Beyond. Business Process. Outsourcing

Transcription

1 Beyond Business Process Outsourcing

2 BPO+ Charter Business Process Outsourcing, BPO+ has a unique heritage, which has contributed to our deep understanding of process. We began in 2006 as a Joint venture between an IT & BPO giant from India and Al-Bahja, Oman. Our charter was to provide Business Process Outsourcing services in Qatar. During the 6 years that followed, we earned the opportunity to manage a wide range of processes from the simple to complex, operating across Qatar. Our new name, BPO+, conveys the business impact we generate to our clients and our diversified approach which is Beyond BPO Today, BPO+ is one of the largest BPO & ITES companies in GCC region. BPO+ has a strong presence in various verticals. These verticals form 80% of the demand in the ITES space. BPO+ has grown with clients in these industries and hence understand their needs and is well positioned to service them. Besides a dedicated ITES & BPO arm, BPO+ also has a few strategic investments in the related field of ICT & Web Space and Cloud services.

3 The Core Dr. Tejinder Singh Co-Founder & CEO He has been responsible for the transformation and promotion of new ventures in Back office, voice and non- voice BPO and related projects. A thorough professional on Six Sigma, armed with uncanny foresight and a global outlook, he has marshaled a defining growth path for his company in India and GCC. H.E Muneera Nasser Al Misnad Co-Founder & Director on Board She is also the chairperson of the Board of Directors for Social Development Centre (SDC). Ms. Niti Ajit Kumar Karsandas Co-Founder & Director on Board A Commerce graduate from Mumbai University, Ms. Niti Ajit Kumar Karsandas holds a Diploma in Business Management and a certification in Oracle and Novell. She is also on board of the Al Bahja Group of companies.

4 Spectrum Managed Services

5 Diverse Info Services Tailor Made Services Premium Services

6 Voice Inbound call center services 24 x 7 customer service desk Enquiry management Helpdesk services and query handling. Technical support. Bi-lingual customer service representatives. Voice recording. Integrated Voice Response (IVR) Voic . Outbound call center services Customer relationship management : Customer Loyalty Program Welcome calls Reminder calls Customer satisfaction survey : Customer satisfaction survey calls Product survey calls Lead Generation : Business to Business customer acquisition. Business to customer acquisition. Lead generation through tele sales. Customer-win-back programs : Tele follow up on customers that had bad experiences about the organization. Effective corrective action discussed with them. Market research : Pre launch & post launch market research Product & services research.

7 Non-Voice EazyDox - Data Management Services Data digitization, Document Scanning, Data Indexing Data Entry Web Hosting Document Management Storage virtualization Storage consolidation Archive & Restore Data Center Infrastructure Application Hosting, Network Connectivity Services. Social Media back office Brand Building Brand Awareness on Social Media Platform Social Media Ecommerce Bookmarking and Tagging Creative Management 24/7 Information Channel Social Customer Relationship

8 MPO. Human Capital Outsourcing services Human Capital Insourcing services Skilled Resources locally available Temporary & Permanent Resources available Pool of 350+ outsourced staff currently employed in Qatar. Stringent interview & short listing process for hiring the right resources. Bi-lingual resources available. More then 27 Nationalities working Servicing active 26 clients in Qatar Strong Database of resumes Various type of resources available on recruitment basis. Tie-ups with various consultants across the globe to attract the right talent pool.

9 Network

10 E-BPO. Crowd Sourcin g SMM Tickets & SMM Web B2C Design

11 Serviced Verticals Telecom Healthcare Banking Travel Just a call away Automobiles Insurance Electronics Events / Sports Restaurants Entertainment Holidays Retail

12 Pride o BPO+ received Best Internally Developed CC Application BPO +received o BPO+ was awarded Gold Award for Services Category from Oman Web Awards o BPO+ received the Best Large OSP Award o Nominated for Best Recruitment Program o Nominated for Best Internally Developed Application o Received the Longevity Award o BPO+ received award for Best CC of the Year o Dr Tejinder Singh Listed in 100 most powerful Indian in Middle east 2010 by Arabian Business (ITP Group) o Dr. Tejinder Singh Bhatia was awarded CEO of the Year-BPO and Technology

13 Pride o BPO+ has been ranked 128th in the list of Arabia 500 companies o ID WORLD International Congress also presented Honorable Mention Transportation Security Forum to BPO+f or significant and ongoing effort in the deployment of ICT based solutions in the Middle East o Prime Minister Award - Turkey odr. Tejinder Singh awarded Market Pioneer Qatar odr Tejinder Singh Listed in 100 most powerful Indian in Middle east 2012 by Arabian Business (ITP Group) oawarded Gold Award for best crowd sourcing platform by PAN Arab 2012 obpo+ has been ranked 4 th in the list of Arabia 500 companies

14 Pride obpo Plus won two awards at MECC Dubai obest Help Desk of the Year oms. Aarti Mahajan awarded as Best Manager of the year

15 Client Qatar

16 Client Client Qatar

17 Client Qatar

18 Client Company Snapshot Oman

19 Client Company Snapshot Company Snapshot Oman

20 Pride 90% of our customers said they will use BPO+ again 80% of our projects every month are from repeat customers

21 Website: