case study today...tomorrow...together

Transcription

1 case study today...tomorrow...together

2 The evolve customer care and service is exceptional. Both the staff and the evolution billing portal make things incredibly easy for us to not only understand but quickly react to as well, whether that be to amend our package or see where costs can be cut. Richard Yates Zipcar 2

3 what they do A car sharing club seems like a simple enough idea, but there's a reason that Zipcar has become the leader for cars on demand - they took a simple concept to new heights. It's not just about fewer cars, less congestion and less pollution it's about understanding why those things are a problem, and finding sustainable solutions. Zipcar have the industry's gold standard service, allowing their members 24/7 access to thousands of cars around the globe. what we do for them > currently 120 mobiles > looking at SIP - used in controlling multimedia communication sessions such as voice and video call over IP networks today...tomorrow...together 3

4 initiating a cost lowering strategy An evolve client for the past three years, Zipcar offer a smarter way to get around the city, with cars and vans available to hire on either a daily or hourly contract. With over 1,500 vehicles available 24/7 and prices starting from just 5 an hour, Zipcar offers the ability to save hundreds of pounds when compared to car ownership. Initially when meeting with evolve, Zipcar were in need of having their accounts cleaned, asking us to deal with the live connections open on their current account and initiate a cost lowering strategy. The transition was made easy and a relationship has since developed between Zipcar and evolve that involves a multi network solution. From here we were able to develop a mobile content package from Blackberry, combining both voice and data use for employees spread across the UK. These SIM cards and individual tariffs were provided for multiple devices, maintaining continuity for the user and helping the business keep usage in check. With free mobile to mobile calls within the company network too, evolve were able to supply Zipcar a solution that met with their cost cutting aims, yet retain the right usage for their staff. Roaming charges are a big factor in Zipcar s global mobile usage, which is why international options are regularly introduced as and when they are required. 4

5 six month reviews Thanks to the close relationship between the two companies the business is regularly assessed, to guarantee that the package reflects budget and growth. The account manager who oversees the Zipcar account is dedicated to a quick response to issues, making necessary changes quickly and analysing impacts. Reviews are set at six month intervals, yet by no means are the only points of contact. Each member of the evolve team that deals directly with the company has a full understanding of their package and the solutions in place to deal with any issues. It is important to us that our clients feel understood, which is why we remain flexible throughout and allow contracts to be adjusted to meet evolving needs and progression. 5 As well as exceptional customer service, the management at Zipcar are big advocates and users of the evolution billing platform, utilising the single point of access it offers to a wealth of personalised data. Since being introduced to the system, Zipcar have found it an incredibly useful way of managing their data usage, with analysis spanning across the UK based organisation. Thanks to the close proximity between Zipcar and evolve, a mere 90 minute distance, there is occasionally demand for a handset or device that isn t personally stocked, whereby Zipcar benefit from evolve s commitment to next day delivery. We make sure to understand the needs of businesses local to us, bringing handsets in store that could well be needed and ensuring that they are loaded with the clients specific software and features and are available for immediate use.

6 It would take an awful lot for a competing telecoms provider to take our business, an almost impossible task. The prices are incredibly competitive within the market, so it is ultimately the customer experience we receive that makes working with evolve such a pleasure. In any industry it is people that sell, something that evolve works incredibly hard on and is evident through every interaction we have. Richard Yates Zipcar 6

7 evolve Evolution house New Garrison Road Shoeburyness Essex SS3 9BF a Clifton Road Cambridge CB1 7EB Denvale Trade Park Galdames Place Cardiff CF24 5AA New Baltic House 4th Floor 65 Fenchurch Street London EC3M 4BE today...tomorrow...together