University of Plymouth Virtual Private Network (VPN)

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1 University of Plymouth Virtual Private Network (VPN) Windows Vista Setup Instructions In this guide you will learn how to: Create your VPN connection Configure your Internet settings Connect to your VPN connection

3 Create your VPN connection A VPN (Virtual Private Network) connection is needed in order to securely connect to the University network. Now Do This 1. Click the Start button and go to Control Panel, open the Network and Internet. 2. Click on Network and Sharing Center. 3. Click on Set up a connection or network in the menu pane on the left hand side of the window 4. A new window will appear. Scroll down the connection list to Connect to a workplace. Click Next IT Helpsheet v 1 1

4 5. Click on Use my Internet connection (VPN) 6. In the Internet address box type vpn.plymouth.ac.uk In the Destination name box type University of Plymouth VPN Tick the Don t connect now; just set it up so I can connect later tick box 7. In the User name box type your University User name. In the Password box type your University Password. Tick the Remember this password tick box. Click Create 2 ILS University of Plymouth, 2008

5 8. Click Close Configure your Internet settings In order to access the Internet you need to configure Internet Explorer to use the University of Plymouth proxy server. Now Do This 1. Open Internet Explorer and go to Tools, then Internet Options and click on the Connections tab. IT Helpsheet v 1 3

6 2. In the Dial up and Virtual Private Network settings area click on the University of Plymouth VPN then click on the Settings button. 3. You need to make sure that only the option Use automatic configuration script box is checked. In the address field type: dat. Click OK twice to apply the changes. 4 ILS University of Plymouth, 2008

7 Get connected Your computer is now configured to connect to the University network using the VPN. You must remember to activate the VPN connection in order to access the Internet. Now Do This 1. Click on the Network icon (two computer screens) in the left hand side of the taskbar. Click on Connect to a network 2. Click on the University of Plymouth VPN connection. Click Connect IT Helpsheet v 1 5

8 3. Click on Connect 4. Click Close 6 ILS University of Plymouth, 2008

9 5. The first time you connect to the University VPN you may be asked to set a location for the VPN Click Public Location 6. Click Close IT Helpsheet v 1 7

10 To Disconnect Once you have finished accessing the University network it is highly recommended that you disconnect from the VPN Now Do This Right click on the Network icon Click on Disconnect From Click on University of Plymouth VPN Troubleshooting Error 691: Access denied because username and/or password is invalid on the domain. This error can occur if you use an incorrect username or password; remember the password is case-sensitive - you will not see the password, so if CAPS LOCK is not the way you expect it, you may have a problem with upper/lower-case. Error 800: Unable to establish the VPN connection. The VPN server may be unreachable, or security parameters may not be configured properly for this connection. This error may occur if a Virtual Private Network connection is specified, but fails to connect. This can be caused by a variety of reasons, but the most likely is because you have 3 rd party security software. Consult with the manual for this software or manufacturers to find out how to allow a VPN Connection through the security software. I have connected to the VPN but cannot connect to any website This is because there is a problem with the Internet Setting you specified earlier. This is probably caused by one of the following reasons 1. Check the settings you entered from the Configure your Internet settings section of this guide 2. You have 3 rd party security software. Consult with the manual for this software or manufacturers to find out how to allow Proxy Server information through the security software. 8 ILS University of Plymouth, 2008

11 How can I contact technical support for VPN use? It is very hard to provide full technical support for use of the VPN at home as there are many factors outside the University s control. But if you require some assistance please use the details below Staff Phone: Support@plymouth.ac.uk Students Phone: openaccess@plymouth.ac.uk IT Helpsheet v 1 9

E-Mail: SupportCenter@uhcl.edu Phone: 281-283-2828 Fax: 281-283-2969 Box: 230 http://www.uhcl.edu/uct

E-Mail: SupportCenter@uhcl.edu Phone: 281-283-2828 Fax: 281-283-2969 Box: 230 http://www.uhcl.edu/uct A VPN (Virtual Private Network) provides a secure, encrypted tunnel from your computer to UHCL's network when off campus. UHCL offers VPN software to allow authenticated, secure access to many UHCL resources