 18:30-19:30 Detective Q (Quality tools Workshop) The Flowcharts, Fishbone, Consensus tools, Basics of RCA 19:30-19:45 Coffee break 20:00-21:00 Discussion and Training on Exam Question bank Day 5 Wednesday August 21, :00-16:30 Information management in Quality Management: the Data cycle, Role of data in decisions 16:30-17:15 Data collection, gathering tools and practice tricks: Sampling, techniques of collection, creation of gathering tools 17:15-17:30 Coffee Break 17:30-18:30 Statistics basics Data Analysis tools Understating charts correlation principles 18:30-19:30 Data display tools Role of technology in Quality management 19:30-19:45 Coffee break 20:00-21:00 Discussion and Training on Exam Question bank Day 6 Friday August 23, :00-10:00 How to deal with Exam questions, Exam interface and time management of exam 10:00-10:15 Coffee Break 10:15-11:00 Revision / discussion on Leadership MCQs 11:00-12:00 Revision / discussion on Care Management systems MCQs 12:00-13:00 Salah and Launch break 13:00-14:00 Revision / Discussion on Information Management / Patient safety MCQs 15:00-15:15 Coffee Break 14:00-15:45 2-hour Mock Exam paper based 15:45-16:00 Coffee Break 16:00 17:00 Open discussion 17:00 18:00 Ceremony and Finale 4

5 A Certified Professional in Healthcare Quality (CPHQ) is an individual who has passed the accredited examination, demonstrating competent knowledge, skill and understanding of program development and management, quality improvement concepts, coordination of survey processes, communication and education techniques, and departmental management. OBJECTIVES OF CERTIFICATION Promote professional standards and improve the practice of quality Give special recognition to those professionals who demonstrate an acquired body of knowledge and expertise in the field through successful completion of the examination process Identify for employers, the public and members of allied professions individuals with acceptable knowledge of the principles and practice of healthcare quality Foster continuing competence and maintain the professional standard in healthcare quality through the recertification program CPHQ Preparatory Course August 2013 Regular Registration Fees: 3900 AED Early Registration Before 1st August 2013: 3400 AED Group Discount for 3 or More: 3000 AED To Register info@ihstcuae.com or Call: Limited Seats Available 5

6 Inform. Educate. Provide Inform. Educate. Provide International Health & Safety Training Center 7-2R Groundfloor, Block D/E, Al Razi Medical Complex, Bldg 64 Dubai Healthcare City, Dubai, United Arab Emirates