MDS Amiba Cloud PBX. Getting Started

Transcription

1 Getting Started Specifications are subject to change without notice. This documentation refers to: Software version or higher for the MDS Amiba Cloud PBX system Software version or higher for the IP phones

2 Contents 1. Introduction 3 2. Getting Started for the User Set up Apple, Android or Windows Apps Set up Opera Desk Phones Login to your User Portal Opera Communicator... 6 Opera Communicator - Enter Registration Details... 6 Opera Communicator - Load personal Gmail or Outlook contacts to the MDS Amiba cloud... 7 Opera Communicator - Synchronise Contacts... 7 Opera Communicator - Launch the User Portal Getting Started for the Administrator Connect the SIP Trunks to the Cloud PBX Programme the Ringing Assignment Time of Day Routing Trouble-shooting the SIP trunks Setup Voic to Auto-Attendant... 15

3 1. Introduction Hello and welcome to the MDS Amiba Cloud-based business telephone system, the best value in secure, cloud based voice telephony for small and medium sized business. With the MDS Amiba phone service, you will be able to make and receive internet phone calls from anywhere. Be at your desk, wherever you are Smartphone and Tablet apps and PC softphones emulate your desk phone, wherever you are, at home or abroad, on Wifi or 3G. Make calls on your smartphone using your fixed business number, not your personal cell number. Advanced Auto-Attendant answers your customer calls automatically and routes them to the appropriate employee according to the customer selection. Voic for every user with forwarding of voic messages to your account Low Cost Unlimited landline calls and preferential rates for calls to mobiles. DM 1088 Page 3

4 2. Getting Started for the User When you register for the service, we will send the registration details to your address. This will contain your account information: The Server URL address: yourcompany.mdspbx.com Your User Name: John Smith Your address: Your internal phone number: 1234 Your external phone number: Your IP registration name: IP Your IP registration PIN/Password: 2345 Communicator SOAP Port Number 5005 Administrator Login/Password: admin/xxxxxx 2.1. Set up Apple, Android or Windows Apps Follow the link below and select the app you need. Download the app to your device and then download and follow the user guide for instructions on installing and set-up. DM 1088 Page 4

5 2.2. Set up Opera Desk Phones When the Operafone Executive is first powered up, you will be asked to enter your registration details: The Server URL address: yourcompany.mdspbx.com Your IP registration name: IP Your IP registration PIN/Password: 2345 These parameters may be changed at any time by pressing the Menus key on phone display for 10 seconds, scrolling and selecting the options required. This is useful for hot-desking. A full set of guides for these desk phones are available on this link: Login to your User Portal The user portal gives you quick and easy access to dial from your contacts, handle calls, see the status of colleagues in real time, and listen to voic s and set call forwarding. Browse to the server address given in your registration details: yourcompany.mdspbx.com Enter your Username and PIN to login and the Portal page appears: DM 1088 Page 5

6 2.4. Opera Communicator The Opera Communicator is a windows application which synchronises your Gmail or Outlook contacts with the MDS Amiba Cloud based service. It also allows for a single click access to your User Portal. Download it from here: Once installed on your PC, you need to fill in some settings Click Next on the Setup Wizard, followed by Install, then Finish. Opera Communicator - Enter Registration Details Click the Communicator shortcut icon on your desktop, or run from the Windows Start menu. On the Settings page, enter the following registration details to connect to your MDS Amiba cloud PBX: The Server URL address: yourcompany.mdspbx.com Your User Name: John Smith Your IP registration PIN/Password: 2345 Communicator SOAP Port: 5005 Select the Startup mode. DM 1088 Page 6

7 Opera Communicator - Load personal Gmail or Outlook contacts to the MDS Amiba cloud At the Export/Import Contacts page, select either Gmail or Outlook contacts for download and click on the tick. This will load you Outlook or Gmail contacts into your personal directory on the cloud system. To populate the common directory on the cloud PBX, you can do this by using the administrator login and password on the Settings tab. Opera Communicator - Synchronise Contacts The Opera Communicator can compare the contacts on the MDS Amiba cloud PBX with those on Gmail or Outlook and synchronise them according to the rules on the Sync Contacts page. At the Sync Contacts page, select the synchronisation Direction from the drop-down menu. DM 1088 Page 7

8 Opera Communicator - Launch the User Portal Clicking the tick box on this page provides a quick and easy way to open your User Portal. DM 1088 Page 8

9 3. Getting Started for the Administrator You can connect to the Administrator portal of your MDS Amiba cloud PBX to manage features like the Auto-Attendant, user groups and routing of incoming calls. When you login to the administrator portal using your administrator login and password you can programme the following features: There is a Help Button on each feature-programming page. This explains how the feature works and how to set it up. DM 1088 Page 9

10 3.1. Connect the SIP Trunks to the Cloud PBX. The SIP trunks interface on the cloud PBX can be connected to any compatible SIP trunk provider network. The SIP trunk provider will supply the telephone numbers and account registration details. These are programmed into the cloud PBX in two steps: 1. Programme the public telephone numbers into the cloud PBX on the page External Numbers List in the External Numbers section of the Administrator page. Enter the telephone number in the External Number column. It is essential to enter the number is in the exact format supplied by the SIP trunk provider, including any necessary area or country codes. Any departure from the required number format may result in calls being rejected by the provider. DM 1088 Page 10

11 2. Now programme the SIP Account details by pressing the Edit button on the SIP Accounts page. This page is used to enter the registration details supplied by the SIP trunk network provider and to configure other important technical options of the SIP trunks that may be specified by the provider. The essential registration details are the server address, the Username and Password. There is a lot of variation in the parameters required by SIP service providers and this page allows you to program these options. Go to the online help for a detailed explanation. DM 1088 Page 11

12 3.2. Programme the Ringing Assignment Each external telephone number connected to the Opera Cloud PBX may be programmed to ring a different user or set of users for incoming calls. The assignment of incoming calls to internal extensions is done on the Ringing assignment page in the section External Numbers. This page contains a list of all the external telephone numbers have been previously defined on the External Numbers page. DM 1088 Page 12

13 Click on the Edit button of any number to define the distribution of incoming calls on that number: On this page you can add an extension to the ringing assignment by dragging and dropping from the extension list on the left to the assignment column in the centre. You may also add a group to the assignment in the same way. You may also assign an Auto Attendant message for this number or a networked user, an external number or a conference room by clicking the links on the right. When the selection is complete, click the green tick-box to return the previous page. You may then proceed to programme the night ringing and the other modes by clicking the links at the bottom left of the page. DM 1088 Page 13

14 3.3. Time of Day Routing Up to 15 different ringing modes can be defined on the page Day/Night Ringing under Time Settings. Each ringing mode can be acitivated at a particular time of the day on the page Day Night Switch Times under Time Settings Trouble-shooting the SIP trunks If you have trouble making or receiving calls on the SIP trunks, verify the following: Check the external telephone numbers are entered on the page External Lines in the exact format specified by the SIP trunk provider and that they are associated with the correct SIP account. Check that the SIP account details are programmed correctly on the SIP Account page. The basic parameters are the SIP server address, the username and password. SIP account parameters may vary widely between providers. Check that any requirements of your provider are programmed correctly on the sip account page. Check that the ringing assignment is programmed correctly. To avoid the default delay of 4 seconds, to allow the user dial additional digits, before dialled digits are sent to line, program the Dial Plan on the SIP Account page Setup Voic to The Opera cloud system can forward voic messages to a user s address. In order to do this, the administrator must program an address for the system and also for each user. The system address is programmed on the page SMTP Configuration under IP Settings. The user addresses are programmed on the page Message Forwarding to under User Settings. The details are explained in the online help pages. DM 1088 Page 14

15 3.6. Auto-Attendant The Auto-Attendant and IVR can be programmed to answer incoming calls automatically and to guide the caller through a series of announcements to the correct destination. Go to the Auto-Attendant page under System Settings and follow online help. Online User-guides and videos: The guides for the system can be downloaded from: Training videos are available at the following link: DM 1088 Page 15