IP Trading Solutions

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2 In many mature financial organisations, middle-and back-office functions already collaborate via high-quality, well-integrated voice and video traffic. Their trading floors, on the other hand, still operate as largely proprietary, closed environments, limiting the next-generation trader s ability to interact with clients and colleagues across a choice of open, collaborative channels.

3 Trading specialists increasingly demand a unified set of business tools, including instant messaging, texting, applications, mobile computing and video. Without these, their overall efficiency and productivity are affected, leading to lost trades and customer dissatisfaction. Frustrated traders often leave to join other firms. Regulatory compliance is also a matter of growing concern. Tighter controls imposed by industry regulators demand that organisations minimise risk and exposure through mobile voice recording, tighter volume and volatility limits, and increased tracking and monitoring of trader activities. Continuously upgrading proprietary systems to cater for new regulations is expensive and introduces more complexity and operational risk. Yet, poor control and visibility of the trade lifecycle exposes the business to regulatory penalties and significant losses from rogue or unauthorised trading. Highly engineered and proprietary trading architectures often operate outside of central IT governance and controls. They cause divergent standards and are expensive to operate and support globally. Duplication of costs and inefficient use of IT resources for systems management, monitoring and maintenance become everyday realities. This not only raises the total cost of ownership, but also restricts the organisation s ability to evolve the trading environment as the business needs continually change. Also, in expensive locations, the need to place backoffice facilities alongside front-room trading operations translates into high operational overheads.

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5 Convergence moves trading rooms forward Dimension Data s IP Trading Solutions will help you accelerate towards opening up and integrating your trading environment with the broader enterprise environment. The benefits of this convergence will impact positively in all areas including skills and resource management, regulations and compliance, and cost and operational control. A trading communications platform that seamlessly integrates with the organisation s application layer will streamline the workflow and drive trader productivity. And productivity equals profitability. The more transactions a trader is able to process every hour, the more revenue is generated, and the higher the profit. Traders are able to improve the overall customer experience and identify lucrative opportunities through real-time communications. They can also trade anytime and anywhere, as though they were at their office desk whether at home, a hotel room or a remote office. Further boosting productivity is immediate access to a network of global trading communities that connect liquidity venues around the world. As global financial markets become more complex, traders have rapid and always-available access to liquidity and execution data across all asset classes. An extensive extranet that links major cities across all continents, connecting financial markets and trading participants into one global community through a secure private network, is a priceless benefit to any trader with an eye on the world. A standardised communications platform is easier to monitor, refresh and upgrade. This enables the organisation to ensure compliance with regulations and live up to its corporate responsibility of preventing data leakage and insider trading all while ensuring its reputation remains intact. IP-based voice recording capability, for example, can be configured for compliance in multiple jurisdictions and throughout the organisation, even including middle-and back-office specialists involved in the trade cycle. Convergence also lowers cost and boosts global efficiencies of scale. Expensive in-house skills can be re-focused to areas that drive profit. In addition, the procurement of support and maintenance services from a single vendor across a broader set of unified communications technologies and for the entire organisation, not only the trading room allows the organisation to streamline and simplify service contracts and lower the total cost of ownership. Lastly, a simplified, well-supported environment runs a far lower risk of downtime, even when real-world events get in the way. This is thanks to multiple business continuity planning and disaster recovery approaches and options, which can be customised to best match your needs.

6 Dimension Data s IP Trading Solutions As a mature financial services provider looking to bring its trading room up to speed, you need a technology partner of equal maturity in terms of experience and expertise in unified communications and collaboration. Dimension Data can deliver an end-to-end IP trading solution based on procuring, implementing, integrating and supporting technologies in all of the following areas: Trader positions, including voice handsets, headsets and dealer boards LAN WAN (extranet connectivity to electronic communications networks) Integration into the trader s desktop environment Middle-and back-office voice communications Security Compliance recording and workflow Collaboration tools including video and instant messaging Cloud-based voice trading as a service With your next-generation IP voice trading floor in place, we continue to maintain and support your infrastructure 24x7, globally, through our Uptime services, ensuring maximum network availability for traders thanks to agreed service levels. In addition, all of our Managed Services are ITIL-aligned and delivered internationally through our ISO certified Global Service Centres. This ensures a global standard of service consistency, no matter where in the world your trading rooms may be. It also includes regular assessments and technology lifecycle management audits across the environment, at a local level, to encourage and support your regional operations in achieving standards compliance.

7 Why Dimension Data? In order to pass on the benefits of product influence, competitive pricing and knowledge to you, we ve forged long-term relationships with vendors such as IPC, Cisco, NICE, Avaya and Microsoft, and delivered projects and support services for these vendors globally. On a practical level, our converged communications experience is underscored by the more than 1.3 million voice end points we ve already deployed globally. The highest levels of certification among our engineers guarantees that you work with experts in each area. In addition to our expertise in converged communications, we offer specialist knowledge in all other areas of IT technology and services, including network integration, security solutions, data centres, Microsoft solutions and customer interactive solutions. Your need for flexibility in the way you procure IT services are best served by Dimension Data s ability to execute standardised services and fit-for-purpose service level agreements, no matter where in the world you are. This is possible thanks to our presence in over 50 countries worldwide, plus several more, thanks to our network of Preferred Partners. What s the next step? For more information about Dimension Data s IP Trading Solutions, please contact James Connelly at james.connelly@dimensiondata.com. Dimension Data can deliver an end-to-end IP trading solution based on procuring, implementing, integrating and supporting technologies... This ensures a global standard of service consistency, no matter where in the world your trading rooms may be. CS / DDMS-0979 / 04/12 Copyright Dimension Data 2012 For further information visit:

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