Count On Us For Your Safety Dräger at your service

Transcription

1 1 IMG_2390 D Count On Us For Your Safety Dräger at your service

2 Dräger at your service D _1_NEU

3 03 Contents Because every minute counts 4 Maximum safety from a single source 6 Quality devices, quality service 7 DrägerService agreements 9 PreventiveCare 10 TotalCare 11 TotalCare Ultra 12 DrägerService agreements at a glance 14

4 04 COUNT ON US FOR YOUR SAFETY DRÄGER AT YOUR SERVICE Because every As an organization, you are responsible for the safety of your employees. DrägerService supports you in maintaining a safe work environment with expert knowledge, trained technicians, and original Dräger parts for replacement. We work together with you to develop solutions that are in line with the needs of your company and that meet legal requirements. FAST REACTION TIMES Because every minute counts Dräger responds quickly to your service needs. If a device cannot be repaired, DrägerService can, subject to contract and availability, provide a temporary replacement device to avoid the wait for spare parts. For Dräger technicians and customers, repair and maintenance parts are available at short notice. EFFICIENT Always the right expertise DrägerService technicians can maintain and repair Dräger devices quickly, economically, and safely. That s because they have the greatest familiarity with the functions of each device and have access to in-depth Dräger knowledge. With our TotalCare Ultra service offering, a DrägerService technician can be onsite to oversee all aspects of Dräger safety devices at your facility. COMPATIBLE More than just a replacement For repairs and maintenance, DrägerService uses only original replacement parts specifically, those parts used in the original manufacturing process or those that have been improved during the course of the production cycle. This ensures that your devices will operate reliably for as long as possible.

5 05 minute counts PREVENTIVE The best service is the service you do not need As a manufacturer, we are the people who are most familiar with all the functions, specifications, and technical details of our own devices. As a result, we are able to perform preventive maintenance to avoid problems in the future. CERTIFIED Guaranteed quality With Dräger products, you can be sure that all industry quality standards have been fulfilled. Our Management System is certified to ISO 9001 (Quality Management), ISO (Environmental Management), and OHSAS (Health & Safety Management). COMPETENT Continuous training sharpens expertise Every service technician at Dräger receives continuous, ongoing training on the devices they service. Our service technicians can help you with any Dräger product. If they cannot immediately solve the problem onsite, they can rely on the expertise of device specialists at Dräger. FULL DOCUMENTATION Service reports included Our technicians not only perform regular checks and maintenance, but they also complete a service report to provide comprehensive documentation for your company. In addition, Dräger archives the service history of your equipment in case you ever need access to that information. AVAILABLE ANYTIME, ANYWHERE Helping hands around the world Our global service network includes over 1,600 certified technicians in 190 countries. This ensures that we can help you quickly online, via telephone, or at your facility.

6 06 COUNT ON US FOR YOUR SAFETY DRÄGER AT YOUR SERVICE Maximum safety from a single source IMG_2259 ST In the fire, oil and gas, and mining industries, the potential for danger in the workplace is ever-present. Whether servicing gas detection devices or breathing apparatus, we are acutely aware of the importance of these devices and employ the highest quality maintenance standards to help minimize risk to your employees. Our services Installation of systems Checking operational safety and function control of systems and equipment Comprehensive training in equipment operation and basic servicing Onsite calibration and maintenance services Technical training Hydrostatic testing** Repair and exchange* Valve overhaul* Cylinder recertification / overhaul** DrägerRental program Rent-A-Tech** Your benefits A high level of product performance, supported by experienced service technicians Potential increase in productivity due to reduced equipment downtime Certification in accordance with (DIN EN) ISO 9001, (DIN EN) ISO 14001, and (BS) OHSAS Fast response times due to our extensive Canadian service network * Applies to self-contained breathing apparatus ** May be subcontracted

7 07 Good service is good value ST Plymouth Photos 073 At Dräger, we believe that safety equipment should represent a good long-term investment. Not only do these devices protect your biggest assets your employees and facilities but they deliver the most value when they are supported by quality service. Quality devices deserve quality service At Dräger, we not only design safety devices and solutions, but we manufacture them as well. This is why we have unmatched knowledge regarding the functions, specifications, and technical details of our products. As a result, we are best qualified to service Dräger equipment. At Dräger, we make it our business to learn yours. Thus, because we know your processes as well as your devices, you can rely on us to meet your service needs. We use the same quality standards for service that we use in the development of our devices. DrägerService is a good value Well maintained devices on your site operate longer, are more reliable, and perform to specification Unplanned downtime is generally avoided, so you can plan with confidence If repairs or maintenance are necessary, you can be sure that your devices will be back in service promptly

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9 09 DrägerService Agreements To meet your specific service needs and budgetary requirements, we offer a range of DrägerService agreements all of which are designed to keep your Dräger equipment at optimum performance and in full compliance with our exacting technical standards. OUR KEY SERVICE AGREEMENTS INCLUDE: PreventiveCare This proactive maintenance program is designed to keep your equipment in peak working condition according to its original specifications. The plan provides a check to make sure that your equipment is fully compliant with Dräger s standards and includes a complete self-check, visual inspection, and calibration. DrägerService is quality accredited and uses only genuine Dräger parts for reliable operation. TotalCare This service program is designed to cover all aspects of maintenance, inspection and preventive care. This package includes all labour and maintenance materials. Extended warranty options are available. TotalCare Ultra For organizations that want the ultimate in preventive care, Dräger has created TotalCare Ultra. This full service program provides all of the assurance of TotalCare, together with a Dräger expert technician who works onsite to ensure proper installation, maintenance, calibration, logistics, training, asset management, and troubleshooting. Extended warranty options are available.

10 10 COUNT ON US FOR YOUR SAFETY DRÄGER AT YOUR SERVICE PreventiveCare agreement D PREVENTIVECARE INCLUDES: Planned maintenance as per Dräger s recommended schedule Required replacement parts Complete visual check of instrument Completion of preventive maintenance test protocols Complete self-check, if applicable Check of LCD illumination and complete LCD test where applicable Check of audible alerts, vibration and lights, where applicable Check of pump flow and alarm, where applicable Functional test of all buttons, where applicable Operating system updates Full calibration using traceable calibration gas Calibration certificate OPTIONS WITH THIS AGREEMENT INCLUDE: Replacement sensors Consumable items, including those with defined finite life spans, such as batteries Additional information All maintenance is completed during normal work hours; any requests for service outside of normal business hours are subject to additional charges. All goods returned to DrägerService for maintenance must be clearly identified with the service contract number. Alternative shipping addresses must be provided to Dräger at the time goods are received.

11 11 TotalCare agreement D TOTALCARE INCLUDES: Planned maintenance as per Dräger s recommended schedule Required spare parts All labour and replacement of defective materials included in contract All repair labour Visual inspection of seals, gaskets and casings Complete visual check of instruments Complete self-check Check of LCD illumination and performance of LCD test Check of audible alerts, vibration and lights Check of pump flow and alarm, where applicable Functional test of all buttons Operating system updates Full calibration using traceable calibration gas Calibration certificate Software upgrades OPTIONS WITH THIS AGREEMENT INCLUDE: Consumable items, including items with defined finite life spans, such as batteries Sensor replacement Additional information All repair work not covered under the TotalCare contract will be quoted showing material and labour costs. No work will begin until a valid purchase order is received covering the cost of the quotation. All maintenance is completed during normal working hours; any requests for service outside of normal business hours are subject to additional charges. All goods returned to DrägerService for repair must be clearly identified with the service contract number. Alternative shipping addresses must be provided to Dräger at the goods are received.

12 12 COUNT ON US FOR YOUR SAFETY DRÄGER AT YOUR SERVICE TotalCare Ultra agreement D TOTALCARE ULTRA INDUCES: An onsite Dräger expert to provide: Full installation and de-installation Maintenance as per Dräger s recommended schedule Onsite training Onsite asset management Required spare parts All labour and replacement of defective materials included in contract All repair labour Visual inspection of seals, gaskets and casings Complete visual check of instruments Complete self-check Check of LCD illumination and performance of LCD test Check of audible alerts, vibration and lights Check of pump flow and alarm, where applicable Functional test of all buttons Operating system updates Full calibration using traceable calibration gas Calibration certificate Software upgrades OPTIONS WITH THIS AGREEMENT INCLUDE: Consumable items, including items with defined finite life spans, such as batteries Sensor replacement Additional information All repair work not covered under the TotalCare Ultra contract will be quoted showing material and labour costs. No work will begin until a valid purchase order is received covering the cost of the quotation.

13 DrägerService There when you need it most RAY_7078LIKE

14 14 COUNT ON US FOR YOUR SAFETY DRÄGER AT YOUR SERVICE DrägerService agreements at a glance PreventiveCare Agreement TotalCare Agreement TotalCare Ultra Agreement Onsite Dräger technical expert Planned maintenance as per Dräger s recommended schedule Completion of preventive maintenance test protocols Routine inspection check of the device All repair labour All repair materials Visual inspection of device Visual check of all labels to ensure compliance Visual inspection of seals, gaskets and casings Replacement of filters Check of audible alerts, vibration and lights Check of LCD illumination and performance of LCD test Complete self-check Full calibration using traceable calibration gas Functional test of all buttons Check of pump flow and alarm Calibration certificate Software upgrades Travel costs associated with completion of calibration visit

15 D Youʼre there, weʼre there

16 CORPORATE HEADQUARTERS Drägerwerk AG & Co. KGaA Moislinger Allee Lübeck, Germany DrägerService is a trademark of Dräger. Manufacturer: Dräger Safety AG & Co. KGaA Revalstraße Lübeck, Germany Locate your Regional Sales Representative at: CANADA Draeger Safety Canada Ltd Skymark Ave, Unit 1 and 2 Mississauga, Ontario, L4W 4Y6 Tel: (905) Fax: (905) Customer Service Tel: (877) Fax: (800) SERVICE CENTERS Draeger Safety Canada Ltd Street Edmonton, Alberta T6E 6T1 Tel: (780) Fax: (780) Draeger Safety Canada Ltd. 145 rue Barr, Suite 14 Saint-Laurent, Quebec H4T 1W6 Tel: (514) Fax: (514) Draeger Safety Canada Ltd Lome Street Sudbury, Ontario P3C 5N1 Tel: (705) Fax: (705) Draeger Safety Canada Ltd. 102A 1546 Derwent Way Delta, BC V3M 6N4 Toll Free: Tel: (604) Fax: (604) Draeger Safety Canada Ltd. 10 Thornhill Drive, Unit 7A Dartmouth Nova Scotia B3B 1S1 Tel: (902) Fax: (902) Draeger Safety Canada Ltd Gardiners Road, Unit 2 Kingston, Ontario K7P 3J6 Tel: (613) Fax: (613) Communications & Sales Marketing PP Printed in USA Chlorine-free environmentally compatible Subject to modifications 2015 Drägerwerk AG & Co. KGaA