Technical Reference Guide

Transcription

1 MITEL SIP CoE Technical Reference Guide Mitel Compatibility and Third Party Certification Reference Guide for Mitel Products SEPTEMBER 2015 SIP COE

2 NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes. No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation. TRADEMARKS Mitel, MiTAI, ACD TELEMARKETER, SUPERCONSOLE 1000, Speak@Ease, Mitel Express Messenger, TALK TO, ANSWER PLUS and NuPoint Messenger IP are trademarks of Mitel Networks Corporation. Windows and Microsoft are trademarks of Microsoft Corporation. Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated. Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged. Mitel Compatibility/ Certification Reference Document September 4, _93, Trademark of Mitel Networks Corporation Copyright 2015, Mitel Networks Corporation All rights reserved ii

3 OVERVIEW... 1 INTEROP CERTIFICATION VERSION CONSIDERATIONS... 2 DOCUMENT LEGEND... 2 MIVOICE BUSINESS CERTIFICATIONS... 3 MIVOICE BUSINESS SIP COMPATIBILITY... 3 SIP Trunking Service Providers... 3 MiVoice Business SIP Devices SIP Gateways SIP Firewall / Enterprise Session Border Controller SIP Applications and Servers Enterprise SIP Servers for MiVoice Business MIVOICE BUSINESS API COMPATIBILITY MIVOICE OFFICE CERTIFICATIONS MIVOICE OFFICE SIP COMPATIBILITY SIP Trunking Service Providers SIP Devices SIP Gateways SIP Firewall / Enterprise Session Border Controller SIP Applications and Servers Enterprise SIP Servers MIVOICE OFFICE OAI COMPATIBILITY CERTIFICATIONS SIP COMPATIBILITY SIP Trunking Service Providers VIDEO CERTIFICATIONS MITEL 53XX 3RD PARTY SIP CERTIFICATIONS APPENDIX A MITEL INTEROP CERTIFICATION LEVELS MITEL SOLUTIONS ALLIANCE MEMBERSHIP () LEVELS... 67

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5 Overview The purpose of this document is to provide the All Purpose View of Mitel Integration/Interoperability Certifications for third-party partner products, services and solutions. This includes integration test results and certification information for: Service providers, endpoints, gateways, firewalls, applications, SIP Servers, and application servers. 3PP solutions that use proprietary Mitel API s and protocols (e.g., MiTAI, OAI, SRC) Other Mitel-integrated or interoperable solutions. Video device integration solutions If a desired Mitel Integration/Interoperability Certification is not listed herein, please contact your Mitel Account Executive for information regarding the Mitel process for requesting that a new interop activity be initiated. Please reference Interop Process Overview, document number for additional information regarding the Mitel interop certification process. Disclaimer: Although Mitel has attempted to configure interop testing and certification activities as closely as possible to a customer premise environment, implementation details onsite may still differ from tested/certified configurations. YOU MUST EXERCISE YOUR OWN DUE DILIGENCE in reviewing, planning, implementing, and testing a customer configuration, including assessing the implications of any differences between the customer configuration and those certified by Mitel. 1

6 Interop Certification Version Considerations Any assertion of compatibility regardless of the type, applies only to the specific product/service versions actually tested. There is no implied future or backward compatibility associated with the Interop. This means that as versions of software and firmware from either party change and differs from those tested, there is an ever-increasing risk that the Interop will fail to remain successful. Document Legend The following shows the different icons used to help describe and clarify an Interop Pass/Executed/Total Indicates that all test cases executed in this section passed successfully. No known issues Indicates that some test cases failed and you should refer to the Configuration Guide to see if any of the limitations will affect your deployment Indicates this section of the testing failed and you should refer to the Configuration Guide for a list of limitations Shows the number of test cases that passed compared to the number of test cases executed compared to the total number of test cases available in the test plan. The difference between the number of Pass/Executed could be the result of failed or blocked test cases. The difference between the number of Executed/Total could be from functionality that is not supported, not available or not required. In addition the difference could be the result of availability of equipment or applications during testing. MAT: Mitel Approved Test certification. See definition in Appendix A MCT: Mitel Compatible Test certification. See definition in Appendix A SAT: Self-Assessment Tested. See definition in Appendix A Field Assessed. See definition in Appendix A Mitel Solutions Alliance Gold Preferred. See definition in Appendix A Mitel Solutions Alliance Preferred. See definition in Appendix A Mitel Solutions Alliance Developer. See definition in Appendix A Interop is classified as current and update to date. Interop is classified as stale as it s been more than 18 months since last MCT/MAT certification, more than 12 months since last evidence of SAT update, or more than N-1 releases since last evidence of SAT update. Interop is classified as obsolete as it s been more than 36 months since last MCT/MAT certification, more than 24 months since last evidence of SAT update, more than N-2 releases since last MCT/MAT certification, or evidence of interop-related field support issues. 2

7 MiVoice Business Certifications These sections list all the Interops that have been done on MiVoice Business. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification. MiVoice Business SIP Compatibility The following list the SIP Interops that have been completed on MiVoice Business. SIP Trunking Service Providers Following is a list of SIP Trunking Service Providers in Alphabetical order. Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l 360 Networks 9 UR /80/ X /94/ Accessline /116/ _5 Acropolis

8 Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l ACS /127/ Allstream w/ MBG _14 Allstream w/ MBG via MPLS Allstream wo/ MBG _2 Allstream wo/ MBG via MPLS Altitude/ Completel _3 Altitude / Completel vmcd /121/ AAPT AT&T Flexreach _6 4

9 Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l AT&T Flexreach (MBG) _2 AT&T IP Toll Free AT&T SIP Trunking Interop Test Plan executed. No Mitel applications were tested with this service _2 Atos Worldline babytel _3 BandTel /108/ Bandwidth.com 4.2 sp /116/ _4 Belgacom 5.0 PR Bell Canada _6 Bistech 5

10 Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Britannic Tech 4.1 UR /117/ Broadband Dynamics SP _3 Broadview /76/ Broadvox /124/ Brokerteam (Netherlands) BT 4.0 UR1 Basic interop test plan executed in Mitel UK Lab. No applications were tested BT GS SP3 Executed BT GS Interop test plan successfully _2 BT Italia 8.0 UR /71/ Cable Bahamas

11 Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Cable & Wireless /105/ Cbeyond Century Link (Quest) /96/ CCI Network Cincinnati Bell COLT /100/ _2 COLT (Germany) _2 Comwave Cox

12 Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Daisy Communications SP Destiny Earthlink _2 Edge Telecom 9.0 UR /81/ Engin /126/ Esprit Telecom 9.0 UR /80/ Etisalat Eutelia /65/ Exponential-E

13 Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Frontier /95/ _2 Fuse /125/ Gamma IP Auth SP /113/ _3 Gamma Acct Auth /76/ Global Crossing 4.0 UR /122/ _2 GHV Gotanet SP Harris Cap Rock HIP 4.2 UR /117/ _3 9

14 Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l HIPCOM _3 Hub Telecom icore /107/ II-NET Australia /81/ Infopact SP Ironton Global Integra 4.1 UR /122/ IntelePeer Internode 4.1 UR /119/

15 Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Iristel 9 UR /79/ Jaguar KPN /115/ Lightpath /112/ Lumison 4.1 UR /125/ MetTel 7.0 PR Midcontinent /118/ Mitel NetSolutions 11

16 Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l MTN Satelite Communications SP _2 Nations Broadband 9 UR /83/ nexvortex _2 NGT 4.2 UR /118/ Nuvox /106/ OMNI Access OneXS OneConnect Globalive OpenIP

17 Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Orange Paetec - Genband /71/ Paetec - Broadsoft /119/ Paetec - Lucent 8.0 UR Parlance Polycom - DMA Polycom - RMX Private Mobility QSC /74/

18 Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l QSC IPfonie Extented Connect SP Radio Access Redworks RGTS Rogers _2 Saddleback SFR Shaw Skype for Business /110/

19 Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Spark Speakup (Netherlands) Sprint (Tango) /84/ _2 SYNETY Group T-Mobile (Netherlands) TalkTalk Business (Opal) TDS Telecom 7.0 PR1 7.0 PR2 SP _ Telappliant /115/ Tele

20 Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Telecom Argentina /105/ Telepacific /129/ Telnet Worldwide /106/ _2 Telenet Telstra 4.0 TESA 9.0 ThinkTel /102/ _2 Threshold 4.1 UR /106/ Threshold without firewall 4.1 UR /80/

21 Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Time Warner (TW Telecom) _2 Time Warner Cable Tipicall Toledo Telecom TSTT _2 TW Telecom UPC 9.0 UR /80/ _2 Updata Infrastructure SP _3 VC

22 Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l VeePee 1 PRG _2 Verizon 4.2 Blanket Verizon Certification Testing _3 Viatel 8.0 UR /72/ Virgin Media SP2 1 PRG _2 Vitacost /126/ Vocal Networks 4.1 UR /125/ Vodafone (Germany) _2 Vodafone (Netherlands) Voiceflex /123/ _2 18

23 Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Voicepulse VoiceHost Vono 9.0 Vosky 9.0 UR Voxalis (UK) 8.0 UR1 40/40/ Voxox _2 WCI 4.0 UR /114/ WCS _2 Windstream _3 19

24 Provider MCD ACD NuPoint Mobile Extension TW Video T.38 Pass/Executed/Tota l Windstream- Nuvox /119/ _2 XO Communications _3 Zeelandnet Zen Internet SP Ziggo SP

25 MiVoice Business SIP Devices Following is a list of Certified SIP Endpoints in Alphabetical order. SIP Devices Model MCD Basic Call Hold XFR Conf MWI Video TW Resili ency Pass/Exec/ Total Aastra 480i 8.0 UR Aastra 6730i SP Aastra 68xx SP _3 Aastra SIP DECT AEI SGR-2806 MCD Alcatel/ Lucent 7342 ISAM 8.0 UR Algo

26 SIP Devices Model MCD Basic Call Hold XFR Conf MWI Video TW Resili ency Pass/Exec/ Total Algo Android 3CXPhone Android TelnaSIP Apple iphone isip Ascom i _2 Ascom I62 SP _3 Ascom IP-DECT SP Ascom Myco R Avaya 46XX

27 SIP Devices Model MCD Basic Call Hold XFR Conf MWI Video TW Resili ency Pass/Exec/ Total Avaya 9620C Azacast GE-202A 4 UR Bittel BT CapX Nokia Cisco Cisco Cisco UR Cisco SPA509G Crestron VOIP Panel

28 SIP Devices Model MCD Basic Call Hold XFR Conf MWI Video TW Resili ency Pass/Exec/ Total Comdasys AG FMC Solutions 4.2 Commend Intercom WS800P CounterPath Bria 8.0 UR CounterPath Bria 6 SP CounterPath Bria (Mac) CounterPath Bria iphone 4.2 SP CounterPath Eyebeam 9.0 UR Cyberdata VOIP Intercom 4.2 SP2 PR Cyberdata VOIP Speaker 9.0 UR

29 SIP Devices Model MCD Basic Call Hold XFR Conf MWI Video TW Resili ency Pass/Exec/ Total Emcom IP FernTel Watertight Fijowave Business DECT Gai-tronics Rugged VOIP Gtek MIP-200 WiFi Grandstream BT UR Grandstream GXP UR Inn-Phone D Linksys SPA

30 SIP Devices Model MCD Basic Call Hold XFR Conf MWI Video TW Resili ency Pass/Exec/ Total NEC Phillips IP DECT _6 NEC Phillips IP DECT (INT) Nokia E UR Nortel Nortel Patton M-ATA-1A Polycom Kirk Polycom HDX Polycom VVX _9 26

31 SIP Devices Model MCD Basic Call Hold XFR Conf MWI Video TW Resili ency Pass/Exec/ Total Polycom VVX _7 Polycom SoundPoint IP UR Polycom SoundPoint IP 320/ Polycom SoundPoint IP Polycom SoundPoint IP Polycom SoundPoint IP Polycom SoundPoint IP Polycom SoundPoint IP Polycom SoundPoint IP

32 SIP Devices Model MCD Basic Call Hold XFR Conf MWI Video TW Resili ency Pass/Exec/ Total Polycom SoundPoint IP Polycom Sound Station IP UR Polycom Polycom Polycom Sound Station IP 5000 Sound Station IP 6000 Sound Station IP _ _ _4 Polycom Spectralink UR _2 Polycom Spectralink 8020/ UR _7 Polycom Spectralink UR Radio Access SIP 4.2 SP

33 SIP Devices Model MCD Basic Call Hold XFR Conf MWI Video TW Resili ency Pass/Exec/ Total RTX RTX DECT 9.0 UR Siemens C UR Speakerbus iturret Snom Talkaphone VOIP Teledex iphone Series 7.1 Teledex ND2210S _5 Teledex NDC9210S Teledex LD4210S

34 SIP Devices Model MCD Basic Call Hold XFR Conf MWI Video TW Resili ency Pass/Exec/ Total Teledex (Cetis) 3300 IP 9.0 UR _7 Teledex (Cetis) 9600 IP 9.0 UR _3 Teledex (Cetis) 3300, 3302, 9600, _2 Teo TSG Thomson ST UT Starcom F1000G 8.0 UR VTech S UR _2 Windows Mobile

35 SIP Gateways Following is a list of Certified SIP Gateways in Alphabetical order. Gateway Model MCD Basic Call Hold xfer Conf MWI T.38 Video TW Audiocodes Mediant 1000 (lineside) _3 Audiocodes Mediant 1000 (trunk side) _3 Audiocodes Mediant 1000 (SBC) Audiocodes MP118 (lineside) _4 Audiocodes MP118 (trunkside) _4 Allied Telesis AT-RG-163SH 9.0 UR Citel Portico TVA 8.0 UR

36 Gateway Model MCD Basic Call Hold xfer Conf MWI T.38 Video TW Cisco ATA UR Linksys SPA8000 (lineside) 9.0 UR Linksys SPA8000 (trunkside) 9.0 UR Linksys SPA _2 Mediatrix 1100 Series (trunkside) Mediatrix 3000 Series Mediatrix 4100 Series (lineside) 8.0 UR Mediatrix 4100 Series (trunkside) Mitel TA7102i (Mediatrix 4102)

37 Gateway Model MCD Basic Call Hold xfer Conf MWI T.38 Video TW Mitel TA7104i (Mediatrix C710) Multitech MVP210 (lineside) Multitech MVP210 (trunkside) 9.0 UR VOPTech VG1042 (trunkside)

38 SIP Firewall / Enterprise Session Border Controller Following is a list of SIP Firewalls in Alphabetical order. Vendor Product Version MCD Known Issues Adtran Total Access 908e 9.0 Long ring timers fixed in Adtran version A Edgewater Edgemark UR3 N/A Edgewater Edgemark 46XX SBC Fortinet FortiWifi-60B 8.0 UR InGate SBE 8.0 UR InGate Firewall UR InGate SIParator 8.0 UR

39 Vendor Product Version MCD Known Issues InnoMedia ESBC 4 Limitation with T.38 faxing, ACD interflow ringback Mitel Multi-Protocol Border Gateway (MBG) 9.0 UR1 Limitation with T.38 faxing and video pass through SIP Applications and Servers Following is a list of Certified SIP applications in Alphabetical order. Vendor Product Versi on MCD Known Issues Pass/Execut ed/total Amtelco /67/ _2 Ascendent UR3 53/53/

40 Vendor Product Versi on MCD Known Issues Pass/Execut ed/total AVST CallXpress (SIP) _2 Benbria BlazeCast Paging BlazeCast Paging Server Known issues with Inband DTMF _2 Biamp Tesira Druid Raemis ESNA Telephony Office-Linx Known Call Forwarding and faxing _3 FCS Phoenix Hospitality Voic 2.0 SP2 Transfers Geomant MWI 9.0 UR GFI GFI FaxMaker Trunkside integration with T.38 only _2 36

41 Vendor Product Versi on MCD Known Issues Pass/Execut ed/total IBM / Lotus Sametime Unified Telephony Server 9.0 UR Interactive Intelligence CIC Server IPC Information Systems Alliance MX 9.0 UR Isca Interact Platform UR Lyrix SEAA S P _2 Merbridge Music on Hold (MMOH) Microsoft Exchange 2007 UM 4 Message playback via Play to phone only on subset of Mitel devices, TLS and T.38 Fax not supported, G723 codec not supported

42 Vendor Product Versi on MCD Known Issues Pass/Execut ed/total Microsoft Exchange 2010 UM Known issues around transfer Microsoft Exchange 2010 UM Known issues around transfer and MWI Microsoft Exhange 2013 UM Microsoft Lync SP _2 Microsoft Lync with LBG LBG Microsoft Lync _2 Netvitesse MCLink V Beta 9.0 UR Noetica Synthesys CIM OpenText First Class 9.0 UR2 Forwarded from DND set

43 Vendor Product Versi on MCD Known Issues Pass/Execut ed/total OpenText RightFax Fallback from T.38 to G _3 Ricoh Aficio MP C Sagem Interstar XMedius Fax Server UR2 Trunkside integration with T.38 only SLIT NovaCOM Custom test plan was executed Speakerbus ics Server Syntellect (Enghouse) Customer Interaction Management 8.0 PRC0 2, Build _2 TigerTMS/ Innovation InnLine IP SP3 G729 not supported _5 TigerTMS/ Innovation icharge & iconnect

44 Vendor Product Versi on MCD Known Issues Pass/Execut ed/total Voice4Net EPBX and EBS Server 5.0 Trunside integration know issues with transfer to busy ACD queue and invalid ext _2 Voxco PRONTO Dialer Wesley Clover VTAP

45 Enterprise SIP Servers for MiVoice Business Note: Testing with a SIP server does not guarantee successful interoperation with a service provider that uses that server. To determine whether successful interop has been achieved with a particular service provider, please reference the SIP Trunking Server Provider list above. Vendor Vendor Product Version MCD Known Issues Asterisk Avaya Broadsoft Broadsoft 14 SP Cisco Call Manager 9.0 UR _3 Genband C20-A2- S3 5.0 Previously known as Nortel CS2K soft switch _2 41

46 Vendor Vendor Product Version MCD Known Issues Huawei 7.1 UR2 T.38 and PRACK no supported Metaswitch Mitel _6 Mitel Aastra MX Mitel MiV Nortel BCM UR Nortel CS1K 4 UR Nortel CS2K SN Not tested independently. Tested as part of MTS Allstream interop. NOTE: Refer to Genband C20-A2 (above) for more recent interop results. N/A 42

47 Vendor Vendor Product Version MCD Known Issues Toshiba CIX UR MiVoice Business API Compatibility The following list the API-based integrations that have been tested with MiVoice Business. Vendor Product Product Certification 3300/MCD Product AVST CallXpress. 8.5 Build _2 CyberTech (NICE) CyberTech Myracle/Pro V5.2 Call Recording Solution 9.0 Recorder 2.5.0, SRC Contact ([email protected]) dvsanalytics, Inc. Encore (for Mitel 3300) MCD 4.0 SRC Contact ([email protected]) ESTOS ECSTA Middleware

48 Vendor Product Product Certification 3300/MCD Product Hansen Software Corporation CASH+ V3.0 N/A V.3.53, Interalia, Inc. ipromoh,conference Bridge 800, SBX/XMU V1.3, V1.32, Contact V6.82 Komutel SIT Mitel - PC Attendant Console Contact ([email protected]) Martello MarWatch Netcall Liberty Telephone Platform Noetica Synthesys 3.4 hotfix OAISYS Talkument (for Mitel 3300) MCD 10.1 MBG OAISYS Tracer (for Mitel 3300) MCD 10.1 MBG

49 Vendor Product Product Certification 3300/MCD Product prairiefyre Software Inc. Integrated Voice Response (IVR) N/A prairiefyre Software Inc. Outbound Preview Dialer N/A Redbox Recorders Recorder MCD SP3 MBG B Build _4 Resource Software International Ltd. (RSI) Shadow CMS Enterprise V4.1 N/A Telstrat Engage Recorder Trisys, Inc. Tapit Call Accounting N/A Trisys, Inc. Tapit Nova N/A Verint Systems, Inc. Audiolog 4 for 3300/MCD & SRC MCD 4.1 SRC SP4 Contact ([email protected]) Voice Print International Inc. Activ! Voice (for Mitel 3300) , SRC X Contact ([email protected]) 45

50 Vendor Product Product Certification 3300/MCD Product Weston Digital Xarios Symphony Call Recorder Call Recorder MCD 10.2 MBG Xarios Application Server V2.1 MCD Xarios Phone Integrator V2.1 MCD Contact Contact 46

51 MiVoice Office Certifications These sections list all the Interops that have been done on MiVoice Office. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification. MiVoice Office SIP Compatibility The following list the SIP Interops that have been completed on MiVoice Office. SIP Trunking Service Providers Following is a list of Certified SIP Service Providers in Alphabetical order. Provider MAS NPM Fax G711 T.38 Fax G729 Pass/Executed/Total Accessline /74/ _2 AT&T Flexreach AT&T Flexreach with MBG _2 BabyTel

52 Provider MAS NPM Fax G711 T.38 Fax G729 Pass/Executed/Total BandTel /46/87 NA Broadview 16 59/63/ Broadvox /67/ _2 BT Wholesale BT Wholesale (WSIPT) and Global Services SP3 SP Century Link (Quest) /67/ Earthlink /68/ Engin Frontier 5.1 PR /72/

53 Provider MAS NPM Fax G711 T.38 Fax G729 Pass/Executed/Total Fuse /71/ G12 SP Gamma /45/ _2 Global Crossing /73/ HIPCOM /50/ _2 Integra /62/ /76/ Mitel NetSolutions Various MTS Allstream 5 61/68/ _3 49

54 Provider MAS NPM Fax G711 T.38 Fax G729 Pass/Executed/Total MTS Allstream w/mbg via MPLS SP MTS Allstream (no MBG) MTS Allstream wo/mbg via MPLS Paetec - Broadsoft /53/ _3 TalkTalk Business (Opal) /64/ Telstra Time Warner (TW Telecom) Time Warner Cable SP Voiceflex /43/

55 Provider MAS NPM Fax G711 T.38 Fax G729 Pass/Executed/Total WCI /50/ Windstream 54/54/ _2 Windstream/Nuvox /60/ XO Communications /60/ _3 51

56 SIP Devices Following is a list of Certified SIP Endpoints in Alphabetical order. SIP Devices Model 5000 Basic Call Hold Transfer Conf MWI Video Pass/Executed/Total Algo _4 Algo _3 Ascom IP DECT Ascom I Aastra 67xx Aastra 68xx Aastra SIP DECT

57 SIP Devices Model 5000 Basic Call Hold Transfer Conf MWI Video Pass/Executed/Total Citel Portico _3 CounterPath Bria (MAC) _3 CounterPath X-Lite (Win) /109/ _4 CounterPath X-Lite (MAC) _3 Linksys SPA SP _3 Polycom Polycom Sound Station IP 5000 Sound Station IP /120/ /120/ _3 Polycom 8020/ _4 Polycom Spectralink _5 53

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59 SIP Gateways Following is a list of Certified SIP Gateways in Alphabetical order. Gateway Model 5000 Basic Call DTMF Hold xfer Conf MWI T.38 Video Audiocodes MP _3 Linksys SPA _3 Mediatrix 4100 series _3 Media5 / Mediatrix Mitel Mitel 3600 Series TA7102i (Mediatrix 4102) TA7104i (Mediatrix C710) SP SP VOPTech VG

60 SIP Firewall / Enterprise Session Border Controller Following is a list of Certified SIP Firewalls in Alphabetical order. Vendor Product Version 5000 Known Issues Mitel Multi-Protocol Border Gateway (MBG) 5.0 Refer to service/device specific reference guide Mitel MiVB _6 56

61 SIP Applications and Servers Following is a list of Certified SIP applications in Alphabetical order. Vendor Product Version Known Issues Benbria BlazeCast Paging Benbria BlazeCast Paging Server T GFI GFI FaxMaker Voice4Net epbx and EBS Server 5.0 Refer to configuration guide for known issues

62 Enterprise SIP Servers Note: Testing with a SIP server does not guarantee successful interoperation with a service provider that uses that server. To determine whether successful interop has been achieved with a particular service provider, please reference the SIP Trunking Server Provider list above. Vendor Vendor Product Version 5000 Known Issues Aastra A400 Trunkside Broadsoft 20 Trunkside integration Metaswitch Trunkside integration Mitel Trunkside integration Nortel BCM Trunkside integration

63 MiVoice Office OAI Compatibility The following list the OAI Interops that have been completed on MiVoice Office. Vendor Product Product Certification 5000 Product Hansen Software Corporation CASH+ V3.0 N/A OAISYS Tracer/Talkument Trisys, Inc. Tapit Nova N/A Trisys, Inc. Tapit Call Accounting N/A Xarios Ltd. Xarios Application Server V2 - U.S. & UK 3.1 / b / Contact ([email protected]) Xarios Ltd. Campaign Manager Xarios Ltd. Xarios Phone Manage 4.0 Contact ([email protected]) Xarios Ltd. Xarios Dialer - U.S. Contact ([email protected]) 59

64 Vendor Product Product Certification 5000 Product Xarios Ltd. Xarios Call Recorder - Express, Professional & Team Leader Contact ([email protected]) 60

65 3000 Certifications These sections list all the Interops that have been done on the Mitel For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification SIP Compatibility The following list the SIP Interops that have been completed on the SIP Trunking Service Providers Following is a list of Certified SIP Service Providers in Alphabetical order. Provider MAS NPM Fax G711 T.38 Fax G729 Pass/Executed/Total Windstream Windstream/Nuvox /52/

66 Video Certifications These sections list all the video/audio interops that have been done with the MiVoice Video Unit and MiVoice Conference Unit devices. For a full list of limitations and configuration notes please refer to the specific configuration guide associated with a particular certification. Following is a list of Certified SIP Video Devices and Service in Alphabetical order. Device / Service Product MCD Basic Call Hold Conf Video Application Sharing Remote Desktop Alcatel- Lucent ALU Aastra A Aastra ClearSpan Asterisk Asterisk NOW Avaya Aura Avaya Session Manager Bluejeans

67 Device / Service Product MCD Basic Call Hold Conf Video Application Sharing Remote Desktop Broadsoft Broadview MBG Silouette Audio Only Cisco Call Manager Cisco Telepresenc e VCS CounterPath Bria LifeSize Express SP _2 LifeSize Icon Magor WorkSpace Metaswitch

68 Device / Service Product MCD Basic Call Hold Conf Video Application Sharing Remote Desktop Microsoft Lync 7.0 Audio ONLY Mitel Aastra A Polycom HDX _3 Siemens OpenScape Vidtel Connect and Meet- Me Vidyo Conference Server 5.0 SP2 PR Vidyo Vidyoway 5.0 SP2 PR _2 Zoom Cloud Video

69 Mitel sets 3rd Party SIP Certifications This sections list all the 3 rd Party certifications for the Mitel SIP 53XX series sets. Service Version Sets Description Broadsoft R19 53XX _2 Broadsoft R19 53XX Device Management _2 Metaswtich XX Metaswtich XX Device Management Metaswtich 8.0 Aastra SIP- DECT Verizon 17 sp2 Aastra 68XX

70 Appendix A Mitel Interop Certification s The following describes the certification levels that Mitel applies to 3PP products and services. Mitel-Approved Test (MAT) Certification. Applies only for Gold Preferred member products/services (i.e., 3PP solutions resold by Mitel). MAT certification utilizes a Mitel-approved testplan for the product/service category, which may be customized as necessary for the specific member product/service. MAT involves testing and/or validation by Mitel of the interface points between the Mitel platform and 3PP product/service, and may also include select evaluation of functional capabilities and documentation. Any limitations identified during the testing are documented in a formal test report and/or Mitel Config Guide. Nonetheless, it is the responsibility of the 3PP and the Mitel channel partner to ensure that they understand the extent of the Mitel testing and that they determine whether the documented/known issues will impact their specific customer deployment. MAT is reserved for key strategic components of the Mitel 3PP portfolio for which Mitel assumes a significant degree of responsibility for support, often acting as the interface between the customer and the 3PP as necessary. Mitel-Compatible Test (MCT) Certification. Applies for Developer and Preferred member products/services, where the member has optionally elected to pursue Mitel certification, as well as for certain other 3PP products/services where Mitel unilaterally elects to certify interoperability. MCT certification is an assertion made by Mitel that Mitel has executed a standard interop test plan for the product/service category, and determined that the interop was sufficiently successful to declare MCT certification. Any limitations identified during the testing are documented in a formal test report and/or Mitel. An MCT designation does not in any way imply that all functionality of the 3PP product/service has been tested. Nor does it imply that there are no known issues related to the interop. It is the responsibility of the 3PP and the Mitel channel partner to ensure that they understand the extent of the Mitel testing and that they determine whether the documented/known issues will impact their specific customer deployment. Mitel Product Support will provide support assistance related to the interop, but issues unique or specific to the 3PP will be referred to the 3PP as appropriate. Self-Assessment Test (SAT) Certification. Denotes that the 3PP provider of the product/service has performed the interop testing they deem necessary to interoperate successfully with the Mitel platform, and has asserted to Mitel that the interop was successful. While the 3PP may provide interop documentation to Mitel for informal review and archiving, Mitel does not formally review or approve the 3PP SAT results. Completion of SAT is generally a prerequisite for a 3PP to pursue MCT or MAT certification activities with Mitel. All support requests 66

71 related to the SAT interop are referred by Mitel Product Support directly to the 3PP, as they are the ones making the assertion of compatibility, not Mitel. For informational purposes only, field-assessed means that the product/service has been reported to have been tested and/or used successfully in the field, though available details of such testing may be limited or vary widely. Mitel Product Support does NOT apply to fieldassessed interops. Mitel Solutions Alliance ship () s is a comprehensive program enabling a wide range of 3PPs to successfully create products and services that integrate and/or interoperate with Mitel s core business communications portfolio. It also aids in creating awareness of these products and services among Mitel retail channel sales partners and end customers. Through, Mitel builds alliances with those 3PPs that share and complement our market vision, and can help us implement it rapidly and successfully. By joining, 3PP members gain access to Mitel development tools, support, test resources, and marketing channels needed to deliver quality integrated solutions to Mitel customers. offers the following primary membership levels. This level is the entry point into the program for all members, enabling both the Mitel vendor partner ecology as well as endcustomer integration projects. For vendors and other partners whose products, solutions or services are resold by Mitel. They require and existing Developer membership, and sponsorship by one or more Mitel stakeholders, and receive all Developer benefits, plus additional benefits including greater channel visibility. Because products from these partners are sold and supported by Mitel into our channel sales organizations, additional business and technical requirements apply, as determined by the internal Mitel sponsor. s at this level bring strategic or specialized value to Mitel. They require an existing Developer membership, and sponsorship by one or more Mitel stakeholders, and receive all Developer Partner benefits plus additional benefits including extensive collaboration and go-to-market support from Mitel Product Line Management. 67

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