Course Overview. Certified Professional in Health and Hospital Administration (CPHHA)

Transcription

1 Course Overview Certified Professional in Health and Hospital Administration (CPHHA) Contents: Learning Objectives: 2 Course Description: 2 Course Content: 3-4 Certification: 4 Course Schedule: 5-6

2 Certified Professional in Health and Hospital Administration (CPHHA) Learning Objectives: To provide participants with enhanced skills to manage and administer their hospitals as well as prepare healthcare executives for executing related programs and overseeing improvement projects. To assist the participants to acquire advanced skills for organizational success, leadership, effectiveness and efficiency techniques, principles of management, creative problem solving, team building and financial management. To provide training in the development, implantation and evaluations of strategic plans. Participants in the and hospital administration course will be able to prepare themselves for a career that is not only exiting, but vital to the lives of hundreds, or even thousands, of people. To provide participants and expose them to the complex organization of hospitals and to the internal operations, processes, roles, management techniques, information needs and technology utilization in the different components of hospital system. How to integrate functions and information of different departments to achieve effectiveness and efficiency. To ensure their hospitals operate efficiently and provide adequate medical care to patients. Course Description: A one-week course (5 days) will be delivered for and targeted to hospital administrators and associate administrators for the purpose of retraining and the strengthening of their skills and knowledge. The course will be constructed of 10 sessions of 4 hours each. The course could be delivered at a suitable venue during the morning and afternoon periods, Saturday to Wednesday (8-12 and 1-5) for one week. The course will include practical group work sessions and case studies as well as didactic learning from at least two experienced faculty members of American Universities. Those participants interested in the Certified Professional in Health and Hospital Administration -CPHHA, will be required to pass a test administered by the American Institute for Healthcare Quality. 2

3 Course Content: 1. Overview of health care system: Organization, financing and delivery of health services. Current issues (cost containment initiatives, access and referral managed care, and health system integration Comparative international health systems using case scenario. 2. Health and hospital administration: Hospital Organization Planning and strategic management Leadership skills and theories of management Management of resources Management of information Delegation, prioritization, and time management Evidence based management 3. Financial management, budgeting and forecasting: Principles of financial management Budgeting methods Managing revenues and expenses Cost accounting Staffing and scheduling Comparative data and forecasting Financial reporting Financial and operating performance ratios 4. The concept of health care quality: What is quality? What is QA, QI, and TQM Historical evolution of quality in health care Principles of quality in health care Planning and organizing for health care quality (QM) Quality improvement process (QI) Quality assurance in health care (QA) Team-building, meeting, and communication skills Dissemination of health care quality Ethics and heath care quality 3

4 5. Clinical services management: Medical staff affairs Clinical department in hospitals Making and supporting clinical decisions Risk management Credentialing Productivity profiling Performance measurements Evidence based practices 6. Human resources management: Acquiring and retention of staff Salary structure and classification Staff evaluation and appraisals Rewards and recognition Employment policies Work environment issues Outsourcing and delegation Certifications: This course will lead to the designation of Certified Professional in Health and Hospital Administration (CPHHA) by the American Institute for Healthcare Quality. 4

5 Course Schedule: Date Subject Time Registration 8:30 9:00 Welcome and Introduction 9:00 9:15 Health and Hospital Administration: Overview, Current Issues 9:15 10:15 Break 10:15 10:45 Health and Hospital Administration Saturday Planning: Types of Plans, SWOT analysis 10:45 11:30 Break 11:30 12:00 Lunch/Prayers 12:00 13:00 Leadership in H & HA 13:00 14:00 Management of Data/Information for Leaders: Part I 14:00 15:15 Exercises 15:45 16:30 Management of Data/Information for Leaders: Part II Evidence Based Management 8:30 10:00 Break 10:00 10:30 Team-building and Conflict Resolution in Teams 10:30 11:30 Exercises 11:30 12:00 Sunday Lunch & Prayer 12:00 13:00 Documentation Issues in Healthcare: Administrative and Medical Records 13:00 14:00 Healthcare Quality Overview/Healthcare Quality Principles 14:00 15:15 5

6 Exercises 15:45 16:30 Risk Management/Patient Safety Overview utilization Management Overview 8:30 10:00 Break 10:00 10:30 Standards, Indicators and Benchmarks 10:30 11:30 Exercises 11:30 12:00 Monday Lunch & Prayer 12:00 13:00 Process Improvement and Monitoring: Tools and Techniques 13:00 14:00 Performance Measurement 14:00 15:15 Exercises 15:45 16:30 Accreditation of healthcare Organizations :00 Break 10:00 10:30 Credentialing 10:30 11:15 Ethical Issues in Healthcare/Legal Issues in Healthcare 11:15 12:00 Lunch & Prayer 12:00 13:00 Tuesday Exercise 13:00 13:30 Governance, Leadership and Development: Standard and Considerations 13:30 14:00 Exam review: True/False Practice, Q & A 14:00 15:15 Exam Review: Top Topics; Q&A 15:45 16:15 Evaluation/Presentation of Certificates of Attendance 16:15 16:30 Wednesday CPHHA Exam 9:00 11:00 6

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