Contractor Quick Start Guide for AT&T LSO Website

Transcription

1 Contractor Quick Start Guide for AT&T LSO Website Table of Contents Training Requirements... 1 Getting Started... 1 Security Issues ( , UserID, Password)... 2 Assistance... 2 New User Registration... 3 General Notes Registration Confirmation... 3 Helpful Hints... 4 Logging on to the LSO to Take a Course... 4 Booking a Course... 5 Taking Ask Yourself... 6 Taking Supplier Awareness Taking Quality Installations NPE (TP76300) Taking EJF - Electronic Job Folder Verification of Completion Process... 21

2 Quick Start Guide for AT&T LSO Website There are currently four training courses available to us on the AT&T LSO website - AT&T Ask Yourself, AT&T Supplier Awareness, Quality Installations NPE, and EJF (Electronic Job Folder). TRAINING REQUIREMENTS AT&T Ask Yourself - (Course # ) ANNUAL requirement for anyone working on the AT&T account. Deadline for 2012 Before June 1, Deadline for 2013 before your previous year Anniversary Date. AT&T Supplier Awareness Network Space (Course # ) ANNUAL requirement for anyone working on the AT&T account. Deadline Annually before your previous year Anniversary Date. Quality Installations NPE TP76300 (Course # ) ONE TIME Completion for anyone working on the AT&T account except 4A Testers, Engineers and Managers (and Project Managers) not involved in installation work. Completion could be required again in the future by AT&T for various reasons Deadline before December 31, or Deadline Once, for those who require it, before addition to the AT&T Skill Level List. EJF (Electronic Job Folder) (Course # ) ONE TIME Completion for anyone working on the AT&T account who uses EJF except Skill Level 1 and Skill Level 2 employees, 4A Testers, and Engineers and Managers who don t need access to EJF in order to do their job. Deadline Once for anyone using the Electronic Job Folder NOTE: If an individual does not complete a course by the deadline date, they will not be permitted to work on AT&T orders and will not be permitted access to AT&T facilities until completion of the course has been confirmed. New employees must complete courses required for their position before they will be allowed to work on AT&T orders or have access to AT&T facilities. GETTING STARTED If you have an active UserID/Username and Password, but do not remember your UserID, click on the link below or type the address in the URL bar of your Internet Browser: DO NOT APPLY FOR A NEW USERID IF YOU ALREADY HAVE ONE. 1

3 From this Welcome screen you can: 1. Click on Forgot Password? to have your password reset. Complete the information requested, click Submit, and you will receive an in minutes with a new password. 2. Click on Forgot User ID? to retrieve your User ID (XA number). Complete the information requested, click Submit, and a new screen will show with your XA number. 3. Click on View / Update User Profile to change your company name or update your address. Complete the information requested and click Submit. A screen with your profile will appear where you can update your company name to ADC and change your address to your current address if needed. After following these steps, if you are still having an access problem, contact your contract company representative. If you have current completions of any of the AT&T LSO courses while working for another company, those completions will transfer to BlueStream. See Step 3 above for how to change your company name. SECURITY ISSUES You must register using your own valid address. If a contract company representative is designated to register a group of employees, a valid address for each student must be submitted with the application so that the system generated confirmation is sent to the individual student. If the student does not have an address, one must be obtained for them. NOTE: Keep track of your UserID/Username and Password because you will need it again. Some courses must be repeated annually. You are responsible for your own log in and password information. BlueStream is not allowed to keep a record of your Password. Once you have a UserID, you will not be issued another one. ASSISTANCE If you are having trouble logging into the LSO web site or are having trouble while completing training, contact your contract company representative or the LSO Helpdesk for assistance. Your contract company representative. LSO Helpdesk at (or ). Select prompt 5. Identify yourself as a Business Partner. 2

4 NEW USER REGISTRATION AT THE AT&T LSO WEBSITE if you don t have an Active UserID In the URL Address Bar of your Internet browser type: and press Enter, which will take you to the AT&T LSO Website. From the Welcome screen: 1. Click on New User Registration. 2. From the drop down box, select ADC. 3. Click 4. Complete the New User Registration Form and be sure to remember your password. NOTE: You must use exactly the same first name and last name as it will appear on the Skill Level List. 5. Click at the bottom of the page. 6. You will see the following message on the next screen: Your Name, Your registration request has been Submitted. You will receive an notification once your request has been approved. Please Note: Access to Learning Solutions may take 24 hours. Please use your user name and password to enroll in training. You may close the Browser now. GENERAL NOTES: If there aren t any problems with the application, it will be approved as soon as possible, usually within 24 hours. How long it will take depends on how many other applications are waiting to be approved. Once the application for access to the LSO website has been approved, a system generated confirmation will be sent to the address you provided when you applied for registration. The confirmation will include: the system generated UserID/Username for you the Password you provided when registering the LSO training site URL a reminder to wait 24 hours before accessing the training site. NOTE: If you attempt to access the training site sooner, you will be redirected to a web page that will not explain the problem, resulting in frustration and wasted time. 3

5 Twenty-four hours after you have received your system generated confirmation , you may log in to the LSO training website, Book a course, and complete a course using the SPECIFIC INSTRUCTIONS provided in this document. Once you have successfully completed a course, you must provide confirmation to your contract company representative. See last page of this guide for verification process.) Once your completion has been confirmed for the training courses required for your position and you have met all other requirements for working on AT&T jobs in AT&T facilities, you may be added to the Skill Level List, allowing you access to AT&T facilities. September 12, 2012 NOTE: Be sure to keep your UserID (Username) and Password because you will need them each time you take training at the LSO website. HELPFUL HINTS 1. For best results, access the training site using Internet Explorer Make sure pop-up blockers are turned off. (If they aren t, you may have trouble during the course.) URL FOR APPROVED APPLICANTS TO USE TO TAKE TRAINING AT THE LSO WEBSITE: LOGGING ON TO THE LSO TRAINING WEBSITE 1. Go to 2. Enter your user name in the ATTUID field. 3. Enter your password in the Password field. 4. Click OK. 5. On the next page click OK. ACCESSING THE COURSE 1. Click 2. Click 4

6 BOOKING A COURSE 1. In the Course Number field, enter the eight digit course number for the course you want to take. Ask Yourself # Be sure to search on the Course Number not on the name so that you book the correct Ask Yourself course. Supplier Awareness Network Space # TP76300 # (official name is Quality Installations NPE ) EJF (Electronic Job Folder) # Click Find. 3. When the course has been found, click on the Course Name link in the Course column in the middle of the page. 4. Go to the bottom of the page and click the "Book this course" button or see To Take the Course below. TO TAKE THE COURSE 1. Scroll down the web page to the Start Course section 2. Click the button. 5

7 Taking Ask Yourself September 12, 2012 Completion time is approximately 2 hours. You must have access to a printer when taking this course. NOTE: Course number is # Book the course as described on page 5 of this guide, go to the bottom of the page and click 2. After clicking the Start Course button the second web page shown to the right will open. Do NOT close either of them until you have finished the Knowledge Check. 3. Click 4. Read the Legal Disclaimer page. Click 5. The Minimum Requirements page will display. Read it and verify that your computer meets the requirements. Then click 6. A Welcome to the Ask Yourself course page appears with a short video. Listen and then click 7. A second Welcome to the Ask Yourself course page outlines the goals of the course. Read and click 8. A Menu screen will open showing the course topics. Proceed through each of the topics and follow any on screen instructions. 9. Use the button to advance each page. 10. When you have completed both lessons and the Course Summary, click on the Knowledge Check Menu item. 6

8 11. In the next window click on the button. If the Browser window does not open correctly just close it and return to the Knowledge Check page. You might want to skip this step as it seems to lock up the whole course sometimes. 12. There are 16 questions in the Knowledge Check. 13. When you have completed the Knowledge Check successfully, you will see the Quiz Results screen to the right. A passing score is 80% or above. If you fail the course, you will need to take the course again but you need to wait 24 hours. 14. From this page you have three options for printing or saving a copy of your certificate as shown above. Click on the Print Certificate button to print a copy of your Certificate of Completion. 15. When the Print screen appears, select your printer and click on the Print button at the bottom of the Print screen. 7

9 16. Your Certificate of Completion will then be displayed. NOTE: In addition to being listed on the AT&T Skill Level List, AT&T is now requiring that you carry a printed copy of your Certificate of Completion with you when you are working in AT&T facilities. NOTE: A wallet size card option is now available. Follow the procedure above to print a copy of that. 17. Before leaving this screen you need to also do a screen shot of your Certificate of Completion". (See the last page of this guide for directions on capturing screen shots.) 18. When you have: a. Completed the Knowledge Check, b. Printed your Certificate of Completion and c. Captured and saved a screen shot of your Certificate of Completion, Click the button in the upper right-hand corner of the Quiz Results page so you will be able to get back to your certificate if you ever need to do so. 8

10 19. This will take you to the Manage My Learning page where you will be able to capture the additional two required screen shots. Examples are shown below. both of the above screen shots plus the Certificate of Completion screen shot to your contract company representative following the verification process on the last page of this quick start guide. NOTE: If for some reason, you did not print or capture a screen shot of your Certificate of Completion you can access it later. The date on the certificate will reflect the date you access it rather than your actual completion date. 1. Go to the Manage My Learning page and under My Learner Account click on Training Activities. 2. Under Completed or Expired Courses click the name of the course. 3. Scroll down to the bottom of that page and under Start Course / Book click on Review Course. 4. A popup window will ask you if you would like to return to the last visited location in the lesson. 5. Click OK. 6. Since you have completed the course, this will take you to the Quiz Results page. 7. Go back to Step 13 above and follow the steps to print and capture a screen shot of your Certificate of Completion. 9

11 Taking Supplier Awareness September 12, 2012 Completion time is approximately 1 hour. You must have access to a printer when taking this course. NOTE: Course number is # Book the course as described on page 4 of this guide, go to the bottom of the page and click 2. After clicking the Start Course button the second web page shown to the right will open. Do NOT close either of them until you have finished the Knowledge Check. 3. Click 4. A Menu screen will open showing the course topics. Proceed through each of the topics and follow any on screen instructions. 5. Use the button to advance each page. 6. When you have completed all of the lessons and the Course Review, click on the Knowledge Check Menu item. 7. In the next window click on the button. If the Browser window does not open correctly just close it and return to the Knowledge Check page. 8. There are 20 questions in the Knowledge Check. You will need to answer 16 correctly to reach a passing score. 10

12 9. When you have completed the Knowledge Check successfully, you will see the Quiz Results screen to the right. A passing score is 80 or above. If you fail the course, you will need to take the course again, but you need to wait 24 hours. 10. Click on the Print button to print a copy of your Certificate of Completion. 11. When the Print screen appears, select your printer and click on the Print button at the bottom of the Print screen. 12. Your Certificate of Completion will then be displayed. NOTE: In addition to being listed on the AT&T Skill Level List, AT&T is now requiring that you carry a printed copy of your Certificate of Completion with you when you are working in AT&T facilities. 13. Before leaving this screen you need to also do a screen shot of your Certificate of Completion". (See the last page of this guide for directions on capturing screen shots.) 11

13 14. When you have: a. Completed the Knowledge Check, b. Printed your Certificate of Completion and c. Captured and saved a screen shot of your Certificate of Completion, Click the Exit button in the upper righthand corner of the Quiz Results page. 15.This will take you to the Manage My Learning page where you will be able to capture the additional two required screen shots. Examples are shown below. both of the above screen shots plus the Certificate of Completion screen shot to your contract company representative following the verification process on the last page of this quick start guide. NOTE: If for some reason, you did not print or capture a screen shot of your Certificate of Completion you can access it later. The date on the certificate will reflect the date you access it rather than your actual completion date. 1. Go to the Manage My Learning page and under My Learner Account click on Training Activities. 2. Under Completed or Expired Courses click the name of the course. 3. Scroll down to the bottom of that page and under Start Course / Book click on Review Course. 12

14 4. A popup window will ask you if you would like to return to the last visited location in the lesson. 5. Click OK. 6. Since you have completed the course, this will take you to the Quiz Results page. 7. Go back to Step 10 above and follow the steps to print and capture a screen shot of your Certificate of Completion. 13

15 Taking Quality Installations NPE (Course # ) September 12, 2012 TP training is available on the AT&T LSO website. The official course name is Quality Installations NPE (Course # ). The course is quite lengthy so plan on anywhere from 4 hours up to a total of 24 hours to complete it. You will be able to exit and then re-enter the course later. This course does not have a Final Assessment. Throughout the course there are Reviews the student must complete. There isn t a final score associated with the completion of this course. You must have access to a printer when taking this course. 1. Book the course as described on page 4 of this guide, go to the bottom of the page and click 2. A second web page will open. Do NOT close either of them until instructed to do so. NOTE: You might need to maximize this screen to view the entire page without scrolling. 3. Click at the bottom right side of the screen. 4. The Legal Disclaimer page will display. Read it and then click 14

16 5. The Minimum Requirements page will display. Read it and verify that your computer meets the requirements. Then click 6. There are seven (7) lessons. To take a lesson, click on the lesson bar for the lesson you want to take. 7. Follow instructions to complete a lesson and take subsequent lessons. NOTE: It may be necessary to Exit the course and re-enter the course at least once to complete it. The course was created so the student could do this. Follow these instructions to Exit the course and return later: 8. Click the Exit Course button in the top right hand corner of the screen. 9. Navigate away from the LSO website or close your browser window. 10. When you are ready to continue with the course, log back into the LSO, and go to the Manage My Training page. 11. In the right half of the screen, locate the Quality Installations NPE link. 12. Click Start Now located on the far right of the screen. 13. Go to the bottom of the web page. 14. Click the button. 15

17 15. A second web page will open. As before, do NOT close either of them until instructed to do so. 16. A text box should appear on the screen that reads, You have previously been in this lesson. Would you like to return to the last visited location in the lesson? 17. Click the OK button. NOTE: Maximize your screen if needed. 18. Continue with the course and complete all the lessons including Lesson 7 which is the Course Summary. 19. On page 3 of Lesson 7 click the Survey button to continue. 20. A third web page will open. Enter your LSO UserID (XA #) in the Enter your External ID, if applicable box. 21. Complete the Customer Satisfaction Survey, and click the SUBMIT button at the bottom of the web page. 22. You will be returned to page 3 of Lesson The web page showing you successfully completed the course should be displayed. Click on the Print button at the bottom of this screen to print a copy of your Certificate of Completion. 21. When the Print screen appears, select your printer and click on the Print button at the bottom of the Print screen. 16

18 22. Your Certificate of Completion will then be displayed. 23. Before leaving this screen you need to also do a screen shot of your Certificate of Completion". (See the last page of this guide for directions on capturing screen shots.) 24. When you have: a. Completed all of the lessons, b. Printed your Certificate of Completion and c. Captured and saved a screen shot of your Certificate of Completion, Click the Exit Course button in the upper right-hand corner of the Quiz Results page. NOTE: Be sure to click the Exit Course button so you will be able to get back to your Certificate of Completion if needed. If you need to do so, follow the steps in the NOTE section on either page 9 or 12 of this guide. 25. This will take you to the Manage My Learning page where you will be able to capture the additional two required screen shots. Examples are shown below. both of the above screen shots plus the Certificate of Completion screen shot to your contract company representative following the verification process on the last page of this quick start guide. 17

19 Taking EJF Electronic Job Folder (Course # ) EJF (Electronic Job Folder) training is available on the AT&T LSO website. It will take approximately 2 hours to complete. 1. Make sure the volume control for your computer s speakers is on. 2. Book the course as described on page 4 of this guide, go to the bottom of the page and click 3. A second web page will open maximize it. NOTE: You now have two windows open. Do NOT close either of them until instructed to do so after the Final Assessment. 4. Click the forward arrow at the bottom of the page to go to the next slide. 5. Reference Material is available. To view the AOTS User Guide, on Slide 11 of the Overview section, click the paper clip on the bottom right-hand side of the screen. 6. When the Attachment box appears, double click AOTS User Guide. 7. In the Save to My Computer box, click on Click to Download to save a copy to your computer. 18

20 8. The EJF course consists of 19 modules and a Final Assessment. (Shown below) 9. At the end of the course outline (Slide 12), click on to begin Module At the end of Module 1, click to continue to Module Continue through all 19 Modules. NOTE: There is no bookmarking capability in this course. If you need to exit the course before completing it, you may want to note the last content page you have reviewed. By clicking on Course Outline at the top of any page you can bring up an outline of the course. This will allow you to click on any of the modules and be taken to the first slide in that module. 12. At the end of Module 19, click to access the Final Assessment. 13. There are 20 questions. A passing score on the Final Assessment is 80 or above. If you fail the course, you will have to wait 24 hours before you will be able to retake it. 19

21 14. To complete the Customer Satisfaction Survey, click at the bottom of the page. 15. When you have completed the survey click 16.To exit the course, click the button in the top right hand corner of the screen. The second web page will close. 17.You should be at the Manage My Learning page. 18.To verify you have completed the course, scroll down to the Learning Progress section. It should read as below: Complete the verification process that follows on the last page of this quick start guide. 20

22 Verification 3 Screen Shots Required (Except for EJF only two) You should be at the Manage My Learning page shown at right. 1. This screen will show your name, course number and course name. 2. Capture the screen to the clipboard, paste the clipboard into a Word document. See Here s how to Capture your screen below. 3. Switch back to the LSO web page in Internet Explorer. 4. Scroll down the Manage My Learning page using the internal scroll bar until you get to the Learning Progress section. 5. Capture the screen to the clipboard, paste the clipboard into the second page of the Word document above. 6. Save the Word document to your hard drive or a network drive and send to your contract company representative. NOTE: If you ever have to go back into the LSO to get a copy, go to the Manage My Learning page. In the middle column, scroll down and under My Learner Account click on Training Activities. Under Completed or Expired Courses in the right hand column click the name of the course and follow the steps above. Here s how to Capture your screen: 1. With the screen you want to capture showing (see screen shots above), print the screen to the clipboard by holding down the Shift key and pressing the Print Scrn key on your keyboard. Holding down the Fn key and then pressing the Print Scrn key seems to work better for some computers. 2. Then go to a new Word document screen and Paste the clipboard into the document. Hold down the Ctrl key on your keyboard and depress the V key. 3. Save the Word document, giving it a file name that includes your name. That might look something like this AYjohnsmith.doc or SAjohnsmith.doc. 4. Attach the Word document to an and send it to your contract company representative. In the subject line, please specify the course name for which you are sending the screen print. NOTE: The verification you send to your contract company representative will serve as the official notification that you have completed the course. If you are logged in to the LSO training website and having problems with the course, contact the ATT LSO Helpdesk at (or ), prompt 5. 21