Requesting Apps for ipads

Transcription

1 Requesting Apps for ipads Apps are requested through the ITS Helpdesk or the HEAT work order system at There are 2 different app requests and this document will walk you through both processes. They are referred to as Cash and Non-Cash Apps. Cash Apps are apps that cost money. The school or department must purchase licenses through Apple s Volume Purchase Program (VPP). Contact your administration for authorization and assistance. Each Cash App license is assigned to an individual ipad. Non-Cash Apps are free apps. Though they are free, ITS must acquire licenses from Apple through the ITS VPP account. Enough licenses are acquired to distribute to all school ipads. These apps should not be acquired under a school VPP account. All apps are setup to be available for install from LDSB App Catalog. Cash Apps will only be visible in the catalog on assigned ipads. *Submit separate work orders for Cash and Non-Cash apps. Before you submit a work order (Heat Ticket) for apps, you should search the LDSB App Catalog for the App or one that is similar. It may be there already. Submitting a work order (Heat Ticket) is always your best option for service. So if you are asking should I submit a work order?, the answer is always, Yes.

2 Logging into Heat and Submitting App Requests ipads have an app on them to submit work orders (Heat Ticket). 1. Tap ITS Helpdesk to open the app to submit an ITS Heat request (Work Order). If this app does not appear on the ipad. It may have been deleted. It can be found and installed from LDSB App Catalog. 2. After launching the app you will be asked for your login information. Use your AD login.

3 3. On the next screen. Tap New Issue. This will start a new work order request.

4 4. When the new work order opens, note the New Issue number. This is your work order reference number. Also note the 3 boxes outlined in red. These are the fields you are required to fill in to complete the work order.

5 5. Tap the field School/Location. The keyboard will popup. Enter the first few characters of the school or buildings the device is located. Tap the location from the drop down menu.

6 6. Category is not a mandatory field and by default the field is filled as Technical Issues. This sends the work order to the location s Computer Tech team and not to the ipad service group. Click on the drop down menu below Category and select Mobile Devices (ipads). This will direct the work order to the ipad team.

7 7. Indicate the room number where the ipad can be normally found. Use the Facility Services Number that is located above the door (Barcode sticker - Examples of the numbering would be CLR101, RES202 and STAF101).

8 8. Describe your problem below is different for Non-Cash (8.1) and Cash (8.2) apps Non-Cash Apps These apps only need to be requested and ITS will acquire the licenses. Do not get licenses under the school VPP account. These licenses will not be used because ITS licenses allow distribution of the app to multiple locations. In the description, include the proper name of the app (as seen in Apple s App Store), the app Developer name and weblink for the app (when possible). The App will be made available for install from LDSB App Catalog on all school ipads.

9 8.2. Cash Apps These apps need to be purchased through the school VPP account before a work order is submitted. Once the apps have been ordered, a HEAT ticket (work order) needs to be submitted. The description should include the name of the app, the number of licenses that were purchased and the ipad names that the licenses will be assigned to (use the naming that was assigned by ITS ie. Jgs_ipad001). The name can be found on a sticker attached to the back of the ipad. If this is covered by a case. Go into settings and on the left hand side find icloud. The first part of the address (below icloud heading) is the name. ie - jgs_ipad001@limestone.on.ca 9. Click the Submit button. You then should receive a confirmation stating that the Work Order was submitted.