Fachhochschule Furtwangen Name:.. Business strategy Prof. Dr. Peter Mattheis SS Test

Transcription

1 Test 1. What is the right sequence of phases of a business process design project? Write number into the circles (1,5 P)! as is analyse implementation to-be-model 2. Which roles of consultants do you need in an as-is-workshop? (1,5 P) Which models do you use in Software-evaluation to decide whether a software fits to the needs of a company? (3 P) 4. Which steps belong to the as-is analysis? Complete the expressions and sign the right steps! (6 P) P.. pre. as-. analyse developing w.-p. determine key-figures define to-be-processes discuss the objectives with the management develop a v -c determine the necessary transactions on the SAP-system

2 5. Please mention five advantages of standard-software (2,5 P) 6. a) Please mention three advantages for using an implementation method like ASAP! (1,5 P) b) How can a consulting company increase efficiency in software implementation projects? (1 P) They may use less s and more t 7. Please mention the five phases in ASAP (2,5 P)

3 8. To which phases of ASAP do the following activities belong? (1,5P) Phase rganisationsstruktur Benutzerschulung Produktionssupport Which ARIS models do you recommend to present the results of an as-is analyse! (2 P) Which are the processes in mysap? (3,5 P) What are the two aspects to increase efficiency in procurement? (1 P)

4 12. Describe the seven steps of the e-procurement circle! (3,5 P). 13. a) What would you recommend to the CEs of Elcoga to increase revenue in 2005? (2 P)... b) What would you recommend to increase profit in 2005? (2 P) 14. Give arguments for reducing cycle time with e-procurement! (2 P)

5 15. What are the alternatives to store a supplier catalogue? (1,5 P) 16. Which solution would you recommend? Why? (1 P) 17. Estimate the costs of an procurement process? (0,5 P) 20 to to to Connect these two processes using process connectors! (5 P) Shipment Fill out with suitable process connectors, events and functions from the Production and shipment process! Billing Add the persons from Elcoga to the functions who are involved in these processes! Copyright IDS Scheer AG

6 19. What are important functions/aspects of a virtual marketplace? (2,5 P) Virtual marketplace Shop 1 Shop 2 Shop... Shop n Virtueller Marktplatz Middle Ware Prozesse... Integration Prozesse ERP-System (SAP R/3) Dr. Peter Mattheis 20. a) Please put in the right sequence and complete! (3,5 P) as-is analyse Integration-test detail customizing will be carried out by baseline customizing will be carried out by. functional test b) Describe the difference between integration test 1 and integration test 2 briefly! (1 P)

7 21. Characterize the moduls briefly! (5 P) Advanced planner and optimizer(ap)-moduls Available-to-promise.. Supply network planning (zentral).. Deployment (zentral).. Demand planning (zentral). Production planning and detailed scheduling Describe the planning process referring to the following slide! Fill out the missing words! (2,5 P) Available to promise: order entry/planning. Customer order confirmed Delivery date and ammount Ressource 1 Ressource 2 Ressource 3 today t

8 23. What does Pegging mean? (1,5 P) You can act faster if there are changes in any elements in the Pegging chain With Pegging you can realize dependencies between customer order, procurement order and production order Each element in the pegging chain has an input and an output node 24. Which are criterias to define optimized planning strategies! (2,5 P) Criterias to optimize the planning objective W 1 + W W W 4 + W 5.. = MINIMUM

9 25. Which module fits to the following description? (1,5 P) AP module.. AP module.. AP module

10 26. Please mention the five modules of SAP SEM (5 P) What are the tiers in the three tier BW architcture? (3 P) Bus.. Bus.. Sou Which services could you offer to a customer in a CRM project? Give six examples! (3 P)

11 29. Which components belong to a CRM Systemarcitecture? (3,5 P) Components of a CRM systemarchitecture..... CRM-System What are the touch-points media benefits? (5 P) Touchpoints, media, benefits Kontakte Aufträge Störungen Ansprechpartner Alerts Umsätze..... Kunden übermittelt Angebot überwachen Angebot mit Kunde Angebot Kunde lehnt Kunde einverstanden Angebot ab Angebotsänderung wünscht Absagegrund vermerken Absagegrund vermerkt Angebotspositionen überarbeiten bearbeiten Auftrag Kontaktdaten pflegen positionen Angebos- überarbeitet

12 31. Please give four examples of activities in a to-be-concept! (2 P) Explain the process-owner/process-member concept briefly! (2 P) Write down eight guidelines to design to-be processes! (4 P)

13 34. The to-be-concept can be devided in two phases! Who is your partner on customer s side in these two steps? (1,5 P) Phase Design value chain. Customer What can you describe in a team diagramm? (1 P) Why do you need the AP-module in a CRM architecture? (1 P) because of the. 37. How do you call an software implementation in one step? (1 P) Who cares normally in an SAP project about the 1 st level support 2 nd level support 3 rd level support (3 P) Good luck!