Management. Support HR
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1 Brugerrejsen
2 Product development Marketing Sales Support HR Service IT Financial Management
3 Før Under Efter a b Planlægning Køreplan Købe billet: Orange eller 1...? Pladsbillet: Familie eller stille? Transport til banegård Finde oversigt Finde perron Finde tog Finde vogn Finde sæde... etc. Noget at spise? Noget at drikke? Internet? Toilet? Noget at læse i? Kan man ringe?... etc. Hvor skal jeg af? Hvordan kommer jeg videre? Hvordan kommer jeg tilbage? Forsinkelser?... etc.
4
5 Design Thinking
6 Hvorfor design?
7 We cannot solve our problems with the same tools we used when we created them Albert Einstein
8 Mentale modeller Design + +
9 Mentale modeller Fantastisk! Indbygget printer! Jeg kan arbejde off-line! Og den behøver ikke strøm! Vi betragter ikke ting som de er, men som vi er. Richard Seymore
10 Hvorfor design? Hvordan adskiller design sig fra andre faglige måder at tilgå problemløsninger? Design har ikke noget genstandsfelt Design arbejder med åbne, inddragende processer Design arbejder tværfagligt Design tager udgangspunkt i mennesket Design arbejder med kvalitative undersøgelser Design arbejder forslagsstillende (fremtidsrettet) Design arbejder med visuelle værktøjer Design arbejder med æstetik som værdi Designprocessen anderkender intuition
11 Design processen
12 Design processen
13 Design processen Discover Definere Problemer/Muligheder Inspirere til nytænkning Design Idéudvikle Formuler løsninger Deploy Implementere løsninger
14 Design processen Discover Observation, Shadowing, Interviews, Personas, Cultural Probes, Mystery Shopping, Visualisering, Mind Mapping, etc. Design Brainstorming (Sudoku), Co-Creation, Skitsering, Customer Journey, Service Scenarios, etc. Deploy Prototyper, Service Plueprint, Service Rollespil(træning), Storyboards
15 Design processen er ikke lineær Deploy Implementere løsninger Discover Definere Problemer/ Muligheder Design Idéudvikle Formuler løsninger
16 Design processen er iterativ INPUT OUTPUT beslutning DIVERGENT KONVERGENT Åbne op Idégenerere Fordomsfrit Følelser og Fantasi Kvantitet Snævre ind Konceptudvikle Evaluer/ Vurder/Kritisk Fakta og Viden Kvalitet
17 Design processen
18 Hvem kan designe? Alle som angiver (planer for) handlinger der kan forandre eksisterende situationer til bedre situationer, (er) designere. Herbert Simon
19 Hvem kan designe? "Anyone who has never made a mistake has never tried anything new. Albert Einstein
20 Hvem kan designe?
21 Problem?
22 Tilgang til løsning?
23 5 x Why Eric Ries
24 Problem?
25 Problem?
26 Løsning
27
28 Design Thinking? Hvilken opgave løser en milkshake?
29 Problem? Design Thinking!
30 Metodeeksempler
31 Discover: Shadowing
32
33 Design: Idé Sudoku
34 Design: Idé Sudoku eksempel
35 Design: Idé Sudoku eksempel
36 Deploy: Prototyping
37 Deploy: Prototyping eksempel
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