We Are ServiceMaster Recovery Management.

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2 We Are ServiceMaster Recovery Management. 1 We We offer a wealth of resources, unparalleled in the industry. We are where you are. We respond faster. We manage more effectively. We deliver results. We are backed by over 50 years of experience and $3 billion in revenue. We are your recovery partner. We are ready. We are SRM. 2

3 We Put You Back In Business When disaster strikes, you want to minimize business interruption quickly and effectively. That means hiring a team with unparalleled resources to get the job done. You need a company that has commercial experts who can respond to wherever you are at a moment s notice. A company with a proven track record of helping other businesses get back in business, while also mitigating claim severity. A company that can quickly assess your situation, work with you to develop a recovery plan and execute that plan to perfection, even under the most complex of circumstances. You need a company like us. We are ServiceMaster Recovery Management. 3 4

4 The SRM Difference WE HAVE THE RESOURCES TO RESPOND, RESTORE AND RECOVER. At ServiceMaster Recovery Management, we can get to your disaster quicker, manage your project better and put you back in business faster. As one of the most trusted names in commercial restoration, we give you the strength that only a $3 billion company can provide. This strength also means we can offer you a collection of resources that is unparalleled in the industry. With a network of recovery experts spread across over 600 locations, we have a presence no other competitor can match. That means SRM has an unparalleled ability to respond at a moment s notice, no matter where your business is. With SRM, you can count on the dependability, reliability and accountability of having one point of contact throughout your recovery. To further strengthen and expedite your recovery process, we strategically assemble local commercial recovery experts who are familiar with your area and its intricacies. It s this type of rapid and reliable response that s critical in minimizing business interruption, mitigating claim severity and, most importantly, Restoring Peace of Mind. While our swift response time is vital, it means little unless we have the know-how to get the job done. Rest assured, SRM provides the highest level of leadership and experience, as well as a wealth of qualified personnel, including recovery management specialists and commercially certified first responders. Plus, our network has a successful track record of restoring commercial property for more than 50 years. Simply put, at SRM, it s our strength and resources that set us apart. 5 6

5 About SRM WE ARE MORE THAN A RECOVERY SOLUTION. WE ARE A RECOVERY PARTNER. No matter where you are, ServiceMaster Recovery Management can be your recovery partner for projects of every size. Whether it s our resources, response time or expertise, there are many reasons to choose SRM Million 3 Billion From the initial emergency response to the final step of restoration, SRM is the single-source solution you can rely on. There s one point of contact, one shoulder to lean on and one giant sigh of relief. We offer 12 strategically positioned command centers. That means we can respond to disasters not only quickly, but also effectively. The SRM team members have successfully performed restoration services in 27 countries. With 50-plus years in the restoration industry, ServiceMaster brings both the experience to get the job done and commitment to make sure it s done right. Thanks to our more than 400 commercially certified franchises, you can feel confident knowing our skill and know-how are always just around the corner. Our team has managed projects as large as $56 million in scope in the most sensitive of environments, such as military installations, healthcare facilities, cleanrooms, data/telecommunications centers and many more. It s this experience and expertise that help in Restoring Peace of Mind. With the backing of ServiceMaster, a $3 billion company, you get uncommon strength when you choose SRM. At SRM, no project is too big and no detail is too small. That s why we tailor our recovery plans to your specific needs. After all, every restoration is unique. It s just another example of our dedication to service. And we believe it s what being a partner is all about. 7 8

6 What We Do WE ARE WHAT YOU NEED... WHEN AND WHERE YOU NEED IT. Getting you back in business fast is always our top priority at ServiceMaster Recovery Management. And our customized plans do just that, while also minimizing damage and mitigating claim severity. It starts with our wealth of resources. With 12 command centers across the nation and over 400 commercial recovery experts, SRM is able to get to your site more quickly. Along with our large footprint, SRM provides you with a single-source solution that gives you the convenience of one point of contact throughout your recovery. We also have the experience to better resource and manage equipment, materials and logistics. Plus, our alliances across the nation help us secure scarce materials in declared disaster areas. Other services SRM offers include: Emergency Response Emergency Power/Lighting Water Extraction Board-Up and Temporary Roofing Fire, Smoke and Water Restoration Dehumidification and Moisture Control Heating, Ventilation and Air-Conditioning Decontamination and Cleaning Odor Control Debris Removal Mold/Microbial Remediation Corrosion Control Machinery/Industrial Equipment Restoration Electronics and Telecommunications Recovery Documents, Books, Media and Vital Records Recovery Reconstruction Project Management and Consulting Pre-Loss Planning You can count on SRM to get there quicker, resource your project better and manage those resources more effectively. All so you can get back in business faster. 9 10

7 Who We Serve WE KNOW BUSINESS AND KNOW HOW TO HELP IT RECOVER FASTER. When a catastrophe strikes, ServiceMaster Recovery Management knows that what you need most for quick cleanup are resources and experience. Rest assured, SRM gives you both. We also specialize in Restoring Peace of Mind, thanks to our experience in restoring facilities of every kind. Here is a sampling of the types of industries we specialize in: Education Hospitality Retail High-Rise Office Space Government Military Places of Worship Telecommunications Healthcare Commercial Office Manufacturing Multi-Family So no matter what business you re in or what disaster you re facing, you can feel confident knowing that SRM has the strength, resources and experience to be ready to serve you when the call comes

8 We Do It All WE HAVE RESOURCES FOR DISASTERS OF ANY SIZE. For more than 50 years, ServiceMaster Clean Commercial Restoration Services has been one of the top and most respected names in the disaster restoration industry. Over that time, we have grown our network into an unparalleled presence, with thousands of commercial disaster recovery experts spread across over 400 locations. It s this ServiceMaster Clean Commercial Restoration Services network that seamlessly integrates under the management of ServiceMaster Recovery Management to handle the largest of commercial disasters. However, while SRM specializes in large losses, we ve been managing commercial losses of all sizes for years. Because our network covers 90% of the nation s zip codes, SRM can mobilize a local team to respond to your disaster at a moment s notice, in order to lessen business interruption. And rest assured knowing that we don t outsource our strategic capabilities, so you can still expect the same attention to detail and expertise that any large disaster would command. Add to that the financial strength that only a $3 billion company offers, along with being named one of Fortune s Most Admired Companies for 2010, and it s no wonder why SRM is the name businesses turn to for disasters of all sizes

9 What We ve Done WE HAVE THE EXPERTISE. AND THE EXPERIENCE. Site: Iowa State University How SRM Helped: Despite flooding that damaged 17 facilities and 35 buildings, including sensitive areas such as museum collections, athletic facilities and residence halls, ServiceMaster Recovery Management was able to restore the Iowa State campus in time for the start of the fall semester. Site: The Pentagon How SRM Helped: 240 ServiceMaster Clean employees of franchise businesses and home office were mobilized and aided in The Pentagon recovery following the 9/11 terrorist attacks. Thanks to around-the-clock work, the remediation and cleanup of 5 million square feet was completed in just two months. Cleaning The Pentagon is an understatement. What you did was put life back into the building. Darryl Diggs Assistant Services Program Director Department of Defense It is without hesitation, I recommend ServiceMaster for disaster recovery services. Bob Currie Director of Facilities Services Iowa State University Site: Biloxi Regional Medical Center How SRM Helped: In the aftermath of Hurricane Katrina, SRM provided Biloxi Regional Medical Center much needed power, water, sanitation service and fuel, allowing the hospital to maintain operations, despite the devastating disaster. If it had not been for the team effort of ServiceMaster, the hospital would have had to close. Darrin Ivey Director Support Services Biloxi Regional Medical Center 15 16

10 In this photo: SRM team members coordinate disaster recovery efforts inside the Mobile Emergency Response vehicle. This vehicle provides a self-contained command post to manage the onsite needs of any recovery situation. WE ARE READY. We believe the best time to partner with a recovery resource is before the recovery is needed. To discuss your business needs, we invite you to speak to a knowledgeable and experienced ServiceMaster Recovery Management account manager at , or learn more about SRM at We have the resources. We have the strength. And we re here when you need us. We are SRM

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