Bryan Zander - Sales Manager Blackmon Mooring of Austin, Inc.

Transcription

1 Bryan Zander - Sales Manager Blackmon Mooring of Austin, Inc.

2 Disaster Recovery & Planning

3 Overview What Can Happen? Beginning a Disaster Recovery Plan Today s Restoration Procedures and Technology Water/Fire Damage Restoration Electronics & Corrosion Control Records & Information Media Recovery Decontamination & Microbial Remediation Putting the Plan to Work Emergency Response Phase Business Resumption Phase

4 SECTION ONE What Can Happen?

5 SINGULAR DISASTERS

6 Commercial Structure Fires

7 BEFORE Hill County, Texas Courthouse

8 AFTER Hill County, Texas Courthouse

9 Oklahoma City Federal Buildings

10 World Trade Center 2001

11 Echelon Building - Austin, TX 2010

12 Echelon Building - Austin, TX 2010

13 COMMUNITY WIDE DISASTERS

14 Hurricane Season 2004 & 2005

15 Hurricane Ivan & Jeanne 2004

16 Hurricane Ike 2008

17 Texas Tornado Damage

18 Iowa Floods

19 Nashville 2010

20 Nashville 2010

21 January 9, 2010 Freeze

22 SECTION TWO Starting a Disaster Recovery Plan

23 What is Disaster Recovery Planning? Disaster Recovery Planning (defined) The process of creating and maintaining a plan that clearly defines the processes, policies and procedures of restoring operations that t are critical to the resumption of business, including regaining access to data, communications, workspace, and other business processes after a natural or human-induced disaster.

24 What is Disaster Recovery Planning? Disaster Recovery Planning (contd.) A comprehensive Disaster Recovery Plan should also address: Pre-loss preventative measures Emergency procedures Post-loss recovery efforts The plan should be read by, and be p y, accessible to, all personnel within the organization

25 Disaster Recovery Planning Why do businesses need to have a Disaster Recovery Plan in place? Knowing what needs to be done before, during, and after a disaster strikes can: Prevent panic and uncertainty Reduce the extent of the damage Help the business carry out an organized recovery effort to get back up and running quickly (i.e. reduce business interruption)

26 Key Elements of a Disaster Recovery Plan 1. Goals 2. Simplicity 3. Preparation 4. Business Impact Analysis (BIA) 5. Risk Analysis 6. Maintenance 7. Practice 8. Execution

27 Key Elements of a Disaster Recovery Plan 1. GOALS You must determine and prioritize the goals for your organization that you hope to achieve through your Disaster Recovery Plan in the event a disaster strikes

28 Key Elements of a Disaster Recovery Plan 2. SIMPLICITY Do not complicate the plan! A simple plan with the primary goals and priorities clearly stated is much easier to accomplish than a complex procedural plan Paralysis by analysis Pre-loss priority checklist KISS - Keep it Short and Simple

29 Key Elements of a Disaster Recovery Plan 3. PREPARATION Know what contingency plans are in place for any local emergency Community contingency plans exist for city, county, state, and regional disasters Have a copy of them on hand in order to see how your facility fits into the overall plan

30 Key Elements of a Disaster Recovery Plan 3. PREPARATION (contd.) In the case of a disaster, entry to your building is predicated on your personal relationship with government agencies such as: Local police department Local fire department National Guard FEMA ATF FBI Having a relationship with these officials may help expedite your recovery effort

31 Key Elements of a Disaster Recovery Plan 4. BUSINESS IMPACT ANALYSIS (BIA) What is the purpose? To quantify the hard cost of any given portion of the business being inoperable

32 Key Elements of a Disaster Recovery Plan 4. BUSINESS IMPACT ANALYSIS (contd.) Looks at the interdependencies of the departments and locations within the organization Sets priorities for restoration based on the impact to the business The BIA defines The BIA defines: The window of time available to resume business operations The time-line of the restoration project The need for use of alternate facilities during the recovery period

33 Key Elements of a Disaster Recovery Plan 5. RISK ANALYSIS Calculate the probability that a loss will occur within the organization Tornadoes Hurricanes Earthquakes Flooding Freezing Can be based upon p factors such as: Past experiences Geographic location Age of your building

34 Key Elements of a Disaster Recovery Plan 5. RISK ANALYSIS (contd.) Identify the business dependency upon critical business partners such as: Utilities companies Temporary power Suppliers Large customers Disaster response company Subcontractors

35 Key Elements of a Disaster Recovery Plan 5. RISK ANALYSIS The vital documents within each business unit must be identified, and the locations of each written into the plan to ensure recovery Duplication or safe storage should be considered for crucial documents In a manufacturing or distribution environment, the critical assets, equipment, and single points of failure that can shut down business operations are identified Plan should arrange for either duplication or quick replacement/restoration of these assets

36 Key Elements of a Disaster Recovery Plan 6. MAINTENANCE Information needed to make the plan work may change over time, such as: People s telephone numbers People s job duties Priorities and goals for the organization Establish regularly l scheduled d dates to review the plan Conducting a formal review approximately every 6 months will be sufficient in most cases

37 Key Elements of a Disaster Recovery Plan 7. PRACTICE Set up a mock disaster and work through your Disaster Recovery Plan Practice your plan periodically to orient new employees

38 Key Elements of a Disaster Recovery Plan 8. EXECUTION Stay with the plan Plan A Assume nothing Success is often determined by the organization s ability to adapt and overcome Have a Plan B for backup

39 SECTION THREE Today s Restoration Procedures And Technology

40 Water Damage Restoration

41 Evaluating Water Damage 1. Identify affected areas 2. Determine the Category of water damage 3. Determine the Class of water damage 4. Establish the drying plan

42 Categories of Water Damage Category 1 : Clean Water Category 2: Gray Water Category 3: Black Water Note: Most natural disasters will contaminate buildings with Category 3 water

43 Classes of Water Damage Why determine the class of water damage? It is used to determine the initial rate of evaporation and dehumidification capacity needed. Dehumidification needs are most often determined by the cubic footage of the loss area.

44 Classes of Water Damage Class 1 Least amount of water absorption Class 2 Large amount of water absorption Class 3 Greatest amount of water absorption Class 4 Specialty drying situations

45 Primary Water Damage Primary or Direct water damage May be a singular event, easily cleaned up and with damage limited to precisely what the water came in contact with

46 Secondary Damage What is secondary damage? Damage that is not a direct result of physical contact with water Primary cause of secondary damage? Excessive humidity(usually over 60%) Use of improper recovery procedures such as dehumidification that is inadequate to the facility size or rate of evaporation Unknown conditions that are either missed or not accessible during the initial assessment phase Failure to respond in a timely manner

47 Dehumidification

48 Most Important Aspect of Water Damage Restoration: Controlling Humidity

49 Types of Dehumidifiers What are the two main types of dehumidifiers? Refrigerant Units Desiccant Units

50 Refrigerant Units Pulls humid air over evaporation coils (works by condensation) Work best at warmer temperatures, high humidity, and on porous materials Most jobs are best served by the refrigerant system Two types of refrigerant units Conventional Can become ineffective at temperatures below 65 degrees. Low Grain (LGR) Effective at lower temperatures than conventional refrigerants

51 Desiccant Units Humid air passes over a desiccant pad that absorbs moisture Preferable method for: Low temperatures Large areas and more complicated projects Drying low permeable materials such as wood flooring and cabinets Deep down drying The larger units are portable and generally do not require an external source of electricity

52 Fire and Smoke Damage

53 Fire & Smoke Damage Restoration ti What Burned? Wood/Paper Plastics, carpet, insulation, etc The Acidity level of the soot will be determined by what burned inside the facility, the by- products of the fire

54 Electronics Restoration & Corrosion Control (from water and/or fire damage)

55 Electronics Restoration What are some examples of electronics that can be restored? Servers Audio components Computers Industrial main frame computers Basic approach to restoration on each is similar

56 Electronics Restoration Begins with disassembly Followed by decontamination of the internal components with de-ionized water and a non-ionic surfactant In the case of fire or smoke damage, compressed air or detailing tools such as paintbrushes or even Q tips may be used

57 Electronics Restoration After electronics are cleaned and decontaminated, they are placed in a special drying oven at 125º for 8-10 hours After decontamination, they are reassembled, and in some instances specialty equipment can be recertified by a factory technician

58 Measuring Corrosion Potential PH Measures Acidity/Alkalinity Even slightly acidic contaminates may cause corrosion to some materials The higher h the humidity, the more active the corrosive elements will be Corrosive soot can be measured with a Saltesmo Test

59 Measuring Corrosion Potential Most common corrosive contaminant is hydrogen chloride The Saltesmo Test is a very effective method for measuring the presence of halogenide surface contamination High humidity amplifies the effect of these corrosive elements

60 RECORDS & INFORMATION MEDIA RECOVERY

61 What Is Information Media? Library collections Books & bound volumes Magazines & newspapers Maps and charts Paper based documents & archives Film media Photographic collections Magnetic media And many other possibilities

62 Do I Have Back Ups And If So Where Are They? As companies and organizations have become more involved in mergers and acquisitions, the definition of what is vital seems to have changed We are seeing changes in laws and codes governing the care and custody of various types of information (HIPAA & Sarbanes-Oxley) Because of these changes we have noticed that many organizations are keeping information that they have no idea of it s importance or even where it is located

63 Recommendations Decide quickly if you have back ups Do you have the time and space to start recovery that minute and if not do you have access to a freezer? What are your alternatives and when should you call a professional?

64 Freeze Drying Emergency response is essential to the success of the process Immediately have documents or papers/media frozen at 14º F to 32º F The first 24 hours are critical to reduce the damage

65 FLOOD DAMAGE BOOKS AFTER CLEANING & DRYING

66 Document Restoration Documents, while still frozen, are placed inside the true freeze-drying chamber

67 Sublimation The theory behind the freeze dry process is called Sublimation Converts water from a frozen solid state to a gas without going back through a liquid state Li id t t i h Liquid state is where damage occurs

68 Freeze Dry Theory

69 Decontamination & Microbial Remediation

70 Mold

71 Conditions for Growth of Microorganisms Air Favorable Stagnant Unfavorable Fast Moving Temperature F Below 55 F Humidity High Low Water Activity Above 60% Below 40% ph Acid Alkaline

72 Mold and Odor Prevention Remove wet, non salvageable materials Remove moisture from air and structural materials Apply an EPA registered biocide to affected areas and materials

73 Mold Remediation Licensing States requiring licensing to perform mold remediation Louisiana Texas

74 Containment

75 HVAC Decontamination Clean & Decontaminate All Supply, Return & Exhaust Ductwork, Diffusers, Grilles &Registers Remove, Disinfect And /Or Seal The Supply Duct Lining With An Anti-fungicidal Coating Source Removal and Contact cleaning NADCA certification

76 HVAC Decontamination

77 Putting the Plan to Work

78 Emergency Response Phase Initial notification First call Call list/call tree Team responsibilities Meeting location and time established Command center Temporary Permanent Communications Public relations Employees Customers

79 Emergency Response Phase Communications (contd.) Fire department, police, hospitals Disaster recovery specialists Data backup company Restoration contractor Contingency planner Insurance broker Phone center/call center Web site

80 Business Resumption Phase Establishing a scope of work The big picture is a series of little pictures combined Implementing the restoration scope of work Should be left up the restoration contractor after approval Monitoring the scope of work Keep progress logs

81 Business Resumption Phase Business resumption will be dictated by the incident Individual job and team responsibilities may change Chosen liaison One for each discipline Establishing time-lines is critical to set expectations Daily progress meetings Establishing budgets and controlling costs g g g Daily physical presence Understanding stress Smile Help people help you

82 Thank You!