Ryder Dedicated Contract Carriage. Solutions that Speed Products to Market

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1 Ryder Dedicated Contract Carriage Solutions that Speed Products to Market

2 F ew logistics providers are as equipped as Ryder to provide consistent, reliable, high-quality service. We don t just manage companies supply chains we also deliver operational excellence and proactive solutions from our deep expertise in key industries, ultimately helping you become more profitable. Operational Execution Execution is Everything is the philosophy that guides our business. Ryder is committed to working within a framework of standardized processes and procedures that produce error-free work.we meticulously plan and execute the delivery of millions of parts, products and shipments every day, without fail, without exception. Deep Expertise Our expertise comes from years of operating in key sectors and understanding their supply chain model inside and out. Our experience allows us to build lean solution sets that are scalable and replicable across companies in the same industry. Proactive Solutions Because Ryder understands that execution is everything, we use our operational expertise and experience to develop, engineer, and implement new solutions for our customers, oftentimes, before they even know they need them.

3 About Ryder With almost 80 years of experience, companies across a multitude of industries choose Ryder because we have a proven track record and a perpetual quest for operational excellence. By nature and by design, we constantly look for ways to improve your supply chain and its impact on your business. We are the company that other companies rely on to deliver improved profitability, productivity and customer satisfaction for customers around the globe.

4 Our Experience Works For You Automotive where timeliness and precision rule. Ryder has served the automotive industry for over 40 years. We are the largest automotive lead logistics provider (LLP), supporting nearly 300 OEM and Tier 1 assembly plants. With lean manufacturing practices, we orchestrate kitting, assembly, vendor managed inventory (VMI) operations, sequencing, delivery and lineside replenishment of 50 billion parts per year. Hi-Tech/Electronics where security and retail vendor compliance can make or break sales performance. Ryder is a leader in supporting global manufacturers of consumer electronics, computers and peripherals, semi-conductors, telecommunications and network equipment, printers, copiers, and electronics. We provide inbound manufacturing support; cross-border and international transportation; warehousing and cross docking; finished product deliveries to the reseller, retailer, and consumer channels; and reverse logistics. Retail where the right product, at the right place, at the right time is everything. Ryder is a leader in Direct-to-Store Delivery (DSD), warehousing and transportation management. We serve a Who s Who of the world s most demanding retailers, helping them implement strategic origin and destination, warehousing, and DSD solutions that achieve dramatically improved retail shelf fill rates all translating into increased sales and profitability.

5 Consumer Goods where variable demand and diverse product portfolios magnify complexity. Ryder has deep experience in personal care, household products, health and beauty, and food and beverage. Our solutions provide the storage, packaging, and distribution of consumer goods to retail locations of any kind from kiosk to big-box to specialty retail. Industrial Manufacturing where sourcing strategies are constantly changing. Ryder manages supply chains on behalf of companies that make industrial components, heavy equipment, white goods, building products, paper, metals, and power generation. We drive efficiency improvements and savings through lean inbound manufacturing support, streamlined service parts distribution, warehouse operations and labor management, transportation and inventory management. Aerospace, Defense & Government where scale, just-in-time, assembly and lineside delivery response is key. Ryder provides supply chain solutions to leading aerospace manufacturers, the U.S. Postal Service and defense-related agencies and companies. Our capabilities in optimizing transportation and supply chain activities worldwide mean better cost control, better visibility, reduced inventories and greater profitability.

6 Ryder FMS and DCC locations in North America 2 locations in Hawaii Legend Red dots indicate Individual Locations Larger dots indicate multiple locations Services Include: Driver-recruiting, training and retention Vehicle maintenance Route design and optimization Specialized handling at point of delivery Administration and reporting such as safety, fuel tax, payroll and benefits

7 Dedicated Contract Carriage Solutions Ryder s Dedicated Contract Carriage solution is individually customized to meet your unique service and delivery objectives. It appeals to companies that have specialized equipment and product handling needs, due to routing complexities, multiple stops, stringent service level agreements and high driver turnover. Ryder Dedicated Contract Carriage provides a custom turnkey solution without the investment of a private fleet. Today, Ryder operates 650 dedicated contract fleets and has a network of over 900 maintenance facilities across North America. Through our DCC solution, we focus on three critical areas for driver and fleet management: Safety, Service and Cost. Safety For nearly 80 years, Ryder has been in the private fleet improvement business. As a recognized leader in transportation safety, a deliberate component of our success has come from institutionalizing safety as cornerstone for every fleet we operate. Our customers benefit from reduced accidents and delivery interruptions, which translate directly into reliability and improved satisfaction for their customers. Fewer accidents mean less insurance claims, equipment loss and less overall risk. Today s fleet operators understand that the safest fleets are also those that deliver the lowest operating costs and exceptional customer service. To this end, Ryder is proud to be an industry leader in the Carrier Safety Administration s (CSA) 2010 safety scores. Service At Ryder, we understand that having your products arrive on time and in sound condition at their final destination is paramount to achieving exceptional customer service. Our highly skilled drivers operate specialized fleet equipment, and handle a wide array of complex products. With over 900 fuel and service locations nationwide, our customers are guaranteed maximum uptime on the road, and a sense of reliability for time-critical customer deliveries. Through our DCC solutions, our Our Value Proposition: Exceptional Safety: Industry leader in incident-free driver performance Customer Service: Exacting, best-in-class, on-time delivery at over 99% Cost: 15-20% typical savings from utilization and network improvements clients typically achieve 99.9% on-time delivery and dramatic reductions in product damage claims. Cost Ryder customers realize significant efficiency gains from our dedicated contract carriage solution. Our teams of skilled engineers conduct transportation network analyses, comprehensive asset utilization analyses and fleet rationalization studies to determine the optimal delivery network. Our suite of analytical management tools determines the optimal fleet size and driver workforce. On-board communication technology and GPS tracking provide the ultimate in real-time fleet performance visibility. The routing and performance efficiencies typically identified translate into a 15-20% reduction in operating costs.

8 Ryder offers a portfolio of solutions designed to serve part or all of the supply chain. With deep expertise in major industry sectors, we help companies supply chains adapt quickly to change in products, markets, channels, geographies, businesses and customers. Supply Chain Solutions Supply Chain Solutions integrate simple or complex networks for manufacturing facilities, distribution centers and customer delivery points, with connectivity, synchronization, visibility tools and processes. Ryder designs, delivers and executes national, regional or international supply chains. Supply Chain Solutions include: Control Tower for end-to-end supply chain management, execution and operation Complete supply chain network design and build Supply chain re-engineering and optimization Supply chain collaboration Supply chain visibility Order management Inbound manufacturing product flow Distribution Management Distribution Management supports manufacturing or distribution with facilities, people, processes and technology. With continuous shifts in sourcing origins and customer demands, our customers are able to respond through single-client and multi-client facilities. Our warehouse management technology integrates with ERP, planning and order systems. Distribution Management Solutions include: Labor and facility management Vendor Managed Inventory (VMI) RFID Reverse logistics Value-added services, such as kitting, co-packing, labeling, packaging, bundling, configuration and testing, sequencing, sub-assembly Warehouse Management System (WMS)

9 Ryder Service Offerings Transportation Solutions Transportation Solutions cover the planning, management and execution of all your transportation movements. We have the ability and flexibility to achieve increased efficiency across all modes of transportation whether it s at your site or one of our four global control towers. Transportation Solutions include: Cross-border shipment management Transportation consulting Dedicated Contract Carriage Carrier management Carrier procurement multimodal, domestic, international Shipment planning and execution Mode optimization Freight bill audit and payment Freight brokerage Transportation Management System (TMS) Technology Ryder's technology infrastructure provides a highly stable, reliable information backbone to support our services portfolio. We have invested millions in developing integrated, state-of-the-art supply chain systems that include best of breed and proprietary applications. Our IT solutions allow us to provide world-class: ERP Integration Partner and service provider integrations Optimization Planning Order Management Execution Visibility Business intelligence and reporting

10 Ryder At A Glance Ryder is a FORTUNE 500 provider of leading-edge transportation, logistics, and supply chain management solutions. Founded in 1933, our company s roots trace back to the Great Depression, when a teenager named Jim Ryder bought a 1931 Model A truck to begin hauling concrete in Miami Beach. Today, Ryder is a multi-billion dollar business with 23,000 employees and 15,000 customers worldwide. Market Leadership For nearly eight decades, Ryder has earned high marks for its service. Inbound Logistics magazine - #1 Third-Party Logistics Provider, Reader s Choice Ranking Fortune's Most Admired Companies Forbes Best Big Companies in America InformationWeek 500 of leading business users of information technology Supplier of theyear by General Motors Corporation Carrier of theyear by Philips Consumer Electronics Ryder Founded: 1933 Headquarters: Miami, Florida DCC Fleets: 650 Number of Maintenance Facilities: 900 Number ofvehicles: 10,000+ North America DCC Drivers: 5,200+ Certifications: C-TPAT, Green Cross Safety

11 Having drivers on-call for us when we need them is of tremendous value to us. It gets us the service and capacity we need without the ongoing cost burden. Jay Evers, Vice President and Chief Operating Officer, Milo s Tea Company

12 Ryder System, Inc. RSC-582 printed 7-11