Jakten på Skapergleden Hvordan bevare mennesket i loopen?

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1 Jakten på Skapergleden Hvordan bevare mennesket i loopen? Thor Hukkelås, M.Sc. Principal Engineer Marine Operations Business Development, Kongsberg Maritime AS

2 Jakten på skapergleden K Master SITUMAR Gleden ved å lykkes med å lage noe som er vanskelig sammen med andre og som betyr noe og har en verdi for andre mennesker.

3 If this works, we are going to live like kings for the rest of our lives

4 Alle store gjennombrudd skjer gjennom individer / 4 / 22-Sep-14

5 Nå skal jeg vise deg noen bilder. Så skal jeg spørre deg om hva du føler.

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10 Nominert for Hedersprisen 2010 Merket for God Design 2010 / 10 / 22-Sep-14

11 Merket for God Design 2011 (2 stk)

12 Hva føler du nå? Stolthet?

13 Pride Pride EMOTIONAL VALUES EMOTIONAL VALUES Essence & Precision Essence & Precision ESTHETICAL VALUES ESTHETICAL VALUES World Class! FUNCTIONAL VALUES VALUES To KM, design is about maximizing performance through User Centred Design and simplification 13

14 Outline Kongsberg Maritime AS: Short introduction Dynamic Positioning (DP) Background & Challenges: Demanding marine operations & modern ships bridges Meeting the challenges: How to maintain the human in the loop? Situation Awareness & Decision Support Results: K Master & SITUMAR

15 KONGSBERG Group Extreme Performance for Extreme Conditions

16 Kongsberg Maritime Offshore Merchant Marine Subsea 55 offices in 18 countries 4258 employees (2013) Revenues MNOK (2012) Installed on more than 15,000 vessels Dynamic positioning, navigation, automation, simulation, seabed surveying and fisheries

17 One third of the world is covered by land. The rest is covered by KONGSBERG Maritime. WORLD CLASS - through people, technology and dedication.

18 Dynamic Positioning (DP) of Diving Support Vessel The Loop «DP is 99% boredom and 1% panic»

19 Pushing the limits Deeper waters, colder waters, heavier loads, larger forces, tougher environment and more demanding weather. Control systems, organizations and tasks are becoming increasingly more complex and complicated. The consequences of making wrong decisions during failure or stress situations can be disastrous and may have catastrophic implications.

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22 What s wrong with the current situation? Human Machine Interface (HMI): Users are flooded with too much information, and lose mastery of the situation. Alarms: In alarm situations, many buttons and indicators start flashing. Heartbeats race, without a sense of what can be done. When the screen is filled up with alarms, the operator just has to pick out some using gut instinct. General We think with our spine. We don t read manuals

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25 Has the evolution of man s cognitive abilities kept pace with the development of technology?

26 Are we loosing control of the machines? Humans should think Machines should work.

27 Hvordan bevare mennesket i loopen?

28 User centred design 1. Active involvement of users and understanding of user and task requirements. 2. Appropriate allocation of functions between users and technology. 3. Iteration of design solutions. 4. Multidisciplinary design team. If I had asked people what they wanted, they would have said faster horses. Henry Ford Ask them what they do and observe them doing it

29 Technology should adapt to humans, not the other way around! Tech think Human think Task think

30 Meeting the challenges: K Master & SITUMAR

31 SITUMAR is about regaining control Situation Awareness & Decision Support for demanding Marine Operations How to support good human decision making? How to reduce complexity and feature creep How to close the information gap? How to provide for proper skill training? How to design for optimal Situational Awareness & Decision Support? K Master SITUMAR

32 SITUMAR is about regaining control Situation Awareness & Decision Support for demanding Marine Operations 01/02/12 01/01/13 01/01/14 31/12/14 Phase 1: Theory Phase 2: Operational Studies Phase 3: Prototyping

33 Situation Awareness Human Decision Making

34 What is Situation Awareness (SA)? Basically, SA is being aware of what is happening around you and understanding what that information means to you now and in the future. The formal definition of SA breaks down into three separate levels: Level 1 perception of the elements in the environment Level 2 comprehension of the current situation, and Level 3 projection of future status Source: Designing for Situation Awareness. An Approach to User-Centered Design. Endsley, Bolte, Jones.

35 SITUMAR Situation Awareness & Decision Support for demanding Marine Operations

36 SITUMAR Decision Support systems should be Proactive, not Reactive Barriers Planning & Preparation Normal Situation Abnormal Situation Recovery

37 SITUMAR Thinking slow, thinking fast Time Criticality

38 Den beste formen for beslutningsstøtte er ferdighetstrening, dvs. å trene på å håndtere feilsituasjoner.

39 SITUMAR Train as you fight fight as you train Skill Can you do this? Do you know this? Time

40 Design Thinking Lek og lær Design a little, build a little, test a little, and learn a lot

41 Multidisiplinary teams K Master SITUMAR

42 Prototyping K Master SITUMAR

43 Results, so far

44 K Master Information Management & Simplification Unified HMI A true integration of several systems with a common look & feel. Implement 20% of the functionality used 80% of the time / 44 / 22-Sep-14

45 SITUMAR The seamless integrated bridge Harmonized ship handling units & Unified HMI across subsystems Simplification simplification - simplification

46 KMs Design Thinking fører til at 1. Vi fokuserer på mennesket og oppgaven, ikke teknologien. 2. Vi «zoomer ut» og stiller «dumme spørsmål». 3. Vi får en ny og annerledes måte å tenke systemutvikling på. 4. Vi får til et annet tempo og fokus i innovasjonsarbeidet. 5. Vi blir mer kunde og markedsorientert i innovasjonsarbeidet.

47 Resultatet etter jakten på skapergleden: Mennesket tilbake i loopen! Takk for oppmerksomheten!