Curriculum Vita of. Dr. Po-Ju Chen, PhD, Fulbright Scholar

Transcription

1 Curriculum Vita of Dr. Po-Ju Chen, PhD, Fulbright Scholar Personal contact information: 9338 Cypress Cove Drive, Orlando, FL **************************************************************************************** Associate Professor (2002-present) Rosen College of Hospitality Management, University of Central Florida, USA Qualifications [Academic Qualifications] PhD (2004) Pennsylvania State University, USA MSc (1997) Pennsylvania State University, USA BA (1990) Tamkang University, Taiwan Fulbright Scholar (2012/2013, Denmark; 2014/2015, Austria) Visiting Associate Professor (2015), Salzburg University of Applied Science, Salzburg, Austria Visiting Associate Professor (2014), School of Hotel and Tourism Management, Hong Kong Polytechnic University, Hong Kong, China Visiting Professor (2012), University College of Northern Denmark, Aalborg, Denmark Visiting Assistant Professor (2006), University of Aruba, Aruba, Dutch Caribbean Assistant Professor ( ), Rosen College of Hospitality Management, University of Central Florida, Orlando, Florida, USA [Professional Qualifications] UCF-Walt-Disney-World Continuing Education Instructor, Guest Services Management Training, Walt Disney World (2007, 2009, 2011, 2013) President, Florida/Caribbean Chapter of Council of Hotel Restaurant and Institutional Educators (CHRIE) (2010) Talent Management Advisor, the 2014 TEDxFulbright USA (2014) Member of International CHRIE (1999-present) Vice President/Treasurer, Florida/Caribbean Chapter of CHRIE ( ) Six Sigma U.S. Green Belt Certificate# (2012) Member of International Society of Travel and Tourism Educator ( ) Board member, Mid-Florida Fulbright Association Chapter ( ) Board member, Centre of Women Excellence, University of Central Florida The SHARE Centre, Certification of Hospitality Information Association, Train the Trainer, Smith Travel Research (2012) Chair, Rosen College International Affairs Committee (2008-Present) Chair, Rosen College Ph.D. Course Review Committee ( ) Chair, Rosen College Scholarship Committee ( ) Chair, UCF Hospitality Services Department Mission and Vision Committee ( ) Chair, UCF Hospitality Services Department Degree Review Committee ( )

2 [Editorial Board Membership] International Journal of Contemporary Hospitality Management, Editorial Board Member International Journal of Contemporary Hospitality Management o Guest Editor: Special Issue: Social Entrepreneurship Journal of Hospitality and Tourism Research International Journal of Online Pedagogy and Course Design [Awards] 2014/2015 Fulbright Research and Lecture Award in Business, Salzburg, Austria 2013 Outstanding Reviewer Award, Cornell Hospitality Quarterly 2013 Teachers Academy Award, Central Florida Hotel and Lodging Association 2013 UCF Creed Keeper - Scholarship Excellence Award, University of Central Florida 2012 Fulbright Scholar - Lecture Award in Business, Aalborg, Denmark 2012 John Wiley & Sons Award for Innovation in Teaching, International Council on Hotel, Restaurant, and Institutional Education (I-CHRIE) 2012 Research Incentive Award, University of Central Florida 2011 Excellence in Research Award, University of Central Florida 2009 Literati Network Award for Excellence - Highly Commended Award, Literati Network, Emerald Group, United Kingdom 2007 Nominee for Best Research Paper Award, Hospitality and Leisure Conference, Lausanne, Switzerland 2007 Teaching Incentive Program (TIP) Award, University of Central Florida Personal Introduction Dr. Po-Ju Chen is an Associate Professor with the Rosen College of Hospitality Management at the University of Central Florida. Since joining the Rosen College in 2002, Dr. Chen has focused on hospitality and tourism community outreach, on a national and international scale. She served as the 2010 President of the Florida/Caribbean Chapter of Council of Hotel, Restaurant and Institutional Educators (FL-Caribbean CHRIE). She is an U.S. Fulbright Scholar, a Fulbright Association Mid-Florida Chapter board member, and a 2014 TEDxFulbright USA talent management advisor. Her teaching experience includes research methodology, leadership and strategic management, guest services management, accounting, finance management, hospitality marketing, tourism management, information technology, human resources management, convention and event management, fairs and festivals, and tourism geography. Her efforts earned several teaching awards including the 2012 John Wiley & Sons Award for Innovation in Teaching by I-CHRIE. She received a 2012/2013 Fulbright Lecture Award to Denmark, followed by a 2015 Fulbright Research and Lecture Award to Austria. Dr. Chen specializes in social psychology research, with an emphasis on generational studies, ethics, social entrepreneurship, human resources management, sustainability and cross-cultural research in hospitality and tourism. She has published articles in several leading academic research journals resulting in over 600 citations. Her research has received several awards including the Literati Network Award for Excellence as well as the 2014/2015 Fulbright Research and Teaching Award to Austria focusing on social entrepreneurship.

3 [Areas of Research Expertise] Human Resources Management Ethics and Leadership Innovation and Strategic Management Social Entrepreneurship Destination Image/ Travel Constraints Cross-cultural Communication Generational Studies Service Quality/Customer Satisfaction Sustainability in Hospitality/Tourism Publications [Areas of Teaching Expertise] Entrepreneurship Leadership and Strategic Management Human Resources Management Tourism Management Hospitality Managerial Accounting Information Technology Hospitality Marketing Research Methodology [Selected Journal and Conference Articles] Chen, P., Singh, D., Ozturk, A., & Makki, A. (2015 in-print). Can fundraising be fun? An event management study of unique experiences, performance and quality. Tourism Review. Tasci, A., Croes, R., Pizam, A., & Chen, P. (2015 in-print). The return on investment for undergraduate degrees in hospitality and tourism management. Tourism Economy. Fuchs, G., Chen, P., & Pizam, A. (2015 in-print). Are travel purchases more satisfactory than non-travel experiential purchases and material purchases? An exploratory study. Tourism Analysis. Ndebele, P., Chen, P., & Okumus, F. (2015 in-print). Going beyond recycling by embracing total sustainability A case study of Rosen Hotels. Journal of Hospitality & Tourism Cases. Chen, P., Hua, N., & Wang, Y. (2013). Mediating perceived travel constraints: The role of destination image. Journal of Travel and Tourism Marketing, 30(3), (SSCI Journal). Prentice, C., Chen, P., & King, B. (2013). Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts. International Journal of Hospitality Management, 35, (SSCI Journal). Chen, H., Chen, P., & Okumus, F. (2012). The relationship of travel constraints and destination image: A case study of Brunei. Tourism Management, 35, (SSCI Journal). Chen, P., Okumus, F., Hua, N., & Nusair, K. (2012). Developing effective communication strategies for the Spanish-speaking and Haitian-Creole-speaking hospitality workforce. World Hospitality and Tourism Themes, 3(4), Murphy, K., Croes, R., & Chen, P. (2012). Turismo y Agricultura Un modelo de Alimentación Lenta para la promoción de productos agrícolas locales por medio del Turismo en asistencia de los menos afortunados en LatinoAmérica. University of Costa Rica Journal. Chen, H., Chen, P., & Wang, M. (2011). Application of Perception-Promotion Matrix Model: The case of Kaohsiung City. Journal of Travel and Tourism Marketing, 29(2), (SSCI Journal). Ro, H., & Chen, P. (2011). Empowerment in hospitality organizations: Customer orientation and organizational support. International Journal of Hospitality Management, 30, (SSCI Journal). Chen. P. (2010). Differences between male and female sport event tourists: A qualitative study. International Journal of Hospitality Management,29(2), (SSCI Journal).

4 Chen, P., & Tesone, D. V. (2009). Comparison of hospitality practitioners and student/practitioner work values. Advances in Hospitality and Leisure, 5, Shani, A., Chen, P., Wang, Y., & Hua, N, (2009). Testing the impact of a promotional video on destination image change: Application of China as a tourism destination. International Journal of Tourism Research, 12, (SSCI Journal). Chen, P., & Choi, Y. (2008). Generational differences in work values: A study of hospitality management. International Journal of Contemporary Hospitality Management, 20(6), (SSCI Journal). Chen, P. (2008). Exploring unspoken words: Using ZMET to depict family vacationer mental models. Advances in Hospitality and Leisure, 4, Severt, D.E., Wang, Y., Chen, P, & Breiter, D. (2007). Examining the motivation, perceived performance, and behavioral intentions of convention attendees: Evidence from a regional conference. Tourism Management, 28(2), (SSCI Journal). Chen, P., & Pizam, A. (2006). Cross-cultural tourism marketing. In D. Buhalis, C. Costa. (Ed.), (pp ).Tourism management dynamics. London: Elsevier. Chen, P. (2006). Sport tourists' loyalty: A conceptual model. Journal of Sport and Tourism, 11(3), Chen, P. (2006). The attributes, consequences and values associated with event sport tourists behavior: A means-end chain approach, Event Management, 10(1), Wu, J., DeSarbo. W. S., Chen. P., & Fu, Y. (2006). A latent structure factor analytic approach for customer satisfaction. Marketing Letters, 17(3), (SSCI Journal) DiPietro, R.B., Tesone, D.V., & Chen, P. (2005). Hospitality student expectations: Is there a relationship with factors of hope? Journal of Human Resources in Hospitality and Tourism, 4(1), Chen, P. (2004). Sport Club: Understanding fans loyalty. Journal of Hospitality, Tourism and Leisure Science, (3), Ricci, P., Tesone, D. V., & Chen, P. (2004). Rolling the dice on casinos in Florida: Will residents view legalized casino gaming as a cure for a financial crisis? E- Gambling: Electronic Journal of Gambling Issues. 11(July), (SSCI Journal) Bordi, P., Lambert, C., Devitis, C. A., Chen, P., & Conley, C. (2002). Sensory comparison of a soy enhanced chocolate candy and a regular chocolate candy. Foodservice Research International, 13, Kerstetter, D.L, Zinn, C., Graefe, A., & Chen, P. (2002). Perceived constraints to state park visitation: A comparison of former-users and nonusers. Journal of Park and Recreation Administration, 20(1), Bartlett, A., & Chen, P. (2001). Theory and practice in managerial selection: Do we practice what we preach? Journal of Hospitality and Tourism Education, 13(3), Chen, P., & Kerstetter, D. (1999). International students image of rural Pennsylvania as a travel destination. Journal of Travel Research, 37(3), (SSCI Journal) Conference Proceedings and Presentations Social entrepreneurship: The role of hospitality and tourism. (2014). Hong Kong Polytechnic University. Innovation in hospitality and tourism management. (2014). City University, Macau. Lefrid, M., Chen, P., & Singh, D. (2013). Employee retention intention. Annual Conference of the International Council of Hotel, Restaurant and Institutional Education, St. Louis, Missouri, July 2013.

5 Saenyanuapap, S., & Chen, P. (2012) Performance-Importance-Analysis of island destination sustainability program. Annual Conference of the International Society of Travel and Tourism Educators. Freiburg, Germany, October, Weinlane, J., Chen, P., & Sighn, D. (2012). Guest perceptions of timeshare resort vacation satisfaction. FL/Caribbean CHRIE, Orlando, Florida, September, Chen, P. (Presenter), Sighn, D., Weinlane, J., Gregory, A. (2012). An assessment of owners, exchangers and renters Perceptions of timeshare resort vacation satisfaction. FL/Caribbean CHRIE, Orlando, Florida, July Chen, P., Lee, J., & Li, X. (2011). Effects of unique experiences and performance on the quality of a fundraising event. Annual Conference of the International Society of Travel and Tourism Educators, Miami. October, Chen, P., & Chen, H. (2010). The ego involvement in the community based event. Annual Conference of the International Council of Hotel, Restaurant and Institutional Education, San Juan, Puerto Rico, July Chen, P., & Chen, H. (2009). An examination of Muslim destination image and travel constraints from the perspectives of young travelers. Annual Conference of the European Council of Hotel, Restaurant and Institutional Education, Helsinki, Finland, October Chen, P. (2009). Consumer perception of environmental friendly lodging: A qualitative study. Annual Conference of the International Council of Hotel, Restaurant and Institutional Education, San Francisco, CA, July Chen, P. (2009). The assessment of attendee satisfaction and behavioral intention to a world record competition event using expectancy disconfirmation model. International Conference of Festival and Event Research (ICFER), Orlando, FL. January Lumbert, S., & Chen, P. (2009). Identifying the impact of pop-culture on the tourism destination image of the United States. Hospitality Graduate Conference, Las Vegas, NV, January Chen, P. (2008). An assessment of US tourist destination loyalty to a Caribbean island. Annual Conference of the International Council of Hotel, Restaurant and Institutional Education, Atlanta, GA, July Chen, P. (2007). Exploring unspoken words: Using ZMET to depict family vacationer mental models. Advances in Hospitality and Leisure. The 1st Hospitality & Leisure: Business Advances and Applied Research Conference, Nominated forbest paper award. Ecole Hôtelière de Lausanne, Switzerland. July Chen, P., Waymire, C., & Nierop, T. (2007). Family vacationer s shopping behavior: A cross-cultural study. Annual Conference of the International Council of Hotel, Restaurant and Institutional Education, Dallas, TX, July Chen, P., & Kaufman, T. (2007). A Comparison Study of Hospitality Practitioners and Students Work Values. Presented at the 2007 International Society of Travel and Tourism Educators (ISTTE) Conference, Charleston, SC, October Chen, P. (2006). The mental model of shopping on vacation. Annual Conference of the International Council of Hotel, Restaurant and Institutional Education, Orlando, FL, July Kaufman, T. J., Iskat, W., & Chen, P. (2006). Professional module development: Year Two. Annual Conference of the International Society of Travel and Tourism Educators (ISTTE) proceedings, Las Vegas, NE, October Chen, P. (2005). Exploring hospitality managers work values. International Society of Travel and Tourism Educator, Chicago, IL, October Chen, P. (2005). Shopping on vacation: A means-end chain approach. International Society of Travel and Tourism Educator, Chicago, IL, October Chen, P. (2005). Depict mental models of family vacationers. Annual Conference of the International Council on Hotel, Restaurant and Institutional Education,

6 Philadelphia, PA, July Chen, P. (2005). Understanding family vacationers travel experiences. Travel and Tourism Research Association 35th Annual Conference, Toronto, Canada, July Industry Outreach/Professional Practice [Consultancies and Professional Practice] Career Preparation for College Students ( ) Services Training Workshops ( ) Guest Services Management ( ) Career Readiness for O-Force (Greater Orlando Metropolitan Area Workforce) Analysis: ( ) Orlando Market Wage Survey Report. Orlando Area Hotels. Orlando, FL. ( ) Bacchus Bash Fund Raising Event attendee survey. Central Florida Hotel and Lodging Association. Orlando, FL. ( ) Orlando Veteran Affairs Health Administration (VISIN 8) - Patient-Centered Care Services Management grant proposal team. Orlando, FL. ( ) Developing Effective Communication Strategies for the Spanish-speaking and Haitian-Creole-speaking Hospitality Workforce. Orlando, FL. (2010) Event Attendee Satisfaction Study, Orange County Regional History Center, Orlando, FL. (2007) Guinness World Record Event: The most people yo-yoing at the same place and same time (community project), Orange County Regional History Centre, Orlando, FL. (2008, 2009) Generational Differences in the Hospitality Workforce, Central Florida Hotel and Lodging Association, Orlando, FL. (2007)