FIBARO DIMMER 2 OPERATING MANUAL FGD-212 ENG CONTENTS

Transcription

1 OPERATING MANUAL ENG FIBARO DIMMER 2 FGD-212 CONTENTS #1: Descrpton and features 4 #2: Supported loads 5 #3: FIBARO Bypass 2 (FGB-002) 7 #4: Installaton 8 #5: Addng/removng the devce 11 #6: Operatng the devce 12 #7: Calbraton 15 #8: Power and energy consumpton 16 v1.0 #9: Assocatons 17 #10: Z-Wave range test 18 #11: Error modes 19 #12: Addtonal functonalty 21 #13: Advanced parameters 22 #14: Specfcatons 32 #15: Guarantee 33

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3 3 Important safety nformaton Read ths manual before attemptng to nstall the devce Falure to observe recommendatons ncluded n ths manual may be dangerous or cause a volaton of the law. The manufacturer, Fbar Group S.A. wll not be held responsble for any loss or damage resultng from not followng the nstructons of operatng manual. Danger of electrocuton Dmmer 2 s desgned to operate n electrcal home nstallaton. Faulty connecton or use may result n fre or electrc shock. All works on the devce may be performed only by a qualfed and lcensed electrcan. Observe natonal regulatons. Even when the devce s turned off, voltage may be present at ts termnals. Any mantenance ntroducng changes nto the confguraton of connectons or the load must be always performed wth dsabled fuse Requred overcurrent protecton Dmmer 2 must be protected wth an overcurrent protecton (fuse) wth a value not hgher than 10A. General nformaton about the FIBARO System FIBARO s a wreless smart home automaton system, based on the Z-Wave protocol. All of avalable devces can be controlled through a computer (PC or Mac), smartphone or tablet. Devces are not only recevers, but can also repeat the sgnal, ncreasng the Z-Wave network s range. It gves advantage over tradtonal wreless systems that requre drect lnk between transmtter and recever, as a result the constructon of the buldng could affect network s range negatvely. Every FIBARO network has ts unque dentfcaton number (home ID). Multple ndependent networks can exst n the buldng wthout nterferng. Transmsson securty of FIBARO System s comparable to wred systems. Z-Wave technology s the leadng soluton n smart home automaton. There s a wde range of Z-Wave devces that are mutually compatble, ndependently of manufacturer. It gves the system the ablty to evolve and expand over tme. For more nformaton vst:

4 4 #1: Descrpton and features Remotely controlled lght dmmng module s desgned to work wth varous types of lght sources. It may be connected to two-wre or three-wre confguraton so t can operate wth or wthout neutral lead. FIBARO Dmmer 2 can swtch or dm connected lght source ether through rado waves or through the wall swtch connected drectly to t. New FIBARO Dmmer 2 s equpped wth an algorthm of smart lght source detecton whch makes confguraton easer and ensures hgh compatblty of the devce. It may be used as a swtch wth nondmmable lght sources (n 3-wre connecton). Ths devce may be used wth all devces certfed wth Z-Wave certfcate and should be compatble wth such devces produced by other manufacturers. Man features of FIBARO Dmmer 2: Compatble wth any Z-Wave or Z-Wave+ Controller Controlled by FIBARO Home Center or any other Z-Wave controller Advanced mcroprocessor control Implemented algorthm of smart lght source detecton Auto-adjustment of the approprate control mode to connected load Actve power and energy meterng functonalty Soft start functon Memory of the last lghtng level settngs Works wth varous types of swtches momentary, toggle, three-way, etc. Actve element: semconductor electronc swtch To be nstalled n wall swtch boxes of dmensons allowng for nstallaton, conformng to provsons of applcable regulatons FGD-212 s an extenson unt FIBARO Dmmer 2 s a fully compatble Z-Wave PLUS devce. Descrpton and features

5 5 #2: Supported loads As a dmmer t operates under the followng loads: 230V operated conventonal ncandescent and halogen lght sources 12V operated ELV halogen lamps and dmmable LED bulbs (wth electronc transformers) 12V operated MLV halogen lamps (wth ferromagnetc transformers) dmmable LED bulbs dmmable compact fluorescent CFL tube lamps supported dmmable lght sources (power factor > 0.5) wth mnmal power of 5VA usng FIBARO Bypass 2 (dependng on the type of load) CAUTION FIBARO Dmmer 2 supports only compact fluorescent tube lamps and fluorescent tube lamps wth electronc ballast. Do not connect other types of fluorescent lamps You wll fnd more about FIBARO Bypass 2 n chapter #3 on page 7. Wthout dmmng functon t may work wth: compact fluorescent CFL tube lamps wth electronc ballast fluorescent tube lamps wth electronc ballast LED bulbs (power factor > 0.7) supported lght sources (power factor > 0.5) wth mnmal power of 5VA usng FIBARO Bypass 2 (dependng on the type of load) Appled load and the Dmmer 2 tself may be damaged f the appled load s nconsstent wth the techncal specfcatons When connectng FIBARO Dmmer 2 act n accordance wth the followng rules: Do not connect loads greater or less than those recommended Do not connect dfferent types of lght sources smultaneously Do not connect the power supply wthout a load Do not connect more than one transformer wth Dmmer 2 output When usng magnetc transformer load t wth 50% of ts nomnal power at mnmum Mnmze number of electronc transformers n a crcut, noses caused by them n electrcal grds may affect Dmmer s operaton Supported loads

6 6 Some types of the LED bulbs and compact fluorescent lamps are desgned to work n leadng edge operatng mode. FIBARO Dmmer 2 uses dfferent operatng modes to control followng types of loads: 1. Tralng edge for resstve loads (R) 2. Tralng edge for resstve-capactve loads (RC) 3. Leadng edge for resstve-nductve loads (RL) Recommended values of power for supported loads: Supported load types Resstve loads Conventonal ncandescent and halogen lght sources Resstve-capactve loads Fluorescent tube lamp (compact / wth electronc ballast), electronc transformer, LED Resstve-nductve loads Ferromagnetc transformers V~ W VA VA Supported loads

7 7 #3: FIBARO Bypass 2 (FGB-002) FIBARO Bypass 2 (FGB-002) s a devce desgned to work wth FIBARO Dmmer 2 (FGD-212). It should be used n case of connectng LED bulbs or energy savng compact fluorescent lamps. FIBARO Bypass 2 prevents flckerng of the LED lghts and glowng of the turned off compact fluorescent lamps. In the case of 2-wre connecton, FIBARO Bypass 2 allows to reduce mnmum power of load requred by the Dmmer 2 for correct operaton. FGB-002 provdes powerng of the Dmmer 2 n case of controllng the low loads of mnmum power down to 5VA (for cosφ>0.5). Devce nstallaton: 1. Swtch off the mans voltage (dsable the fuse) 2. Connect the Bypass 2 n accordance wth Installaton on page 8 3. Follow the Dmmer 2 nstallaton 4. Force the calbraton procedure wth FIBARO Bypass 2 usng RED menu poston (see Operatng the devce on page 12) or through settng parameter 13 to 2 (see Advanced parameters on page 22) Specfcatons: Power supply: Operatonal temperature: Dmensons (L x W x H): Power consumpton: V~ 50/60 Hz 0-35 C 31 x 21,6 x 13 mm < 1,4 W CAUTION Dmmer 2 was desgned to work only wth FGB-002. Connectng other devces may cause damage to the Dmmer 2. CAUTION In the case of 2-wre connecton do not connect load below mnmal power wthout FGB-002. CAUTION Bypass 2 works only wth Dmmer 2 n tralng edge mode. Do not connect the Bypass to the Dmmer operatng n leadng edge mode. CAUTION Bypass 2 s senstve to the frequent changes of the state of Dmmer 2 (alternate swtchng on and off). Sgnfcant changes n brghtness should not be performed more than once per second. FIBARO Bypass 2 (FGB-002)

8 8 #4: Installaton Connectng the FIBARO Dmmer 2 n a manner nconsstent wth manual may cause rsk to health, lfe or materal damage. When connectng FIBARO Dmmer 2 act n accordance wth the followng rules: Connect only n accordance wth one of the dagrams Electrcal nstallaton must be protected by overcurrent protecton (fuse) of wth a value not hgher than 10A Dmmer 2 should be nstalled n a wall swtch box complant wth a relevant natonal safety standards and wth depth no less than 60mm Electrcal swtches used n nstallaton should be complant wth the relevant safety standards Length of wres used to connect the control swtch should not exceed 20m Notes for the dagrams: B DIMMER L - termnal for lve lead S1 - termnal for swtch no. 1 (has the opton of enterng the devce n learnng mode) S2 - termnal for swtch no. 2 Sx - termnal for power supply to the swtch connected to the Dmmer 2 N - termnal for neutral lead - output termnal of the Dmmer 2 (controllng connected lght source) B - servce button (used to add/remove the devce and navgate the menu) Installaton of the FIBARO Dmmer 2: 1. Swtch off the mans voltage (dsable the fuse) 2. Open the wall swtch box 3. Connect wth one of followng the dagrams: Installaton

9 9 l n l n sngle swtch B DIMMER sngle swtch l n l n double swtch DIMMER Wrng dagram no. 1-2-wre connecton B double swtch Swtch connected to the S1 termnal s a master swtch. It actvates the basc functonalty of the Dmmer 2 (turnng the lght on/off, dmmng) and starts the learnng mode (Add/Remove). The swtch connected to the S2 termnal s an optonal swtch and pushng t wthout changng the confguraton parameters wll not affect the status of the devce. Functonalty of the swtches can be reversed by adjustng advanced parameter (see Advanced parameters on page 22). B DIMMER B DIMMER Wrng dagram no. 2-3-wre connecton l n 2-wre connecton l n 3-wre connecton BYPASS BYPASS B DIMMER B DIMMER Wrng dagram no. 3 - connectng FGB-002 Installaton

10 10 DIMMER B It s not recommended to nstall dfferent types of wall swtches (momentary, toggle, etc.) n a 3-way connecton. 1 3 P 13 P2 1 3 P Wrng dagram no. 4-3-way swtch connecton B DIMMER Wrng dagram no. 5 - momentary wall swtches connecton After swtchng on the mans voltage LED ndcator wll sgnal Z-Wave network ncluson state wth a colour: GREEN - devce added RED - devce not added RED/GREEN ALTER- NATELY- Z-Wave error 4. After verfyng correctness of connecton swtch on the mans voltage 5. Wat around 30s for the calbraton process to end (see Calbraton on page 15), lght may blnk durng the process 6. After successful calbraton the devce wll be turned off by default 7. Add the devce to the Z-Wave network (see Addng/removng the devce on page 11) 8. Turn off the mans voltage, then arrange the devce and ts antenna n a wall swtch box 9. Close the wall swtch box and turn on the mans voltage Tps for arrangng the antenna: Locate the antenna as far from metal elements as possble (connectng wres, bracket rngs, etc.) n order to prevent nterferences. Metal surfaces n the drect vcnty of the antenna (e.g. flush mounted metal boxes, metal door frames) may mpar sgnal recepton Do not cut or shorten the antenna - ts length s perfectly matched to the band n whch the system operates. Installaton

11 11 #5: Addng/removng the devce Addng (Incluson) - Z-Wave devce learnng mode, allowng to add the devce to exstng Z-Wave network. To add the devce to the Z-Wave network: 1. Place the Dmmer 2 wthn the drect range of your Z-Wave controller 2. Identfy swtch no. 1 (turns the lght on) or the B-button (located on the devce s housng) 3. Set the man controller n (securty/non-securty) add mode (see the controller s manual) 4. Quckly, three tmes press swtch no. 1 or the B-button 5. Wat for the addng process to end 6. Successful addng wll be confrmed by the Z-Wave controller s message Removng (Excluson) - Z-Wave devce learnng mode, allowng to remove the devce from exstng Z-Wave network. To remove the devce from the Z-Wave network: 1. Place the Dmmer 2 wthn the drect range of your Z-Wave controller 2. Identfy swtch no. 1 (turns the lght on) or the B-button (located on the devce s housng) 3. Set the man controller n remove mode (see the controller s manual) 4. Quckly, three tmes press swtch no. 1 or the B-button 5. Wat for the removng process to end 6. Successful removng wll be confrmed by the Z-Wave controller s message 7. Dmmer 2 wll start the calbraton process (see Calbraton on page 15) In case of problems related to unknown confguraton or type of external swtch use the B-button to add/ remove. CAUTION Whle addng the Dmmer 2 to the network wth connected toggle swtch, ensure that all swtch contact s open (off). Otherwse t wll prevent addng/ removng the devce to/from the network. For toggle swtches n default confguraton perform sx poston changes. Removng the Dmmer 2 from the Z-Wave network restores all the default parameters of the devce, but does not reset power meterng data. Addng/removng s not possble durng the calbraton procedure. Addng n securty mode must be performed up to 2 meters from the controller. Addng/removng the devce

12 12 #6: Operatng the devce Controllng the Dmmer 2 usng a swtch: Momentary swtch (after releasng the swtch a sprng automatcally pushes back and dsconnects the swtch): Turnng the lght ON/OFF: change the poston of swtch no. 1. The Dmmer 2 wll be actvated always at prevously set brghtness level. Brghtenng/dmmng the lght: hold swtch no. 1 down. When the swtch s held down, the Dmmer 2 wll always reach the extreme value of 1% or 99%. Turnng the lght ON completely: fast double-clck swtch no. 1. The Dmmer 2 wll set the load at 99%. Toggle swtch (operates as a two-poston swtch, t has no sprng that would set one poston of the swtch): Turnng the lght ON/OFF: toggle swtch no. 1. The Dmmer 2 wll be actvated always at prevously set brghtness level. Turnng the lght ON completely: toggle twce swtch no. 1. The Dmmer 2 wll set the load at 99%. Controllng the Dmmer 2 usng FIBARO Home Center controller: After addng the Dmmer 2 to the network, t wll be represented n the FIBARO Home Center controller by the followng con: Dmmng/brghtenng s performed by movng the slder. The current status of the Dmmer 2 s shown on the bar ndcator. Turnng the devce ON/OFF ON and OFF cons are used for settng the last saved state or turnng off the Dmmer 2. Operatng the devce

13 13 Controllng the Dmmer 2 usng a command: ALL ON/ALL OFF n non-secure mode: The Dmmer 2 responds to commands ALL ON/ALL OFF that may be sent by the Z-Wave controller. ALL ON/ALL OFF commands are usually mplemented n the remote controllers usng Z-wave protocol, and they are used to ssue commands drected to the entre system. By default, both commands ALL ON and ALL OFF are accepted. Settngs may be changed by modfyng the value of parameter 11 (see Advanced parameters on page 22). In ths way the user may determne to whch commands the devce should respond. Resettng the Dmmer 2: 1. Dsconnect the power supply 2. Remove the Dmmer 2 from the wall swtch box 3. Connect the power supply 4. Locate the B-button on the housng 5. Press and hold the B-button to enter the menu mode 6. Wat for the vsual LED ndcator to turn yellow 7. Quckly release and clck the B-button agan 8. After few seconds the devce wll be restarted, whch s sgnalled wth the red LED ndcator colour 9. The devce enters the calbraton mode Resettng the devce s not the recommended way of removng the devce from the Z-Wave network. Use reset procedure only f the prmary controller s mssng or noperable. Certan devce removal can be acheved by the procedure of removng descrbed n Addng/ removng the devce on page 11. Controllng the Dmmer 2 usng the B-button: FIBARO Dmmer 2 s equpped wth a B-button, whch allows to use the MENU mode and addtonally perform the followng actons: 1x clck: alarm mode cancellaton (flashng alarm) ext the error mode select the desred MENU opton (f MENU mode s actve) 3x clck: send the Node Info Z-Wave command frame (addng/removng) Holdng: enter the MENU mode (confrmed by the LED ndcator) Operatng the devce

14 14 MENU mode & vsual ndcatons: FIBARO Dmmer 2 has a MENU wth each poston ndcated by the specfed LED ndcator colour. In order to enter the menu press the B-button and hold for at least 2 seconds. Whle the B-button s stll pressed, LED ndcator colour wll change n the followng sequence: BLUE - ntate the load calbraton procedure (see Calbraton on page 15) RED - load calbraton procedure wth FIBARO Bypass 2 (see Calbraton on page 15) WHITE - actvate turnng the load on/off usng the B-button GREEN - reset the energy consumpton data memory (see Power and energy consumpton measurement on page 16) VIOLET - ntate the Z-Wave network range test (see Z-Wave range test on page 18) YELLOW - reset the FIBARO Dmmer 2 to factory defaults Release the B-button to choose the desred functon and confrm your choce wth the B-button clck. Operatng the devce

15 15 #7: Calbraton Dmmer 2 s equpped wth an algorthm of smart lght source detecton. Dependng on the connected type of lght source, t automatcally adjusts an optmal control mode (leadng edge for nductve loads, tralng edge for capactve or resstve loads). The procedure of learnng the lght source type s called calbraton. Calbraton automatcally adjusts maxmum and mnmum lght levels (parameter 1 and 2). However, the nstaller s oblged to verfy the proper operaton of the devce, accordng to control modes descrpton. There s a 10% probablty that calbraton settngs wll requre a manual correcton. In a 2-wre connecton for loads other than resstve parameter 1 settngs must be adjusted manually. Calbraton procedure s performed always after removng the devce from the Z-Wave network. If the devce s not ncluded, after each power on/off calbraton wll occur. For the ncluded devce, calbraton s performed n accordance wth the parameter 35 settngs. Calbraton may be forced: by settng parameter 13 to 1 or 2 (wth/wthout FIBARO Bypass 2) through trple clckng and holdng the man lght swtch (each hold for more than 5 seconds) by selectng the approprate MENU opton usng the B-button (see Operatng the devce on page 12). By default, calbraton s performed wthout FIBARO Bypass 2. In case of connectng the Bypass 2, t s requred to force the approprate calbraton procedure usng B-button menu or through parameter 13. The devce saves the last calbraton enforcement mode (wth or wthout Bypass 2). The result of calbraton wll be confrmed wth the LED ndcator glowng n one of the followng colours: GREEN - Lght source recognzed as dmmable, dmmng levels set, brghtness may be controlled usng the S1 swtch. YELLOW - Lght source recognzed as non-dmmable, possblty to turn ON/OFF connected lght wth default parameters settngs. RED - Calbraton procedure faled. Possble reasons: lack of connected load or connected lght source exceeds maxmum power, whch may be controlled by the Dmmer 2. BLINKING RED - Calbraton procedure faled. Possble reasons: nstallaton falure or damaged load (causng actvaton of the overcurrent protecton). CAUTION Some types of LED and CF lamps are desgned to operate n leadng edge mode (wth conventonal dmmers). Informaton about proper operaton mode of the bulb should be ncluded n ts manual. In ths case you have to manually force the desred operatng mode usng parameter 30. CAUTION After changng the load launch the calbraton or remove and add the devce. Before changng the operatng mode or performng the calbraton procedure the lght must be turned off. Verfy the operatng mode, accordng to product documentaton. CAUTION Durng the calbraton procedure, rado connecton s dsabled and the Dmmer 2 does not respond to any commands. It may cause temporary problems wth communcaton n the Z-Wave network. After completng the calbraton, communcaton wth the module wll be restored. Calbraton

16 16 #8: Power and energy consumpton CAUTION FIBARO Dmmer 2 n the 3-wre connecton has the power and energy measurement functon. In case of the 2-wre connecton ths functon s avalable only for load of cosφ In other cases power s estmated and can dffer from actual power consumed by the devce. CAUTION FIBARO Dmmer 2 stores perodcally (every 5 mnutes) the consumpton data n the devce memory. Dsconnectng the module from the power supply wll not erase the energy consumpton data. FIBARO Dmmer 2 allows for the actve power and energy consumpton montorng. Data s sent to the man Z-Wave controller, e.g. Home Center. Measurng s carred out by the most advanced mcro-controller technology, assurng maxmum accuracy and precson. Electrc actve power - power that energy recever s changng nto a work or a heat. The unt of actve power s Watt [W]. Electrc energy - energy consumed by a devce through a tme perod. Consumers of electrcty n households are blled by supplers on the bass of actve power used n gven unt of tme. Most commonly measured n klowatt-hour [kwh]. One klowatt-hour s equal to one klowatt of power consumed over perod of one hour, 1kWh = 1000Wh. Resettng consumpton memory: Dmmer 2 allows to erase stored consumpton data n three ways: a) By resettng the devce (see Operatng the devce on page 12). b) Usng functonalty of a Z-Wave controller (see the controller s manual). c) Manually clearng the data usng the followng procedure: 1. Make sure that the devce s connected to the power supply 2. Press and hold the B-button for a few seconds, untl LED ndcator glows GREEN 3. Release the B-button. 4. Press the B-button brefly 5. Energy consumpton memory has been erased Power measurement n the 2-wre connecton does not nclude mans voltage fluctuatons wthn +/- 10%. * Measurements n ths case are only llustratve, returned values may dffer from the actual measurement. In the case of reportng ncorrect values change the values of parameters 58 and 59. Table of power measurement accuracy: FGD-212 resstve load Brghtness<70% resstvenductve load resstvecapactve load 3-wre connecton +/- (0.5 % + 0.2W) +/- (0.5 % + 0.2W) +/- (0.5 % + 0.2W) +/- (2 % + 0.2W) +/- (2 % + 0.2W) +/- (2 % + 0.2W) 2-wre connecton +/- (2 % + 0.2W) Power meterng approxmate* Power meterng approxmate* Brghtness>70% Brghtness<70% Brghtness>70% +/- (4 % + 0.2W) Power meterng approxmate* Power meterng approxmate* Power and energy consumpton

17 17 #9: Assocatons Assocaton (lnkng devces) - drect control of other devces wthn the Z-Wave system network usng the wall swtch connected to the Dmmer 2. The assocaton enables the Dmmer 2 to control drectly a devce ncluded n Z-Wave network e.g. other Dmmer, Relay Swtch, Roller Shutter or scene (may be controlled only through a Z-Wave controller). The Dmmer 2 provdes the assocaton of fve groups: 1st Assocaton Group Lfelne reports state of the devce. Man Z-Wave+ network controller should be added to ths group. The Lfelne group can handle only one devce. It s not recommended to modfy ths group. 2nd Assocaton Group On/Off (S1) s assgned to swtch no. 1. Sends BASIC command class frame accordng to the state of the devce. 3rd Assocaton Group Dmmer (S1) s assgned to swtch no. 1. Sends MULTILEVEL SWITCH command class frame. Allows sendng dm/brghten command to assocated devces. 4th Assocaton Group On/Off (S2) s assgned to swtch no. 2. Sends BASIC command class frame accordng to the state of the devce. 5th Assocaton Group Dmmer (S2) s assgned to swtch no. 2. Sends MULTILEVEL SWITCH command class frame. Allows sendng dm/brghten command to assocated devces. Assocaton ensures drect transfer of control commands between devces, s performed wthout partcpaton of the man controller and requres assocated devce to be n the drect range. Dmmer 2 supports the operaton of multchannel devces. Multchannel devces are devces that nclude two or more crcuts nsde one physcal unt. Dmmer 2 n 2nd to 5th group allows for controllng 5 regular and 5 multchannel devces per an assocaton group, out of whch 1 feld s reserved for the Z-Wave network man controller. It s not recommended to assocate more than 10 devces n general, as the response tme to control commands depends on the number of assocated devces. In extreme cases, system response may be delayed. To add an assocaton (usng the Home Center controller): 1. Go to devce optons by clckng the con: 2. Select the Advanced tab 3. Specfy to whch group and what devces are to be assocated 4. Wat for the confguraton process to end. Sendng relevant nformaton to devces added to assocated groups may take even a few mnutes Assocatons

18 18 #10: Z-Wave range test CAUTION To make Z-Wave range test possble, the devce must be added to the Z-Wave controller. Testng may stress the network, so t s recommended to perform the test only n specal cases. FIBARO Dmmer 2 has a bult n Z-Wave network man controller s range tester. Follow the below nstructons to test the man controller s range: 1. Press and hold the B-button untl the vsual ndcator glows volet 2. Release the B-button 3. Press the B-button agan, brefly 4. Vsual ndcator wll ndcate the Z-Wave network s range (range sgnallng modes descrbed below) 5. To ext Z-Wave range test, press the B-button brefly Communcaton mode of the Dmmer 2 may swtch between drect and one usng routng, especally f the devce s on the lmt of the drect range. Z-Wave range tester sgnallng modes: Vsual ndcator pulsng green - Dmmer 2 attempts to establsh a drect communcaton wth the man controller. If a drect communcaton attempt fals, the devce wll try to establsh a routed communcaton, through other modules, whch wll be sgnalled by vsual ndcator pulsng yellow. Vsual ndcator glowng green - Dmmer 2 communcates wth the man controller drectly. Vsual ndcator pulsng yellow - Dmmer 2 tres to establsh a routed communcaton wth the man controller through other modules (repeaters). Vsual ndcator glowng yellow - Dmmer 2 communcates wth the man controller through the other modules. After 2 seconds the devce wll retry to establsh a drect communcaton wth the man controller, whch wll be sgnalled wth vsual ndcator pulsng green. Vsual ndcator pulsng volet - Dmmer 2 does communcate at the maxmum dstance of the Z-Wave network. If connecton proves successful t wll be confrmed wth a yellow glow. It s not recommended to use the devce at the range lmt. Vsual ndcator glowng red - Dmmer 2 s not able to connect to the man controller drectly or through another Z-Wave network devce (repeater). Z-Wave range test

19 19 #11: Error modes Descrpton of error messages of the Dmmer 2 Events result from nstallaton flaws, faulty lght source operaton or ncorrect manual changes n advanced confguraton. The devce may stop respondng to user s commands and actons, leavng the lght source off. Message wth nformaton about the type of error s sent by default (usng Z-Wave network). Error messages: A) OVERTEMPERATURE ERROR Dmmer 2 features self-temperature measurement functon. In case of reachng crtcal temperature, the load s turned off and the gateway receves an nformaton about exceedng maxmum temperature of the module. B) LOAD ERROR Dmmer 2 s equpped wth functonalty of detectng the burnt out bulb. In case of such stuaton, Dmmer 2 sends the notfcaton about load falure. Descrbed functon s not avalable for values of parameter 58 dfferent than 0. Power varaton s detected n accordance wth the settngs of parameters 15 and 16. Example: Parameter 15 set to 30%. Parameter 16 set to 5 seconds. Dmmer 2 wll detect the change of load at the moment of power varaton by 30% compared to standard power consumpton (measured durng the calbraton) and after 5 seconds from brghtness level stablzaton. Ths functon s avalable only n a control mode complant wth the mode recognzed durng the calbraton (parameter 14 set to 1). Appearng of an error may be the result of not connectng the load. It may suggest burnng out all of the loads connected to the Dmmer 2. Damaged load should be mmedately replaced. After connectng the new load, FIBARO Dmmer 2 wll return to normal operaton. C) SURGE ERROR Appearng of an error may be the result of electrcal surges, ncorrect load control (nductve load controlled n tralng edge mode) or connectng the prohbted type of load. Pressng any of the connected swtches or changng state of the devce usng the controller wll ext error mode. If parameter 35 s set to 3 or 4, the load wll be calbrated agan after turnng on the load or an occurrence of LOAD ERROR, SURGE or OVERCURRENT error. Error modes

20 20 D) OVERCURRENT ERROR Appearng of an error may also be the result of rapd powerng on the load. It may also occur f the soft-start functonalty s dsabled (parameter 34 set to 0) or as a result of the short crcut. If parameter 37 s set to 1, the devce wll automatcally try to turn on agan. If descrbed error has been caused by the rapd powerng on the load, then FIBARO Dmmer 2 wll return to normal operaton after reenablng. After three unsuccessful automatc tres of turnng on the load, Dmmer 2 wll stay n OVERCURRENT error mode (module turned off). In such stuaton, t s requred to remove the falure (possble short crcut n the nstallaton.) Otherwse, t s recommended to set the long soft-start (parameter 34 set to 2). E) OVERLOAD ERROR Appearng of an error s a result of connectng recevers wth too much power consumpton. In ths case FIBARO Dmmer 2 wll automatcally turn off the lghtng. It s requred to reduce power consumpton of connected load (e.g. by reducng the number of recevers) and turn on the lght source agan by the wall swtch or a Z-Wave command. F) VOLTAGE DROP ERROR Appearng of an error n a 2-wre connecton may be the result of mans voltage drop or a too hgh brghtness level of the lght source. If parameter 37 s set to 1, the devce wll automatcally try to turn on agan. Voltage drop error suggests that parameter 2 value should be reduced untl dsappearng of the falure. You can also recalbrate the load usng parameter 13. After three unsuccessful automatc tres of turnng on the load, Dmmer 2 wll stay n VOLTAGE DROP error mode (module turned off). G) HARDWARE FAIL ERROR Appearng of an error may be a result of serous hardware falure of the Dmmer 2. In ths case the Dmmer 2 sets the maxmum brghtness level and the LED vsual ndcator starts blnkng n red. All external actons (Z-Wave commands, pressng the swtches, menu settngs) wll be gnored. We recommend dsconnectng the devce from the power supply and contactng the customer servce or to ntate the guarantee procedure. Ths error may also appear as a result of enablng the Dmmer 2 wthout load connected to the output n 3-wre connecton. It s not a dangerous stuaton. We recommend dsablng the fuse, connectng the load and enablng the fuse agan. Error modes

21 21 #12: Addtonal functonalty Software update Dmmer 2 features remote software update (ntated by the man controller). Update status s sgnalled by the LED ndcator wth cyan colour: slow blnkng - transferrng data va Z-Wave and savng to the flash memory fast blnkng - copyng data from the external memory to the memory of the mcrocontroller Operatng alarm data frames FIBARO System allows user to set response of devces to alarm stuatons (response to data-frames ALARM_REPORT and SENSOR_ALARM_ REPORT). Dmmer 2 responds to the followng types of alarms: General Purpose Alarm - GENERAL PURPOSE ALARM Smoke Alarm - ALARM CO2, ALARM CO, ALARM SMOKE Water Floodng Alarm - ALARM WATER Temperature Alarm - ALARM HEAT Alarm data-frames are sent by devces that are system sensors (e.g., flood sensors, smoke detectors, moton detectors, etc.). The devce may respond n the followng manner to receved data-frames (settngs are confgured n confguraton parameters, see Advanced parameters on page 22): 0 - DEACTIVATION - the devce does not respond to alarm data frames 1 - DIMMER 2 ON - the devce turns on after detectng an alarm 2 - DIMMER 2 OFF - the devce turns off after detectng an alarm 3 - ALARM FLASHING - the devce perodcally changes ts status to the opposte when t detects an alarm (lghts on/off alternately) Addtonal functonalty

22 22 #13: Advanced parameters 99% max mn * CAUTION The maxmum brghtness level (parameter 2) must be greater than the mnmum brghtness level (parameter 1). real scale 99% * 0% 1% scale avalable to the user (vrtual) ncandescence level of dmmable compact fluorescent lamps Dmmer 2 allows to customze ts operaton to user s needs. The settngs are avalable n the FIBARO nterface as smple optons that may be chosen by selectng the approprate box. In order to confgure FIBARO Dmmer 2 (usng the Home Center controller): 1. Go to the devce optons by clckng the con: 2. Select the Advanced tab GROUP 0 - The Dmmer 2 behavor - Basc functonaltes 1. Mnmum brghtness level (parameter s set automatcally durng the calbraton process) The parameter can be changed manually after the calbraton percentage level of brghtness Default settng: 1 Parameter sze: 1 [byte] 2. Maxmum brghtness level (parameter s set automatcally durng the calbraton process) The parameter can be changed manually after the calbraton percentage level of brghtness Default settng: 99 Parameter sze: 1 [byte] 3. Incandescence level of dmmable compact fluorescent lamps Vrtual value set as a percentage level between parameters MIN (1%) and MAX. (99%). The Dmmer 2 wll set to ths value after frst swtch on. It s requred for warmng up and swtchng dmmable compact fluorescent lamps and certan types of lght sources percentage level of brghtness Default settng: 1 Parameter sze: 1 [byte] 4. Incandescence tme of dmmable compact fluorescent lamps Ths parameter determnes the tme requred for swtchng compact fluorescent lamps and certan types of lght sources. Settng ths parameter to 0 wll dsable the ncandescence functonalty (0-25.5s) Default settng: 0 Parameter sze: 2 [bytes] Advanced parameters

23 23 5. Automatc control - dmmng step sze Ths parameter defnes the percentage value of dmmng step durng the automatc control dmmng step percentage value Default settng: 1 Parameter sze: 1 [byte] 6. Automatc control - tme of a dmmng step Ths parameter defnes the tme of sngle dmmng step set n parameter 5 durng the automatc control. Automatc control s performed through: - sngle push-button clck - double push-button clck - Z-Wave control frames (0-2.55s, n 10ms steps) Default settng: 1 (10ms) Parameter sze: 2 [bytes] 7. Manual control - dmmng step sze Ths parameter defnes the percentage value of dmmng step durng the manual control dmmng step percentage value Default settng: 1 Parameter sze: 1 [byte] Manual control s performed through holdng the push-button. 8. Manual control - tme of a dmmng step Ths parameter defnes the tme of sngle dmmng step set n parameter 7 durng the manual control (0-2.55s, n 10ms steps) Default settng: 5 (50ms) Parameter sze: 2 [bytes] 9. State of the devce after a power falure The Dmmer 2 wll return to the last state before power falure. 0 - the Dmmer 2 does not save the state before a power falure, t returns to off poston 1 - the Dmmer 2 restores ts state before power falure Default settng: 1 Parameter sze: 1 [byte] 10. Tmer functonalty (auto - off) Ths parameter allows to automatcally swtch off the devce after specfed tme from swtchng on the lght source. It may be useful when the Dmmer 2 s nstalled n the starway. 0 - Functon dsabled tme to turn off measured n seconds (1s-9.1h) Default settng: 0 Parameter sze: 2 [bytes] Advanced parameters

24 ALL ON/ALL OFF functon Parameter allows for actvaton/deactvaton of Z-Wave commands enablng/dsablng all devces located n drect range of the man controller. 0 - ALL ON not actve, ALL OFF not actve 1 - ALL ON not actve, ALL OFF actve 2 - ALL ON actve, ALL OFF not actve ALL ON actve, ALL OFF actve Default settng: 255 Parameter sze: 2 [bytes] 13. Force auto-calbraton Changng value of ths parameter wll force the calbraton process. Durng the calbraton parameter s set to 1 or 2 and swtched to 0 upon completon. 0 - readout 1 - force auto-calbraton of the load wthout FIBARO Bypass force auto-calbraton of the load wth FIBARO Bypass 2 Default settng: 0 Parameter sze: 1 [byte] 14. Auto-calbraton status (read-only parameter) Ths parameter determnes operatng mode of the Dmmer 2 (automatc/manual settngs). 0 - calbraton procedure not performed or Dmmer 2 operates on manual settngs 1 - Dmmer 2 operates on auto-calbraton settngs Default settng: 0 Parameter sze: 1 [byte] CAUTION Parameter 15 s relevant only when parameter 58 s set to 0 and the control mode s consstent wth the mode set durng the calbraton process (parameter 30). 15. Burnt out bulb detecton Functon based on the sudden power varaton of a specfc value, nterpreted as a LOAD ERROR. 0 - functon dsabled percentage value of power varaton, compared to standard power consumpton, measured durng the calbraton procedure (to be nterpreted as load error/burnt out bulb) Default settng: 30 Parameter sze: 1 [byte] 16. Tme delay of a burnt out bulb (parameter 15) or overload (parameter 39) detecton Tme of delay (n seconds) for power varaton detecton, nterpreted as a LOAD ERROR or OVERLOAD detecton (too much power connected to the Dmmer 2). Advanced parameters

25 detecton of a burnt out bulb dsabled delay tme n seconds Default settng: 5 Parameter sze: 2 [bytes] 19. Forced swtch on brghtness level If the parameter s actve, swtchng on the Dmmer 2 (S1 sngle clck) wll always set ths brghtness level. 0 - functon dsabled percentage level of brghtness Default settng: 0 Parameter sze: 1 [byte] GROUP 20 - Dmmer 2 operaton - Swtches 20. Swtch type Choose between momentary, toggle and roller blnd swtch. 0 - momentary swtch 1 - toggle swtch 2 - roller blnd swtch - two swtches operate the Dmmer 2 (S1 to brghten, S2 to dm) Default settng: 0 Parameter sze: 1 [byte] 21. The value sent to assocated devces on sngle clck Ths parameter defnes the value sent to devces assocated wth Dmmer 2 after ts enablng. 0-0xFF value s sent, whch wll set assocated devces to ther last saved state 1 - current Dmmer 2 state s sent, whch wll synchronze brghtness level of assocated devces (other dmmers for example) Default settng: 0 Parameter sze: 1 [byte] 22. Assgn toggle swtch status to the devce status By default each change of toggle swtch poston results n acton of Dmmer 2 (swtch on/off) regardless the physcal connecton of conntacts. 0 - devce changes status on swtch status change 1 - devce status s synchronzed wth swtch status Default settng: 0 Parameter sze: 1 [byte] Advanced parameters

26 Double clck opton - set the brghtness level to MAX 0 - double clck dsabled 1 - double clck enabled Default settng: 1 Parameter sze: 1 [byte] Parameter 24 values may be combned, e.g. 1+2=3 means that assocatons on swtchng ON or OFF the Dmmer 2 (sngle clck) wll not be sent. Parameter 25 values may be combned, e.g. 1+2=3 means that assocatons on swtchng ON or OFF the Dmmer 2 (sngle clck) wll not be sent. 24. Command frames sent n 2nd and 3rd assocaton groups (S1 assocatons) Parameter determnes, whch actons wll not result n sendng frames to assocaton groups. 0 - all actons send to assocaton groups 1 - do not send when swtchng ON (sngle clck) 2 - do not send when swtchng OFF (sngle clck) 4 - do not send when changng dmmng level (holdng and releasng) 8 - do not send on double clck 16 - send 0xFF value on double clck Default settng: 0 Parameter sze: 1 [byte] 25. Command frames sent n 4th and 5th assocaton groups (S2 assocatons) Parameter determnes, whch actons wll not result n sendng frames to assocaton groups. 0 - all actons send to assocaton groups 1 - do not send when swtchng ON (sngle clck) 2 - do not send when swtchng OFF (sngle clck) 4 - do not send when changng dmmng level (holdng and releasng) 8 - do not send on double clck 16 - send 0xFF value on double clck Default settng: 0 Parameter sze: 1 [byte] 26. The functon of 3-way swtch Swtch no. 2 controls the Dmmer 2 addtonally (n 3-way swtch mode). Functon dsabled for parameter 20 set to 2 (roller blnd swtch). 0-3-way swtch functon for S2 dsabled 1-3-way swtch functon for S2 enabled Default settng: 0 Parameter sze: 1 [byte] 27. Assocatons n Z-Wave network securty mode Ths parameter defnes how commands are sent n specfed assocaton groups: as secure or non-secure. Parameter s actve only n Z-Wave network securty mode. It does not apply to 1st Lfelne group. Advanced parameters

27 all groups (II-V) sent as non-secure 1-2nd group sent as secure 2-3rd group sent as secure 4-4th group sent as secure 8-5th group sent as secure 15 - all groups (II-V) sent as secure Default settng: 15 Parameter sze: 1 [byte] 28. Scene actvaton functonalty SCENE ID depends on the swtch type confguratons. 0 - functonalty deactvated 1 - functonalty actvated Default settng: 0 Parameter sze: 1 [byte] Parameter 27 values may be combned, e.g. 1+2=3 means that 2nd & 3rd group are sent as secure. Enablng scene actvaton functonalty may cause slght delay n response to external swtches and sendng assocatons. SCENE ID value sent at specfed confguraton: Momentary swtches SCENE ID: S1 nput 16 : 1 x clck 14 : 2 x clck - : 3 x clck 12 : hold 13 : release Toggle swtches SCENE ID: S1 nput 10 : OFF to ON 11 : ON to OFF 14 : 2 x clck - : 3 x clck Roller blnds swtches SCENE ID: S1 nput 10 : turn ON (1 x clck) 13 : release 14 : 2 x clck - : 3 x clck 17 : brghtenng SCENE ID: S2 nput 26 : 1 x clck 24 : 2 x clck 25 : 3 x clck 22 : hold 23 : release SCENE ID: S2 nput 20 : OFF to ON 21 : ON to OFF 24 : 2 x clck 25 : 3 x clck SCENE ID: S2 nput 11 : turn OFF (1 x clck) 13 : release 14 : 2 x clck 15 : 3 x clck 18 : dmmng 29. Swtch functonalty of S1 and S2 Ths parameter allows for swtchng the role of keys connected to S1 and S2 wthout changes n connecton. 0 - standard mode 1 - S1 operates as S2, S2 operates as S1 Default settng: 0 Parameter sze: 1 [byte] Advanced parameters

28 28 CAUTION Modfcatons of parameters n GROUP 30 should be performed only by a qualfed nstaller. GROUP 30 - Dmmer 2 operaton - Advanced functonalty 30. Load control mode Ths parameter allows to set the desred load control mode. The devce automatcally adjusts correct control mode, but the nstaller may force ts change usng ths parameter. Forced auto-calbraton wll set ths parameter s value to forced leadng edge control 1 - forced tralng edge control 2 - control mode selected automatcally (based on auto-calbraton) Default settng: 2 Parameter sze: 1 [byte] 31. Load control mode recognzed durng auto-calbraton (read only) 0 - leadng edge 1 - tralng edge Default settng: Parameter sze: 1 [byte] 32. On/Off mode Ths mode s necessary whle connectng non-dmmable lght sources. Settng ths parameter to 1 automatcally gnores brghtenng/ dmmng tme settngs. Forced auto-calbraton wll set ths parameter s value to on/off mode dsabled (dmmng s possble) 1 - on/off mode enabled (dmmng s not possble) 2 - mode selected automatcally Default settng: 2 Parameter sze: 1 [byte] 33. Dmmablty of the load (read only) Ths parameter contans an nformaton about possblty of dmmng the load detected durng calbraton procedure. 0 - Load recognzed as dmmable 1 - Load recognzed as non-dmmable Default settng: Parameter sze: 1 [byte] 34. Soft-Start functonalty Tme requred to warm up the flament of halogen bulb. 0 - no soft-start 1 - short soft-start (0.1s) 2 - long soft-start (0.5s) Default settng: 1 Parameter sze: 1 [byte] Advanced parameters

29 Auto-calbraton after power on Ths parameter determnes the trgger of auto-calbraton procedure, e.g. power on, load error, etc. 0 - No auto-calbraton of the load after power on 1 - Auto-calbraton performed after frst power on 2 - Auto-calbraton performed after each power on 3 - Auto-calbraton performed after frst power on or after each LOAD ERROR alarm (no load, load falure, burnt out bulb), f parameter 37 s set to 1 also after alarms: SURGE (Dmmer 2 output overvoltage) and OVERCURRENT (Dmmer 2 output overcurrent) 4 - Auto-calbraton performed after each power on or after each LOAD ERROR alarm (no load, load falure, burnt out bulb), f parameter 37 s set to 1 also after alarms: SURGE (Dmmer 2 output overvoltage) and OVERCURRENT (Dmmer 2 output overcurrent) Default settng: 1 Parameter sze: 1 [byte] 37. Behavour of the Dmmer 2 after OVERCURRENT or SURGE Occurng of errors related to surge or overcurrent results n turnng off the output to prevent possble malfuncton. By default the devce performs three attempts to turn on the load (useful n case of momentary, short falures of the power supply). 0 - devce permanently dsabled untl re-enablng by command or external swtch 1 - three attempts to turn on the load Default settng: 1 Parameter sze: 1 [byte] 39. Power lmt - OVERLOAD Reachng the defned value wll result n turnng off the load. Addtonal apparent power lmt of 350VA s actve by default. 0 - functonalty dsabled W Default settng: 250 Parameter sze: 2 [bytes] Parameter 39 s relevant only when parameter 58 s set to 0. Advanced parameters

30 30 GROUP 40 - Dmmer 2 operaton - Alarms 40. Response to General Purpose Alarm 0 - No reacton 1 - Turn on the load 2 - Turn off the load 3 - Load blnkng Default settng: 3 Parameter sze: 1 [byte] 41. Response to Water Floodng Alarm 0 - No reacton 1 - Turn on the load 2 - Turn off the load 3 - Load blnkng Default settng: 2 Parameter sze: 1 [byte] 42. Response to Smoke, CO or CO2 Alarm 0 - No reacton 1 - Turn on the load 2 - Turn off the load 3 - Load blnkng Default settng: 3 Parameter sze: 1 [byte] 43. Response to Temperature Alarm Alarm state may be cancelled earler, as a result of pressng the swtch or sendng the Z-Wave command frame. 0 - No reacton 1 - Turn on the load 2 - Turn off the load 3 - Load blnkng Default settng: 1 Parameter sze: 1 [byte] 44. Tme of alarm state ( seconds) Default settng: 600 (600s) Parameter sze: 2 [bytes] Alarm settngs - reports 45. OVERLOAD alarm report (load power consumpton too hgh) 0 - No reacton 1 - Send an alarm frame Default settng: 1 Parameter sze: 1 [byte] Advanced parameters

31 LOAD ERROR alarm report (no load, load falure, burnt out bulb) 0 - No reacton 1 - Send an alarm frame Default settng: 1 Parameter sze: 1 [byte] 47. OVERCURRENT alarm report (short crcut, burnt out bulb causng overcurrent) 0 - No reacton 1 - Send an alarm frame Default settng: 1 Parameter sze: 1 [byte] 48. SURGE alarm report (Dmmer 2 output overvoltage) 0 - No reacton 1 - Send an alarm frame Default settng: 1 Parameter sze: 1 [byte] 49. OVERHEAT (crtcal temperature) and VOLTAGE DROP (low voltage) alarm report 0 - No reacton 1 - Send an alarm frame Default settng: 1 Parameter sze: 1 [byte] GROUP 50 - Actve power and energy reports 50. Actve power reports The parameter defnes the power level change that wll result n a new power report beng sent. The value s a percentage of the prevous report. 0 - power reports dsabled (1-100%) - power report threshold Default settng: 10 (10%) Parameter sze: 1 [byte] 52. Perodc actve power and energy reports Parameter 52 defnes a tme perod between consecutve reports. Tmer s reset and counted from zero after each report. 0 - perodc reports dsabled ( seconds) Default settng: 3600 (3600s) Parameter sze: 2 [bytes] Advanced parameters

32 Energy reports Energy level change whch wll result n sendng a new energy report. 0 - energy reports dsabled ( kwh) - report trggerng threshold Default settng: 10 (0.1 kwh) Parameter sze: 2 [bytes] 54. Self-measurement The Dmmer 2 may nclude actve power and energy consumed by tself n reports sent to the man controller. 0 - Self-measurement nactve 1 - Self-measurement actve Default settng: 0 Parameter sze: 1 [byte] Parameter 58 s set to 0 after forced auto-calbraton. Parameter 59 works only when parameter 58 has a value other than Method of calculatng the actve power Ths parameter defnes how to calculate actve power. It s useful n a case of 2-wre connecton wth lght sources other than resstve. 0 - measurement based on the standard algorthm 1 - approxmaton based on the calbraton data 2 - approxmaton based on the control angle Default settng: 0 Parameter sze: 1 [byte] 59. Approxmated power at the maxmum brghtness level Ths parameter determnes the approxmate value of the power that wll be reported by the devce at ts maxmum brghtness level (0-500W) - power consumed by the load at the maxmum brghtness level. Default settng: 0 Parameter sze: 2 [bytes] Advanced parameters

33 33 #14: Specfcatons Power supply: Power consumpton: Operatonal temperature: Dmensons (L x W x H): For nstallaton n boxes: Operatonal current: Devce temperature protecton: Overcurrent protecton: Actve element: Devce control: Rado protocol: Rado sgnal power: Rado frequency: Range: Comply wth EU drectves: V~ 50/60 Hz < 1.3W 0-35 C 42.5 x x 20.3 mm Ø 50mm A 105 C requred external 10A crcut breaker semconductor electronc swtch ε remotely - rado waves drectly - external swtch Z-Wave up to 1mW 868.4, MHz EU; 908.4, MHz US; 921.4, MHz ANZ; MHz RU; MHz HK; MHz MY; MHz IN; Mhz Mhz IL; MHz MHz JP; MHz CN, KR; up to 50 m outdoors up to 30 m ndoors (dependng on buldng materals) RoHS 2011/65/EU LVD 2006/95/EC EMC 2004/108/EC R&TTE 1999/5/EC Specfcatons

34 34 #15: Guarantee 1. The Guarantee s provded by FIBAR GROUP S.A. (herenafter Manufacturer ), based n Poznan, ul. Lotncza 1; Poznan, entered n the regster of the Natonal Court Regster kept by the Dstrct Court n Poznań, VIII Economc Department of the Natonal Court Regster, no , NIP , REGON: The Manufacturer s responsble for equpment malfuncton resultng from physcal defects (manufacturng or materal) of the Devce durng 12 months for busness / 24 months for ndvdual customers from the date of ts purchase. 3. Durng the Guarantee perod, the Manufacturer shall remove any defects, free of charge, by reparng or replacng (at the sole dscreton of the Manufacturer) any defectve components of the Devce wth new or regenerated components that are free from defects. When the repar proves mpossble, the Manufacturer reserves the rght to replace the devce wth a new or regenerated one, whch shall be free from any defects and ts condton shall not be worse than the orgnal devce owned by the Customer. 4. In specal cases, when the devce cannot be replaced wth the devce of the same type (e.g. the devce s no longer avalable), the Manufacturer may replace t wth a dfferent devce havng techncal parameters smlar to the faulty one. Such actvty shall be consdered as fulfllng the oblgatons of the Manufacturer. The Manufacturer shall not refund money pad for the devce. 5. The holder of a vald guarantee shall submt a guarantee clam through the guarantee servce. Remember: before you submt a guarantee clam, contact our techncal support usng telephone or e-mal. More than 50% of operatonal problems are resolved remotely, savng tme and money spent to ntatng guarantee procedure. If remote support s nsuffcent, the Customer shall fll the guarantee clam form (usng our webste - n order to obtan clam authorzaton. When the guarantee clam form s submtted correctly, the Customer shall receve the clam confrmaton wth a unque number (Return Merchandse Authorzaton -RMA). 6. The clam may be also submtted by telephone. In ths case, the call s recorded and the Customer shall be nformed about t by a consultant before submttng the clam. Immedately after submttng the clam, the consultant shall provde the Customer wth the clam number (RMA-number). 7. When the guarantee clam form s submtted correctly, a representatve of the Authorsed Guarantee Servce (herenafter as AGS ) shall contact the Customer. 8. Defects revealed wthn the guarantee perod shall be removed not later than 30 days from the date of delverng the Devce to AGS. The guarantee perod shall be extended by the tme n whch the Devce was kept by AGS. 9. A faulty devce shall be provded by the Customer wth complete standard equpment and documents provng ts purchase. 10. Parts replaced under the guarantee are the property of the Manufacturer. The guarantee for all parts replaced n the guarantee process shall be equal to the guarantee perod of the orgnal devce. The guarantee perod of the replaced part shall not be extended. 11. Costs of delverng the faulty devce shall be borne by the Customer. For unjustfed servce calls, the Servce may charge the Customer wth travel expenses and handlng costs related to the case. 12. AGS shall not accept a complant clam only when: Guarantee