Ensure Accuracy Reduce Costs Extend Asset Life

Transcription

1 Ensure Accuracy educe Costs Extend Asset Life

2 Why risk performance? Choose Hach for peace of mind. Trust your Hach equipment to the only certified, factory-trained experts through Hach's ServicePlus Programs. ur local on-site service ensures maximum up time, eliminates expensive shipping and minimizes travel costs. Satisfaction uaranteed Hach warranties all field and factory service. Certified Technical Expertise As an IS 9001:2008 certified company, Hach s network of highly experienced Field and Factory Service Technicians are trained to maintain the highest standards for quality assurance ensuring optimal instrument performance. ptimal performance yields optimal accuracy. enuine Hach Parts Why put your instrument at risk? Hach Service uses only genuine Hach parts which pass stringent QA/QC checks. P Flexible Programs From complex analyzers to simple handhelds Hach offers customizable programs to fit your exact needs. Hach s ServicePlus Programs combined with premier factory technical support have provided peace of mind and guaranteed instrument performance for over 60 years with service options that only Hach certified experts can provide. Not only do we service Hach Brand instruments, but we also service many non-hach products as well. SUVEY Audits Site Evaluations Startups PEPAE CMPLIANCE Calibration Validation Performance Certification INVENTY CNTL eagent estocking eagent eplenishment EDUCATIN Training Programs PEVENT PTIMIZE Decommissioning Conversion FAILUE PEVENTIN Preventative Maintenance Programs (PMP) Software Upgrades Technical Support UAANTEE PEFMANCE Field Service Programs Bench Service Programs Extended Warranty Programs PTECT PTECT UPTIME Field Emergency epair Service Bench Emergency epair Service Loaner Programs Exchange Programs ental Programs Premier Technical Support

3 Field Service Partnership (FSP) P With a Field Service Partnership, we ll send our highly trained service professionals to your site to perform all preventative maintenance and repairs. Hach s Field Service Partnership is ideal for process instrumentation. Freedom from instrument maintenance. Hach takes care of everything, including repairs, calibrations, certification and preventative maintenance on every visit. Priority on-site support can provide maximum uptime and real savings to your operation. Be sure to ask about our reagent restocking/replenishment services! Confidence in Hach field service professionals. Hach experts have years of experience working on Hach equipment, and applying their certified expertise will ensure that your equipment stays as good as new! ur highly trained field experts will professionally fill any instrument knowledge gaps you may have. Fixed maintenance budget for the entire year. All parts, labor, travel and advanced technical support are included in the annual contract. Write just one purchase order per year! Maximize instrument performance. With a Partnership Program, Hach will schedule and perform preventative maintenance at factory recommended intervals ensuring that your Hach instrument will continue to provide you with best-in-class accuracy. Exclusive priority technical support. o to the front of the queue. eceive priority emergency field repair at no additional cost. r use your exclusive toll-free priority technical support phone number to quickly get your questions answered by Hach instrumentation experts. Bench Service Partnership (BSP) Send instruments to the Hach factory where our qualified and experienced instrument technicians perform all required repairs and preventative maintenance. Hach s Bench Service Partnership is ideal for laboratory instrumentation. Freedom from instrument maintenance. All repair parts, factory labor, and return shipping from the factory are included. Hach will also provide factory calibration and certification every time you send in your instrument. No limit to the number of times and instrument may be serviced. Confidence in Hach factory service professionals. Hach experts have years of experience working on Hach equipment and applying their certified expertise will ensure that your equipment stays as good as new! Fixed maintenance budget for the entire year. All parts, labor, return shipping, and advanced technical support are included in the annual contract. Write just one purchase order per year! Maximize instrument performance. With a Partnership Program, Hach will schedule and perform preventative maintenance at factory recommended intervals ensuring that your Hach instrument will continue to provide you with best-in-class accuracy. Exclusive priority technical support. o to the front of the queue. eceive priority emergency field repair at no additional cost. r use your exclusive toll-free priority technical support phone number to quickly get your questions answered by Hach instrumentation experts. For more information on Hach ServicePlus Partnership Programs, please visit our website: or call: , press #, then In Canada, call: , or visit our website:

4 Custom Programs Hach can create a customized Service Program to meet your unique requirements. The customized program may include uptime-assurance, reagent replenishment services, or other services described above. Hach supports many non-hach instruments. Do you have Non-Hach instrumentation that you would like supported under your Partnership Program just let us know. WarrantyPlus Upgrade WarrantyPlus Upgrade Programs are available on select new product purchases or instruments purchased within the last 30 days. Warranty upgrade programs receive all the benefits of Hach s Partnership Programs. For process instrumentation, Hach offers a field-based warranty upgrade program and for laboratory instruments a factory-based program. Freedom from instrument maintenance. Your comprehensive WarrantyPlus upgrade will include repair parts, labor, and travel for your process instruments. For lab instruments all repair parts, labor and return shipping from the factory is included. Hach will also provide factory-certified calibrations on-site for your covered equipment. Confidence in Hach factory service professionals. Hach experts have years of experience working on Hach equipment and applying their certified expertise will ensure that your new equipment stays as good as new! Maximize instrument performance. With a WarrantyPlus upgrade, Hach will schedule and perform preventative maintenance on-site at factory-recommended intervals ensuring that your Hach instrument will continue to provide you with best-in-class accuracy. Exclusive priority technical support. o to the front of the queue. eceive priority emergency repair at no additional cost. r use your exclusive toll-free priority technical support phone number to quickly get your questions answered by Hach instrumentation experts. For more information on Hach ServicePlus Partnership Programs, please visit our website: or call: , press #, then In Canada, call: , or visit our website: LIT2721 ev 1

5 Hach Service n Demand P In addition to our Hach Partnership programs, Hach can provide your operation with these other services: In-Factory Services Factory epair Service Hach offers flat-rate repair for a number of instrument models. If a flat rate does not apply, Hach will provide a quotation for the repair. Check-Up and Certification Instruments are inspected and tested to ensure that they meet factory specifications. Instruments are returned with documented results and a Certificate of Instrument Performance. Instrument Trade-In and efurbished Instrument Sales As instrumentation ages and newer equipment and technology become available, our Service Department offers a selection of refurbished or new equipment to meet your needs! Technical Training The Hach Technical Training Center has helped thousands of people learn analytical techniques and theories, learn how to operate new equipment and keep informed of ever-changing federal regulations. Hach s application-based, participatory classes are available in three formats to fit every budget. n-site Services Emergency Field epair Services ur highly-trained Field Service Professionals can service your instrument on-site on a pay-per-visit basis. n-site Start-up Hach offers on-site start-up services for process and automated laboratory equipment. Special Programs ental, Lease and Exchange Programs For short-term needs or when you are unable to make capital expenditures, Hach has rental, leasing and exchange programs available. For n Demand Hach Services call: Industrial Customers Municipal Customers In Canada, call: r visit our website: r visit our website: LIT2722 ev 1

6 Hach Technical Training Center For over 20 years, the Hach Technical Training Center (HTTC) has provided world-class hands-on training helping thousands of people ensure they are performing their water analysis correctly so they achieve accurate results, every time. ur courses focus on basic laboratory practices and methods which include electrochemical (ph, conductivity, dissolved oxygen, etc.), colorimetry (chlorine, fluoride, phosphate, nitrogen species, metals, TC, etc.), turbidity measurement and titrations (alkalinity, hardness, chlorine, etc.). Advanced courses address more complex methods and applications. HTTC s applicationbased, hands-on training classes are available to fit every budget: egional Training Hands-on laboratory analysis training in convenient, regional locations Topics relevant in drinking water, wastewater, industrial applications Useful for plant operators, instrument technicians, laboratory personnel, plant managers, and superintendents Most classes are state-approved for Continuing Education Units Class offerings, schedules and locations are available at: Customized Training Custom classes designed for your individual needs taught at your location or at the Hach Company in Loveland, Colorado For more information and pricing, call: x2344 or httc@hach.com Hach s knowledgeable instructors, each with extensive experience in instruction and water analysis, can increase the skill and confidence of your operators through practical, hands-on training with Hach instrumentation. For more information on the Hach Technical Training Center: httc@hach.com Phone: x2344 Fax: In Canada, call: r visit our website: LIT2723 ev 1

7 Professional. Quality. Certified Expertise. Delivered with a sense of urgency. For current price information, technical support, and ordering assistance, contact the Hach office serving your area. In the United States, contact: Hach Company World Headquarters P.. Box 389 Loveland, C U.S.A. Telephone: , press #, then 6178 Fax: orders@hach.com Web: In Canada, contact: Hach Sales & Service Canada Ltd. 400 Britannia oad East, Unit 1 Mississauga, ntario L4Z 1X9 Canada Telephone: Fax: infocanada@hach.com Web: For more information on Hach ServicePlus Partnership Programs, please visit our website: LIT2621 ev 1