Full chain integration with your mobile field engineers

Transcription

1 PLANON mobile field services Full chain integration with your mobile field engineers

2 An innovative global leader with over 30 years of IWMS experience Consistently recognised by Gartner as a market leader Integrated by design and futureproof solutions that evolve with your organisation Globally standardised software that allows for local customisation Experience, knowledge and market standards combined in one single solution Whether you service one or many clients, on one or many sites, with one or many field service teams, as a professional service organisation, the pressure is on to continuously sharpen your competitive edge. It s your challenge to: Meet or exceed customer expectations Drive productivity and efficiency in service delivery Comply with health and safety regulations In today s business climate the speed and quality of end-to-end service processing is key, time is money, not just in task execution but also in administrative and financial processing. Planon s Mobile Field Services Solution helps you meet these challenges by rapidly and securely providing your field service team with solutions they can use on any mobile device. Planon s Mobile Field Services is seamlessly linked to Planon ProCenter, Planon s extensive back-office solution where work is planned, allocated, monitored and administratively handled. This solution is offered in combination with a secure cloud service that enables fast implementation and distribution, and maximises your scalability in use. 2 PLANON mobile field services planonsoftware.com

3 AN INTEGRATED SOLUTION Planon Mobile Field Services is a unique solution that successfully closes the loop between customer service demand, administrative back office systems, and field execution staff. Planon offers a unique and fully integrated IWMS solution for all stakeholders. Key benefits from this integrated solution include: Customers and employees can report service or maintenance requests through Planon Self-Service or Planon Apps and easily track the current status via the web. Service engineers receive work orders on their mobile devices with all of the critical information required to complete the job. Maintenance managers have realtime web access to Key Performance Indicators and dashboards that present service level performance, workloads, and potential escalations. IMPROVED PLANNING AND CONTROL The Planon Maintenance Management Solution is the central back office application used by your service team for planning and control. All activities generated from customer requests, contractual commitments, Health and safety regulations, planned and reactive maintenance, special projects, and ad hoc service requests are collected and coordinated in this solution. Here priorities, budgets, financial authorisations, timelines, workloads, and Service Level Agreements are managed and monitored. Jobs can be dispatched to field engineers in several ways: Fully automated dispatch to a specific field engineer based on preconfigured workflows and configuration. Manual dispatch to a specific field engineer based on the type of activity, the current workload, availability or location. Dispatch to a group of field engineers. Once the job is picked up by an engineer within this group, the job is automatically removed from the list of available jobs. SUPPORTING SPECIFIC NEEDS AND EASE OF USE Field service engineers require specific and easy to use functionality. Planon Mobile Field Services supports practical use cases that help field engineers in executing their daily work efficiently and effectively. All actions are easy to perform through an intuitive user interface that runs on the engineer s mobile device or smart phone. Key features include: Engineers can select their next job, read specific work instructions, query asset specific information, capture time and materials used, complete a job and add a customer sign-off. Check jobs assigned Check job details planonsoftware.com PLANON mobile field services 3

4 Health and safety checks and dynamic risk assessments to ensure full compliance with local legislation and to reduce any risks involved. The ability to enter energy, water or any other type of meter reading, raise a new activity in the field or register a high priority incident that needs immediate action. Use questionnaires to gather information to finish jobs faster and easier. EASY DEPLOYMENT VIA THE CLOUD Planon Mobile Field Services is a cloud based solution with fast deployment. No specific installation on your mobile devices is needed which minimises the Total Cost of Ownership (TCO) immediately. The cloud service also allows you to easily and immediately increase your mobile capacity during peak times. The benefits of Planon s cloud service include: A fully serviced solution that requires no specific hardware investment or installation efforts within your IT infrastructure. A fast implementation and immediate deployment to any mobile field service engineer. Maximised continuity, security and flexibility with minimum effort if a mobile device is lost or needs to be replaced. FIELD SERVICES ON ANY MOBILE DEVICE Many organisations and field service engineers are already equipped with mobile devices, either smartphones or specific rugged field service devices. Planon Mobile Field Services supports any device that is equipped with Windows, ios or the Android operating system and connects to the internet. This enables you to re-use your existing mobile devices and offers full flexibility in your future device strategy. The key technical features include: Planon Mobile Field Services operates in both online and offline mode. After reconnecting, the solution synchronises with the cloud service and Planon ProCenter, automatically. Depending on your device capabilities, the solution supports location awareness, camera function and features such as Google maps. Safe and secure communication between devices, the cloud and Planon ProCenter by message encryption. Check job information Check health and safety legislation planonsoftware.com PLANON mobile field services 4

5 YOUR BENEFITS FROM PLANON MOBILE FIELD SERVICES By connecting your mobile workers with Planon Mobile Field Services you will: Improve productivity with more completed work per operative through more efficient job dispatch and time management. Reduce costs monitor execution and avoid expensive failures or escalations. Raise customer service respond quicker and achieve more first-call resolutions. Improve processes with faster and more accurate administration and invoicing. Comply with health and safety regulations. WHAT MAKES PLANON MOBILE FIELD SERVICES UNIQUE? Planon Mobile Field Services is a unique solution that connects all stakeholders involved in the planning, execution and monitoring of any type of field service activity. Key differentiators of this solution include: Rich functionality that is easy to use and aimed at work execution in the field. Cloud service that enables easy distribution of the solution to any field worker. Support of any mobile device that connects to the internet to enable you to re-use your existing mobile devices. Check job actions Use date and time stamp with the start of a travel or job 5 PLANON mobile field services planonsoftware.com

6 Planon s Integrated Workplace Management Solution Planon Universe delivers standardised, integrated business processes that have been designed to meet the requirements of different users such as application managers, end users, executives, and field engineers. The ready-to-use Planon solutions encapsulate over 30 years of experience combined with leading market standards, which together enable Planon to deliver, manage and maintain proven solutions that are characterised by: A home grown integrated by design solution based on a single source of the truth Future-proof solutions that evolve with your organisation Globally standardised software that allows for local customisation Fast, ready to use processes to deliver valuable management information Experience, knowledge and market standards combined in one integrated solution planonsoftware.com With over 30 years of facilities management experience, Planon is the leading global provider of software that supports organisations who aim to optimise workplaces, services and assets. Planon delivers innovative software, proven best practices and professional services that increase workplace productivity and cost efficiency. Planon s software is in-house developed and all components are fully integrated to deliver reliable management information. Gartner the leading independent technology research organisation has consistently rated Planon as a global leader in their Magic Quadrant for Integrated Workplace Management Systems (IWMS). Planon has implemented its comprehensive solutions for over 2,000 clients, supported by offices around the world. To learn more about Planon s IWMS software visit planonsoftware.com or follow us international Tel.: [email protected] CANADA Tel.: [email protected] hong kong Tel.: [email protected] the netherlands Tel.: [email protected] austria Tel.: [email protected] france Tel.: [email protected] INDIA Tel.: [email protected] united kingdom Tel.: [email protected] BELGIum Tel.: [email protected] germany Tel.: [email protected] SINGAPORE Tel.: [email protected] united states Tel.: [email protected]