Tecsys Solutions Pvt. Ltd.

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1 Tecsys Solutions Pvt. Ltd.

2 About Us We Deliver Results TecSys Solutions Pvt. Ltd is a solutions provider currently operating in vast areas of the IT sector. Tecsys Solutions Pvt. Ltd is a privately held debt free company located in Nashik Maharashtra. We service various IT sectors and provide professional services to clients across the globe. We provide services like web base Development and Designing Flash and animation Video & sound Editing Mobile Application SEO Business Process Outsourcing Backend Support Staff training support Staff acquisition and Technical Support We are totally a result oriented company and do not believe is giving less than 100% efforts to our work. We believe in achieving our targets and setting new goals for our self each time our skills are being tested.

3 About Us We Deliver Results Vision: Our Mission Is to improve the corporate world by helping clients with world class services to: * Establish themselves online * Assess their needs * Determine their objectives and * Assist them accomplish their goals. Our Vision Mission: We envision a world wherein communication forms the core of all business processes. Technology allows the global community to freely publish and decimate virtually unlimited information. Strengths: Our Core Values From corporate strategy to day-to-day operations, everyone within Tecsys Solutions works tenaciously to support our clients' success. To guide our decisions and actions, we adhere to our "R.O.C.K." company values: Respect for the Individual. Open and Transparent Environment. Customer Satisfaction. Kaizen-Continuous Improvement.

4 Services Web Designing & Development Flash & animation Video & Sound Editing Mobile Application Development Virtual Office Business Process Backend Support Technical Support Staff Training Staff Acquisition BPO SEO KPO

5 Web Development Web-Development & Designing: A good website helps you create the first impression on your clients and gives your site credibility. One thing all good web sites have in common is the proper use of web design and development elements, the most important being the layout and easy navigation. We provide exclusive web designs that are fast loading and simple yet attractive. We are expert in designing and developing websites that are dynamic and cost effective. Our skilled graphic designers & developers work dedicatedly to ensure that services are delivered in a timely manner. We Offer Following Services: Website, business logos, corporate identities, and banners and graphics design with Macromedia Studio, Adobe Photoshop, Paint Shop Pro, etc E-Commerce solutions & Shopping Carts Flash Design and Development Custom Programming with PHP, IIS, Perl, ASP, XML, WML, Visual Basic, HTML, VisualC++, ActionScript, Javascript, Cold Fusion, etc Database development with MSSQL Server, PostgreSQL, MySQL, MS Access, etc Internet /Intranet oriented software and services development Business & Financial Application Software Client Server Software Object oriented Programming

6 Web Development 1. PHP: 2. Dot Net: 3. E-Commerce CMS: 4. CMS:

7 Web Development 5. Database: 6. Java: 7. Frontend: 8. Scripting:

8 Web Development 9. Other: 10. Flash & Animation 11. Graphics: 12. Video Editing: 13. Sound Editing:

9 Web Development 14. Mobile Applications:

10 BPO Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry. Customers across verticals like Insurance, Banking or Financial institutions, Telecom, Automotive, Pharmaceuticals and Airlines etc. seem to be the early adopters of Business Process Outsourcing. The benefits of BPO like improvement in cost, quality and productivity, turn around time has encouraged customers to rapidly scale up their offshore operations. Our various BPO / IT enabled services includes the following: BPO Services IT Enabled Services Data Conversion Data Entry Data Processing Knowledge Management Services Inventory and logistics information Services Accounting and Reconciliation Services Electronic Publishing Quality Audits Benefits Administration Payroll Processing Form Processing Data Transcription Services CRM services

11 Technical Support The main duties of the Technical Department are to provide technical support to the operations. The staff provides technical support services for the customers and users of product by receiving request, calls and s and giving appropriate consultations to resolved issues. Main functions - Providing technical support service and consultation Processing and transferring product enhancement requests Product pre-sales and demonstration We also offer - Unlimited Tickets Support. Server Management Basic Security Pre-Sales Support. Response Time As Per SLA 24x7 Live Chat support

12 KPO KPO processes are mainly domain specific and are based on advanced analytical skills and business expertise, rather than just process expertise. Cost savings, operational efficiencies, availability of and access to a highly skilled and talented workforce and improved quality are all underlying expectations in outsourcing high-end processes to India. We at Tecsys provide world - class KPO services to the market. Our KPO services and solutions have helped the companies to create lot of business opportunities, hence resulting in their profit maximization. The seamless and cost effective solutions that we provide are by no means a limitation of our abilities. But our specialization lies in the fact that we tailor our skills to match your requirements.

13 Virtual Office Run your business out of prime locations by availing of our Virtual Office option. Get a wide range of benefits and access to our services. Virtual office services include local or toll-free telephone and fax numbers, digital voic , electronic fax, , online command centre, professional live receptionist services, virtual assistants (VA), live call answering, screening and forwarding, find me, follow me, surveys, outbound calling, customer service, appointment scheduling, order taking, and much more. While you focus on making your business grow, Tecsys will handle all of your office needs.

14 SEO Management We offer quality Search Engine Optimization / SEO Services and Internet Marketing Solutions. Our dedicated team of SEO Professionals ensures guaranteed Top 10 search engine ranking on Google, Yahoo and MSN. We help to improve your search engine rankings for your desired keywords by utilizing our tried and tested search engine optimization tools and years of expertise in SEO industry. While implementing a website promotion services, we make sure to offer quality and reliability services to our clients like, Increasing Traffic Targeted Traffic/End User Improving ROI Increasing Sales Maintain Brand Reputation Long Lasting Ranking Position Increasing Brand Visibility Strong Web Presence both for Search Engine and for Users. With our competitive SEO services, you will always stay ahead of all your competitors.

15 Process Processes.Now and Then Tecsys Solution is synonymous with quality. As most of our clients know and are prepared to vouch for the fact that, when it comes to the welfare of our customers, we at Tecsys Solutions literally, leave no stone unturned. On-going Projects: HRMS Why We Are Unique: Websites SEO Technical Support BPO Mobile Application E-commerce Themes At Tecsys Solution, our goal is not simply to deliver web-based business integration solutions, but to create a recipe for success for our clients by implementing a development process that is understandable and repeatable. Enriched with years of corporate experience in telecommunication and information technology, Tecsys Solution has established a methodology for rapid design, development, and delivery that is second to none. Our approach is born of vast experience with many of the world's leading corporations, and continues to evolve to reflect new developments in the business and technology marketplace. Our comprehensive Project Management Methodology ensures extensive and formal documentation through all stages, including user sign-off of appropriate documents. It comprises of two separate parts, BPO and Call Center Services Software or Web Development Technical Support Mobile Application

16 Process Clients: Team Training from Client: It provides the client with the opportunity to narrate the detailed requirements, undertake analysis, define the architecture, and plan for construction of the project to the dedicated team members. Re-training by internal trainer: At this stage, our highly skilled Internal Trainers groom our competent Tele Service Representatives (TSR) according to the unique needs of each project undertaken. Mocks by respective Team Managers To ensure best results, our Team Managers make Mock-calls before the final take-off of the project. Call Verification: Sales pitch of all TSR s is barged by a compliance team member to give feedbacks to the representatives for improvement. Quality Assurance: The quality and compliance team hears voice file of all sales to eliminate the ones that do not meet the strict parameters set by the client. Reporting To ensure best results, our Team Managers make Mock-calls before the final take-off of the project. Follow-up Follow - up with customers for knowing his experience with the sold product, and to grab another prospective sale.

17 Why Us Technical and functional edge - without capital investment Enhanced performance A better-managed e-business infrastructure Maximized uptime More effective operating environment at the backend Increased customer satisfaction More effective operating environment at the backend Data Security & Reliability

18 Infrastructure Infrastructure plays a vital role in any organisation which provides IT enabled services. At Tecsys, hardware and software are continuously upgraded, ensuring that the company stays on the razor's edge of technology. We have an area of around 2180 square feet. We are located in Nashik, Maharashtra which is ideally placed around 120 miles each from Mumbai and Pune which are the major IT hubs. Our office can hold a staff of up to personnel working in shifts. The office is well equipped with Computers, separate training room with Projector, 2 PRI lines and DS3 line with a speed of 45 mbps.

19 People "Talented, energetic people with the passion to outperform and make an impact in your business" This is the inspiration and key to our success. We pride ourselves on the quality of the teams that work here. Delivering a high quality customer experience across all channels - voiced & non-voiced - is of utmost importance to us. We do this by focusing our attention on the most important asset of our organization - people. This then, is the force that powers Tecsys solution onwards. With managers being B-School Grads and listed among the most experienced in the industry. The focus of our management lies in mobilizing every ounce of intelligence in the organization and pulling together the intellectual resources of all employees, in the service delivery of the company. Tecsys solution is a people-centric organization that regards employees not only as an integral part the whole process but as one of our major business resources too. We carefully recruit a diverse, well-educated and highly skilled workforce that leads to a unique working environment of - cultural diversity - a necessity in our approach to help us, accomplish our global projects. We possess some of the best talents in the industry and adopt a holistic approach to people management that covers the entire employee lifecycle. The focus is on attracting the right talent, aligning, developing and caring for employees through people-centric initiatives.

20 Contact Us 1st Floor, Vijay Chambers, Opp. Cricket Ground, Mahatmanagar Nasik , Maharashtra, India. Phone: INDIA: USA: (713) Website:

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