Hosted & Cloud Communication Services

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1 Hosted & Cloud Communication Services Flexible cloud-based communications for business.

2 The Cavendish Hosted Communications Service Cloud Communications Our new cloud-based Hosted Communications service, offers businesses of all sizes the chance to benefit from flexible feature-rich communications, with no up-front capital expense* and simple per user, per month payments. Organisations with, from one to many employees and with single or multiple office locations, can now enjoy all the features and benefits of a large business phone systems, such as auto attendant, voic , mobile twinning, What Benefits Does it Offer? In addition to greatly reduced investment costs, a hosted service provides flexibility, scalability and control over your communication costs and infrastructure. Using a web portal you can set up company wide features or site specific ones for multi-site organisations. How Does a Hosted Service Work? Instead of having physical phone system located in your office, which needs maintaining and updating, we provide you with a virtual system from one of our secure data centres. Calls are made over a data connection such as broadband or for larger Moreover, you are not limited by any site based hardware limitations, our hosted service is completely scalable and we can provide you with direct dial numbers for any location you choose. Adding additional users is quick and simple should you need to and moving office communications is made much simpler with a hosted service.

3 The Cavendish Hosted Communications Service Big Business Benefits The Cavendish Hosted service delivers a host of features which can benefit organisations of any size, such as: Enterprise Telephony Features Our service also offers telephony features usually only associated with large phone systems. These include: One Number Anywhere - integrated fixed and mobile capabilities so that you never miss a call. Callers dial one number. Keep your mobile private. One Voic Box - both fixed and mobile phones conveniently share a single voic box. 15 Way Conferencing for convenient collaboration with colleagues. Hunt Groups for distributing and allocating calls across your team. Auto Attendant to provide callers with menu options for call routing. Seamless Transfer of Calls - switch between fixed and mobile phones during a call without losing the call. An On-Demand Service - pay for what you need on a simple per seat basis. You are not buying a PBX so there is no major hardware investment. Lower Call Costs - enjoy all the benefits of IP telephony with free site-to-site calls even across international boundaries and benefit from incredibly competitive call rates between fixed and mobile devices. Call Transfer to internal and external numbers. Home Working with the same desk phone features you have at work. Hot Desk transferring your number and preferences to any company phone. Notification of Key Calls to keep track of important calls. Optional Call Recording for customer service and compliance. Business Continuity - avoid disruption due to snow, floods or strikes with our resilient cloud based service. Continue to make and receive calls wherever you are. And many more...

4 A Choice of Handsets Our hosted service can be used with a range of handsets from a choice of manufacturers and is not tied to one type of manufacturer or hardware for an installation, therefore allowing you to the right handset for SoundPoint IP 650 Ideal for high performance and features such as executive offices or receptionists. 4 Programable keys/busy lights SoundPoint IP 450 Ideal for general office use. Programable keys/busy light Additional expansion units and conference phones available, please speak to your account manager for details. SoundPoint IP 331 and IP 335 Ideal for basic telephony or where used in a warehouse or high use areas. only SPA525G Ideal for high performance and features such as Bluetooth connectivity or executive offices. Hi res colour display Bluetooth compatible WiFi compatible SPA504G Ideal for general office use. 2 programmable keys/ busy light SPA502G Entry level device for office use. 1 line key SPA501G Ideal for basic telephony in warehouse or high use area. No display Analogue converter boxes available please speech

5 What businesses are benefitting from hosted services? The Cavendish Hosted Solution is ideal for any sized business and is highly effective in organisations that have more than one site that work together. The system is scalable and is capable of serving hundreds of employees. Here are some examples of how the hosted solution is often used: Dynamic businesses wanting flexibility Businesses with employees who are regularly on the move or out of the office will never lose calls as each user can simply tell the system, at the click of a mouse, where their calls should be sent. Organisations with multiple sites Our hosted service is provided centrally so you don t need an expensive phone system on each site. All branch offices are connected together and calls are free between locations. Organisations looking to avoid capital expense Hosted on your behalf, there are no expensive maintenance or running costs and you pay for what you use on a simple per-user basis. Organisations who need a business continuity solution In the event of a disaster, the services can be instantly moved across to a backup plan that can include, for example, diverting calls to different locations without expensive call forwarding charges. Businesses looking to Improve customer contact Put calls on hold, play marketing messages, move calls seamlessly between users and offices, and your customers will get the best experience when calling your business.

6 About Us Cavendish Communications is one of the largest independent privately owned communications providers in the South East. Based in Newhaven, we have been successfully providing communications solutions to businesses in Sussex, Kent and Surrey for over 22 years. We offer a wealth of knowledge, experience and expertise, together with caring customer service. Our range of services means that we can provide a single stop solution for your entire business communications. Other services include: Business lines and calls Telephone systems Mobile phones Business broadband Data Connectivity Office cabling Wireless networks One Supplier One Solution One Contact One Bill