How to Set Up Outlook 2007 and Outlook 2010 for Hosted Microsoft Exchange if the Program is Already Installed

Transcription

1 How to Set Up Outlook 2007 and Outlook 2010 for Hosted Microsoft Exchange if the Program is Already Installed 1. If you received your copy of Outlook from Cbeyond (via a CD or by downloading it from CbeyondOnline) proceed to step two. If your copy of Outlook is not from Cbeyond first install the Cbeyond Free/Busy (Autodiscover) patch found here. 2. Navigate to the Control Panel and double click on the Mail icon. a. Windows XP, Vista, and 7 users can click on Start and then click on Control Panel to find the Control Panel. i. Windows Vista 64 bit users will need to click on 32-bit Applications to find the Mail icon. ii. In Windows 7 64 bit operating system the Mail icon is labeled Mail (32-bit) 3. Click on Add to add a new Profile. Name your new profile and click on OK KB-3129 Page 1 of 12

2 4. Enter your name, address, and password. Click Next. KB-3129 Page 2 of 12

3 5. Outlook will then attempt to automatically configure itself. 6. Once this is finished, click on Finish. If you had more than one profile you will need to return to the Control Panel and click on Mail to have Outlook use the newly created profile. If Automatic Setup Fails or you d like to configure Outlook Manually 1. If you received your copy of Outlook from Cbeyond (via a CD or by downloading it from CbeyondOnline) proceed to step two. If your copy of Outlook is not from Cbeyond first install the Cbeyond Free/Busy (Autodiscover) patch found here. 2. Navigate to the Control Panel and double click on the Mail icon. a. Windows XP, Vista, and 7 users can click on Start and then click on Control Panel to find the Control Panel. KB-3129 Page 3 of 12

4 i. Windows Vista 64 bit users will need to click on 32-bit Applications to find the Mail icon. 3. Click on Add to add a new Profile. Name your new profile and click on OK KB-3129 Page 4 of 12

5 4. Choose the Manually Configure Server settings or additional server types option. KB-3129 Page 5 of 12

6 5. Choose the Microsoft Exchange or compatible service option. Click the Next button. 6. Enter the Exchange server name EXCAS101.MMEPROD.CBEYOND in the field provided. Confirm the Use Cached Exchange Mode checkbox is selected, and enter your full KB-3129 Page 6 of 12

7 address in the field provided. Click the More Settings button. a. You may be presented with an error. This is normal. Click the OK button on the error message. Another window will be presented similar to what is below, click on OK you will KB-3129 Page 7 of 12

8 be able to proceed to the next step. 7. Click the Connection tab, and select Connect to my Exchange mailbox using HTTP. Click the Exchange Proxy Settings button. KB-3129 Page 8 of 12

9 8. From the Exchange Proxy Settings screen, enter the proxy server information as shown below. Enter WEBMAIL.CBEYONDONLINE.NET in the top field. Check both options, On fast networks, connect using HTTP first, then connect using TCP/IP and On slow networks, connect using HTTP first, then connect using TCP/IP. (The latter option should be enabled by default.) In the Proxy authentication settings section, select Basic Authentication from the drop-down list. Click the OK button. KB-3129 Page 9 of 12

10 9. This will take you back to the Connection tab. Click on OK to return to the Add New Account screen. 10. Click Check Name to be presented with an authentication window. Enter the full address for the username, and the user's password in the provided fields. If all information is input correctly and the user's mailbox is provisioned properly, it should bold and underline both the Microsoft Exchange Server information and the User Name information. This implies the server has been contacted and the user information is confirmed. These settings are only compatible with Outlook 2007 and Outlook KB-3129 Page 10 of 12

11 A successful account creation looks similar to this: KB-3129 Page 11 of 12

12 11. Click the Next button to complete the account configuration. 12. Congratulations, you have finished the setup of your account on your Outlook. Click the Finish button to start sending and receiving with Cbeyond. KB-3129 Page 12 of 12