AN EVENT BY: 28 February Google UK, 1 St Giles High Street, London UNWIRED Ventures

Transcription

1 AN EVENT BY: 28 February 2013 Google UK, 1 St Giles High Street, London UNWIRED Ventures work workplace technology innovation London New York Shanghai Sydney 7 St Johns Mews 13 St Johns Road, Kingston-upon-Thames, KT1 4AN T: F: E: info@unwired.eu.com

2 What is? In an increasingly omnichannel world, how does technology interact with both bricks and mortar and pure plays, how can retailers take the customer experience to the next level, and how can the industry as a whole prepare itself for the challenges and opportunities of tomorrow? FutuRetail is an event which brings together forward-thinking individuals from across the retail space from technology, ecommerce, property and design innovators to investors and strategists to discuss the question: "What does the future of retail look like?" And more importantly - "How do we get there?" 2012 Speakers Included: Peter Fitzgerald, Director, Retail, Google UK Jonny Hewlett, Managing Director, Diesel UK Tim Greenhalgh, Chief Creative Officer, Fitch Jeremy Collins, Head of Retail Development, John Lewis For more information check out: About Us: UNWIRED is the events and publishing arm of UnGroup. We produce cutting-edge conferences, training events, newsletters, think tanks and reports to provide foresight and expertise on the impact that emerging technologies have on work, the work place, retail and property. The first of our highly successful series of WORKTECH conferences was produced in 2004 in collaboration with the Royal College of Art. Since then, we have held WORKTECHs in Amsterdam, London, Manchester, Melbourne, New York, San Francisco, Shanghai and Singapore. From WORKTECH to practical briefings on workplace sustainability, the future of wireless, agile working and now the retail sector, UNWIRED brings together senior professionals and thought-leaders for unsurpassed learning and networking opportunities. Our full portfolio of events can be seen at Speakers at our events have included: Brian David Johnson, Chief Futurist, Intel Willem Eelman, Global CIO, Unilever Niklas Zennström, CEO & Co-Founder, Skype Dave Coplin, National Technology Officer, Microsoft Scott Rupprecht, Head of Innovation, Siemens

3 Rory Cellan-Jones, Technology Correspondent, BBC Draft Agenda 08:30 Registration 09:00 Opening remarks from the Chair Inspiration 09:05 Impact of the Omni-channel: Re-anchoring your core competence William McComb, CEO, Fifth & Pacific 09:35 The Mega-Trends that will transform retail: Ready or not, here they come Wouldn t it be nice if retailers had a crystal ball that showed them what was next on the horizon? Close, but not quite: some very smart people have put together everything you need to know about technology, consumer and design trends so you know where to take the next step in your business. Add in some amazingness that will allow you to dream a little and imagine the possibilities for retail, and this supersession is a bit of inspiration and future-gazing you can t miss. Patrick Barwise, Emeritus Professor of Management and Marketing, London Business School, Chairman of Which? and Retailtopia Jason Bruges, Director, Jason Bruges Studio 10:15Morning hangout Mobile Futures 10:45 Enabling retail without boundaries Because every shopper wants something different and every retailer has a unique value proposition, how to become a retailer without boundaries varies. However, it s universally true that the borders between bricks-and-mortar, digital, and mobile retailing are no longer relevant in fact, they are counterproductive. It s about being entirely channel agnostic because in the end, the channel doesn t matter only the shopper does. Steven Skinner, Vice President Retail and Consumer Goods, Cognizant Business Consulting Paul Coby, IT Director, John Lewis 11:15 Case Study: Mobile at M&S building the loyalty card of the future Benjy Meyer, Head of New Channels Development, Marks & Spencer 11:45 Tap, slide, scan Revamping the payment landscape Imagine a world where the traditional till is replaced by the mobile phone, a world where mobile wallets and digital payment systems are the norm. It s not that far away. How can you grow sales through these mediums (both domestically and internationally), and use the resulting data to further understand your business and customer? Jeremy Nicholds, Executive Vice President, Head of Commercial Development, VISA Europe 12:15 Lunch and networking; VIP Roundtable Lunch Invitation-only Hosted by Hammerson

4 Multichannel 13:15 How to make sense of multichannel data: Managing a customer-centric retailer Michael Ross, Co-Founder & Chief Scientist, ecommera Consumer Design 13:45 The future of retail where are we going, and how can we get there? Scott Eblen, Engineering Product Manager, Google 14:15 Creating the perfect shopper experience Magic mirrors, augmented reality, kiosks, in-store Wi-Fi, digital signage, handheld devices galore it s all a bit overwhelming. To have them or not to have them, that is the question. How do you use them to enhance the customer journey, without fundamentally changing it? How do you use cutting-edge technology to retail? Hear from those doing just that; get the low-down on whether it can be done without breaking the bank, its impact on the store portfolio, and how it connects with the entire consumer experience across channels. Mauritius Seeger, Founder, Videoreactive Katherine Keane, Director of Marketing & Client Relations, Perch Interactive Hugh Boyle, Global Digital Director, OgilvyAction 14:45 Ecommerce + in-store: Designing complete retail experiences for the future consumer Changing customer behavior and heightened expectations are reshaping how we design retail. The in-store and online e-commerce experiences now work together successful store design leverages the strengths of the digital and physical retailer to create a complete retail experience that considers the entire omni-channel sales cycle. Get to grips with what design factors must be considered, and why it s critical for designers and retailers to innovate. Alexander Grünsteidl, Director, Interaction Design, Method 15:15 Afternoon hangout

5 Property 15:45 The Property Forecast As multichannel retail continues to grow, and pureplays dabble in the physical retail world, the traditional property model is shifting. What does this mean in terms of space? What is the impact on retailers five years down the line? Where are we going on the in-town vs. out-of-town debate? What does the future look like for bricks and mortar anchor stores? Justin Taylor, UK Retail CEO, Cushman & Wakefield Roger Wade, Director, Boxpark Stuart Anderson, Head of Retail, Transport for London Karen Dracou, Head of Omnichannel Development, John Lewis Future-Gazing 16:25 How 3D printing will change the way retailing works This development which is closer than most people think will make the internet seem like a walk in the park How can you prepare? Alain Thys, Customer Experience Designer, FutureLab 17:00 End of conference and Drinks Reception 18:30 FutuRetail VIP Retailer Dinner Invitation-only Hosted by Cognizant