24/7 Emergency Response Cleaning Services Reconstruction. DISASTERS HAPPEN. We take care of them all.

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1 24/7 Emergency Response Cleaning Services Reconstruction DISASTERS HAPPEN. We take care of them all.

2 Proven Top-Notch Professional Restoration Services for OVER 27 YEARS. First Restoration Services is a locally owned and operated business by the same family since our inception. Our reputation matters. We practice an extensive hiring process. Every employee has undergone criminal background checks, pre-hire and random drug testing and must have a clean driving history to be able to operate our vehicles. Our crew is dedicated to being at their best, always. First Restoration Services employees arrive on time, in uniform (which includes a photo ID tag) and are in clean, recognizable vehicles. Our job sites are extremely clean. We pay attention to details. Every effort is made to keep homes livable and businesses operational whenever possible. First Restoration Services is substantially insured. As part of the disaster-restoration industry, we choose to think worse-case scenario when it comes to what insurance we purchase. We choose to follow standards set forth nationally. The disaster restoration industry is relatively ungoverned, so some of our competitors may not adhere to these standards as rigidly as we do. First Restoration Services has opted to abide by the strictest guidelines recommended for our industry to leave no room for error.» Industry-Specific Associations: American Bio-Recovery Association Certified Contents Restoration Network Disaster Kleenup International Mid-South Professional Cleaners Association» Governing Bodies: Restoration Industry Association The Institute of Inspection, Cleaning and Restoration Certification (IICRC) Call Toll-Free: (800) WE VE COMPLETED OVER 10,000 COMMERCIAL & RESIDENTIAL PROJECTS TO-DATE. We are the only Disaster Kleenup International (DKI) member in WNC and Upstate SC. DKI is the most exclusive restoration member association in the hemisphere. As a DKI member, we are part of a billion dollar a year company allowing us access to unlimited resources for equipment and manpower, as well as the best and brightest minds in the industry.

3 Cleaning Services DETAILED CLEANING & CONTENT PROCESSING Cleaning has become more and more technical during the restoration process. First Restoration Services has a highly specialized staff dedicated to specialty cleaning services. After your home or business experiences water, fire, smoke, sewage, mold, or other damage, there is going to be a need in the restoration process for cleaning your structure and/or contents. That s where our specialized cleaning team comes in. Cleaning services following fire and smoke require a different type of person than emergency response; our technicians are trained for each type of cleaning they encounter. That is why we have separated our cleaning services to a different team from our emergency team. We have the right people to do the job. Emergency Response HANDLING ALL LARGE-LOSS COMMERCIAL & RESIDENTIAL NEEDS First Restoration Services employees trained and certified technicians who are on call 24-hours a day. Our ability to quickly identify damages and construct/execute a plan to pre-loss condition will undoubtedly prove to be a benefit to insurance carriers as well as the insured. We own all of our equipment, a fleet of transport vehicles, and a 10,400 sq. ft. state-of-the-art processing facility. As a DKI member, First Restoration Services has an unlimited amount of resources and manpower for any project. Trust us to get the job done right the first time.» Crime Scene» Fire» Hard & Soft Contents» Board-up» Equipment Rental» Mold Remediation» Smoke» Vandalism» Structural Cleaning» Deodorization» Sewer Back-up» Damage Mitigation» Water» Wind / Trees» Hard & Soft Contents» Restoration Industry Association Certified Restorer» Certified Contents Restoration Network Operator Certification» Certified Crime and Trauma Scene Bio-Recovery Technician, NIDS» Fire & Smoke Damage Restoration Technician, IICRC EQUIPMENT» Computerized Inventory System» icat» EsportaWash System» Odorox Hydroxyl Generators» VaporSHARK» Odell Electronics Cleaning Stations» Restoration Industry Association Water Loss Specialist SM» Applied Microbial Restoration Technician, IICRC» Applied Structural Drying Technician, IICRC» Commercial Drying Specialist, IICRC» Water Damage Restoration Technician, IICRC EQUIPMENT Large-scale: Portable air conditioning units, portable and trailer-mounted desiccant dehumidifiers and trailer mounted generators Specialty: Wall cavity drying system, infrared cameras, injectidry systems and temporary furnaces Standard: Air movers, air scrubbers, dehumidifiers and power distribution boxes

4 Reconstruction Services LICENSED GENERAL CONTRACTOR NC #62548, SC #G Recognized by Qualified Remodeler Magazine as the 207th top remodeling firm in the United States in 2011 (highest rated in WNC), First Restoration Services is a licensed general contractor in NC and SC. With our reconstruction department, First Restoration Services is able to take you from cleanup to full reconstruction all under one roof, making any disaster a seamless and efficient project. Spotlight On: MOISTURE MAPPER First Restoration Services fully utilizes Moisture Mapper, the management software and documentation tool that justifies the drying process. This web based program provides guidance on the conduct of water mitigation projects in both residential and commercial structures. The resulting data produces graphs, charts and comparisons for insurance companies, facility managers, risk managers, and property managers who require precise information for settling the loss. No more need to worry if your property was dried properly and if you were billed correctly.» Fire Damage Repair» Water Damage Repair» Wind/Tree Damage Repair» Restoration Industry Association Certified Restorer» Green Risk Professional GREEN RISK PROFESSIONAL We are also a Certified Green Risk Professional giving us the knowledge and expertise needed to evaluate damage to an existing green building and what must be done in order to build it back in such a manner that it remains green. We understand the unique criteria used in green rating systems, such as Leadership in Energy and Environmental Design (LEED). Moreover, unlike any other restoration services group, we understand the evaluation issues critical to assessing initial property coverage limits. No other local restoration company has taken significant steps toward green restoration. Spotlight On: STATE-OF-THE-ART CLEANING SYSTEMS First Restoration Services is the ONLY facility located in WNC that has both the Ultrasonic Fireline System and Esporta Wash System. Fireline is a Complete Turnkey System designed to eliminate the inefficiencies and bottle necks commonly associated with standard contents cleaning methods. This system allows us to clean items such as glass, dishware, and electric appliances that had been in a fire in a matter of minutes. Esporta restores 85% of all category 1, 2, and 3 flood damaged soft goods, fire, mold and sewage contaminated contents that had previously been considered non-restorable. This system allows us to clean items such as clothing, comforters, boots and shoes, purses, leather items, sports equipment and much more.

5 Serving ALL COUNTIES in WNC and Upstate SC with STATE-OF-THE-ART Facilities / Equipment and a HIGHLY-SKILLED Staff. Simply Stated: Disasters Happen. We take care of them all. ASHEVILLE OFFICE: 173 Rutledge Road P.O. Box 2049 Fletcher, NC Local: (828) Toll-Free: (800) Fax: (828) GREENVILLE OFFICE: 201-A Pelham Davis Circle Greenville, SC Local: (864) Toll-Free: (800) Fax: (864) OUR INCLUDE:» Water, Sewage, Wind, Fire, or Smoke Damage» Emergency Board Up Services» Duct, Vandalism, or Crime Scene Cleaning» Mold Remediation» Pack-Out Services» Thermal Building Diagnostics VISIT US ONLINE: