Enterprise Workforce Management Solutions

Transcription

1 Enterprise Workforce Management Solutions

2 The EmpCenter Suite Automate All Labour Policies, for All Workers Large employers have complex labour policies and compliance concerns, all of which can differ at each location. This complexity can make it difficult to improve workforce practices worldwide unless you are using EmpCenter. Uniquely configurable, EmpCenter automates the most complex time, attendance, rostering, and leave policies across your organisation providing greater consistency, enhancing compliance, and giving you a complete view of labour activities. Since the company s inception, WFS: A WorkForce Software Company (WFS Australia) has helped employers accommodate complex and dynamic workforce management needs through a specialized platform designed to grant large employers unparalleled visibility and insight into labour costs, productivity, and results.. That platform is EmpCenter a cloud-based application suite which enables organisations to capture and collect employee time and activity data, as well as completely automate award interpretations. Uniquely, EmpCenter handles all of your awards and attendance rules through configuration, allowing your organisation to leverage ongoing updates, add users, and automate other workforce processes with minimal cost and effort. A comprehensive suite, EmpCenter helps your managers with a range of time-sensitive tasks from rostering and leave management to employee fatigue risk mitigation. Furthermore, our robust analysis and reporting tools give managers and executives greater insight into employee costs and activities, from a historic and real-time perspective. When you can report on labour performance across the entire enterprise from one system, you finally have the tools you need to measurably improve business outcomes. That vision has propelled EmpCenter s design and development from day one, and continues to inspire our product innovation today. Our Team In any successful implementation, the technology is only part of the equation. To achieve the business results you seek to truly transform your organisation there s a cultural component that needs to be considered. When you select EmpCenter as the hub of your enterprise workforce management strategy, you can be fully confident in the team standing with you each step of the way. WFS Australia is exclusively focused on workforce management, which assures you of a world-class team of professionals with deep domain expertise in system setup, configuration, and ongoing use. Blending an innovative edge with substantial process management experience, our client services team brings an unmatched degree of expertise and guidance to your project. The WFS Australia Advantage At WFS Australia, we understand there are several approaches your organisation can take when selecting a workforce management solution provider. Although each solution should ultimately be judged on its ability to meet the business needs which are unique and specific to your organisation, our experience reveals several key reasons why clients select us as partners: Designed for 100% coverage In order to fully utilise your workforce management solution and experience the greatest return on your investment you need your entire workforce to be covered accurately, completely, and in an automated fashion. There are several commodity-based workforce managem ent solutions that only cover the majority of the workforce needs, forcing you to yield to their perceptions of the market and best practices. If you do need complete coverage, they can help but there s a cost. With this approach you will typically become a one-off customised solution which makes upgrades and ongoing support a challenge. ERP providers also offer HR modules aimed at delivering the coverage you need, but it typically requires heavy customisation as well, introducing similar challenges.

3 In contrast, EmpCenter delivers 100% coverage and automation for the most complex and challenging award interpretations without custom code. This approach ensures that you and your organisation remain in the driver s seat and can continue to grow and expand your workforce management solution to meet the changing needs of your business. Strategic approach to workforce management In today s competititive environment, alll departments and functions are expected to contribute to the bottom-line and address strategic issues facing the business. Fine-tuning employee time, rostering, and leave practices can deliver outsized returns in higher productivity, more accurate client billing, and myriad other benefits yet achieving those goals requires a solution designed for enterprise use. At WFS Australia, we fully appreciate the strategic value of workforce management, and dedicate 100% of our research and development to building ever-better tools for managers, employees, and executives. For example, our leave management capabilities allow you to track short-term absences and extended leaves in a single enterprise-system, while automating compliance with applicable laws and company policies. In addition, EmpCenter offers unique functionality to maintain and enforce work hour limitations as part of a fatigue risk mitigation scheme. This proactive approach helps preserve the safety, quality and health of your organisation. Powerful reporting and analysis tools enable you to draw correlations between changes in workforce management practices with employee and customer results, yielding new insights that produce measurable results. Compliance with confidence The complexity involved with adhering to leave regulations, awards, and other labour laws can be staggering. Employers need to ensure they are following such regulations precisely or risk exposure ranging from employee dissatisfaction to penalties and fines or, depending upon your industry, even shutdown of your business. To ensure all rules are followed and more importantly, to ensure your organisation is generating and maintaining the appropriate audit trail to provide evidence of compliance your workforce management solution should cover every member of your workforce, and provide functionality to protect you from changes in regulations as they occur. WFS Australia is unique in its ability to deliver this level of coverage and protection. Our Solutions Time & Attendance Rostering Absence & Leave Labour Analytics Fatigue Management

4 The EmpCenter Suite 100% Automation Streamline Your Policies & Processes EmpCenter automates your most complex labour policies, simplifies compliance with labour regulations and enables HR and payroll professionals to play a more strategic, more measurable, and more results-driven role in the organisation. By standardising labour management activities across the enterprise, EmpCenter allows organisations to make smarter, more effective use of their workforce. A Complete Platform in the Cloud EmpCenter s cloud-based delivery gives your business the very best in system performance, configurability, and security all with minimal demands on your organisation s IT staff. Through the cloud, innovation is perpetual. New EmpCenter releases are launched multiple times per year, and include hundreds of user experience and system performance enhancements. With our standard upgrade process, your organisation gets immediate access to the latest and greatest version, every time. Independently certified as meeting the SSAE 16 Type II, ISAE 3402 Type II, and SOC 2 Type II standards, as well as U.S.-EU Safe Harbor self-certified, EmpCenter s cloud environment meets the most stringent security and data privacy requirements. Continuous monitoring and multiple layers of physical and network security provide further assurance of the security and availability of your cloud solution. supervisor so corrective action can be taken before it becomes a problem. In addition to reducing the time, effort, and expense typically associated with delivering accurate information to payroll, EmpCenter s time and attendance capabilities also yield greater insight into the day-to-day activities of your entire employee base. From basic tasks such as the ability to view current and projected vacation balances to more advanced functionality such as detailed analysis and reporting capabilities EmpCenter empowers your organisation to make better business decisions based upon detailed labour information. Timekeeping Data centres distributed across three continents including one in Sydney allow us to host and manage your solution in a manner that best fits your current needs, and to easily adjust as your organisation grows. EmpCenter Solutions Time & Attendance Regardless of the complexity of your organisation s labour processes, EmpCenter automates time and attendance policies for 100% of your workforce. Pay rates, overtime, shift loadings, meal deductions, and other labour events are accurately captured and calculated within the system. Should an exception to any rule occur, EmpCenter will notify the Two powerful extensions help employers gain a more granular view of time and labour data. Activity Based Costing provides a fast and effective means for employees to charge and track time to specific cost centres, departments, projects, work orders, and other areas. Support for an unlimited number of fields means that your business can capture work hour data to any degree of specificity required, and EmpCenter calculates and applies all business rules and pay rates in every case.

5 Multiple Assignments provides complete support for employees who work more than one concurrent job assignment, often with distinct pay and accrual rates, and rolling up to different managers and departments. EmpCenter manages each separate timesheet and automates crosstimesheet calculations to help you confidently comply with wage and hour regulations. Further, an enterprise approach fully supports local variation. EmpCenter supports any number of time off accrual policies and approval rules across your organisation, while also providing complete coverage for local and national regulations. Leave Management Rostering EmpCenter streamlines complex rostering, helping organisations decrease overtime payments by optimising employee rosters, and automatically applies business rules that minimise costs while meeting employee and employer needs. For example, many organisations are concerned with the graying of the workforce and recognise the need to facilitate knowledge transfer from mature employees to the younger generation. Based on rostering parameters, EmpCenter ensures employees are paired appropriately to make certain knowledge transfer is taking place. Other sophisticated options, such as shift swapping, overtime equalisation, and automatic enforcement of hours-ofservice regulations provide robust flexibility suitable for any industry s requirements. Rostering Analytics Simple and intuitive, EmpCenter s analytics capabilities empower users to quickly and easily build custom views of labour-related data and share that information with executives, supervisors, and co-workers across the business. These rich views close the loop between labour activities and financial performance. Patterns become instantly recognisable, best practices emerge and for the first time managers have the concrete, data-driven information they need to make informed decisions regarding work rosters, your labour mix, and can even identify which workers are most effective at specific tasks. As a result, your business can operate more smoothly and more efficiently than ever before. Ad Hoc Reporting Absence & Leave EmpCenter also allows large employers to automate the tracking of absences and regulated leaves. For employees, EmpCenter provides a highly graphical and guided time off request experience. Immediate access to current and projected time off bank balances help them plan with greater convenience and confidence than ever before. Employers gain the benefit of better reporting on absences and extended leaves, dramatically reduce the manual administration relating to leave requests and regulatory compliance, and enable more consistent practices across locations.

6 Fatigue Management EmpCenter s unique fatigue management capabilities help organisations reduce risks associated with employees who are too tired to safely perform their roles. Whether the employee is an airline pilot, truck driver, line worker, or train or fleet operator, EmpCenter ensures workers are only on the clock if your organisation s risk mitigation policies or regulatory requirements deem it safe. Organisations establish fatigue management policies to help reduce accidents, minimise liability, and ensure strong bottomline results. These rules can be complex and intertwined, but EmpCenter automates the process and enforces every rule, every time. Mobile Workforce Management In the bring your own device (BYOD) era, organisations can no longer plan mobile access around a single smartphone or operating system. EmpCenter s mobile experience was uniquely designed to enable enterprise coverage in this evolving BYOD landscape, by taking a standards-based approach that ensures connectivity from virtually any smartphone, tablet, or other mobile device. Delivering realtime rules enforcement and the intelligence you expect from a mobile extension of the EmpCenter platform, yet with a design and navigation optimised for smartphone and tablet use, EmpCenter puts workforce management in the palm of your hand. Mobile Self-Service Diverse Data Capture However you need to capture time and activity data, WFS Australia has you covered. An extensive collection of time entry methods and data collection devices makes it easy to find an option well-suited to each audience. Additionally, terminals can be delivered with a full complement of biometric, magnetic stripe, bar code, and proximity readers, to support any security and authentication goals as part of a new approach to workforce management. Time entry and self-service options help your organisation achieve 100% coverage without compromising on employee ease of use. Additionally, WFS Australia has an open approach to labour data collection. If you have existing devices that work well, our team is committed to exploring how those units could interface with the EmpCenter suite. We believe the true value of workforce management is a single, consistent, and complete set of labour data, and EmpCenter is uniquely capable of serving as that enterprise hub. You determine how the data is collected. Client Services When you select EmpCenter, our knowledgeable team is there beside you. Tailored services and support throughout the life of the partnership help ensure a smooth and successful launch. Clients benefit from adopting industry best practices; accelerating return on investment; and realising a lower cost of ownership.

7 Implementation Methodology Industry templates, discovery surveys, and documented best practices ensure a successful implementation. Vital components of the discovery survey include: Interfaces with HR, payroll, work management, and ERP systems Time collection methods Process workflows Attendance rules and discipline/point tracking Rostering requirements Award interpretations Benefit/time-off accruals Government regulation compliance Prior to configuring EmpCenter, our consultants work with you to ensure every aspect of the discovery process is thoroughly understood and defined. We recognise that EmpCenter will directly touch every employee in your organisation and play a central role in ensuring that sensitive items like their work hours, time off, leave requests, and awards are handled precisely, consistently, and on time. Our implementation team follows a rigorously developed methodology to ensure a First Time Right implementation. Responsive Support Our success as a business depends on our clients success with our solutions. We maintain close relationships with our clients throughout the life of the partnership, and provide expert assistance via a highly trained Client Support team. A menu of support packages allows each organisation to choose the best level of expert assistance to meet their stated business goals. WFS: A WorkForce Software Company WFS: A WorkForce Software Company (WFS Australia) is a leading provider of cloud-based workforce management solutions for Australian and New Zealand employers. The company s EmpCenter and EmpLive suites enable organisations to automate time and attendance, streamline absence and leave management, optimise staff rostering, gain real-time visibility into labour costs and productivity, and mitigate the risks of employee fatigue. EmpCenteris an enterprise-grade software suite that provides total workforce coverage and simplifies labour compliance for large and multinational employers. EmpLive (previously sold as RosterLive) offers powerful functionality that can be rapidly deployed in small to midsized organisations. Based in Sydney, WFS Australia pairs local expertise with the strength and stability of a global provider. More than 250 Australian and New Zealand companies rely on WFS Australia solutions today. For more information, visit or call

8 Rostering Time & Attendance Award Interpretation Leave Management Employee Self Service Cloud-based workforce management wfsaustralia.com info@wfsaustralia.com BR-005-WFS-AU