Products & Services Portfolio

Transcription

1 Products & Services Portfolio

2 BRINGING CUSTOMISED APPROACH TO YOUR BUSINESS COMMUNICATIONS WHO IS AFT COMMUNICATIONS? AFT Communications is a business centric telecommunications provider of voice and data services, inbound numbers and cloud based call management solutions. We specialise in premium grade traditional and IP telephony, physical and hosted business telephone systems, broadband data services (including fibre up to 10Gbps), fully managed inbound numbers and services, and unified communications. PERSONALISED ACCOUNT MANAGER Your Account Manager and the full support team behind him is there to help you get the most out of your AFT Services. Our approach is to completely understand your business requirements and work with you to deliver a simple yet effective solution. FULL REPORTING Whatever you need to know, our touch of a button call reports can provide instant and valuable information about the calls you receive. View info in real time and track live call status mean you can monitor and react as needed or, if you prefer, scheduled reports allow you to check campaigns in your own time. OUR PROMISE In the unlikely event you re less than thrilled with the quality of your new calls, we will: Refund the purchase price of any equipment from us Allow you to leave your contract with no fees or penalties* Refund your last month s line rental *Within the first 60 days of service activation

3 BUSINESS VOICE SERVICES Great Rates, Feature Rich & Business Grade Clarity PSTN PHONE LINES Still most common form of telecommunication connectivity and is a much needed part of many businesses. Recommended where a dedicated line is required, such as fax and EFTPOS machines, back to base alarm systems, and ADSL connection. All our PSTN Plans include excellent call rates ranging from PAYG to Untimed All You Can Eat. ISDN PLANS High capacity ISDN (Integrated Services Digital Network) fixed line services offer from 2 to 30 digital lines depending on which plan you choose. Ideal for medium to large businesses. All our ISDN services include the facility for 2 30 simultaneous calls, with superior call quality over PSTN lines. Plans ranges from PAYG to Untimed All You Can Eat. ACTIVEVOICE BUSINESS VOIP A smarter, more flexible phone service. AFT Communications ActiveVoice Business Solutions provides one of the most reliable, crystal clear and feature rich VOIP system on the market. Backed by our solid core network, an easy cut over process and support from real local people, ActiveVoice Services delivers an exceptional range of plans and features to suit your business needs.talk to one of our Account Managers today about what will work best for your business needs. Business grade VOIP and SIP Trunking Fully managed Cloud PBX (or use your own PBX) Mobile Local, National and International Numbers Use your current Hardware or upgrade to new handsets High Value features on demand as you need them An Official Uptime Score of 99.99% Custom Plans to suit your business needs Real time calling information. NBN PHONE PLANS Connected to the NBN and need a home phone? Use your NBN connection as a phone line and drastically cut your call rates over PSTN. Plans Starting from basic pay as you go all the way up to Untimed All You Can Eat. UNLIMITED CALL PLANS Choose from free local, national, mobile or 1300 call plans. Call as little or as much as you want. Keeps your communication costs fixed. Ask your Account Manager about custom pricing and plans. PAY-AS-YOU-GO PLANS Choose between Timed or Untimed calling plans with included free local, national, mobile or 1300 call plans. Change these to a bundled Plan at any time or scale up or down as your business needs change. Ask your Account Manager about custom pricing and plans

4 ACTIVEVOICE BUSINESS SOLUTIONS A Smarter, More Flexible Phone Service Whether your business simply wants to pay less for its calls or is looking for the features of a high end Phone System without the expensive price tag, AFT s ActiveVoice provides one of the most reliable, crystal clear and feature rich VOIP system on the market. WHY CHOOSE ACTIVEVOICE? Make big phone bills and expensive PABX boxes a thing of the past, here s why: Everything Made Easy It s time to ditch the hardware and move to the cloud. Sit back, relax, our technical guys will configure and manage the whole thing for you. Security and call quality is guaranteed. Lower Call Costs ActiveVoice uses the internet, and therefore no longer at the mercy of the big Telcos. Call costs will be slashed to a fraction of what you re paying now. Save Money on Line Rentals With a standard PSTN phone service you need to pay line rental for each line regardless if they re used. With ActiveVoice you pay for lines needed for concurrent use. Built to Grow with Your Business ActiveVoice can grow from 1 to 1000 employees without the need to make any changes. Just add another handset and it can be brought online within minutes. Crystal Clear Call Quality & Reach ActiveVoice supports a range of High Definition audio options to choose from. Keep Your Phone Numbers We can port your number directly onto ActiveVoice so it works and sounds exactly like it did before. It s a quick and painless process. BUNDLED PRE-PAID PLANS With ActiveVoice Pre-Paid Call Bundles you pay a set amount each month without surprises. Capped Local, national and mobiles calls to over 20 countries. Keeps your communication costs under control. PAY-AS-YOU-GO & UNTIMED PLANS With ActiveVoice Pay As You Go, choose from Timed or Untimed (All you can eat) calling plan with a range of included free Local, National, mobile or 1300 packages. Change these to a bundled Plan at any time or scale up or down as your business needs change. Ask your Account Manager about custom pricing and plans

5 ACTIVEVOICE CALL FEATURES Area Based Routing Control where your calls are answered dependent on where the location of the caller, configurable by state, postcode and more. Auto attendant (IVR) Professional audio greeting and menu based call routing controls without the need for hardware or a phone system. (press 1 for Sales, 2 for Customer Support etc.) Call Distribution & Simultaneous Ring Receive calls on your work phone, mobile and home phone simultaneously, or distribute calls to multiple locations, using hunt groups, ratio plans, overflow, ring all at once controls and more. Call Queuing Queue calls so that you never miss a call and your customers never get the engaged tone. (Unlimited capacity queue.) Call Recording Call Recording is available on all inbound & Outbound calls. Perfect for audio contracts and agreements. Calls are stored securely online for you to access any time. Caller ID Masking/Call Privacy Choose whether to make anonymous calls or mask your caller ID with a local, mobile or national number. Custom Caller Tunes & Hold Music Setup custom hold music and messages by uploading any MP3 file. Disaster Recovery Preconfigure alternative call routing plans that can be switched on and off instantly for a single or multiple services simultaneously. ed Missed Called Alerts Receive alerts providing the details of all missed calls. Everyday Essential Features Voic , Speed Dial, Dial by Name, Extension Dialling, Calendar & Alarm calls, Last Number Redial and Call Return, to name a few. See website for the full list. Live Call Reporting View an array of reporting on calls live in real time. Call reporting is accessed online or via the mobile app, including live call and queue stats.reporting. Presence & BLF Enable so others can monitor your line status for Presence and Busy Lamp Field functionality. Remote Call Back/Dial Tone Call your own number from any phone, ActiveVoice will call you back so you can initiate the call using your own number. Time/Day/Date Call Routing Control and schedule how calls are handled based on time of day, day of week, and also calendar date based call routing. Video Conferencing Meet in the Cloud, Anytime, Anywhere. Up to 20 separate meeting rooms with whiteboards, file sharing and chat. Virtual Fax Fax to Send and receive faxes from your account. Set up phone numbers to receive faxes and deliver to any address. Whisper Announcement Play an announcement to your staff that lets them know who is calling. AFT Communicate Softphone App Take your local number with you anywhere in the world. See the website for the full list of features.

6 ACTIVEVOICE INBOUND & OUTBOUND SERVICES A Smarter, More Flexible Phone Service ACTIVEVOICE INBOUND NUMBER SERVICES AFT Communications is a leading service provider for Local, Mobile, 13 & 1300 numbers, 1800 numbers and International toll free. Advertise and receive calls from anywhere within Australia and in over 150+ Countries. Choose a new Inbound Number or transfer your existing Inbound Number. Create memorable numbers using words or easy to remember numbers Gain a mobile, local, national or interntational presence Track marketing responses by using unique inbound numbers Route calls to any answer-point Keep your number no matter where you move No hardware required. Works in conjunction with or without a phone system Custom Plans to suit your business needs Real time calling information on all inbound & outbound calls ACTIVEVOICE OUTBOUND CALLER ID SERVICE Mobile Caller ID Reach more customers using a Mobile number. With ActiveVoice Mobile Caller ID service, display every call made by your organization with a Mobile (04) number. Mobile numbers using this service are active and can be tied back into your organisation s main phone number, so if anyone rings you back via the mobile number, it can be routed back to any number you wish. Local & International Caller ID If you want to really show a local presence, AFT Communications can also configure your phones to display a unique Local number, across any region in Australia. Or if you want to show a presence in another country, AFT can also setup a local number in over 150 countries

7 DATA SOLUTIONS High-speed Data Plans to to Suit Your Business BUSINESS ADSL2+ PLANS Our Broadband ADSL provide high speed, full throttle ADSL 2+ service at up to 18Mbps/1Mbps, with plans from 40GB to Unlimited. Our Australian based team will verify your business address against our expanding range of providers and deliver the best options for you to choose from. Bundle your ADSL connection with a PSTN Service for even more options and savings. Talk to one of our Account Managers today about what will work best for your business needs. Business Grade vs Residential Grade ADSL Business grade means that you don t have to battle for traffic with residential users Stay connected at business critical moments with priority business support don t be left in the queue AFT Communications provides a fully set up modem/router, all you need to do is plug it in Choose from a range of data packages and upgrade at any time Take advantage of our flexible packages, delivered to you with simplicity and convenience of a single bill. NBN PLANS We provide business grade NBN products with speeds ranging from 12/1 Mbps to 100/40 Mbps. Whether it be an entry level 25 Mbps service or the more popular 100 Mbps connection, we have you covered. AFT will guide you through the process of connecting your existing services onto the NBN. NBN Data + Phone Bundles AFT can Customise a NBN Business Bundle to your business requirements. Simple plans for light phone & Internet use or upsize to an unlimited talk and data plan. BUSINESS WIRELESS BROADBAND ACTIVEAIR WIFI NETWORKS This indoor & outdoor wireless solution provides organizations with high-performance WiFi networks that support voice, video and data communications within any building, facility or property. Covering areas from a few hundred square meters to many square kilometres. Ideal for hotels, resorts and holiday parks, even in rural environments with minimal infrastructure.. With ActiveAir Wifi, organizations can enjoy the same capacity, reliability and security as wired networks but with the convenience and flexibility of wireless. ActiveAir routers use an n multi-radio architecture that delivers exceptional capacity up to 300 Mbps per radio. ETHERNET OVER COPPER Ethernet Over Copper solutions provide business grade dedicated service with high speed broadband so your business can send large files, access critical applications and run online services such as video conferencing with confidence. A high quality, carrier grade network (AAPT/M2/Telstra) The option of static or BGP routing Web based usage reporting A high degree of scalability from 4Mbps 80Mbps FIBRE OVER ETHERNET SOLUTIONS AFT Communications Ethernet over Fibre is a highly reliable, flexible, high speed solution which offers dedicated and guaranteed bandwidth for your network. Fibre Over Ethernet Access is provided at speeds up to 10Gbps. Choose from a variety of Ethernet speed variants and access types: Service Fast Ethernet (FE) Gigabit Ethernet (GE) Two Gigabit Ethernet (2GE) Ten Gigabit Ethernet (10GE) Speed Mbps 1Gbps 2Gbps 10Gbps Wireless Broadband Ethernet offers your business a powerful communications solution with speeds up to 1Gbps. Wireless Ethernet is suitable for clients who are situated in areas where Fixed Line Ethernet is not available. It can also be used as a backup service to an existing fixed line product. Offering speeds up to 1gbps, covering areas from a few hundred square meters to many square kilometres. It is ideal for rural environments with minimal infrastructure. Equal upload and download speeds up to 1Gbps/1Gps Ideal for businesses running web based applications, off site backup or virtual private networks Suitable for labour intensive utilities like hosted voice systems and networks to multiple offices

8 We are Australian-owned Real-time reports Personal account manager No overseas call centres We only service business customers 5-star, 24/7 service [email protected] PO Box 347 Robina Town Centre, QLD 4230