Cloud Computing Implications to Digital Forensics A New Methodology Proposal

Size: px
Start display at page:

Download "Cloud Computing Implications to Digital Forensics A New Methodology Proposal"

Transcription

1 Clud Cmputing Implicatins t Digital Frensics A New Methdlgy Prpsal Fabi Marturana marturana@liber.it Abstract This paper deals with a nvel apprach t digital investigatins, aimed at ptimizing law enfrcement s tasks, cncerning digital evidence acquisitin, examinatin, analysis and reprting, and reducing investigatin cmplexity and peratinal csts. In the face f Internet s pervasiveness and massive market penetratin f high-perfrming and lw-cst handset devices, resulting in a wrldwide diffusin f cybercrimes, digital frensics seems indeed t be facing severe challenges which, if nt taken seriusly, may rapidly jepardize the achievements f many years f frensic research. Mtivated by this, the authr prpses a mdel t perfrm cmplex data prcessing which explits clud cmputing capabilities, n the ne hand, and mdern mbile handsets capabilities, n the ther hand, which can be explited n the crime scene t perfrm live and pst mrtem artifact analysis. The paper prvides the reader with the design guidelines, architecture cmpnents, interfaces, functinal and nnfunctinal requirements f a clud-based frensic platfrm implementing the s-called frensics-as-aservice delivery strategy. The prpsed framewrk cnsists f a clud-based server-side and a client side, running n an Andrid smartphne r tablet. The client-side, in particular, cnsists f a cllectin f pen surce frensic tls and an Andrid sftware applicatin, specifically develped fr the purpse. Authr Fabi Marturana is a PhD student in the University f Rme Tr Vergata s Cmputer Science, Systems and Prductin Department. His research interests include Cmputer and Mbile Frensics, Infrmatin Security and Clud Cmputing. He hlds a MS in Electrnic Engineering frm Plytechnic f Turin and c-authred papers n his research tpics. 1. Intrductin During a digital investigatin, frensic analysts are used t perfrming queries, indexing data, calculating hashes, extracting features and crrelating partial data t narrw the search and slve the case. As lng as investigatin cmplexity, n the ne hand, and amunt f data t analyze, n the ther, allwed it, frensic data prcessing ccurred in sequence n stand-alne frensic wrkstatins. Unfrtunately, Internet s pervasiveness and market availability fr cheap and sphisticated mbile devices with large strage capacity, have changed the landscape, resulting in an increase f digital investigatin cmplexity

2 and cntributing t the glbal diffusin f cybercrimes as well. Such crimes, n the ne hand, are evlving at an astunding pace, fllwing the same dynamic as the inevitable penetratin f cmputer technlgy and cmmunicatin int everyday life. Whilst sciety is inventing and evlving, at the same time, criminals are deplying a remarkable adaptability in rder t derive the greatest benefit frm it. Digital frensics, as a cnsequence, seems t be facing new challenges which, if nt taken seriusly, may rapidly render the actual frensics techniques bslete and even nt practicable. Current trends in cmputing and cmmunicatins technlgies have indeed shwn grwing amunts f disk strage and bandwidth available t rdinary cmputer users, resulting in significantly larger frensic data, with regards t the ability t prcess them in a timely manner. Perfrming cmmn frensic tasks, such as keywrds indexing and image thumbnail generatin against a captured image, indeed, may take much f the available time befre an investigatin can even begin. As a cnsequence, digital frensics practitiners, attempting investigatins using a single wrkstatin as a platfrm, will be very sn cmpletely verwhelmed by backlgs. A pssible slutin t vercme the issues utlined abve is then t develp a new frensic paradigm expliting capabilities ffered by clud cmputing. New discussins are indeed emerging, amng frensic practitiners, n whether the clud ecsystem culd be adpted r even extended t delivery law enfrcement s frensic tasks as-a-service. Clud cmputing and Internet s pervasiveness have indeed radically changed the way infrmatin technlgy services are created, delivered, accessed and managed. Clud cmputing has innvated infrmatin technlgy, enabling tasks frmerly carried ut by well-runded cmputers and servers t be perfrmed n a mbile device such as a smartphne. This new service delivery paradigm has the ptential t becme ne f the mst transfrmative develpments in the histry f cmputing, s why nt use this technlgy in yur favr then?. Being available n the clud and being independent f the device used, indeed, a pl f available resurces such as applicatins, prcesses and services can be rapidly deplyed, scaled and prvisined, n demand. Fr this reasn using clud cmputing t deliver n demand frensic services culd be an effective new way t supprt digital investigatins, allwing clud rganizatins, service prviders and custmers, t establish frensic capabilities and reducing clud security risks. In this regard, the paper s aims at describing the design guidelines f a secure frensics-as-aservice delivery platfrm expliting clud cmputing and mbile devices capabilities t supprt live and pst mrtem investigatins n the crime scene. The platfrm is designed t prvide investigatrs with a wealth f cmputing capabilities t cnduct a live analysis n the crime scene with the stand-alne client device. The same device may be used t cnnect t the clud platfrm as well, in rder t uplad frensic data t the server-side fr remte prcessing. The remainder f the paper is rganized as fllws: Sectin 1 describes the prpsed platfrm, the server-side architecture, the functinal and nn-functinal requirements and the client-server interfaces. Sectin 2 deals with the architecture and the functinal requirements f the client-side, running n a mbile device and then cnclusin and pssible future research directins are discussed in the last tw sectins f the paper. 2. The Server- Side T prvide a viable slutin t the abve utlined issues and fllwing n previus wrk by Marturana et al., the authr prpses a mdel fr distributed frensic data prcessing, called frensics-as-a-service delivery platfrm, aimed at expliting clud-cmputing capabilities. The prpsed slutin assumes that frensic images captured by the client-side sftware, may be divided int smaller fragments and upladed 2

3 in parallel t the server-side platfrm t manage massive uplads mre efficiently. The server-side will be respnsible fr acknwledging the fragments received and frwarding them t selected servers in the clud. Expliting distributed file system s capability t replicate files, image fragments are then exchanged amng the selected servers, and mre cpies f the captured image are then rebuilt t assure redundancy. T allw frensic tasks, such as keywrd searching, t be split and perfrmed in parallel n different servers, the authr have indeed made the assumptin that a frensic image can be cnsidered as the natural unit f strage and prcessing. It is indeed pssible t run remte prcesses n a set f distributed cmmdity servers capable f caching in RAM and prcessing image files, allwing cmplex frensic tasks t be quickly perfrmed in parallel. In this scenari few dependencies place cnstraints n the distributin f files r require cmplex distributed synchrnizatin. 2.1 Service architecture, functinal mdel and interfaces The main architectural cmpnents f the server-side, summarized in Figure 1, are: a central prcess, called Orchestratr (O), a number f remte Frensic Prcesses (FP), a cmmunicatin interface (i.e. CSt-SS) between the client-side and the server-side f the platfrm, fr service request and result delivery, and an internal interface (i.e. O-t-FP) fr data exchange amng the clud servers. On the CS-t-SS interface, the Orchestratr will be in charge f: Accepting incming service requests; Initiating utging cmmunicatins; Aggregating and delivering results; While n the O-t-FP interface, it will be in charge f: Distributing captured image fragments, nce upladed, amng available remte Frensic Prcesses; Keeping trace f captured images retained by each remte Frensic Prcess; Distributing prcessing tasks amng available remte Frensic Prcesses, with regards t retained images; Sending flush cmmand t remte Frensic Prcesses fr deleting retained frensic data when needed. Remte Frensic Prcesses will be respnsible fr: Receiving, acknwledging and string captured image fragments; Prcessing captured images; Deleting retained images and frensic data upn Orchestratr request; Delivering results t the Orchestratr. 3

4 2.2 Server- side functinal requirements Frensic data prcessing requests and utput delivery requirements f the prpsed frensics-as-a-service delivery platfrm are described as fllws: Uplad f a live digital media lgical acquisitin t the server-side. The authr cnsiders here a live frensic scenari in which a lgical cpy f all the pwered-n digital devices (i.e. cmputers, tablets, mbile phnes, smartphnes, PDAs etc.), fund at the crime scene, is transmitted t the server platfrm. A secure cnnectin available at the crime scene (e.g. a VPN tunnel upn a Wi-Fi r a 3G data link) shall be used t uplad images. Alternative data transfer prcedures shall be cnsidered in case the crime scene is nt under netwrk cverage, such as the acquisitin f a frensic images at the scene and cnsequent uplad, nce back at the frensic lab. Uplad f a pst mrtem digital media lgical r physical acquisitin t the server-side. In this scenari, a pst-mrtem investigatin n digital artifacts is cnducted in a frensic lab. Physical and lgical cntent f such digital artifacts shall be acquired and upladed t the serverside platfrm. A secure netwrk cnnectin available at the lab shall be used t uplad images. Once upladed, data shall be retained by the platfrm fr the whle duratin f the investigatin and may be queried at any time. On-demand analysis f the infrmatin upladed t the server-side. Once upladed t the platfrm, it shall be pssible t access and prcess frensic images at any time. The fllwing is a list f pssible peratins that shall be executed: 1. OS infrmatin retrieval: it shall be pssible t garner infrmatin abut the digital artifact s perating system; 2. Deleted file retrieval: it shall be pssible t use carving tls t extract the list f deleted files frm unallcated space and slack space; 3. File classificatin by categry r extensin: it shall be pssible t classify the cntent f the analyzed image n the basis f statistics n file type, metadata, extensin, average dimensin etc.; 4. Installed applicatin sftware list retrieval: it shall be pssible t retrieve the list f installed sftware; 5. Web brwsing cache, ckies and histry repsitry analysis: it shall be pssible t extract web brwsing evidence, cncerning navigatin cache and histry, list f stred ckies, and related t different brwsers (e.g. IE, Firefx, Chrme, Opera, Safari etc.); 6. Saved chat/im cmmunicatin retrieval: it shall be pssible t retrieve evidence cncerning saved chat and instant messaging sessins, if stred lcally; 7. Saved Skype calls, chat and messages: it shall be pssible t retrieve evidence cncerning saved Skype calls, chat and messaging sessins, if stred lcally; 8. Lcal database extractin: it shall be pssible t retrieve databases and extract relevant evidence frm the s; 9. Digital timeline creatin: it shall be pssible t rebuild the sequence f events and actins happened in a specific timeframe; 10. Encrypted file retrieval: it shall be pssible t extract encrypted files; 11. Cntent-based indexing: it shall be pssible t index image cntent t ptimize queries; 12. Cryptgraphic hash calculatin: it shall be pssible t calculate r verify files digest; 4

5 13. Keywrd searching: it shall be pssible t search fr keywrds. 2.3 Server- side functinal requirements The present sectin deals with nn-functinal requirements that cmplete the prpsal: Platfrm-independence. The utlined requirements shuld be met regardless f the emplyed machine architecture and perating system. Scalability. The platfrm shuld be able t scale hrizntally and the additin f mre distributed machines shuld lead t prprtinal imprvement in frensic tasks executin time. Efficiency. The extra wrk perfrmed by the platfrm t distribute data and queries amng its ndes, as well as t cllect results, shuld be negligible cmpared t the ttal executin time. Rbustness. Being a distributed system, the service delivery platfrm includes many cmpnents that ptentially fail at any times. It shuld fall n the platfrm t detect and recver frm such exceptinal cnditins and ensure the same level f cnfidence in the end result as in the traditinal case. Extensibility. It shuld be easy t add a new functin, as a building blck f the Frensics-as-a- Service delivery platfrm, r replace an existing ne. Therefre, writing a prcessing functin frm scratch t meet a new requirement shuld be cmpliant t the prpsed mdel. Interactivity. T imprve the user interactive experience, in such distributed slutin, it shuld be pssible t perfrm the time-cnsuming prcessing in the backgrund (n clud machines) while allwing peratrs t issue queries and t view partial results as sn as they becme available. Ease f administratin. It shuld be easy fr administratrs t perate the distributed system and minimal assumptins shuld be made abut the underlying infrastructure (e.g. perating system services). 3. The Client- Side In this sectin the authr describes a Java implementatin f the client-side, develped fr the purpse, which integrates with the clud-based server-side described in sectin II and implements the requirements discussed later n. The authr used sme ppular frensic Linux-based distributins (e.g. Helix, Knppix and DEFT Linux) as a reference pint fr reusing well-knwn extractin tls. The client-side f the prpsed platfrm, running n a mbile device (e.g. a smartphne r a tablet) with Andrid perating system, is thught t be prtable and very flexible. It is in charge f acquiring, dividing int independent fragments f smaller size and uplading lgical and physical images f digital artifacts, in parallel, t the server-side platfrm, and sending cnsequently prcessing requests, based n the acquired data, t the server-side. 3.1 Client- side architecture The client-side utlined abve, in turn, is lgically divided int tw parts: a target-side, including a set f Windws extractin tls, installed n a data partitin f the micr SD card, and an app-side, including an Andrid App installed n the OS partitin, which includes the graphical user interface and the client sftware. The bidirectinal interactin between the app-side and the target-side is straightfrward as it is pssible t use the micr SD card as a repsitry that can be used by bth the app-side and the target-side. The app-side, indeed, is in charge f cnfiguring (e.g. writing) script files n the micr SD and reading 5

6 the data acquired frm the target-side. The target-side, in turn, is respnsible fr reading the cnfiguratin scripts, executing them, cllecting and writing results n the micr SD. The implemented slutin avids, therefre, cmplex prtcl interactins and synchrnizatin between the parties. The client-side architecture, including the described functinal cmpnents, is summarized in Figure 2: 3.2 Client- side functinal requirements Client-side implementatin requirements, with regards t the app-side, have been discussed in the previus sectin. T summarize, the app-side shall be able t: Manage the graphical user interface which interacts with the target-side fr live and pst-mrtem artifact analysis; Cnfigure scripts n the micr SD that launch frensic acquisitin tls n the target-side; Read results written by the target-side n the micr SD and shw them via graphical user interface; Redirect the target-side acquisitin twards an external strage device. Mst f the requirements f the target-side are based n the cnsideratin that a live analysis f pweredn artifacts may be critical during an investigatin as it may prvide imprtant clues t first respnders n the crime scene. In particular, pwered-n artifacts cntain memry-resident infrmatin, such as passwrds and encryptin keys that will be lst after rebting. It als happens that artifacts under investigatin, such as critical servers, may nt be pwered-ff r affrd disruptin t service, and must be analyzed with live frensic techniques. In a live frensic scenari, the target-side shall be able t: Acquire current system time against an accurate time surce; Acquire and analyze artifact data in rder f vlatility (OOV): Physical memry dump, pen files, pen netwrk cnnectins, swap space; Encrypted file systems where yu d nt have key t unlck; List f active prcesses; Windws registry; Temprary file systems; Message digests f gathered evidence. In a pst mrtem frensic scenari, the target-side shall be able t: Acquire a lgical r physical image f each pwered-ff artifact; Analyze lcal file systems t recver specific files; Recver deleted files frm unallcated space and slack space; Analyze windws registry t find installed applicatins, cnnected USB devices etc.; Create a timeline f events; Search fr hidden data (steganalysis). 6

7 Part f such requirements have been already implemented in the current release f the client-side. Details abut planned future implementatins are prvided in the next sectins. 4. Cnclusin A traditinal digital investigatin implies that, using stand-alne frensic wrkstatins, analysts are able t perfrm varius frensic tasks in sequence, against limited datasets extracted frm target artifacts, and evaluate crrespndent results. Unfrtunately this scenari is changing rapidly as the grwing size f strage devices, n the ne hand, and prliferatin f multi-vendr mbile devices, n the ther hand, are causing investigatin delays and increasing cmplexity f digital frensics tasks. As a cnsequence, there is an urgent need t find nvel slutins t imprve digital investigatin effectiveness. T slve the issues utlined abve, the paper described an investigative platfrm fr distributed frensic data prcessing, aimed at taking advantage f bth mbility and clud cmputing capabilities, called frensics-as-aservice delivery platfrm. The platfrm cnsists f a server-side spread acrss a multitude f cmmdity servers in the clud, and a client-side running n a mbile device (e.g. a smartphne r a tablet) with Andrid perating system, which can be easily deplyed n the crime scene t perfrm live and pst mrtem frensic tasks. The prpsed slutin is based n the assumptin that each frensic task may be divided int a set f independent subtasks, running in parallel n a multitude f cmmdity servers in the clud. It is pssible t identify frensic images as the natural units f distributin amng the clud servers since independent file peratins, such as keywrd searching, may be split and perfrmed in parallel n different servers. In the distributed scenari where few dependencies place cnstraints n the distributin f files r file fragments, it may be quite easy t reduce delays and increase efficiency by caching each subtasks dataset in remte servers RAM, as lng as the subtask is up and running. The prpsed cludbased platfrm will take the respnsibility f activating remte prcessing tasks and cllecting partial results, allwing cmplex peratins t be quickly perfrmed. The client-side f the prpsed platfrm is very imprtant as well, as it may prvide investigatrs with a wealth f frensic prcessing capabilities n the crime scene, besides being the access pint t the frensic clud. Architecture cmpnents, interfaces, functinal and nn-functinal requirements f bth server-side and client-side have been examined t prvide the reader with interesting implementatin guidelines. A prttype implementatin f the clientside has been described in sme detail. 5. Future Wrk Given the relevance f the tpic, a grwing interest is emerging amng frensic practitiners twards clud cmputing implicatins t digital frensics. Within few years, the demand fr prcessing digital tasks as-a-service will prbably increase amng practitiners and investigatrs wh will experience this new way f perfrming frensic investigatins. Pssible future research areas n the subject may be: Extending the client-side capabilities t implement: (a) a secure platfrm fr n-demand remte supprt n the crime scene by lab analysts, (b) live windws registry acquisitin and analysis, (c) live windws temprary and lg file acquisitin and analysis, (d) live and selective file system preview and analysis and (e) live extractin f munted encrypted partitins cntent. 7

8 Perfrming and evaluating benchmarks t cmpare advantages and drawbacks f delivering frensic supprt services in huse r cntract ut t a specialized clud service prvider, frm the technical, ecnmic, rganizatinal and legal standpint, Perfrming and evaluating benchmark with traditinal digital frensics tls and techniques that may be adpted in similar situatins. 8

Serv-U Distributed Architecture Guide

Serv-U Distributed Architecture Guide Serv-U Distributed Architecture Guide Hrizntal Scaling and Applicatin Tiering fr High Availability, Security, and Perfrmance Serv-U Distributed Architecture Guide v14.0.1.0 Page 1 f 16 Intrductin Serv-U

More information

Best Practices for Optimizing Performance and Availability in Virtual Infrastructures

Best Practices for Optimizing Performance and Availability in Virtual Infrastructures Best Practices fr Optimizing Perfrmance and Availability in Virtual Infrastructures www.nimsft.cm Best Practices fr Optimizing Perfrmance and Availability in Virtual Infrastructures PAGE 2 Table f Cntents

More information

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future The Imprtance Advanced Data Cllectin System Maintenance Berry Drijsen Glbal Service Business Manager WHITE PAPER knwledge t shape yur future The Imprtance Advanced Data Cllectin System Maintenance Cntents

More information

Disk Redundancy (RAID)

Disk Redundancy (RAID) A Primer fr Business Dvana s Primers fr Business series are a set f shrt papers r guides intended fr business decisin makers, wh feel they are being bmbarded with terms and want t understand a cmplex tpic.

More information

Mobile Workforce. Improving Productivity, Improving Profitability

Mobile Workforce. Improving Productivity, Improving Profitability Mbile Wrkfrce Imprving Prductivity, Imprving Prfitability White Paper The Business Challenge Between increasing peratinal cst, staff turnver, budget cnstraints and pressure t deliver prducts and services

More information

SBClient and Microsoft Windows Terminal Server (Including Citrix Server)

SBClient and Microsoft Windows Terminal Server (Including Citrix Server) SBClient and Micrsft Windws Terminal Server (Including Citrix Server) Cntents 1. Intrductin 2. SBClient Cmpatibility Infrmatin 3. SBClient Terminal Server Installatin Instructins 4. Reslving Perfrmance

More information

Serv-U Distributed Architecture Guide

Serv-U Distributed Architecture Guide Serv-U Distributed Architecture Guide Hrizntal Scaling and Applicatin Tiering fr High Availability, Security, and Perfrmance Serv-U Distributed Architecture Guide v15.1.2.0 Page 1 f 20 Intrductin Serv-U

More information

The ADVANTAGE of Cloud Based Computing:

The ADVANTAGE of Cloud Based Computing: The ADVANTAGE f Clud Based Cmputing: A Web Based Slutin fr: Business wners and managers that perate equipment rental, sales and/r service based rganizatins. R M I Crpratin Business Reprt RMI Crpratin has

More information

Licensing Windows Server 2012 for use with virtualization technologies

Licensing Windows Server 2012 for use with virtualization technologies Vlume Licensing brief Licensing Windws Server 2012 fr use with virtualizatin technlgies (VMware ESX/ESXi, Micrsft System Center 2012 Virtual Machine Manager, and Parallels Virtuzz) Table f Cntents This

More information

Cloud Services Frequently Asked Questions FAQ

Cloud Services Frequently Asked Questions FAQ Clud Services Frequently Asked Questins FAQ Revisin 1.0 6/05/2015 List f Questins Intrductin What is the Caradigm Intelligence Platfrm (CIP) clud? What experience des Caradigm have hsting prducts like

More information

Licensing Windows Server 2012 R2 for use with virtualization technologies

Licensing Windows Server 2012 R2 for use with virtualization technologies Vlume Licensing brief Licensing Windws Server 2012 R2 fr use with virtualizatin technlgies (VMware ESX/ESXi, Micrsft System Center 2012 R2 Virtual Machine Manager, and Parallels Virtuzz) Table f Cntents

More information

White Paper for Mobile Workforce Management and Monitoring Copyright 2014 by Patrol-IT Inc. www.patrol-it.com

White Paper for Mobile Workforce Management and Monitoring Copyright 2014 by Patrol-IT Inc. www.patrol-it.com White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. www.patrl-it.cm White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. www.patrl-it.cm 2

More information

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1 Imprved Data Center Pwer Cnsumptin and Streamlining Management in Windws Server 2008 R2 with SP1 Disclaimer The infrmatin cntained in this dcument represents the current view f Micrsft Crpratin n the issues

More information

Position Paper on In-Network Object Cloud Architecture and Design Goals. Interconnecting Smart Objects with Internet Workshop 25 th March 2011

Position Paper on In-Network Object Cloud Architecture and Design Goals. Interconnecting Smart Objects with Internet Workshop 25 th March 2011 Architecture and Design Gals Intercnnecting Smart Objects with Internet Wrkshp 25 th March 2011 Alex Galis Stuart Clayman University Cllege Lndn Department

More information

SaaS Listing CA Cloud Service Management

SaaS Listing CA Cloud Service Management SaaS Listing CA Clud Service Management 1. Intrductin This dcument prvides standards and features that apply t the CA Clud Service Management (CSM) SaaS ffering prvided t the Custmer and defines the parameters

More information

xdb Configuration Guide

xdb Configuration Guide Sitecre 7.5 xdb Cnfiguratin Guide Rev: 9 April 2015 Sitecre 7.5 xdb Cnfiguratin Guide Cnfiguratin guide fr Sitecre administratrs and develpers Sitecre 7.5 Table f Cntents Chapter 1 Intrductin... 3 1.1

More information

AHLA. C. Big Data, Cloud Computing and the New World Order for Health Care Privacy

AHLA. C. Big Data, Cloud Computing and the New World Order for Health Care Privacy AHLA C. Big Data, Clud Cmputing and the New Wrld Order fr Health Care Privacy Marti Arvin Chief Cmpliance Officer UCLA David Geffen Schl f Medicine Ls Angeles, CA Kirk J. Nahra Wiley Rein LLP Washingtn,

More information

Course Title: Computer Forensic Specialist: Procedures & Response

Course Title: Computer Forensic Specialist: Procedures & Response Cmputer Frensic Specialist Curse Title: Cmputer Frensic Specialist: Prcedures & Respnse Page 1 f 12 Prcedures & Respnse Cpyright by EC-Cuncil Press All Rights Reserved. Reprductin is Strictly Prhibited.

More information

Better Practice Guide Financial Considerations for Government use of Cloud Computing

Better Practice Guide Financial Considerations for Government use of Cloud Computing Better Practice Guide Financial Cnsideratins fr Gvernment use f Clud Cmputing Nvember 2011 Intrductin Many Australian Gvernment agencies are in the prcess f cnsidering the adptin f clud-based slutins.

More information

MaaS360 Cloud Extender

MaaS360 Cloud Extender MaaS360 Clud Extender Installatin Guide Cpyright 2012 Fiberlink Cmmunicatins Crpratin. All rights reserved. Infrmatin in this dcument is subject t change withut ntice. The sftware described in this dcument

More information

1 Google Apps for Education Henrico County, Virginia

1 Google Apps for Education Henrico County, Virginia 1 Ggle Apps fr Educatin Henric Cunty, Virginia PROGRAM CATEGORY: Infrmatin Technlgy 1. Abstract f the Prgram Henric Cunty Public Schls (HCPS) prides itself n its innvative apprach t instructin. We believe

More information

Completing the CMDB Circle: Asset Management with Barcode Scanning

Completing the CMDB Circle: Asset Management with Barcode Scanning Cmpleting the CMDB Circle: Asset Management with Barcde Scanning WHITE PAPER The Value f Barcding Tday, barcdes are n just abut everything manufactured and are used fr asset tracking and identificatin

More information

Caching Software Performance Test: Microsoft SQL Server Acceleration with FlashSoft Software 3.8 for Windows Server

Caching Software Performance Test: Microsoft SQL Server Acceleration with FlashSoft Software 3.8 for Windows Server The linked image cannt be displayed. The file may have been mved, renamed, r deleted. Verify that the link pints t the crrect file and lcatin. Technical Brief Caching Sftware Perfrmance Test: Micrsft SQL

More information

Cisco IT Essentials v4.1. Course Overview. Total Hours: 240

Cisco IT Essentials v4.1. Course Overview. Total Hours: 240 PC Hardware and Sftware Teacher Resurce Cisc Essentials v4.1 Curse Overview Ttal Hurs: 240 Fundamental Chapters 1-10 Chapter 1: Intrductin t the Persnal Cmputer Hurs: 14.00 Gal: Chapter 2: The chapter

More information

WHITEPAPER Reference Architectures for Portal-based Rich Internet Applications

WHITEPAPER Reference Architectures for Portal-based Rich Internet Applications Authr: Sven Rieger Created n: 2015-04-10 Versin: 1.0 Rich Internet (RIAs) are HTML5-based applicatins with a desktp-like lk&feel which run inside a web brwser. The Micrsft Office applicatins Wrd, Excel,

More information

System Business Continuity Classification

System Business Continuity Classification Business Cntinuity Prcedures Business Impact Analysis (BIA) System Recvery Prcedures (SRP) System Business Cntinuity Classificatin Cre Infrastructure Criticality Levels Critical High Medium Lw Required

More information

Implementing an electronic document and records management system using SharePoint 7

Implementing an electronic document and records management system using SharePoint 7 Reprt title Agenda item Implementing an electrnic dcument and recrds management system using SharePint 7 Meeting Finance, Prcurement & Prperty Cmmittee 16 June 2008 Date Reprt by Dcument Number Head f

More information

Personal Data Security Breach Management Policy

Personal Data Security Breach Management Policy Persnal Data Security Breach Management Plicy 1.0 Purpse The Data Prtectin Acts 1988 and 2003 impse bligatins n data cntrllers in Western Care Assciatin t prcess persnal data entrusted t them in a manner

More information

Information Services Hosting Arrangements

Information Services Hosting Arrangements Infrmatin Services Hsting Arrangements Purpse The purpse f this service is t prvide secure, supprted, and reasnably accessible cmputing envirnments fr departments at DePaul that are in need f server-based

More information

Zimbra Professional Services Portfolio, Purchasing Guide & Price List

Zimbra Professional Services Portfolio, Purchasing Guide & Price List In- Tuitin Netwrks Ltd Zimbra Prfessinal Services Prtfli, Purchasing Guide & Price List This dcument prvides an verview f In- Tuitin Netwrks Limited s range f Zimbra Prfessinal Services available n the

More information

Integrating With incontact dbprovider & Screen Pops

Integrating With incontact dbprovider & Screen Pops Integrating With incntact dbprvider & Screen Pps incntact has tw primary pints f integratin. The first pint is between the incntact IVR (script) platfrm and the custmer s crprate database. The secnd pint

More information

WEB APPLICATION SECURITY TESTING

WEB APPLICATION SECURITY TESTING WEB APPLICATION SECURITY TESTING Cpyright 2012 ps_testware 1/7 Intrductin Nwadays every rganizatin faces the threat f attacks n web applicatins. Research shws that mre than half f all data breaches are

More information

Level 1 Technical. RealPresence Web Suite and Web Suite Pro. Contents

Level 1 Technical. RealPresence Web Suite and Web Suite Pro. Contents Level 1 Technical RealPresence Web Suite and Web Suite Pr Cntents 1 - Glssary... 2 2 Features... 3 RealPresence Platfrm integratin... 3 RealPresence Web Suite Sftware... 3 Sftware Keys... 3 3 - Web Client

More information

SMART Active Directory Migrator 9.0.2. Requirements

SMART Active Directory Migrator 9.0.2. Requirements SMART Active Directry Migratr 9.0.2 January 2016 Table f Cntents... 3 SMART Active Directry Migratr Basic Installatin... 3 Wrkstatin and Member Server System... 5 Netwrking... 5 SSL Certificate... 6 Service

More information

An Oracle White Paper January 2014. Oracle WebLogic Server on Oracle Database Appliance

An Oracle White Paper January 2014. Oracle WebLogic Server on Oracle Database Appliance An Oracle White Paper January 2014 Oracle WebLgic Server n Oracle Database Appliance Intrductin This white paper describes the architecture and highlights the value prpsitin f Oracle WebLgic Server n Oracle

More information

Chapter 7 Business Continuity and Risk Management

Chapter 7 Business Continuity and Risk Management Chapter 7 Business Cntinuity and Risk Management Sectin 01 Business Cntinuity Management 070101 Initiating the Business Cntinuity Plan (BCP) Purpse: T establish the apprpriate level f business cntinuity

More information

Flash Padlock. Self-Secured and Host-Independent USB Flash Drive White Paper. April 2007 Prepared by ClevX, LLC for Corsair Memory

Flash Padlock. Self-Secured and Host-Independent USB Flash Drive White Paper. April 2007 Prepared by ClevX, LLC for Corsair Memory Flash Padlck - White Paper Flash Padlck Self-Secured and Hst-Independent USB Flash Drive White Paper April 2007 Prepared by ClevX, LLC fr Crsair Memry 1 INTRODUCTION Millins f USB Flash Drives (UFDs) are

More information

2008-2011 CSU STANISLAUS INFORMATION TECHNOLOGY PLAN SUMMARY

2008-2011 CSU STANISLAUS INFORMATION TECHNOLOGY PLAN SUMMARY 2008-2011 CSU STANISLAUS INFORMATION TECHNOLOGY PLAN SUMMARY OFFICE OF INFORMATION TECHNOLOGY AUGUST 2008 Executive Summary The mst recent CSU Stanislaus infrmatin technlgy (IT) plan was issued in 2003.

More information

Exercise 5 Server Configuration, Web and FTP Instructions and preparatory questions Administration of Computer Systems, Fall 2008

Exercise 5 Server Configuration, Web and FTP Instructions and preparatory questions Administration of Computer Systems, Fall 2008 Exercise 5 Server Cnfiguratin, Web and FTP Instructins and preparatry questins Administratin f Cmputer Systems, Fall 2008 This dcument is available nline at: http://www.hh.se/te2003 Exercise 5 Server Cnfiguratin,

More information

Systems Load Testing Appendix

Systems Load Testing Appendix Systems Lad Testing Appendix 1 Overview As usage f the Blackbard Academic Suite grws and its availability requirements increase, many custmers lk t understand the capability f its infrastructure. As part

More information

How to put together a Workforce Development Fund (WDF) claim 2015/16

How to put together a Workforce Development Fund (WDF) claim 2015/16 Index Page 2 Hw t put tgether a Wrkfrce Develpment Fund (WDF) claim 2015/16 Intrductin What eligibility criteria d my establishment/s need t meet? Natinal Minimum Data Set fr Scial Care (NMDS-SC) and WDF

More information

White Paper. SharePoint and the Consumerization of IT: Considerations for BYOD Success. Authors: Aseem Pandit and Prateek Bhargava

White Paper. SharePoint and the Consumerization of IT: Considerations for BYOD Success. Authors: Aseem Pandit and Prateek Bhargava White Paper SharePint and the Cnsumerizatin f IT: Cnsideratins fr BYOD Success Authrs: Aseem Pandit and Prateek Bhargava The Evlutin f IT Cnsumerizatin & BYOD BYOD refers t the plicy f permitting emplyees

More information

Cloud Services MDM. Windows 8 User Guide

Cloud Services MDM. Windows 8 User Guide Clud Services MDM Windws 8 User Guide 10/24/2014 CONTENTS Overview... 2 Supprted Devices... 2 System Capabilities... 2 Enrllment and Activatin... 3 Prcess Overview... 3 Verify Prerequisites... 3 Dwnlad

More information

Request for Proposal. Saskatchewan Arts Board. Database Development. RFP Reference Number S AB-ADMIN001. Release Date Februar y 9, 2016

Request for Proposal. Saskatchewan Arts Board. Database Development. RFP Reference Number S AB-ADMIN001. Release Date Februar y 9, 2016 Request fr Prpsal Saskatchewan Arts Bard Database Develpment RFP Reference Number S AB-ADMIN001 Release Date Februar y 9, 2016 Clsing Date March 1, 2016 Clsing Time 2:00 pm, Lcal Sask. Time Page 2 f 7

More information

FINRA Regulation Filing Application Batch Submissions

FINRA Regulation Filing Application Batch Submissions FINRA Regulatin Filing Applicatin Batch Submissins Cntents Descriptin... 2 Steps fr firms new t batch submissin... 2 Acquiring necessary FINRA accunts... 2 FTP Access t FINRA... 2 FTP Accunt n FINRA s

More information

Installation Guide Marshal Reporting Console

Installation Guide Marshal Reporting Console Installatin Guide Installatin Guide Marshal Reprting Cnsle Cntents Intrductin 2 Supprted Installatin Types 2 Hardware Prerequisites 2 Sftware Prerequisites 3 Installatin Prcedures 3 Appendix: Enabling

More information

expertise hp services valupack consulting description security review service for Linux

expertise hp services valupack consulting description security review service for Linux expertise hp services valupack cnsulting descriptin security review service fr Linux Cpyright services prvided, infrmatin is prtected under cpyright by Hewlett-Packard Cmpany Unpublished Wrk -- ALL RIGHTS

More information

Accident Investigation

Accident Investigation Accident Investigatin APPLICABLE STANDARD: 1960.29 EMPLOYEES AFFECTED: All emplyees WHAT IS IT? Accident investigatin is the prcess f determining the rt causes f accidents, n-the-jb injuries, prperty damage,

More information

Organisational self-migration guide an overview V1-5 April 2014

Organisational self-migration guide an overview V1-5 April 2014 Organisatinal self-migratin guide an verview V1-5 April 2014 Cpyright 2013, Health and Scial Care Infrmatin Centre. 1 Self Migratin t NHSmail an verview fr rganisatins Cntents Intrductin 3 1. Initial preparatins

More information

FUJITSU Software ServerView Suite ServerView PrimeCollect

FUJITSU Software ServerView Suite ServerView PrimeCollect User Guide - English FUJITSU Sftware ServerView Suite ServerView PrimeCllect Editin February 2015 Cmments Suggestins Crrectins The User Dcumentatin Department wuld like t knw yur pinin f this manual. Yur

More information

TOWARDS OF AN INFORMATION SERVICE TO EDUCATIONAL LEADERSHIPS: BUSINESS INTELLIGENCE AS ANALYTICAL ENGINE OF SERVICE

TOWARDS OF AN INFORMATION SERVICE TO EDUCATIONAL LEADERSHIPS: BUSINESS INTELLIGENCE AS ANALYTICAL ENGINE OF SERVICE TOWARDS OF AN INFORMATION SERVICE TO EDUCATIONAL LEADERSHIPS: BUSINESS INTELLIGENCE AS ANALYTICAL ENGINE OF SERVICE A N D R E I A F E R R E I R A, A N T Ó N I O C A S T R O, D E L F I N A S Á S O A R E

More information

System Business Continuity Classification

System Business Continuity Classification System Business Cntinuity Classificatin Business Cntinuity Prcedures Infrmatin System Cntingency Plan (ISCP) Business Impact Analysis (BIA) System Recvery Prcedures (SRP) Cre Infrastructure Criticality

More information

TrustED Briefing Series:

TrustED Briefing Series: TrustED Briefing Series: Since 2001, TrustCC has prvided IT audits and security assessments t hundreds f financial institutins thrugh ut the United States. Our TrustED Briefing Series are white papers

More information

State of Wisconsin. File Server Service Service Offering Definition

State of Wisconsin. File Server Service Service Offering Definition State f Wiscnsin File Server Service Service Offering Definitin Dcument Revisin Histry Date Versin Creatr Ntes 2/16/2008 1.0 JD Urfer First pass 2/16/2008 2.0 Tm Runge Editing changes 2/19/2009 2.1 Tm

More information

ALM in the Cloud an Overview of Oracle Developer Cloud Service. Introduction. By Dana Singleterry

ALM in the Cloud an Overview of Oracle Developer Cloud Service. Introduction. By Dana Singleterry ALM in the Clud an Overview f Oracle Develper Clud Service Intrductin By Dana Singleterry In recent years the wrld f applicatin develpment has adpted new methdlgies that aim t imprve the quality and speed

More information

Business Plan Overview

Business Plan Overview Business Plan Overview Organizatin and Cntent Summary A business plan is a descriptin f yur business, including yur prduct yur market, yur peple and yur financing needs. Yu shuld cnsider that a well prepared

More information

Learn More Cloud Extender Requirements Cheat Sheet

Learn More Cloud Extender Requirements Cheat Sheet MaaS360.cm > Learn Mre Learn Mre Clud Extender Requirements Cheat Sheet OVERVIEW This dcument defines all requirements t ensure a successfully installatin f the Clud Extender t enable use f ActiveSync

More information

Application Services

Application Services Applicatin Services Table f Cntents N. Particulars Page N. 1 Abut Us 3 2 Applicatin Services 3 Applicatins Develpment & Maintenance 6 4 Prduct Engineering Services 5 Enterprise Services 6 Testing Services

More information

Implementing ifolder Server in the DMZ with ifolder Data inside the Firewall

Implementing ifolder Server in the DMZ with ifolder Data inside the Firewall Implementing iflder Server in the DMZ with iflder Data inside the Firewall Nvell Cl Slutins AppNte www.nvell.cm/clslutins JULY 2004 OBJECTIVES The bjectives f this dcumentatin are as fllws: T cnfigure

More information

NC3A SOA Techwatch Day Call for Presentations

NC3A SOA Techwatch Day Call for Presentations NC3A SOA Techwatch Day Call fr Presentatins 1 February 2012 Hsted at NATO C3 Agency, The Hague, The Netherlands By NC3A Chief Technlgy Office (CTO) David Burtn Chief Technlgy fficer Versin 1, 1 December

More information

CORPORATE SOLUTIONS 4.07. RELEASE NOTES

CORPORATE SOLUTIONS 4.07. RELEASE NOTES CORPORATE SOLUTIONS 4.07. RELEASE NOTES CONTENTS 1. Centralized Administratin: AdminSecure... 2 1.1. Cmpatibility with previus versins f AdminSecure... 2 2. Panda fr Desktps (2000/XP/Vista/Win7) and Panda

More information

BackupAssist SQL Add-on

BackupAssist SQL Add-on WHITEPAPER BackupAssist Versin 6 www.backupassist.cm 2 Cntents 1. Requirements... 3 1.1 Remte SQL backup requirements:... 3 2. Intrductin... 4 3. SQL backups within BackupAssist... 5 3.1 Backing up system

More information

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012 Research Reprt Abstract: The Emerging Intersectin Between Big Data and Security Analytics By Jn Oltsik, Senir Principal Analyst With Jennifer Gahm Nvember 2012 2012 by The Enterprise Strategy Grup, Inc.

More information

CorasWorks v11 Essentials Distance Learning

CorasWorks v11 Essentials Distance Learning CrasWrks v11 Essentials Curse Outline CrasWrks distance learning training is designed t help students leverage the CrasWrks platfrm t either build cllabrative applicatins r extend and enhance existing

More information

BRISTOL CITY COUNCIL ROLE AND EMPLOYEE PROFILE: Architect (Practitioner Level) Specific Role Data Architect

BRISTOL CITY COUNCIL ROLE AND EMPLOYEE PROFILE: Architect (Practitioner Level) Specific Role Data Architect BRISTOL CITY COUNCIL ROLE AND EMPLOYEE PROFILE: Architect (Practitiner Level) Specific Rle Data Architect Grade Directrate Managed by BG13 (TBC) Business Change Senir Infrmatin Systems & Technlgy Architect

More information

Systems Support - Extended

Systems Support - Extended 1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windws Services t dcument: The technlgy services the Enterprise Windws Services prvides t the custmer. The targets

More information

Exercise 5 Server Configuration, Web and FTP Instructions and preparatory questions Administration of Computer Systems, Fall 2008

Exercise 5 Server Configuration, Web and FTP Instructions and preparatory questions Administration of Computer Systems, Fall 2008 Exercise 5 Server Cnfiguratin, Web and FTP Instructins and preparatry questins Administratin f Cmputer Systems, Fall 2008 This dcument is available nline at: http://www.hh.se/te2003 Exercise 5 Server Cnfiguratin,

More information

HIPAA HITECH ACT Compliance, Review and Training Services

HIPAA HITECH ACT Compliance, Review and Training Services Cmpliance, Review and Training Services Risk Assessment and Risk Mitigatin: The first and mst imprtant step is t undertake a hlistic risk assessment that examines the risks and cntrls related t fur critical

More information

Professional Leaders/Specialists

Professional Leaders/Specialists Psitin Prfile Psitin Lcatin Reprting t Jb family Band BI/Infrmatin Manager Wellingtn Prfessinal Leaders/Specialists Band I Date February 2013 1. POSITION PURPOSE The purpse f this psitin is t: Lead and

More information

Integrate Marketing Automation, Lead Management and CRM

Integrate Marketing Automation, Lead Management and CRM Clsing the Lp: Integrate Marketing Autmatin, Lead Management and CRM Circular thinking fr marketers 1 (866) 372-9431 www.clickpintsftware.cm Clsing the Lp: Integrate Marketing Autmatin, Lead Management

More information

What is Software Risk Management? (And why should I care?)

What is Software Risk Management? (And why should I care?) What is Sftware Risk Management? (And why shuld I care?) Peter Kulik, KLCI, Inc. 1 st Editin, Octber 1996 Risks are schedule delays and cst verruns waiting t happen. As industry practices have imprved,

More information

The Organizational NOS (Network Operating System)

The Organizational NOS (Network Operating System) The Organizatinal NOS ( Operating System) Bryan.vandussen@reedbusiness.cm Nvember 2008 The Organizatinal NOS Executive Summary perating systems (perating systems designed and develped fr netwrking devices

More information

SYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER

SYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER SYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER Oracle Enterprise Manager is Oracle s integrated enterprise IT management prduct line, prviding the industry s first cmplete clud lifecycle management

More information

The Law Office of the Future: Remote Access and Virtual Law Firms Jeffrey S. Krause, Esq.

The Law Office of the Future: Remote Access and Virtual Law Firms Jeffrey S. Krause, Esq. The Law Office f the Future: Remte Access and Virtual Law Firms Jeffrey S. Krause, Esq. Presentatin Outline Intrductin Wrking Remte vs. Virtual Office Wrking Remte Temprary way t wrk Access yur ffice cmputer

More information

Information paper Reference Data Management Service

Information paper Reference Data Management Service This infrmatin paper describes the EU Reference Data Management Service. This Service prvides a central database, web service web applicatin fr maintaining RIS reference data, which is used by varius RIS-systems

More information

Data Protection Policy & Procedure

Data Protection Policy & Procedure Data Prtectin Plicy & Prcedure Page 1 Prcnnect Marketing Data Prtectin Plicy V1.2 Data prtectin plicy Cntext and verview Key details Plicy prepared by: Adam Haycck Apprved by bard / management n: 01/01/2015

More information

COPIES-F.Y.I., INC. Policies and Procedures Data Security Policy

COPIES-F.Y.I., INC. Policies and Procedures Data Security Policy COPIES-F.Y.I., INC. Plicies and Prcedures Data Security Plicy Page 2 f 7 Preamble Mst f Cpies FYI, Incrprated financial, administrative, research, and clinical systems are accessible thrugh the campus

More information

This report provides Members with an update on of the financial performance of the Corporation s managed IS service contract with Agilisys Ltd.

This report provides Members with an update on of the financial performance of the Corporation s managed IS service contract with Agilisys Ltd. Cmmittee: Date(s): Infrmatin Systems Sub Cmmittee 11 th March 2015 Subject: Agilisys Managed Service Financial Reprt Reprt f: Chamberlain Summary Public Fr Infrmatin This reprt prvides Members with an

More information

GUIDANCE FOR BUSINESS ASSOCIATES

GUIDANCE FOR BUSINESS ASSOCIATES GUIDANCE FOR BUSINESS ASSOCIATES This Guidance fr Business Assciates dcument is intended t verview UPMCs expectatins, as well as t prvide additinal resurces and infrmatin, t UPMC s HIPAA business assciates.

More information

Installation Guide Marshal Reporting Console

Installation Guide Marshal Reporting Console INSTALLATION GUIDE Marshal Reprting Cnsle Installatin Guide Marshal Reprting Cnsle March, 2009 Cntents Intrductin 2 Supprted Installatin Types 2 Hardware Prerequisites 3 Sftware Prerequisites 3 Installatin

More information

Introduction LIVE MAPS UNITY PORTAL / INSTALLATION GUIDE. 2015 Savision B.V. savision.com All rights reserved.

Introduction LIVE MAPS UNITY PORTAL / INSTALLATION GUIDE. 2015 Savision B.V. savision.com All rights reserved. Rev 7.5.0 Intrductin 2 LIVE MAPS UNITY PORTAL / INSTALLATION GUIDE 2015 Savisin B.V. savisin.cm All rights reserved. This manual, as well as the sftware described in it, is furnished under license and

More information

The Nirvana Phone. Citrix Copyright

The Nirvana Phone. Citrix Copyright The Nirvana Phne Cncept Specificatin The Nirvana Phne Cncept Specificatin & Draft Reference Architecture Citrix Cpyright Cpyright in the whle and every part f this dcument is jintly wned by Open Kernel

More information

Deployment Overview (Installation):

Deployment Overview (Installation): Cntents Deplyment Overview (Installatin):... 2 Installing Minr Updates:... 2 Dwnlading the installatin and latest update files:... 2 Installing the sftware:... 3 Uninstalling the sftware:... 3 Lgging int

More information

In this lab class we will approach the following topics:

In this lab class we will approach the following topics: Department f Cmputer Science and Engineering 2013/2014 Database Administratin and Tuning Lab 8 2nd semester In this lab class we will apprach the fllwing tpics: 1. Query Tuning 1. Rules f thumb fr query

More information

Talking Bout. a Revolution 100% 110% 120% 90% 80% 70% 130% 140%

Talking Bout. a Revolution 100% 110% 120% 90% 80% 70% 130% 140% Talking But a Revlutin 90% 80% 70% 60 0% 100% 110% 120% 130% 140% In-Memry analysis n 64-bit platfrms ushering in a new class f pwerful, affrdable and easy-t-use Business Intelligence slutins fr the masses

More information

Readme File. Purpose. Introduction to Data Integration Management. Oracle s Hyperion Data Integration Management Release 9.2.

Readme File. Purpose. Introduction to Data Integration Management. Oracle s Hyperion Data Integration Management Release 9.2. Oracle s Hyperin Data Integratin Management Release 9.2.1 Readme Readme File This file cntains the fllwing sectins: Purpse... 1 Intrductin t Data Integratin Management... 1 Data Integratin Management Adapters...

More information

Presentation: The Demise of SAS 70 - What s Next?

Presentation: The Demise of SAS 70 - What s Next? Presentatin: The Demise f SAS 70 - What s Next? September 15, 2011 1 Presenters: Jeffrey Ziplw - Partner BlumShapir Jennifer Gerasimv Senir Manager Delitte. SAS 70 Backgrund and Overview Purpse f a SAS

More information

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S Service Level Agreement (SLA) Hsted Prducts Netp Business Slutins A/S Cntents 1 Service Level Agreement... 3 2 Supprt Services... 3 3 Incident Management... 3 3.1 Requesting service r submitting incidents...

More information

DISASTER RECOVERY PLAN TEMPLATE

DISASTER RECOVERY PLAN TEMPLATE www.disasterrecveryplantemplate.rg The bjective f a disaster recvery plan is t ensure that yu can respnd t a disaster r ther emergency that affects infrmatin systems and minimize the effect n the peratin

More information

Performance Test Modeling with ANALYTICS

Performance Test Modeling with ANALYTICS Perfrmance Test Mdeling with ANALYTICS Jeevakarthik Kandhasamy Perfrmance test Lead Cnsultant Capgemini Financial Services USA jeevakarthik@gmail.cm Abstract Websites and web/mbile applicatins have becme

More information

The user authentication process varies from client to client depending on internal resource capabilities, and client processes and procedures.

The user authentication process varies from client to client depending on internal resource capabilities, and client processes and procedures. Learn Basic Single Sign-On Authenticatin Tale s Basic SSO applicatin grants Learn access t users withut requiring that they enter authenticatin lgin credentials (username and passwrd). The access pint

More information

ACTIVITY MONITOR. Live view of remote desktops. You may easily have a look at any user s desktop.

ACTIVITY MONITOR. Live view of remote desktops. You may easily have a look at any user s desktop. Web Develpment Offshre Develpment Outsurcing SEO ACTIVITY MONITOR This pwerful tl allws yu t track any LAN, giving yu the mst detailed infrmatin n what, hw and when yur netwrk users perfrmed. Whether it

More information

2. When logging is used, which severity level indicates that a device is unusable?

2. When logging is used, which severity level indicates that a device is unusable? Last updated by Admin at March 3, 2015. 1. What are the mst cmmn syslg messages? thse that ccur when a packet matches a parameter cnditin in an access cntrl list link up and link dwn messages utput messages

More information

Mobile Device Manager Admin Guide. Reports and Alerts

Mobile Device Manager Admin Guide. Reports and Alerts Mbile Device Manager Admin Guide Reprts and Alerts September, 2013 MDM Admin Guide Reprts and Alerts i Cntents Reprts and Alerts... 1 Reprts... 1 Alerts... 3 Viewing Alerts... 5 Keep in Mind...... 5 Overview

More information

Help Desk Level Competencies

Help Desk Level Competencies Help Desk Level Cmpetencies Level 1 Take user calls and manage truble tickets Ability t staff and manage the rganizatins helpdesk and effectively respnd t rutine custmer calls Ability t use prper grammar

More information

Service Request Form

Service Request Form New Prfessinal Services Order Frm Editable PDF Service Request Frm If yu have any questins while filling ut this frm, please cntact yur CDM, email Prfessinal Services at PS@swipeclck.cm, r call 888-223-3250

More information

TESTING TIMES: HOLISTIC ENVIRONMENT MANAGEMENT IN AN AGILE WORLD

TESTING TIMES: HOLISTIC ENVIRONMENT MANAGEMENT IN AN AGILE WORLD www.wipr.cm TESTING TIMES: HOLISTIC ENVIRONMENT MANAGEMENT IN AN AGILE WORLD Peri Narasimha, Slutin Architect Table f Cntents 03... Abstract 03... Mapping the Strategy 04... Service Integratin Creating

More information

Business Intelligence represents a fundamental shift in the purpose, objective and use of information

Business Intelligence represents a fundamental shift in the purpose, objective and use of information Overview f BI and rle f DW in BI Business Intelligence & Why is it ppular? Business Intelligence Steps Business Intelligence Cycle Example Scenaris State f Business Intelligence Business Intelligence Tls

More information

Ten Steps for an Easy Install of the eg Enterprise Suite

Ten Steps for an Easy Install of the eg Enterprise Suite Ten Steps fr an Easy Install f the eg Enterprise Suite (Acquire, Evaluate, and be mre Efficient!) Step 1: Dwnlad the eg Sftware; verify hardware and perating system pre-requisites Step 2: Obtain a valid

More information

Thuraya Satellite Telecommunications Company. ThurayaGmPRS. Frequently Asked Questions. February 2007

Thuraya Satellite Telecommunications Company. ThurayaGmPRS. Frequently Asked Questions. February 2007 Thuraya Satellite Telecmmunicatins Cmpany ThurayaGmPRS Frequently Asked Questins February 2007 Sft Launch Release fr Service Prvider Infrmatin THURAYA SATELLITE TELECOMMUNICATIONS COMPANY PAGE 1 OF 17

More information