UCL Managed Mobile Phone Service. In partnership with. Abzorb

Transcription

1 UCL Managed Mobile Phone Service In partnership with Abzorb (c) UCL

2 Agenda (1) Benefits of the new service a. To the user (tariff benefits, CLI level billing) b. To the DA (autonomous management of his/her own department s users, immediate access to billing, next day delivery of equipment) c. What this session hopes to achieve? (2) Getting help a. How to get in touch with Abzorb? b. Protocols for obtaining assistance (3) Accessing the new portals a. Online help files b. Online Ordering Portal i. Navigation, ii. Handsets with/without Airtime contracts & iii. Checking out c. Online Billing Portal i. Call Analysis, ii. Run a report & iii. E-alerts available (discussion not demo) d. Self Care i. Logic, ii. Navigation, iii. Bar add / remove & iv. SIM change (4) Telephony Policy (Sue Moody) (c) UCL

3 Mobile Service: New Customers 2: Order through service portal 3: Receive goods from Abzorb 4: Collect Device from DA KEY DA Action 1: Request for device/service User Action ORDERING PROCESS Optional Action 5: Receives Log-in text Online Device/Service Issues - contact Abzorb In person View usage 6: Welcome pack received Courier View bill on portal Receive bill via MyFinance 7: s welcome pack to user Device Text

4 Mobile Service: Replacements 3: Selects Replacement Device/SIM 4: DA orders new handset through portal 2: DA (or Abzorb) bar device (if lost/stolen) 5: Receives new Device/SIM KEY DA Action 1: User informs DA of need for replacement ORDERING PROCESS User Action 5A: DA connects new SIM through portal Optional Action Online 6: Collects Device/SIM In person 7: SIM inserted. Phone charged and ready Courier Device

5 Mobile Service: Migration 2: Confirms No. changes required 3: Places order With Abzorb 3A: User receives text code from Abzorb NON-VODAFONE CUSTOMERS 3B: DA receives SIM KEY Telecoms Action DA Action 1: Contact made to DA regarding migration MIGRATION PROCESS 3C: User collects SIM User Action Optional Action Device/Service Issues - contact Abzorb 4: Welcome Pack sent to user Online In person Views bill on portal Receives bill Through My Finance 5: User receives text password from Abzorb Courier Device Text

6 Call Bar defaults Service Request Data Cap Data Cap Notifications Enabled/ Enabled (max 40 approx) Enabled Roaming Bar International Bar International and Premium Bar Incoming Call When Abroad Bar Outgoing Call When Abroad Bar GPRS Bar GPRS roaming Bar Content Control Bar Enabled (c) UCL

7 Mobile Service: Responsibilities Who to contact Order has not arrived Welcome pack has not been received Portal password has not been received User billing is incorrect User leaves UCL or changes name Hardware/SIM card/network faults Abzorb (Help desk) (Bradley Holmes) Device lost/stolen (inc. replacement orders) Call bar to be removed More data is required DA Addition of new authorised personnel Billing has not appeared on MyFinance Telecoms

8 UCL Mobile Telephone Policy Sue Moody (c) UCL

9 Why do we need a new policy? To include UCL functional, organisational and technological changes They are no longer just telephones! Other UCL Policies apply to Telecoms, our Policy brings those together

10 Conditions of use ABACUS A new way of working with Finance UCL Expenses Policy (October 2016!) HMRC Rules Mobiles are for work, not private use. UCL ISD Information Security Policy UCL Policy on Electronic Mail UCL HR Policy You MUST NOT use a UCL mobile to sign up to Premium Rate or Interactive services. Billing will be monitored for excessive use by DA s and by Telecoms at regular service reviews (c) UCL

11 It s not all bad news! But it is quite conditional, you are responsible for the use of your device under the various UCL policies and you will be asked to read the Policy and agree to abide by it. That s very important. (c) UCL

12 Is it all worth it? Free calls to mobiles and land lines (national and local) 4GB inclusive data One point of contact Online billing, ordering and service portal with help videos Reduced costs Direct Abzorb to UCL billing (c) UCL

13 Thanks for listening ANY QUESTIONS FOR THE TEAM? (c) UCL