Anil Bilgihan ACADEMIC QUALIFICATIONS TEACHING INTERESTS

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1 Department of Consumer Sciences The Ohio State University 1787 Neil Ave. Campbell Hall, 115B Columbus, OH Phone: (614) Fax: (614) ACADEMIC QUALIFICATIONS Ph.D. Rosen College of Hospitality Management, University of Central Florida, Orlando, FL, Dissertation Title: Hedonic and utilitarian shopping motivations in the lodging industry: The case of e- booking websites 57 credit hours completed (27 credit hours in statistics and research methods) Hospitality Management M. S. Alfred Lerner School of Economics and Business, University of Delaware, Newark, DE, Thesis Title: An analysis of in- room entertainment technologies in hotels B. S. Bilkent University, Ankara, Turkey Title: Fingerprint recognition for employee tracking system (Times Higher Education, World University Rankings: Highest- ranked university in Turkey) Hospitality Information Management Computer Technology and Information Systems TEACHING INTERESTS Hospitality & Tourism Marketing Services Marketing e- Commerce Hospitality Product Management Hospitality Information Systems Hospitality Information Management Management Information Systems Marketing Planning Sports Marketing Branding 1

2 RESEARCH INTERESTS Social Media Marketing in Tourism and Hospitality Online and Web Strategies Pricing Strategies Strategic Technology Investment Strategic Technology Management Information Society Corporate Social Responsibility Service Failure and Recovery Innovative Marketing Branding Social Interactions TEACHING EXPERIENCE The Ohio State, Department of Consumer Sciences Assistant Professor Columbus, OH, Present CSHSPMG 4800 Hotel Systems I Fundamentals of lodging management 41 students UCF Rosen College of Hospitality Management Lecturer/ Instructor Orlando, FL, HFT 7589 Advanced Research Methods in Hospitality and Tourism The advanced research methods for hospitality and tourism research. Emphasis is on multivariate statistics. Team taught with Dr. Khaldoon Nusair HFT 4295 Leadership and Strategic Management in Hospitality Industry The advanced operational and strategic management applications for hotels and resorts. Team taught with Dr. Fevzi Okumus 45 students per class section HFT 2252 Lodging Operations Emphasis on guest cycle management and introduction to major departments within hotels and other lodging operations. Guest lectured 2

3 80 students per class section HFT 2500: Hospitality & Tourism Marketing The application of marketing concepts to the hospitality and tourism industry. Special emphasis on marketing planning and strategic marketing. Teaching effectiveness: 4.30/5.00 One semester in a face- to- face setting 45 students per class section HFT 3444: Hospitality Information Systems Focuses on management functions and practices, information systems and technology in hospitality. Higher tech for higher touch building on computer literacy and operation knowledge. Teaching effectiveness: 4.70/5.00 Seven semesters both face- to- face and mixed mode settings 45 students per class section Alfred Lerner School of Economics and Business, University of Delaware Teaching Assistant Newark, DE, HRIM 187: Introduction to Hospitality Information Technology Provides an overview of the information systems and technology applications used in the hospitality industry to support operations and management decision- making. Also covers hospitality specific software applications. Prepared online hospitality technology course videos, published lab guide for hospitality technology applications. Nominated for Excellence in Teaching PUBLICATIONS Refereed Research Journal Articles (In- print or accepted) 1. Nusair, K. Bilgihan, A., & Okumus, F. (In Press). The Role of Online Social Network Travel Websites in Creating Social Interaction for Gen Y Travellers. International Journal of Tourism Research. 2. Nusair, K., Bilgihan, A., & Okumus, F. (In Press). The Role of online social media in developing customer relationship for the travel industry, Tourism Management. 3. Bilgihan, A. (2012). A Study of Accepted Pricing Points for In- room Entertainment Technology Amenities by Guests, Journal of Hospitality and Tourism Technology 3(1), Cobanoglu, C., Bilgihan, A., Berezina, K., & Nusair, K. (2012). The Impact of Wi- Fi Service in Restaurants on Customers Likelihood of Return to a Restaurant, Journal of Foodservice Business Research, 15 (3),

4 5. Bilgihan, A. Okumus, F. Nusair, K., & Kwun, D. (2011). Information Technology Applications and Competitive Advantage in Hotel Companies, Journal of Hospitality and Tourism Technology, 2 (2), Holcomb, J. Okumus, F., & Bilgihan, A. (2010). Corporate Social Responsibility: What the Top Three Theme Parks in Orlando Reporting? Worldwide Hospitality and Tourism Theme, 2 (3), Bilgihan, A., Cobanoglu, C., & Miller, B. (2010). Importance- Performance Analysis of Guest Entertainment Technology Amenities in the Lodging Industry. FIU Hospitality Review, 28 (3), Book Chapters 1. Nusair, K., Erdem, M., Okumus, F., & Bilgihan, A. (in press, 2011) Online Social Networks in Travel in Sigala, M. Web 2.0 in Travel, Tourism and Hospitality: Theory, Practice and Cases, Ashgate Publishing Group. Refereed Conference Papers and Presentations 1. Entertainment Venue Revenue Management I- CHRIE Florida/Caribbean Chapter Spring 2012 Conference. 2. Relationship between Guest experience, Personality Characteristics and Satisfaction: Moderating Effect of Extraversion and Openness to Experience I- CHRIE Florida/Caribbean Chapter Spring 2012 Conference. 3. Bilgihan A., Okumus F., & Nusair K. (2012) The Role of Commitment Dimensions in Creating Online Brand Image and e- Loyalty: The Case of Online Hotel Booking Websites, 17th Graduate Education and Graduate Student Research Conference, Auburn, AL. 4. Bilgihan A., Okumus F., & Nusair K. (2012). The Role of Demographics in Predicting e- Loyalty in Social Network Websites. 17th Graduate Education and Graduate Student Research Conference, Auburn, AL. 5. Xu, L. Bilgihan, A., & Wang, Y. (2011). Evaluation of Website Functionality in US Lodging Industry. The International Sounds and Tastes of Tourism Education Annual Conference, October 20, 2011, Miami, FL. 6. Berezina, K., Bilgihan, A., Cobanoglu, C., & Okumus, F. (2011). What Makes Satisfied Customers Happy? Text Mining of Hotel Reviews. ihita Annual Conference, June 19, 2011 Austin, TX. 7. Nusair, K., Bilgihan, A., & Okumus, F. (2011). The Role of Social Media in Creating Social Interactions. ihita Annual Conference, June 19, 2011 Austin, TX. 8. Bilgihan, A., & Wang, Y. (2011). How can Hospitality Organizations Create IT Induced Competitive Advantage? A Theoretical Framework. 16th Graduate Education and Graduate Student Research Conference, January 6-8, 2011, Houston, TX. 4

5 9. Bilgihan, A., Nusair, K., & Okumus, F. (2011). Social Networking Websites: Do Generation Y Use Them Before Making Decisions for Hotels and Restaurants? 16th Graduate Education and Graduate Student Research Conference, January 6-8, 2011, Houston, TX. 10. Bilgihan, A., Okumus, F., Nusair, K., & Cobanoglu, C. (2011). Barriers to Information Technology Change Project in Hotels. 16th Graduate Education and Graduate Student Research Conference, January 6-8, 2011, Houston, TX. 11. Berezina, K., Bilgihan, A., Cobanoglu, C., & Okumus, F. (2011). The Information Technology (IT) Skills of Hospitality School Graduates as Perceived by Hospitality Professionals. Proceedings of 16th Annual Graduate Student Research Conference in Hospitality and Tourism, January 6-8, 2011, Houston, TX 12. Bilgihan, A., Okumus, F., Nusair, K., & Kwun, D. (2010). Can Information Technology Applications Provide Hotels a Competitive Advantage? ihita 17 th Annual Conference, June 25, 2010, Orlando, FL. 13. Bilgihan, A., Cobanoglu, C., Karadag, E., & Okumus, F. (2010). Biometric Technology Applications and Trends in Hotels. Proceedings of the International Council on Hotel, Restaurant, and Institutional Education Annual Conference, July 28-31, 2011, San Juan, Puerto Rico. 14. Cobanoglu, C., Bilgihan, A. F., Erdem, M., & Hancer, M. (2009). Is Wi- Fi Service in a Restaurant a Determinant of Customers' Revisit Intention? Proceedings of the Decision Science Institute 40th Annual Meeting, New Orleans, LA. 15. Bilgihan, A., Cobanoglu, C., Grubbs, R., & Berezina, E. (2009). A Study of Accepted Pricing Points for In- Room Entertainment Technology Amenities By Guests, Fordham Pricing Conference, Orlando, FL. 16. Bilgihan, A., Beldona, S., & Cobanoglu, C. (2009). The adoption of fingerprint payment technology mechanisms at the customer end. Proceedings of the 16 th International Conference on Information Technology and Travel & Tourism, Amsterdam, Netherlands. 17. Bilgihan, A., Cobanoglu, C., & Miller, B. (2009). The impact of Wi- Fi service in restaurants on customers frequency of visit. The Thirteenth Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Las Vegas, NV. 18. Bilgihan, A., Kalkan, K., & Cobanoglu, C. (2008). An Analysis of Fingerprint Applications and Trends in Hotels. The Thirteenth Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Orlando, FL. 19. Cobanoglu, C. & Bilgihan, A. (2008). An analysis of Wi- Fi access in restaurants from customers' perspective. Proceedings of the Hospitality Information Technology Association Conference, Austin, TX. 20. Kalkan, K., Bilgihan, A., & Cobanoglu, C. (2008). An analysis of Wi- Fi access in restaurants. National Restaurant Association Management Information Systems Conference, Las Vegas, NV. 5

6 Invited Research Presentations 1. Bilgihan, A. & Cobanoglu, C. (2009). GPS as a Marketing Tool for Your Restaurant. The International Restaurant Show, Las Vegas, NV. 2. Cobanoglu, C., Bilgihan, A., & Kalkan, K. (2009). The Impact of Wi- Fi Service in a Restaurant on Patron's Intention of Re- visit. The Annual International Foodservice Technology Conference and Exhibition, Orlando, FL. AWARDS AND HONOR Excellence in Teaching Award (Nominee), University of Delaware, 2009 Extensive Research Award, Cisco Turkey, 2007 XRoom Technology Scholar, University of Delaware, Best Thesis Award, CTIS Awards, Bilkent, Ankara, 2007 SERVICE Editorial Assistant International Journal of Contemporary Hospitality Management Ad- Hoc Reviewer (2010 present) Journal of Hospitality Marketing and Management Journal of Hospitality and Tourism Technology Invited Reviewer (2011) Graduate Student Research Conference in Hospitality and Tourism International CHRIE Conference Conference (2008) The First Payment Card Industry (PCI) Compliance in Hospitality Conference, Newark, DE, 2008 X- Room Conference, 2008 COMPUTER SKILLS AND TECHNICAL EXPERTISE Statistical Packages: LISREL, Amos, SPSS, SAS, STATA Programming Languages: C, C++, Oracle, Java, HTML, Assembly, SQL, C#, ASP.NET, PHP Operating Systems: DOS, Windows, Unix, Max OS X Package Programs: Microsoft Package Programs, MS. Office, Dreamweaver, MS Expression, hospitality applications, cost management software package programs, slingshot, Online class preparation software packages such as Camtasia, Snagit, Database Systems, Software Engineering, Systems Programming, Computer Networks. 6

7 REFERENCES Fevzi Okumus, PhD., CHE Editor- in- Chief of the International Journal of Contemporary Hospitality Management Chair of the Hospitality Services Department Rosen College of Hospitality Management University of Central Florida 9907 Universal Boulevard, Orlando, FL Tel: Fax: E- mail: Fred DeMicco, PhD. Professor and ARAMARK Chair, Alfred Lerner School of Economics and Business, University of Delaware 14 W. Main St. Newark, DE Tel: Denver Severt, PhD. Associate Professor, Rosen College of Hospitality Management 9907 Universal Boulevard, Orlando, FL, Tel: Cihan Cobanoglu, PhD., CHTP Dean, University of South Florida - Sarasota- Manatee 8350 N. Tamiami Trail, SMC B221 Sarasota, FL Tel: cihan@cihan.org Khaldoon Nusair, PhD. Associate Professor, Rosen College of Hospitality Management 9907 Universal Boulevard, Orlando, FL, Tel: Khaldoon.nusair@ucf.edu 7