The premier source of academic research and executive education for the global gaming industry.
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1 The premier source of academic research and executive education for the global gaming industry.
2 Welcome to the UNLV International Gaming Institute the premier source of academic research and executive education for the global gaming industry. Based in Las Vegas and founded in 1993, we are the educational hub of the global gaming industry. An early pioneer in gaming education, we offer more than just an opinion; our training courses are supported by a sound basis of academic research. Our courses have been specifically developed for gaming industry professionals at all levels, from introductory courses for those beginning their career to professional development for executives and leaders. The International Gaming Institute can help you and your organiation meet the challenging demands of this highly competitive industry and give you the edge in your gaming career. Our program attendees lead businesses and organiations in more than 50 different jurisdictions across the globe. We are a world leader in: Customied training programs Online casino management courses Gaming regulation seminars Cutting edge research 2
3 Location The home of the International Gaming Institute, the Stan Fulton Building, is located within two miles of the Las Vegas Strip on the UNLV campus. It boasts a state-of-the-art Konami Casino Lab with the latest slots and table games technologies and a fullyfunctional casino surveillance room. These outstanding gaming education facilities are complemented by smart classrooms, executive boardrooms, a bistro, and conference facilities. If you choose to study at our Las Vegas home you will also have an opportunity to experience all that this area has to offer. From the bright lights and bu of the casinos, through world-class restaurants, shopping and shows, to the rugged desert landscapes of Red Rock Canyon, Las Vegas has it all. Custom programs can be tailored to include site visits to some of the world s largest and most prestigious casino resorts, where you can see classroom learning put into action. Custom Training programs Custom training programs are tailored to specifically match your organiation s needs, and can either be delivered to you at your location or at the University of Nevada, Las Vegas. Programs typically blend classroom and real-world learning, through lectures, workshops, and site visits to some of the world s most famous gaming businesses. Courses can be fully customied and usually consist of 1 to 3 weeks of training provided by UNLV professors and industry leaders. We work with you to develop a personalied program, choosing from topics that cover the broad spectrum of gaming industry issues from all aspects of casino operations management, marketing and math, to the many facets of gaming regulation and responsible gaming. 3
4 Sample Custom Programs These example programs illustrate the breadth and depth of the customied experience we can provide. Sample Regulatory Program Day 1 AM Day 1 PM Day 2 AM Day 2 PM Day 3 AM Day 3 PM Day 4 AM Day 4 PM Day 5 AM Day 5 PM Introduction to Casino Promotions Players Clubs and Tournaments Currency Transaction Reporting Internal Audit and the Regulatory Process Law Enforcement and Criminal Activity Financial Background and Investigative Techniques The Casino of Tomorrow Casino Cash Flows Money Laundering Casino Cost-Volume Profit Analysis Casino Promotions Gaming Technology and the Approval Process Casino Database Analysis Closing and Certificate Presentation Sample Gaming Operations Program Day 1 AM Day 1 PM Day 2 AM Day 2 PM Day 3 AM Day 3 PM Day 4 AM Day 4 PM Day 5 AM Day 5 PM Introduction: The Rise and Fall of Las Vegas Estimating the Ability of Gamblers to Detect Differences in the Payback Percentages of Reel Slot Machines Customer Service Leadership Determinants and Effects of the Servicescape in the Satisfaction of Slot Players Slot Performance Analysis Workshop Developing Leaders in the Gaming Industry Casino Marketing Case Study Understanding the Contribution of Amenities Problem Gambling: Lessons from the Las Vegas Laboratory Closing and Certificate Presentation Sample HR, Gaming Operations, and Regulation Program 4 Day 1 AM Day 1 PM Day 2 AM Day 2 PM Day 3 AM Day 3 PM Thinking Through Governance, Regulatory and Policy Issues Security and Surveillance: Current Compliance Issues and Game Protection Leadership in the Gaming Industry Compliance in Canadian and First Nations Environments Modern Gaming Operations: An Overview Case Study: Working Through Problems in Gaming Management Managing Human Resources in the Gaming Industry Corporate Social Responsibility, Community Relations, and Responsible Gaming in the Canadian Gaming Industry Site Visit and Tour (Government Relations) Closing and Certificate Presentation
5 Previous Custom Programs From Australia to Europe, the International Gaming Institute lives up to its name, providing custom programs for diverse groups from across the globe. Here are details of two sample programs. Australia Several times each year, we have the pleasure of hosting educational programs for Australian Club Managers. These groups enjoy our classic menu of on-campus classes in the morning, followed by real-life application sessions each afternoon, with visits to world-renowned Las Vegas gaming sites. Over the years, we have fostered a fantastic relationship with many Australian gaming operators with both parties learning through the educational interactions. This kind of exchange develops genuine insights into the global gaming industry for all. Greg Milner, Manager of Sydney s Club Totem and visit organier, explains: Several years ago I graduated from a course at the International Gaming Institute. My learning experience there had such an impact that I decided to devote myself to opening up this opportunity to my gaming colleagues in Australia. Over many years, the relationship between Australian club operators and UNLV has become truly special and we are both better for it. I highly recommend the International Gaming Institute for any gaming company looking to improve, share ideas, learn from Las Vegas, and expand its operational horions. Europe Sweden We hosted a highly-customied program for the Swedish Gaming Control Board, focusing on career development and training in regulatory settings. The variety of sessions offered to participants reveals the unique depth of our offerings: Introduction: the past, present, and future of gaming regulation Back of house tour of Wynn Las Vegas led by their compliance team Case studies of major gaming operators government relations strategies, presented by a Director of Government Relations at Las Vegas Sands Presentation on contemporary casino operations, delivered by Dr. Anthony Lucas who has authored 2 textbooks on this topic Site visit to Zappos.com headquarters to see that company s world-leading customer service approach Behind-the-scenes peek at the Hard Rock Hotel and Casino s surveillance room Lecture on Regulation in the 21 st Century from Peter Bernhard, Chairman of the Nevada Gaming Commission Dr. Bo Bernhard, Executive Director, explains: This customied program really highlights the uniqueness of our offerings. We combined our UNLV research expertise, leading professional experts and the benefits of our Las Vegas location to create a perfect blend of academic and industry knowledge for participants. Attendee Ulrika Bingmark, Vice Managing Director for Sweden s Gaming Board, adds: The International Gaming Institute put together a quality program delivered by instructors who knew so much about every aspect of today s gaming industry. Everyone who took part still talks about this experience and we see the benefits of our learning continuing to impact on and inform our work here at the Commission every day. 5
6 Gaming Management Seminars We also offer a calendar of seminars throughout the year, covering many aspects of gaming and casino management. These short courses are a great way to develop your professional expertise efficiently and effectively: Improve your practical skills Gain industry knowledge Build your resume Increase your effectiveness in work Please check our website igi.unlv.edu for current details. Courses offered include: Casino Auditing Slot Performance Analysis (in collaboration with CDC Gaming Seminars) Risk Management in Gaming Operations Essential Surveillance Management Developing Security Policies and Procedures Managing and Preventing Prostitution in Gaming Environments Active Shooter Prevent, Prepare, React, Recover The presenters were very passionate about the gaming industry. Knowledgeable and approachable speakers. Good mix of lecture and hands on work. Learning that can be used in real life. Extremely informative. 6
7 Gaming Regulation Seminars Our gaming regulation seminars for industry professionals and gaming regulators are conducted by Nevada Gaming Control Board staff. Courses on regulatory compliance are offered to owners, operators, and managers of licensed locations. Some courses are restricted to government, regulatory agencies, and/or law enforcement personnel. Please check our website igi.unlv.edu for details. Courses offered include: Law Enforcement and Criminal Activity Financial and Background Investigative Techniques Gaming Employee Registration Training Restricted Licensees Regulatory Compliance Online Casino Management Courses We have a suite of online courses to help you fit professional development into your busy schedule. Courses are eight weeks long and take place three times each year during spring, summer, and fall semesters. You will need to devote approximately eight hours each week to your studies, and you can access the materials 24/7. Interact with your fellow students and instructor through weekly discussion boards. Regular quies help you to keep on top of your learning and prepare you for your mid-term and final online exams. You can earn Continuing Education Units (CEUs) upon successful completion of any of our online casino management courses. Course offerings vary each semester. Please check our website igi.unlv.edu for current programs. Courses offered include: Casino Management (Levels 1 3) Casino Auditing (Levels 1 2) Best Practices in Casino and Gaming Protection Dispatch Central Security Operations, Communications and Surveillance Practical Casino Math for Industry Executives Title 31 Anti-money Laundering Casino Marketing for Industry Professionals Effective Human Resource Management in the Gaming Industry 7
8 International Gaming Institute University of Nevada, Las Vegas 4505 S. Maryland Parkway Box Las Vegas, NV Tel: (+1) Fax: (+1)
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