Role Description Program Manager ICT/ Director Consulting & Project Management - ICT

Transcription

1 Role Description Program Manager ICT/ Director Consulting & Project Management - ICT Classification/Grade/Band Band 1 Senior Executive Work Level Standards: Work Contribution Stream: Service/Operational Delivery ANZSCO Code PCAT Code Date of Approval 07 March 2014 Primary purpose of the role The Program Manager ICT / Director Consulting and Project Management ICT leads and manages programs from inception to completion, providing leadership, management, coordination and direction to teams delivering ICT projects and liaises closely with ICT project managers, clients and stakeholders to plan, prioritise and resource the program. Key accountabilities Lead and manage the planning and delivery of ICT programs Manage team/s to ensure program business objectives are achieved on time and within budget Develop and implement program management plans to ensure the success of the program Regularly communicate with key stakeholders to ensure program outcomes are met Implement change to realise benefits Key challenges Manage interdependencies and balance competing demands to ensure program objectives are achieved Establish effective teams and relationships with stakeholders Key relationships Who Internal Manager Work team Clients/customers External Industry leaders Why Provide expert strategic and technical advice to the CIO to influence decisions regarding ICT initiatives and innovation Inspire and motivate team, provide direction and manage performance Represent work group perspective and share information Lead discussions and decisions regarding implementation of innovation and best practice Provide strategic advice for business improvement Provide agency vision to promote agency perspective within the industry Capitalise on innovation and best practice 1

2 Capabilities for the role The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability Framework is available at This role also utilises an occupation specific capability set which contains information from the Skills Framework for the Information Age (SFIA). The capability set is available at Capability summary Below is the full list of capabilities and the level required for this role. The capabilities in bold are the focus capabilities for this role. Refer to the next section for further information about the focus capabilities. NSW Public Sector Capability Framework Capability Group Capability Name Level Display Resilience and Courage Act with Integrity Manage Self Value Diversity Communicate Effectively Commit to Customer Service Work Collaboratively Influence and Negotiate Deliver Results Plan and Prioritise Think and Solve Problems Demonstrate Accountability Finance Technology Procurement and Contract Management Project Management Manage and Develop People Inspire Direction and Purpose Optimise Business Outcomes Manage Reform and Change Intermediate Role Description Program Manager - ICT/Director Consulting & Project Management - ICT 2

3 Occupation / profession specific capabilities Capability Set Category, Sub-category and Skill Level and Code Strategy and Architecture- Advice and Guidance Consultancy - Management Benefits Management - Implementation Program Management - Management Change Implementation Planning And Management Level 6 - CNSL Level 6 - BENM Level 6 - PGMG Level 6 - CIPM Focus capabilities The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate competence. The behavioural indicators provide examples of the types of behaviours that would be expected at that level and should be reviewed in conjunction with the role s key accountabilities. NSW Public Sector Capability Framework Group and Capability Level Behavioural Indicators Personal Attributes Display Resilience and Courage Relationships Influence and Negotiate Stay calm and act constructively in highly pressured and unpredictable environments Give frank, honest advice in the face of strong, contrary views Accept criticism of own ideas and respond in a thoughtful and considered way Welcome new challenges and persist in raising and working through novel and difficult issues Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues Influence others with a fair and considered approach and present persuasive counter-arguments Work towards mutually beneficial win/win outcomes Show sensitivity and understanding in resolving acute and complex conflicts Identify key stakeholders and gain their support in advance Establish a clear negotiation position based on research, a firm grasp of key issues, likely arguments, points of difference and areas for compromise Pre-empt and minimise conflict within the organisation and with external stakeholders Role Description Program Manager - ICT/Director Consulting & Project Management - ICT 3

4 NSW Public Sector Capability Framework Group and Capability Level Behavioural Indicators Results Deliver Results Business Enablers Finance Business Enablers Procurement and Contract Management Drive a culture of achievement and acknowledge input of others Investigate and create opportunities to enhance the achievement of organisational objectives Make sure others understand that on-time and on-budget results are required and how overall success is defined Control output of business unit to ensure government outcomes are achieved within budget Progress organisational priorities and ensure effective acquisition and use of resources Seek and apply the expertise of key individuals to achieve organisational outcomes Understand core financial terminology, policies and processes, and display a knowledge of relevant recurrent and capital financial measures Understand impacts of funding allocations on business planning and budgets, including value for money, choice between direct provision and purchase of services, and financial implications of decisions Understand and apply financial audit, reporting and compliance obligations Identify discrepancies or variances in financial and budget reports, and take corrective action where appropriate Seek specialist advice and support where required Make decisions and prepare business cases paying due regard to financial considerations Apply legal, policy and organisational guidelines and procedures in relation to procurement and contract management Develop well written, well-structured procurement documentation that clearly sets out the business requirements Monitor procurement and contract management processes to ensure they are open, transparent and competitive, and that contract performance is effective Be aware of procurement and contract management risks, and what actions are expected to mitigate these Evaluate tenders and select providers in an objective and rigorous way, in line with established guidelines and principles Escalate procurement and contract management issues where required Role Description Program Manager - ICT/Director Consulting & Project Management - ICT 4

5 NSW Public Sector Capability Framework Group and Capability Level Behavioural Indicators People Management Optimise Business Outcomes Initiate and develop longer-term goals and plans to guide the work of the team in line with organisational objectives Allocate resources to ensure achievement of business outcomes and contribute to wider workforce planning Ensure that team members base their decisions on a sound understanding of business principles applied in a public sector context Monitor performance against standards and take timely corrective actions Keep others informed about progress and performance outcomes Occupation specific capability set (Skills Framework for the Information Age SFIA) Category and Sub-Category Management Implementation Level and Code Level 6 BENM Level 6 PGMG Level Descriptions BENEFITS MANAGEMENT (BENM) Promotes the change programme vision to staff at all levels of the business operation, brings order to complex situations, and keeps a focus on business objectives. Works with senior people responsible for the line business operation, to ensure maximum improvements are made in the business operations as groups of projects deliver their products into operational use. Maintains the business case for funding the programme and confirms continuing business viability of the programme at regular intervals PROGRAM MANAGEMENT (PGMG) Plans, directs, and coordinates activities to manage and implement a programme from contract /proposal initiation to final operational stage; plans, schedules, monitors, and reports on activities related to the programme. Ensures that programmes are managed to realise business benefits and that programme management is informed by an awareness of current technical developments Role Description Program Manager - ICT/Director Consulting & Project Management - ICT 5

6 Occupation specific capability set (Skills Framework for the Information Age SFIA) Category and Sub-Category Management Level and Code Level 6 CIPM Level Descriptions CHANGE IMPLEMENTATION PLANNING AND MANAGEMENT (CIPM) Ensures that there is a business perspective on how the new technical capabilities will be delivered to the business, including planning around key business cycles, selecting appropriate customers for migration, etc. Initiates the business implementation plan, including all the activities that the business needs to do to prepare for new technical components and technologies. Ensures sites deliver site implementation plans that align with the overall plan. Tracks and reports against these activities to ensure progress. Defines and manages the activities to ensure achievement of the business case after delivery. Outlines key business engagement messages that need to take place throughout the programme / project Role Description Program Manager - ICT/Director Consulting & Project Management - ICT 6