HR & Payroll Services

Transcription

1 HR & Payroll Services

2 Who

3 It has been Talent2 s experience with our clients that organisational success starts and finishes with talented people. we are Our partnerships with large government entities, multi-nationals and small to medium enterprises; has shown us the continual challenge is finding, managing and retaining the best talent. We are Asia Pacific s largest provider of HR Business Process Outsourcing (BPO) solutions and with over 20 years of talent management experience; we drive best people management. We are delivering the finest global end to end Talent Management Solutions through a people first philosophy and culture. Our promise is to help your organisation be more successful in how you manage your talent and enable them to realise their full potential, for the betterment of the organisation and themselves. As an Australian Stock Exchange listed company with annual revenues in excess of $300 million, over 40 global offices and 1,700 people we are large enough to deliver world s best practice, with a quality culture that is focused on your individual needs. To find out more more visit talent2.com

4 At Talent2 we are passionate and focused on: Identifying, selecting and employing the best people Content development HR consulting Decision support Commitment budgeting Workforce optimisation Web self service Talent Management Solutions Talent acquisition e-recruitment Salary packaging Time and attendance RPO Managing and retaining the best people Developing and improving talent success Career management OH&S workers comp e-learning and management performance Payroll managed services Training and HR development Payroll management Leave administration Hosting Competency assessment Talent2 HR & Payroll Services

5 HR & Payroll Value Proposition Talent2 s integrated Talent Management Solution caters for the full talent lifecycle and a core element is our comprehensive range of HR and Payroll Services. Talent2 can economically deliver an integrated HR & Payroll solution for large and small employee populations, across multiple countries or provide single service solutions without the expense of an entire ERP system. Where many service providers often try to pigeonhole clients into a specific system, we work with you to identify your exact needs and desired outcomes and select the appropriate services from our BPO Toolbox to provide a best fit solution. We offer the flexibility to mix and match services, so whether you are seeking cost efficiencies, improved functionality, global reporting, greater employee self service a combination or all of these elements, Talent2 can meet your unique requirements.

6 Our methodology and approach Implementation Business Process Improvement/Change Management Implementation Planning Study Project Team Training Configuration Design & Build Data Conversion Interfaces Acceptance Testing Parallel Runs Go Live Procedures/Reporting/Project Management You may be surprised to learn that we are one of the largest HR BPO providers in the region with:» The largest coverage in Asia Pacific and the Middle East servicing 30 countries;» Operational hubs in 10 countries that deliver unprecedented local knowledge and redundancy across the Asia Pacific;» Best in class HR & Payroll services to over 1.2 million client employees in the Asia Pacific;» Multi-currency, multi-language capabilities that simplify invoicing and payments;» A proven and effective transition and testing regime that minimises project delays and risk;» A single contract and SLA that minimises vendor risk and contract administration;» A client first approach to sharing best practices and listening on how we can improve;» Totally economical and scalable solutions from 1 to 100,000 employees and beyond; and» A true one stop shop of HR services across the region from one provider. Talent2 HR & Payroll Services

7 APac Service Hubs» Australia» Philippines» China» Singapore» Malaysia» Thailand» Japan» Taiwan» New Zealand» Vietnam CAMBODIA UAE BANGLADESH MACAU Pertinent Facts KUWAIT BAHRAIN OMAN INDIA CHINA VIETNAM KOREA JAPAN» HR & Payroll Services in 30 countries THAILAND HONG KONG TAIWAN» Nearly 3,000 clients in Asia Pacific» 575 HR & Payroll staff SAUDI ARABIA QATAR PAKISTAN SRI LANKA INDONESIA PNG SOLOMON ISLANDS FIJI» Strong operational redundancy» Billing in multiple Asian currencies SINGAPORE PHILIPPINES» Mature business with long term clients MALAYSIA BRUNEI NEW ZEALAND» Local knowledge, local relationships AUSTRALIA» Economically scalable from 1 to 100,000 Talent2 HR & Payroll Services

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9 Talent2 service toolbox SINGLE REGIONAL ESS/MSS SECURITY/COMPLIANCE REGIONAL SERVICE & ACCOUNT MANAGEMENT KEY CLIENT DRIVERS FOR OUTSOURCING Functionality Productivity improvement Global reporting End to end solution Risk reduction Cost reduction CLIENT OUTCOMES REQUIRED Sustainable technology Improved services Lower costs Integrated HR systems Better functionality Business effectiveness E-LEARNING & TRAINING PERFORMANCE MANAGEMENT E-RECRUITMENT HUMAN RESOURCE INFORMATION SYSTEM PAYROLL & LEAVE TIME & LABOUR MANAGEMENT HR/PAYROLL CONSULTING BENEFITS MANAGEMENT WORKFORCE OPTIMISATION OTHER TALENT2 HR SERVICES Recruitment RPO Learning and training Psychometric assessments Content development Talent2 HR & Payroll Services

10 Talent2 service Payroll and Leave Management Talent2 provide the most comprehensive payroll solution with the largest coverage in the Asia Pacific Region. Our payroll solutions are economically scalable whether you have 1 to 100,000 or more employees. We also provide a range of delivery options including licensed, SaaS (hosted) or fully managed service models. Our services are legislatively compliant in all countries, with multi-language, multi-currency and full end-to-end capabilities that are second to none! Performance Management Talent2 simplifies performance and talent management by providing an automated and integrated, web based system which helps you to manage individual goals against organisational objectives and strategies to optimise positive business results. Our system will identify and track high-performing employees, increase the quality of employee performance reviews, develop and track critical skills and competencies across your business all through one common HRIS interface. E-Recruitment E-recruitment delivers acquisition online, assessment of internal and external candidates against role based competencies and matching of skills, competencies and qualifications within a robust candidate selection framework. The system is globally accessible; web based and can be fully integrated as part of the Talent2 HR & Payroll solution. Human Resource Information System (HRIS) Talent2 s Human Resource Information System (HRIS) provides a depth and breadth of functionality unmatched within the Asia Pacific market. It s 12 functional elements can be deployed in any combination and includes HR administration, organisation structure management, time and labour management, remuneration management, plus others and the system is fully scalable and can be country specific. E-Learning and Training Talent2 offers the most fully featured Learning Management System (LMS) on the market. The system can be fully integrated into Talent2 s secure HRIS solution and is 100% web based. The LMS can positively impact your business by delivering highly targeted training of any kind in a flexible and secure hosted environment. Other features include rapid deployment, total scalability, one click content upload, real time reporting and financial tracking of training events. Time and Labour Management Our state of the art system is designed to drive your business efficiency and save you time and money by automating your award interpretations, generating time transactions with rostering, simplifying employee time capture and linking all of this together for automatic calculations and payments. Our system is fully flexible and capable of seamlessly integrating into other major third party Time and Labour Management systems as required. Talent2 HR & Payroll Services

11 toolbox HR and Payroll Consulting» Are your HR and Payroll divisions operating efficiently?» Could things be done better, smarter, faster?» How do you find out? Who do you ask? Talent2 gives you the power by providing you with the right answers to help you optimise your internal systems, processes and people. Developing key reports to meet your specific business goals are all part of Talent2 s value added services. Workforce Optimisation Talent2 s Workforce Planning and Intelligence Solution provides business leaders with powerful workforce financial and operational metrics, allowing them to play an active role in their Human Capital Management. A key benefit of this application is a clearly documented workforce strategy, linking your human resource requirements to your future organisational direction. Benefits Management Our Remuneration Planning and Benefits Management capability provides sophisticated salary management, compensation and grading structures, job evaluation and modelling tools. We support expatriate payrolls and can deliver benefits payments, including commission disbursement services and contractor payments.

12 Delivery models Licensed Delivery Model Have you considered the option of a licensed solution? Consider the advantages. Managed Services Delivery Model Consider the advantages of our Managed Services, the most popular solution for organisations seeking to enhance their HR and Payroll function. Why Licensed?» You have the Oracle skills in-house» You are running other Oracle applications and can leverage off the existing infrastructure» Close alignment with your existing business model What does a Licensed option provide?» Full ownership Benefits for your business» One off licence cost up front» Maintenance fees paid once a year Why Managed Services?» Allows you to focus on your core business» Lower costs» Improved efficiency» The ability to leverage best practice methodologies» Access to specialised skills that are difficult and costly to maintain yourself» Standardised approach» Consistent supply over time» Service that is accountable» A strategic solution to the diminishing supply of HR professionals What does a Managed Service provide?» Input into the payroll application Manual, Electronic or Web Self Service» Maintains statutory knowledge and compliance» Payroll scheduling and processing» Delivers pay to employees» Provides payroll reporting and queries» Provides managers and staff access to information online» Processes tax and benefit payments» Maintains payroll application operations and upgrades» Other functions as agreed and defined Benefits for your business» Pay as you go» Over ten years of experience in delivering Managed Services» Removal of risk of staff attrition and absence» Greater level of automation» Known costs» No infrastructure costs» No upgrade costs» Disaster Recovery service included» Increased HR functionality - incorporated into a single database» Enhanced reporting across the whole organisation» SAS70 Type II compliance Talent2 HR & Payroll Services

13 Hosted/Software as a Service (Saas) Delivery Model Consider the advantages of our Software as a Service (SaaS) solution. Why Software as a Service?» Lower costs» No requirement to purchase hardware» No requirement to purchase operating system licences» No specialised skills required to maintain infrastructure» No additional IT overhead» Improved efficiency» Access to specialised skills that are difficult and costly to maintain yourself» Standardised approach» Consistent supply over time» Service that is accountable What does Software as a Service provide?» The ability to schedule upgrades to fit your own schedule» Agreed support hours» High level of availability» Full disaster recovery infrastructure Benefits for your business» Pay as you go» Known costs» No infrastructure costs» No technical upgrade costs» Disaster recovery service included» Increased HR functionality - incorporated into a single database» Enhanced reporting across the whole organisation» SAS70 Type II compliance» A fully scalable environment to deploy the Talent2 HRIS» The full infrastructure for Payroll and HR delivery Talent2 HR & Payroll Services

14 Commitment to clients We are one of Asia Pacific s major providers of HR and Payroll Services, but unlike other large HR BPO providers, Talent2 is proud of its Asia Pacific heritage and specialises in delivering services targeted to the requirements within our home region. We want to be an easy company to do business with and so our commitment to you is simple:» Our Client First culture will ensure your satisfaction with our service delivery and our products» We promise you excellent value for money and a strong return on your investment» We provide you with our commitment to quality and continuous improvement» You ll appreciate working with our high quality staff who all possess a deep skills base, ensure great communication with you and sound governance at every level of interaction» Benefits to your business are delivered through our state of the art technology; and most importantly We deliver what we commit to you on time, on budget. Benefit statement We know that you expect world class service irrespective of the size or location of your organisation. Talent2 will provide the necessary systems, processes and knowledge to deliver accurate, on time, safe and compliant HR and Payroll Services to you by delivering:» Proven implementation methodologies which minimise risk of cost and time overruns» Local consulting, HR and Payroll expertise familiar with your specific country legislative requirements» High quality, robust and safe IT systems and networks scaled to meet any growth requirements» Full data security within physically secure environments with full redundancy and disaster recovery» Security policies, documentation, protocols and processes compliant with international standards including SAS70 Type II» Vigorous governance and escalation procedures» Client satisfaction surveys and follow up action plans to resolve issues» In-country and regional account management» Reliable and realistic Service Levels agreed between both parties» Fast response and resolution times to identified issues We re committed to sharing improvements and best practices with you, identified through working with thousands of clients across the region. Where productivity savings or better ways of completing a function are found, we ll share the knowledge. Our people will make every interaction with you a positive one, whether it s helping you with a problem on the phone, providing advice via or a face to face conversation. We put people first. Talent2 HR & Payroll Services

15 Managed Payroll Services Roche Products Pty Limited Roche Products Pty Limited (Australia) is part of the international F. Hoffman-La Roche Group, which was founded in 1896 in Basel, Switzerland. Roche has been committed to improving the health and wellbeing of people in Australia for over 60 years. Roche specifically required its chosen service provider to ensure full legislative compliance and provide up-to-date information on relevant legislative changes. When Roche Products relocated its Asia Pacific office from Sydney, Australia to China, they also assessed their back office strategy, including payroll services; and subsequently issued a Request for Proposal for Payroll Outsourcing to the market. Roche specifically required its chosen service provider to ensure full legislative compliance and provide up-todate information on relevant legislative changes. They also needed to maintain the high level of service delivery to their organisation and wished to continually enhance self-service capability for managers and employees. These functions are standard to Talent2 s outsourced Payroll Services and Human Resource Information Systems (HRIS) and could be accommodated easily. The overall Talent2 proposal included management of the outsourcing of all payroll functions, from entry through to Payroll Processing and Disbursement Management. The solution was supported by a worldclass hosting service with high standards of technical and application support. By outsourcing their payroll processing to Talent2, Roche was able to achieve savings in time and money, effectively multiply the power of their people and continue to provide the same high level of service to the organisation.

16 Human Resources Information System Taylor s Education SDN BHD Since 1969, Taylor s Education Group, has evolved into one of Malaysia s most reputable private education institutions. Consisting of Taylor s University and Taylor s College, Taylor s students develop education with a strong global perspective, enabling true contribution to the development of Malaysia s economic growth and prosperity. Taylor s was the first Asian University to sign with Talent2, stating that Talent2 offered the most comprehensive and professional vendor presentation evaluated, which catered for what Taylor s wanted to see and not what Talent2 wanted to show. Taylor s went to market seeking a human resources solution that would integrate with their learning and talent management software, Cornerstone On Demand; and cater for the groups future expansion. Shortlisting only two solutions, Taylors selected Talent2. This decision was based on Talent2 s experience across the health, environment & safety and educational sectors in Australia and New Zealand; and the comparable functionality at a fraction of the cost. Taylor s was the first Asian University to sign with Talent2, stating that Talent2 offered the most comprehensive and professional vendor presentation evaluated, which catered for what Taylor s wanted to see and not what Talent2 wanted to show. The Talent2 HRIS provides Taylor s with more efficient reporting as well as web enabled services such as e-payslip, an e-expense claim function and richer functionality overall. The next phase of the implementation will cover several additional HRIS modules, such as Remuneration Planning, Key Performance Investigator, Discoverer Training and Web Self Service. The system compliments Taylor s expansion strategy into the markets of Vietnam, Singapore, Indonesia, South Korea and China.

17 Human Resources Information System CQUniversity, Australia CQUniversity Australia (CQU) is focused on making higher education and research more readily accessible to all people, especially those who live and work in Central Queensland. CQU was among the first Australian universities to provide distance education and are rated as one of the best in Australia for the overall education experience and graduate starting salaries. The Talent2 HRIS is recognised as an integral part of the CQU s core business systems and the single authoritative source of employee information. In March 1993, CQU implemented the Talent2 Human Resources Information System (HRIS); primarily using the Personnel Administration, Payroll Management, Leave Administration and Applicant Tracking modules; in support of another system. By 2004, the other system was out of date impeding operations for the university and no longer supported by a vendor. CQU approved a business case in 2006, to upgrade systems and to perform a health check and data cleanse on both the human resources data and the associated processes. By November 2006, the required infrastructure changes were made and the software application was upgraded to the most current available version. In addition to the standing Talent2 HRIS modules, CQU implemented Talent2 S Web Self Service module, known within CQU as the Employee Self Service Online module; and by 2008 tested a major Talent2 software upgrade, subsequently becoming the first university outside of pilot groups to adopt the new version. CQU subsequently rolled out all modules of Talent2 s HRIS with no required customisation and completed the Beta testing for the product on behalf of the other users. The Talent2 HRIS is recognised as an integral part of the CQU s core business systems and the single authoritative source of employee information. The web kiosk function provides increased visibility and data availability for organisational management efficiency. The changes made to CQU s core application have driven significant time and cost savings benefits in data entry and workflow approval processes:» Performance Management module: enables CQU managers to schedule and track meetings and has removed a significant manual, paper based system.» Online leave processing: has resulted in the removal of 12,000 manual leave forms over a 12 month period and an impressive 85% of all leave being booked and approved on the same day.» Payslips Online: The requirement for printing of payslips and payment summaries has been removed, resulting in a direct full-time equivalent saving of one day per fortnight and employees now receive their payroll details in a timely manner.» Online Update: CQU employees can now update online details relating to their bank account, status, address and emergency contacts. Throughout this process, CQU has received encouragement and support from Talent2 to ensure the relationship continues to grow and strengthen. CQU continues to use the HRIS to its full potential and take on extra functionalities as required.

18 Talent2 Hris assisting our disability community Disability Services Commission (WA) The Disability Services Commission (Disability WA) is the Western Australian State Government agency responsible for enhancing opportunities, community participation and quality of life for people with disabilities. Talent2 s product is robust and backed by a good service. We know by partnering with Talent2 we can achieve our outcomes. Sam Ciminata and Jacques Jean-Louis Disability Services Commission Supporting an in house human resources department and payroll system engaged valuable resources and Talent2 was approached for a solution that would allow Disability WA to concentrate on their core business of helping the disability community. A preferred supplier of human resources services to the Western Australian Government, Talent2 was approached based on its own merits and track record. Talent2 has a proven reputation for its handling of the Western Australian Government contracts, based on the provision of quick award builds, rostering and leave and payroll calculations. Disability WA consequently engaged Talent2 to provide a robust human resources and payroll solution, human resources and financial software, a staff rostering system and an electronic swipe card interface. Each implementation commenced with an Implementation Planning Study to confirm all governance, resources and project milestones. Full implementation took approximately six months and the project was completed on time and on budget. Talent2 continues to offer add-on solutions for improved functionality and increased automation. The real benefit for Disability WA is that the focus is once again on the people that matter. Talent2 s Human Resources Information System (HRIS) has allowed improved services to the residents of Perth living with, or caring for, people with disabilities.

19 Implementation of the Talent2 HRIS Brisbane Catholic Education Brisbane Catholic Education (BCE) is a learning community consisting of over 130 schools within the Archdiocese of Brisbane. BCE is committed to high quality teaching and learning for more than 64,000 young people enrolled in its schools and colleges from Prep to Year 12. The Web Self Service system has proven the most popular way for staff to interact with the application because of its ease of use and accessibility. Kerry Edwards-Williams Brisbane Catholic Education To support its 9,500 staff BCE sought a more efficient human resource and payroll system with the ability to allow operational management to remain under the control of BCE. Talent2 s Human Resource Information System (HRIS) was chosen by BCE due to its capability and value for money. The initial solution included Web Self Service, an online user interface for staff to access human resource and payroll information, as well as the first stages of a Management Reporting System and the Learning Management System. Talent2 worked collaboratively with BCE to implement the HRIS software and the project partnership focused on transferring operational skills to BCE; with onsite representation for full support throughout implementation. Additional modules have since been added including Occupational Health and Safety and online timesheets for employee completion. The application has helped to support and engage staff across the multiple site, BCE community and staff have embraced the online system to share valuable data to the business and principals. As required, the system is under the control of BCE and continues to be fully supported by the Talent2 Account Management team. BCE are able to make customer service requests via Talent2 s professional response centre. The relationship between BCE and Talent2 is a strong ongoing partnership with both parties interested in developing and improving the system for greater efficiencies and return on investment to BCE.

20 Managed Payroll Service arinex arinex is a leading specialist in conferences, events, incentives and destination management. The business consists of eight core business units and offers end-toend solutions, products and services for the successful management and delivery of meetings and events. The clearest assessment that can be made (about the Managed Payroll Processing Service) is that there have been no complaints about the payroll service since the outsource to Talent2. Employees have been able to easily access their information from the web-based self-service and access reports easily. Chris Frawley Manager, Human Resources, arinex, shares Historically, the arinex payroll department was a oneperson operation, making it difficult for leave periods and other absences. The company couldn t offer any career development for their payroll specialist, which meant attracting quality candidates, was near impossible. arinex approached Talent2 for payroll outsourcing with the key requirements being engagement of a specialist who could provide accuracy, professionalism, quick turnaround and a reliable service at a reduced cost. Talent2 knew its Managed Payroll Processing Service would suit arinex and provided system demonstrations and client references to showcase its capability. This system was proposed due to its web-based Employee Self-Service functionality and a Deduction Management System, both of which would automate arinex s processes. Intellectual property around payroll was held by the one person inside arinex, posing immense business risk and Talent2 therefore approached implementation by documenting policies and procedures to replicate payroll requirements. A payroll specialist was also provided to support the existing payroll system during changeover and reduce risk further. In outsourcing payroll processing to Talent2, arinex now saves approximately 40% of their annual processing costs through reduced personnel and retains full intellectual property on their payroll process. Talent2 has helped arinex to save time and money and multiplied the power of their people to focus on their company goals. Talent2 enjoys a great relationship with arinex.

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