Quality Management System. Manual

Transcription

1 Quality Manual ISO 9001 Quality Approved by: JTH Page 1 of 7

2 Introduction The adoption of a Quality is a strategic decision of an organization. Industrial Scale Ltd. has instituted a formal Quality as a means to document, maintain and improve the processes of our business. This allows ISL to consistently provide product to our customer that meets customer and applicable legal requirements while aiming to enhance customer satisfaction. The Quality conforms to and comprehensively addresses the requirements of the ISO 9001 standard. ISL has maintained ISO 9001 accreditation since August of To enhance our operation, Industrial Scale Ltd. achieved accreditation with Measurement Canada in July of 2004 and has maintained it annually since. In order to achieve these results our existing Quality was amended to meet the additional requirements contained in the current version of the Measurement Canada document: S-A-01 Criteria for the Accreditation of Organizations to Perform Inspections Pursuant to the Electricity and Gas Inspection Act and the Weights and Measures Act. Accreditation compliments our service and sales departments allowing ISL to offer our customers initial inspections and subsequent inspections to their new and existing equipment as per the current version of the Schedule A of our Accreditation Agreement with Measurement Canada. Schedule A names the recognized technicians of ISL and lists the device types with which the recognized technician is authorized to inspect. Only those test standards that have a valid verification and designation certificate issued by Measurement Canada are used to perform inspections. The integrity of our existing Quality is maintained and enhanced by the changes required by Measurement Canada. ISL continually maintains a Certificate of Recognition (COR) from Motor Safety Association for Saskatchewan for implementing an effective health and safety program. ISL has been COR certified since October The Quality applies to all activities of the company. Industrial Scale Ltd. is an independent Canadian owned company representing numerous manufacturers of various weighing equipment. We have been in business since We are a full service scale company providing sales, service, inspections, maintenance, repairs, calibrations, installations and rentals of all types and brands of scales. Industrial Scale Ltd. is located at: 445 Maxwell Cres. Regina, Saskatchewan S4N 5X9 Phone: (306) or Fax: (306) sales@industrialscale.ca Web Site: The Quality Manager maintains controlled copies of the Quality Manual. Uncontrolled copies are for information only and are not maintained. Approved by: JTH Page 2 of 7

3 Quality 1. Quality Policy It is the policy of Industrial Scale Ltd. management to fully support and provide the necessary resources for continual implementation of the Quality. All employees participate in quality management activities as incorporated into daily functional requirements. All employees have been given the responsibility to ensure that quality is always put before production. It is the policy of Industrial Scale Ltd. management to fully support and provide the necessary resources to meet the current version of the Criteria for the Accreditation of Organizations to Perform Inspections Pursuant to the Electricity and Gas Inspection Act and the Weights and Measures Act (S-A-01). The management of Industrial Scale Ltd. is committed to meeting Measurement Canada s legal requirements. Industrial Scale Ltd. helps our customers to protect their profits and reputations by providing them with quality service that delivers weighing technologies, measurement accuracy and equipment maintenance. We strive for zero defects in everything we say and do. When working with each customer ISL endeavors to treat the customer like he/she is the most important customer regardless of the size of the business. ISL improves the Quality by reviewing with management, employees, and customers on a continual basis. The ISO 9001 system provides a framework for us to meet and exceed our quality objectives on an ongoing basis. 2. Quality Objectives Quality objectives are established and reviewed at Review meetings. Quality objectives are documented in the Review minutes. Approved by: JTH Page 3 of 7

4 3. Structure 3.1 Industrial Scale Ltd. has established a Quality that complies with ISO The Quality describes the key processes of Industrial Scale Ltd. The process approach emphasizes actual interrelated and/or interacting activities of ISL which transform inputs into outputs that are intended for the customer. The process approach aims to enhance ISL s ability to consistently conform to customer and legal requirements while continually improving customer satisfaction. 3.2 The Quality of Industrial Scale Ltd. is divided into three levels of documentation. The first level deals with the overall quality system and includes an introduction to the company, a description of the system and its documentation, a summary of the organization structure and major responsibilities. The second level consists of documentation dealing primarily with product or servicespecific activities and system support activities. This includes the six required ISO 9001 Quality Procedures (4.2.3 Control of Documents Control of Quality Records, Internal Audit, 8.3 Control of Nonconforming Product, Corrective Action, Preventive Action) along with process specific procedures such as sales, production activities, evaluation and monitoring of products, processes and customer satisfaction. The third level consists of work instructions and forms. INDUSTRIAL SCALE LTD. Quality Manual Procedures Work Instructions and Forms 3.3 The quality procedures are numbered using the clause number of the ISO 9001 standard to which they primarily refer. Quality procedures are periodically evaluated and improved. 3.4 The Cross Reference Table Form 62 is used to show the relationship between each portion of the standard and the corresponding procedures and records. Approved by: JTH Page 4 of 7

5 4. Major Processes The major processes of Industrial Scale Ltd. are defined below: Sales, ISL purchases merchandise from selected vendors and provides this merchandise to our customers through direct sale and/or service where scale parts need to be replaced. Under sales ISL has established procedures for the quotation of such sales. Procedures are in place to purchase, receive, inventory and ship this merchandise. Marketing becomes a process of sales as all employees of ISL seek to improve or repair our customer s weighing technologies. Service, ISL provides service to our customers in the form of repairs, preventive maintenance, routine calibrations and installations. To provide this service ISL has established a system of procedures to quote the customer and schedule such services. To provide each service ISL has trained weigh scale service technicians that follow the ISL quality system to meet and exceed the standards set in the provision of service. ISL has set up a quality training system to maintain the expertise of our weigh scale service technicians. Inspections, ISL is accredited to provide Inspections Pursuant to the Weights and Measures Act for the device types specified on Schedule A by the Recognized Technicians named on Schedule A within the scope of our accreditation agreement with the Minister of Industry. This includes initial and subsequent inspections for both factory and field installations. To provide such inspections ISL has recognized weigh scale service technicians that have been evaluated through theoretical and practical examinations and have been officially recognized within the scope of ISL s accreditation to inspect devices and issue certificates on behalf of Measurement Canada. To maintain authority in inspecting devices technicians must demonstrate they have maintained their knowledge and skills and are audited by Measurement Canada on a regular basis. Rentals, ISL provides weighing technologies to our customers on a temporary basis in the form of rentals. The quality system for the rental process includes quotation, pretesting of equipment, delivery and return of the equipment. Administration, as it is described in the job descriptions of the President, Chief Financial Officer, Manager of Operations, General Manager and the managers of Service, Sales and Quality, incorporate human resources, financial management and information technology to operate ISL. Administrative Model Administration Sales Service, Inspections Rentals Approved by: JTH Page 5 of 7

6 5. Organization Chart Executive Vice President President /Co-Owner Chief Financial Officer/Co-Owner Operations Manager of Operations General Manager Quality Manager Operations Sales Service Operational Support Sales Manager Service Manager Chief Financial Officer Sales & Marketing Weigh Scale Service Accounting Associate Administrative Assistant Associate Purchasing Manager Technician Recognized Weigh Scale Service Technician Technical Coach Accounting Associate The senior executives responsible for the operation are the President, Vice President and Chief Financial Officer. The senior managers responsible for the day to day operations are the Quality Manager, General Manager, Manager of Operations, Service Manager and the Sales Manager. ISL maintains a written organization chart designating the assignment and reporting relationships of all company employees. Responsibilities and authorities of all company employees are described in Job Descriptions and Procedures. All employees of the company have the freedom, responsibility and authority to: Initiate action to prevent the occurrence of product or service nonconformity. Inspect the work which they perform. Identify and record any product or service quality problem. Initiate and recommend corrective action to improve product and processes. Control further processing or delivery of non-conforming product until the deficiency or unsatisfactory condition has been corrected. Complete work consistent with the requirements for quality including the company Quality Manual, Quality Procedures and other related documents. Approved by: JTH Page 6 of 7

7 6. Representative: Teresa Hensrud 6.1 The executive management of Industrial Scale Ltd. has appointed one employee as the Quality Manager and Representative for the ISO 9001 Quality. The Quality Manager, irrespective of other duties, has the freedom and authority to: a) Ensure that quality system requirements are established, implemented and maintained in accordance with the ISO 9001 Standard. b) Report the performance and effectiveness of the company's quality system to executive management for review and as a basis for improvement of the quality system. c) Liaise with external bodies on matters relating to the quality system. d) Ensure that quality comes before production. A review of any actual or potential conflict is conducted annually with the Job Description review. 6.2 The Quality Manager is the Representative responsible to be the liaison with Measurement Canada on matters relating to the accreditation of Industrial Scale Ltd. and its quality system. For the purposes of obtaining Measurement Canada Accreditation the Quality Manager is also responsible for ensuring that the organization: a) Continues to comply with the requirements of the Weights & Measures Act and its associated regulations, policies, procedures and programs; including implementing any amendments that may occur; and b) Notify Measurement Canada in writing the appointment of, or any change to the Representative. 6.3 The Quality Manager reports directly to the President. 7. Application of the Quality 7.3 Design and development is excluded from the Quality of Industrial Scale Ltd. because no Industrial Scale Ltd. design is required in the sale, service and rental processes of Industrial Scale Ltd. to meet customer requirements Validation of processes for production and service provision is excluded from the Quality because all processes have outputs that can be verified. Approved by: JTH Page 7 of 7