your total delivery solution

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2 your total delivery solution Since 1994, Diligent Delivery Systems has been providing professional contract delivery drivers, dedicated specifically to you, to help you better serve your customers. Today, with a network of more than 1,800 drivers nationwide, we help our clients complete thousands of deliveries daily, providing service in metro, suburban and rural areas, across the country and around the globe. Diligent was founded as an aid to clients pursuing a turnkey delivery logistics program, and as our clients needs have expanded, we have expanded the list of services we provide our clients. Today, Diligent proudly offers all of the following delivery solutions: > dedicated drivers fleet replacement > on-demand courier deliveries > freight services > airport cartage pick up & delivery > over the road ltl & ftl > distribution services > logistics consulting Diligent s comprehensive capabilities allow us to serve clients in a wide variety of industries, including: automotive Oil & Gas / Energy construction medical Distribution industrial supply retail / white glove and many more!

3 dedicated service Diligent s dedicated outsourcing solution allows our clients to maintain authority while we help them manage a professional delivery service with a proven, reliable and consistent program. Our programs provide local and regional delivery services, custom created to fit the needs of you and your customers. We will replace or compliment your current fleet with dedicated drivers who will quickly become a part of your team. These drivers provide their own late model vehicles, tools, labor, communication devices as well as a can-do attitude that allows you freedom from dealing with the internal challenges that can come with managing your own fleet all the while reducing your costs and liabilities. And our commitment to customer service is reflected in the courteous, professional manner in which our drivers work they become your Customer Service Ambassadors. Diligent has also developed a unique, efficient and cost effective delivery logistics program. With the help of our logistics consultants, clients are often able to take advantage of specific opportunities unique to their market, such as optimized routing to improve efficiency and increase deliveries and profits. dedicated fleet drivers: Independent Contract Drivers > Oriented, Knowledgeable Back-up > Built-in Management and Support Quality Customer Service > Courteous Professional Drivers > Exceptional Communications Improved Bottom Line > Reduced Delivery Costs > Improved Delivery Efficiency help you eliminate: > Vehicle Expenses > Liability > Insurance Costs > Employee Benefits > Training and Orientation Expense > Payroll Payroll Taxes > Unemployment Wages > Overtime Pay the bottom line By turning to Diligent s fleet replacement program, most companies will save an average of $12,500 per driver and vehicle they currently utilize. This typically results in an annual savings of 15-20% of their current delivery budget, and can also lead to increased revenue on existing deliveries. some customers have saved as much as 24%

4 direct service Diligent can also provide comprehensive services to help our clients complete deliveries anywhere in the world, including time-sensitive shipments and those requiring specialized service. Businesses large and small turn to our hot-shot and cartage services for immediate needs at the local or regional level. Yet others rely on our over-the-road abilities to carry their loads anywhere across the country. And our global network of trusted partners and agents is always ready to put their experience and expertise to work for you anywhere in the world helping to optimize routing, efficiently navigate customs and address other potential hurdles. freight services > Same Day & Next Day > Trucking > Expedited Freight > Exclusive Routing over-the-road > LTL & FTL > Large, Small & Specialty Loads hot shot & courier > Pick Up & Delivery > Small Freight > Packages & Envelopes > White Glove Service > First Mile Final Mile

5 intelligent systems While dedication to customer service and quality personnel will always remain the foundation of our commitment, we never hesitate to embrace emerging, innovative solutions and cutting-edge technologies when we recognize their ability to advance our clients interests. We believe it is our willingness to explore and expand our abilities, and offer them as solutions to our customers, that sets us apart from, and ultimately above, our competition. Clear and constant communication is top priority at Diligent. All drivers and management are connected through our wireless network, allowing them to receive and provide accurate, updated information instantly. The Diligent Delivery Tracking System utilizes GPS technology to constantly monitor your deliveries. Combined with real time tracking from our distribution centers, it provides an unbiased management tool, tracking activity, documenting deliveries and generating reports for client and management use in continually refining your program. Diligent clients can expedite orders through our online systems and track their shipments to stay informed every step of the way. stay in touch with: > On-line Updates > Wireless Interaction > Instant Accountability > GPS Tracking > Real-time Status > Bar Code Confirmation > Delivery Documentation > POD Notification > Accurate Reporting

6 the diligent experience For more than a decade, Diligent has applied our unique solutions to the delivery and logistics issues of clients nationwide. We have experienced unprecedented results through our efforts and the loyalty of our valued clients. Above all, we attribute our success, and our ability to help our clients succeed, to our adherence to the principles reflected in our Mission, Vision and Values. OUR MISSIOn Diligent is dedicated to partnering with our clients to achieve their delivery goals by providing: > Customized solutions, specifically developed to meet our clients needs > The highest level of dependable and reliable transportation services OUR VISION Diligent will become a preferred global transportation and logistics provider. Our vision will be achieved by building strong relationships with individuals and companies which share our core values. OUR VALUES We seek to honor our clients, associates and partners by living these God-honoring principles: I invite you to experience for yourself the Diligent way of doing business. > SERVICE we are dedicated to providing the highest level of service > INTEGRITY we conduct ourselves with the highest level of integrity > STEWARDSHIP we are faithful stewards of our resources, talents and relationships Larry Browne, Founder & CEO Diligent Delivery Systems What s This? Snap this QRC code with your smart phone to visit our website Corporate Headquarters / 333 N. Sam Houston Pkwy. E., Suite. 500 / Houston, Texas 77060