SGUL VPN Connection Guide for Windows 10

Transcription

1 SGUL VPN Connection Guide for Windows First draft Second draft First release v1.0

2 Regulations Before connecting to the network, you should familiarize yourself with the regulations for computing use at SGUL. All activity arising from your computer while it is connected to the VPN Service is subject to the same conditions of use as when using wired University computing facilities. When using SGUL computing facilities, you are bound by the Regulations for Use of Computing Facilities and the JANET Acceptable Use Policy. Links to these can be found below. - The VPN service should be used for academic work only. - You MUST type your password each time you use the service. Do not use the remember password facility, as cached passwords on your computer are a security risk. - You MUST have up to date antivirus software installed. - You MUST apply the latest security updates to your operating system. - You MUST run personal firewall software. - Devices found to be infected with viruses or out of date service packs will be quarantined or user access disabled. Regulations for the Use of Computing Facilities: JANET Acceptable Use Policy Please note that when you are connected to the VPN, ALL internet traffic is routed through the VPN. Therefore, please restrict your online activities to those necessary for your academic / SGUL work only. Prerequisites You must make sure you are registered to use the Janet Roaming Service. If you have not done so already please follow this link to register for the JANET roaming service: Help and information If you require help or advice, please itav@sgul.ac.uk or visit the IT Clinic in the Library times/dates can be found in the Library Foyer. Please note we are limited in the support we can provide to off-site users using the VPN. This guide was created using Windows 10 update 1, build number

3 Setting up the VPN Connection 1) Click on the Action Centre icon in the System Tray, then click VPN. Click the Action Centre icon then VPN (Alternatively, you can click All Settings, then Network and Internet, then VPN ) 2) Click Add a VPN Connection

4 3) Complete the next window as shown: VPN Provider: Connection Name: Server name or address: VPN type: Type of sign-in into: STUDENTS ONLY USE: Windows (built in) SGUL VPN vpn.staff.sgul.ac.uk Point to Point Tunnelling Protocol (PPTP) Username and password vpn.student.sgul.ac.uk

5 4) Scroll down Username: Password: Your SGUL address (HSCS students you may need to remove the hscs from your address) Your usual SGUL password 5) Click Save. You ll be returned to the previous VPN screen. The SGUL VPN will now show in the list of available VPNs.

6 Connecting to the SGUL VPN 1) Click on the Action Centre icon in the System Tray, then click VPN. Click the Action Centre icon then VPN (Alternatively, you can click All Settings, then Network and Internet, then VPN ) 2) To connect, click SGUL VPN

7 then Connect. Once it s connected, you ll see:

8 Disconnecting from the VPN IMPORTANT: Disconnect any mapped network drives BEFORE you disconnect from the VPN. Failure to do so may result in data loss and/or corruption. 1) Click the network icon in the System Tray If you re connected by wireless, you ll see this: 2) Windows will show you a list of available networks. At the top of the list, you ll see the SGUL VPN. Click on it. If you re connected by ethernet (cable), you ll see this: You can also open the Action Centre, then click All Settings or VPN but that takes longer! 3) Click the SGUL VPN, then disconnect.

9 Mapping Network Drives 1) Open the File Explorer, either by clicking its icon on the taskbar, or from the Start Menu. 2) Click This PC 3) Click Computer at the top, then from the ribbon that appears (the row of icons and buttons, shown below), click the icon above the words Map Network Drive.

10 4) Complete the next window as shown: 1) Select the drive letter you require 2) Type in the full folder. (Otherwise referred to as the path). 3) Untick the Reconnect at sign-in box 4) Tick Connect using different credentials.

11 5) You ll be prompted to enter your credentials. Click Use another account, then type your username, prefixed by SGULAD\ as shown in the second screenshot below. 6) Click OK when you re ready after a few moments, a window should open, showing you the contents of the drive you ve mapped. IMPORTANT It is important to disconnect from mapped drives once you ve finished using them. See the sections on disconnecting. The last page of this document contains a table on which you can complete a list of your network drives and their paths.

12 Disconnecting from Network Drives Multiple Drives (If you wish to disconnect only a single drive, there s a faster method a couple of pages on. Once you ve finished using a network drive, it s recommended to disconnect from it. IMPORTANT: Close any programs that have been using files from the network drive(s) you are about to disconnect. Failure to do this may result in data loss or corruption. 1) Open the File Explorer, either by clicking its icon on the taskbar, or from the Start Menu. 2) Click This PC 3) Click Computer at the top, then from the ribbon that appears (the row of icons and buttons, shown below), click the small arrow next to Map Network Drive.

13 4) Click Disconnect network drive 5) A window will appear, showing you the network drive(s) you have mapped. 6) Click on the drive you wish to disconnect, then click OK. The drive will be disconnected. To select multiple drives, hold the Control (CTRL) key on your keyboard, then click the drives you wish to disconnect.

14 Disconnecting from Network Drives Single Drive If you wish to disconnect multiple drives, there s a faster method a couple of pages back. Once you ve finished using a network drive, it s recommended to disconnect from it. IMPORTANT: Close any programs that have been using files from the network drive(s) you are about to disconnect. Failure to do this may result in data loss or corruption. 1) Open the File Explorer, either by clicking its icon on the taskbar, or from the Start Menu. 2) Click This PC

15 3) Right click on the drive you wish to disconnect, then click Disconnect.

16 Troubleshooting Blocked Connection Use of a VPN is often classed as a business activity by internet providers. As you are likely to be working from home when you use the VPN, you may find that your internet provider blocks VPN access, as they do not consider it to be a suitable use of a home internet connection. The SGUL IT Department has received reports of VPN connections being blocked from hotel and airport internet connections. Unfortunately, there is nothing we can do about this as we are not responsible for those internet connections, we have no way of overriding any blocks on those internet connections. Some home wireless routers block VPN connections. This can sometimes be resolved by restarting the router. You can also manually configure your router to allow the connection however, this is a very technical task and you should only attempt it if you know EXACTLY what you are doing. The SGUL Helpdesk cannot provide you with any assistance in any way, and it is likely that your internet provider will not be able to help either. If you know how to configure your router, enable Port Forwarding to your computer s IP address for ports 47 and 1723 (TCP). If may help to assign your computer the same IP address so you don t have to reconfigure the port forwarding every time your router assigns your computer a new address. Direct Access If you work from home on a regular basis, you may want to consider asking your department to supply you with an SGUL configured Windows 7 laptop. SGUL Windows 7 laptops are supplied with Corporate Connectivity / Direct Access, which provides a seamless connection to the SGUL Network and its resources, as long as the laptop is connected to a reasonable speed internet connection. You can access your network drives and on-site resources such as printing to the central printing system. It also allows the IT Helpdesk to provide you with some support while you are working at home, including Remote Assistance, which you may have experienced on your SGUL Desktop PC. Usernames Assuming the VPN connection has not been blocked by your router or internet provider, the most common problem we see is an incorrect username or password. For making the connection to the VPN, your username is your SGUL address, and is confirmed in the sent to you when you registered for VPN access (JRS). If you are having problems connecting, you can try using just your username (without If you have recently changed your SGUL password, you may need to re-register for the VPN. You can do this on the portal here: However - for network drives, your username is SGULAD\username. Using anything else may not allow you access! Slow Internet You may notice that while your computer is connected to the VPN, the internet seems to be very slow. This is a characteristic of using the VPN. While your computer is connected to the VPN, ALL internet traffic is sent via SGUL s servers. Therefore, please try and restrict your internet browsing to work/sgul-related pages only. Further Assistance You are welcome to us at itav@sgul.ac.uk, but please understand that we are limited in the support we can provide for troubleshooting VPNs.

17 Network Drives List Use this table to note down the paths for your network drives. If you re not sure of the folder paths, and ask for a list to be sent to you. The home drive (H:) and the SGUL drive (N:) have already been completed for you. Tips: - Note that paths, usernames and passwords are all case sensitive. - You don t need to map ALL of the network drives; only the ones you need. - When connecting to a network drive, don t forget to type in your username in the format SGULAD\username and use your normal SGUL password. - Don t forget to close programs and disconnect from the network drives once you ve finished! Drive H: N: Folder Path \\homes1.sgulad.sgul.ac.uk\<your username> \\data1.sgulad.sgul.ac.uk\sgul Other network drives will follow the same format as above but will most likely use the shares1 server. For example: \\shares1.sgulad.sgul.ac.uk\<drive_name>