Service Portfolio. Solutions in the High Seas THINKING AHEAD - MOVING FORWARD

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1 Service Portfolio Solutions in the High Seas

2 # 1 2 Custom Made Solutions Our Value Proposition Founded in 1871 as a family business, we are proud of our independence, our continuity, and our entrepreneurial tenor. Over the years we have grown into one of the world s largest international logistics providers; today our network of over 440 offices is represented in more than 157 countries. Our expertise and network make us a global player in logistics. We transport goods, data, and above all, know-how. In addition to traditional shipping services via truck, rail, air freight, and sea freight, we also offer individualized supply chain solutions integrating IT and purchase order/vendor management with customized and industry-specific solutions. Sustainability and green initiatives continue to play an important role within Hellmann in the design and implementation of solutions such as reverse logistics and charitable donations. Extensive partnerships throughout the world make us your reliable logistics partner both globally and close to home. For us, global not only means being at home in worldwide markets, but also represents the constant search for individualized solutions to meet the needs of our customers. Thinking ahead moving forward is our slogan; we continue to think ahead and actively shape the future through innovation, efficiency, and custom-made logistics solutions. Hellmann Cruise Logistics provides superior customer experience by creating value beyond the traditional ways of freight forwarding. We create specilized expiriences to meet your cruise fleet needs and service all areas of the supply chian from vendors and suppliers, to concessionaires. Our global footprint, combined with an integrated organization focused on the cruise industry using a single IT platform gives us the base from which to maximize the efficiency and lower costs over the entire supply chain. Hellmann Cruise Logistics is the provider of choice for logistics solutions supporting all the needs of the cruise industry. Hellmann Cruise Logistics services include: Provisioning Reverse Logistics Vendor Management New Builds Dry-Docks & Refurbishments Project Cargo Warehousing Solutions Information Technology

3 3 4 Provisioning Source to ship, On Time Reverse Logistics Seamless, Integrated Solutions In today s environment when time is limited and schedules are hectic, Hellmann can alleviate the process and provide our customers with what they need when they want it. Hellmann has been successfully providing a comprehensive provisioning service to cruises around the world for over a decade, with our network of personnel that understand the importance of quality and timing. As geographical boundaries are widening, such type of service requires accuracy and prompt planning. With many enhancements and revitalizations included in today s cruise industry like popular dining, entertainment, and amenity options Hellmann can effectively integrate your provisioning solution and transportation services to provide a seamless handling of your cargo from supplier to ship. Hellmann s Provisioning solutions include: All modes of transportation Customs Brokerage Inbound scheduling Loading Outbound scheduling Receiving Shipment consolidation Vendor coordination With Hellmann s communication and transportation networks, we provide solutions that can successfully manage the operation of offloads - with full visibility of the cargo in transit to final destination. Hellmann has innovated in establishing services for the demand of this crossfunctional process by customizing each offload by size, location and type of vessel. Given the complexity of the offload process, our dedicated team and expertise in the cruise industry, Hellmann has the ability to react to and plan for factors that may arise during the unloading of the vessel. From coordinating deliveries to customs clearance at any port, Hellmann is your reliable and experienced partner that guarantees seamless transitions while allowing you to maintain your itinerary. Hellmann s Offload/Reverse Logistics solutions include: Customs Clearance Gift shops, spas, artwork providers In-bond handling Items returned for storage Ship-to-ship transfers Support of ship s concessions Vendor Coordination

4 5 6 Vendor Management New Builds Efficiency Across the Supply Chain As a major partner for the cruise industry, Hellmann understands the need to provide unique solutions Hellmann s vendor management has a structured approach that provides value, reliability and flexibility. With our global network, visibility tools, dedicated cruise personnel and consolidation solutions, Hellmann provides the optimal service as a onestop-shop. For a seamless transition Hellmann offers warehousing, inventory management, and realtime tracking of goods from our facilities to any vessel worldwide. Hellmann s include: Coordinated Expertise Vendor Management Cargo consolidations Direct vendor consolidation Integrated IT solutions Multi-mode Transportation Pick and Pack PO Management solutions Construction projects for the cruise industry require a specialized approach involving a high level of coordination as well as with technical expertise. For both New Builds and Dry Docks, a dedicated team is assigned to provide a centralized channel of communication along with the focus that these projects demand. at the shipyard makes the need for constant communication all the more critical. Our New Build project team works closely with all parties to ensure deliveries are orchestrated to match these labor and equipment schedules. Close tracking of all POs is a requirement that includes coordinating with suppliers and vendors, reporting of any delays in cargo readiness, management of pick ups and deliveries and tracking along the entire delivery chain. Our team has to be flexible and have the resources to respond quickly to changing demands and priorities. There is always a tight time constraint with the construction schedule and the availability of resources such as cranes and technical crews

5 7 8 Dry-Docks & Refurbishments Project Cargo Dry docks and refurbishments require the same type of coordination as new build projects but over a shorter timeframe. As a dry dock or refurbishment project takes an active vessel out of service it is much more concentrated in terms of the actual time the vessel is in the shipyard, usually one to four weeks. However, the amount of support required can span several months. Hellmann s specialized team manages the process full cycle coordinating activities that take place prior to, during and after the dry dock itself. Hard work, flexibility, and a willingness to approach each project with innovative solutions characterize Hellmann s Project Cargo team best. We move your heavy cargo using the most strategic routings by all methods of transportation. Our project management approach, forged through years of experience, ensures that we can handle every aspect of even the most complex logistics assignments. Flexible & Responsive, Start to Finish Our team does not consider the task complete until the vessel is well under way, the last tools and materials are returned from the shipyard, all reporting is complete and the post-project evaluation has been concluded. Hellmanns s Dry-dock & Refurbishemnt solutions include: Before the Dry Dock PO Managment Vendor Coordination Transportation Management Cargo Consolidation Customs Brokerage Hazardous Material During the Dry Dock Schedule Management Exception Management After the Dry Dock Post Project Management Reverse Logistics Reporting Heavy Solutions Our Project Cargo team is capable of handling shipments of typically larger total contract volume for complete industrial or infrastructural installations from a variety of different points of departure to a single, sometimes multiple, destination. All projects are effected over a certain timeframe with a specific start and end point comprising movements across all products. Hellmann s Project Cargo solutions include: Chartering services Delivery deadline monitoring and management Duty drawback applications/management Engineering, Procurement, and Construction (EPC), CEM - Oil & Energy (O&E)/Oil & Gas (O&G) Heavy-lift cargo > 25,000kg piece weight Oversized cargo > 15m length and/or > 3.5m width/height Heavy-lift transport engineering In-plant technical expediting On-line PO/shipment track & trace Pre-carriage Supervision of port handling Supplier global purchase order management Warehousing

6 9 10 Hellmann Contract Logistics Hellmann IT Solutions Hellmann s warehouse management solutions are tailored to meet our customers unique requirements. Our innovative computerized warehousing and distribution facilities develop and implement solutions along the supply chain while providing global visibility. We staff and manage our own logistics centers strategically located around the globe. With a dedicated internal staff and alliances with third-party IT market leaders, Hellmann provides personalized solutions for its customers. With unique systems like Hellogic, our proprietary global platform that integrates all our transportation management systems such as the Oracle ebusiness suite, Hellmann can provide you with a full range of solutions that meet your business needs. Integrated, versatile, and experienced Our network for local, national, and worldwide distribution programs is fully integrated to provide consistent and top quality service. Our warehousing solution for cruise logistics utilizes customized tools and applications to ensure that the unique requirements of the cruise industry are efficiently and seamlessly managed. Hellmann s Contract Logistics solutions include: Assembly and distribution Cross-dock solutions Industry specific solutions Kitting Packaging, crating, and short-term warehousing Pick and pack Return and repair Vendor Management Inventory (VMI) Warehousing and order fulfillment Global, customized, and cutting-edge Our years of experience supporting cruise lines have taught us that industry requirements go beyond traditional Warehouse Management Systems. Hellmann s response has been to implement a customized system specifically designed for these requirements and linked to our entire suite of enterprise applications. Hellmann s IT solutions include: Customized IT solutions Customs compliance monitoring Data quality control Document archiving solutions EDI integration IT consulting KPI monitoring Opportunity assessments Real-time tracking & tracing Reporting/business intelligence solutions Supply chain management solutions Supply chain optimization Warehouse management solutions Web-portal solutions

7 Adding value beyond moving cargo from source to ship worldwide... Our customers have placed their trust in our family-run company since We continuously optimize our services in order to adapt flexibly to changing customer requirements. With over 16,500 employees and more than 440 offices in over 157 countries, we ensure your goods reach their destination safely and on time. Entrust your goods to a logistics partner who understands your business needs and creates unique solutions - for you.