Master Protection Extended Powertrain Warranty Program. Master Maintenance And Full Maintenance Programs

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1 Maintenance Service Agreements And Master Protection Extended Powertrain Warranty Master Maintenance And Full Maintenance Programs Mitsubishi forklift truck dealers offer two professional programs for maintenance and repair: Master Maintenance for planned maintenance and Full Maintenance for planned maintenance plus breakdown repair service. These value-added services help reduce forklift maintenance costs and can free up personnel and facilities for other activities. Whether you operate one truck or several fleets at different locations, we can help design a program that can keep all your forklifts operating. Master Protection Extended Powertrain Warranty Program Extended powertain protection can help protect you from major repair costs. The Master Protection Extended Powertrain Warranty program provides parts and labor warranty coverage options for up to five years or 10,000 hours (See Master Protection Powertrain Warranty Certificate for details). If any major powertrain component fails as a result of a defect in material or workmanship during the selected extended warranty periods, your dealer will repair it with genuine Mitsubishi Forklift Trucks parts, after you pay a simple $50 deductible per claim.

2 Master Maintenance Program Master Maintenance Program The Master Maintenance program is designed to help save you time and money by extending the life of your equipment, while reducing your maintenance cost and potential downtime. Now you can rest easy knowing your forklift (and other mobile material handling equipment) will be professionally maintained on a schedule. Your Best Total Value Maintenance Program Whether your business is large or small, or whether you purchase or lease your forklifts, Master Maintenance will help to ensure that your equipment is operating in peak condition. Experienced Service Technicians Master Maintenance service technicians are factory-trained to help ensure your forklifts deliver on performance. Your Mitsubishi forklift truck dealer has the necessary maintenance tools, equipment and experience needed to maintain your equipment, along with fully stocked service vans containing parts, not only for Mitsubishi forklifts, but also for other brands of forklifts. They can also provide services designed to audit your hours of usage, equipment condition, maintenance costs and other factors that can impact equipment performance and your maintenance budget. Personalizing The Master Maintenance Program A professional, custom-tailored maintenance program geared to your needs helps keep your forklifts productive. It is designed to keep them out of the shop and on the job. The program begins with an evaluation of your operations, including: Current maintenance practices Actual hours equipment is run How equipment is used in your application A maintenance schedule is then built around information gathered from the above, helping to keep your forklift in top operating condition, which can result in: Longer equipment life Less machine downtime Greater trade-in value when you sell Under the Master Maintenance program, regular planned maintenance calls are scheduled in advance to help avoid unexpected downtime and interruptions to your normal business activities. Experienced Mitsubishi forklift truck service technicians will regularly change engine oil and filters, lubricate chassis, check fluid levels, electrical systems, fuel systems, hydraulic systems and other items for a predetermined monthly rate. Our goal is to identify and repair potential problems before they result in downtime. 2

3 Full Maintenance Program Full Maintenance Program The Full Maintenance program is a complete forklift truck service plan that combines a rigorous planned maintenance schedule with complete repair services at a fixed, pre-determined price for the length of the contract. Full Maintenance Offers 1. Our Full Maintenance program is custom tailored to meet your needs. Performed on-site, our planned maintenance helps keep your equipment in peak condition and maintain uptime. 2. Full Maintenance allows you to budget a fixed cost to maintain each forklift for the duration of the agreement. 3. With Full Maintenance, you receive one low monthly payment for all maintenance services.* 4. Full Maintenance provides optimum equipment utilization, whether you operate one forklift or a fleet, and whether your trucks are purchased or leased. 5. Full Maintenance can reduce the need for maintaining costly parts inventories, tooling and emergency equipment. 6. Our trained service technicians use Genuine Mitsubishi OEM parts for your Mitsubishi forklifts and also offer replacement parts for all other forklift brands. 7. Our service vans are equipped to handle emergency repairs promptly and on-site. 8. Your time, personnel and plant space can be allocated to support production and management responsibilities. * Does not include customer abuse or customer misuse or any other exclusions set by your dealer Our Responsibilities Include: Maintaining your forklift fleet for the term of the agreement. Determining maintenance frequency by analyzing truck operation and operating conditions. Performing planned maintenance and most unscheduled emergency repairs promptly. Supplying trained mechanics capable of repairing your forklifts. Providing parts inventory. Providing service vans capable of supporting efficient service and repair. Providing major repairs, labor and equipment as needed for the duration of the agreement. Monitoring maintenance costs, hours of usage, equipment condition and other factors that can impact your forklift s on-the-job performance. Helping you maintain maximum equipment uptime by keeping your fleet in peak condition. Your Responsibilities Include: Checking fuel and fluid levels daily and adding as needed. Safety-checking equipment before each use. Supervising and training operators. 3

4 Master Protection Extended Powertrain Warranty Master Protection Offers You Extended Powertrain Warranty Options 3 years or 6,000 hours 4 years or 8,000 hours 5 years or 10,000 hours Simply sign up for Master Protection within 90 days following your purchase, complete the recommended planned maintenance schedule, and your worries about major expenses from possible powertrain failures will be over. Once a new forklift is enrolled, the extended warranty can be transferred with ownership. There s no total dollar limit on a covered claim and no relationship to the forklift market value at the time of the claim. Your dealer coordinates the repairs for your forklift, whether in the dealer s shop or in your plant, with only a $50 deductible per claim.* Master Protection does not cover claims on normal wear overhauls. Covered components typically include: Internal Combustion Engine Engine Torque Converter Transmission Drive Shafts and Universal Joints Differential Drive Transaxle Final Drives Electric Powered Models Basic Electronic Drive Controls Speed Control Unit Drive Motor Differential Drive Transaxle Final Drives *See Master Protection Extended Powertrain Warranty Certificate for specific details. 4 4

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6 Ready Reliable Right On The Money Ready. Reliable. Right On The Money. Manufactured with superior quality and exceptional value, Mitsubishi forklift trucks are supported by a reliable dealer and field support network. Dealer locations exist throughout North and South America, offering flexible financing options and product support. Value And Support For The Long Haul Our programs deliver value just like our forklifts. One example is our parts program, designed to be your single source for quality replacement parts no matter what forklift brand you own. Another is the Master Protection program which offers extended powertrain warranties for your Mitsubishi forklifts. Your local Mitsubishi forklift truck dealer offers products and services including Master Maintenance programs, which tailor service and maintenance to your specific applications. In addition, they can provide options and additional visual and audible warning devices aimed at your specific applications and requirements. Operator training programs are also available to help reduce the potential for product damage and personal injury. Maintenance Service Agreements And Master Protection Extended Powertrain Warranty Copyright 2008 by MCFA. All rights reserved. All registered trademarks are the property of their respective owners. Some products may be shown with optional equipment. Printed in U.S.A MIT-LIFT MECP /08

7 Maintenance Service Agreements And Master Protection Extended Powertrain Warranty Master Maintenance And Full Maintenance Programs Mitsubishi forklift truck dealers offer two professional programs for maintenance and repair: Master Maintenance for planned maintenance and Full Maintenance for planned maintenance plus breakdown repair service. These value-added services help reduce forklift maintenance costs and can free up personnel and facilities for other activities. Whether you operate one truck or several fleets at different locations, we can help design a program that can keep all your forklifts operating. Master Protection Extended Powertrain Warranty Program Extended powertain protection can help protect you from major repair costs. The Master Protection Extended Powertrain Warranty program provides parts and labor warranty coverage options for up to five years or 10,000 hours (See Master Protection Powertrain Warranty Certificate for details). If any major powertrain component fails as a result of a defect in material or workmanship during the selected extended warranty periods, your dealer will repair it with genuine Mitsubishi Forklift Trucks parts, after you pay a simple $50 deductible per claim.