Comprehensive repair programs from the nation s leading repair services provider

Transcription

1 National Coverage Comprehensive repair programs from the nation s leading repair services provider Trusted Brand Improved Customer Experience

2 SEARS THIRD PARTY REPAIR As the nation s leading repair service provider, our approach is simple we support your business objectives by providing a consistent, professional, and satisfying customer experience. Sears Third Party Repair offers a business model that is uniquely prepared to handle your organization s service calls. We work to set the standard for implementing comprehensive, integrated repair service solutions that respond to the increasing pressures organizations are under to provide their customers with a consistent, reliable service experience. Nationwide Coverage from a Trusted Brand The Sears name is synonymous with integrity, quality and reliability. It s a recognized brand your customers know and trust. Here s why: OUR MISSION Improving the repair experience for our clients and their customers by delivering total repair solutions through our organization s dedicated repair technicians, technological resources, and customer care services. Experience: With over 100 years of repair expertise, more customers choose Sears for product and appliance repair than any other provider No other repair services provider in the nation has a team of over 10,000 trained technicians ready to serve your customers. Expertise: We execute over 13 million service calls per year, using the nation s largest mobile fleet Comprehensive: We provide service in all 50 states and Puerto Rico, and offer state-of-the-art carry-in repair centers Original Improved Customer Experience Sears Third Party Repair offers a wide range of repair services that address your organization s needs and improve your customers overall repair experience. Let us customize a more efficient and consistent repair solution for your organization, which will help increase customer satisfaction and loyalty. Replacement Purchase Purchase CUSTOMER LIFE CYCLE Customers who have a positive repair experience with Sears are more likely to strengthen their loyalty to your brand. Use & Maintain Repair

3 FEATURES BENEFITS A GLANCE National coverage and support Recognized and trusted brand Improved customer experience Single point of contact Sears employed technicians Maximized systems integration Streamlined repair processes Service all major brands Business Process Management System including ISO Certifications A Single Repair Provider and Point-of-Contact Sears Third Party Repair can eliminate your organization s reliance on independent networks of repair technicians which can be costly and difficult to manage. We offer a flexible end-to-end service solution or the option of choosing only the capabilities that meet your organization s needs. By centralizing your repair resources with a single point-of-contact you provide your organization with more time to focus on your core business, with a positive impact on the bottom line. Over 10,000 Professional Repair Technicians Sears technicians are trained and certified in the latest repair technology. Your organization will receive the necessary combination of skills, methodologies, and experience your customers deserve. Your customers will experience: A Sears uniformed repair technician with official ID the vast majority of technicians are Sears employees and undergo stringent security and background checks Prompt, courteous service our technicians leave the work site as clean as they found it Fully-stocked vans with most frequently used parts our goal is to do the job right the first time Service Delivery Call Answering A COMPLETE SERVICE PROCESS Service Dispatch Situation Analysis Technology-rich infrastructure Turnkey operation State-of-the-art Call Centers Integrated Repair Solutions that Provide Added Value Sears Third Party Repair works to set the standard for implementing comprehensive repair service solutions that add value to our clients organizations. We will help your company build an integrated, strategic and consistent service and repair process for your customers. Centralized billing & reporting

4 THE ONLY REPAIR RESOURCE YOUR ORGANIZATION NEEDS In-Home Repair Breadth of Brands, Depth of Resources Sears Third Party Repair services all major brand appliances, home electronics, lawn & garden equipment, fitness equipment, power tools and much more. We offer both on-site and carry-in repair capabilities, as well as specialty services such as product refurbishment and tool calibrations. You can depend on us for the necessary product knowledge and technical resources to support your business. Technology-Rich Infrastructure Investing in state-of-the-art resources can be an expensive, difficult, and ongoing undertaking. By partnering with Sears Third Party Repair, your organization can leverage our significant investment in the latest highperformance service technologies, including: Real-time routing and capacity management Satellite communications via wireless hand-held PCs Online repair schematics and technical diagrams GPS-equipped fleet Parts inventory management and protection A Collaborative Approach to Repair Service Sears Third Party Repair works closely with your organization to understand the specific issues your business and customers face. Collaboration is an ongoing process between Sears Third Party Repair and our clients to make identified improvements a reality. We encourage active participation from clients throughout the entire process to ensure your goals are met. Kitchen & Laundry Appliances Lawn & Garden Equipment Central Heating & Cooling Systems Motorized Fitness Equipment Home Electronics Garage Door Openers Carry-In Repair Floorcare Products Lawn & Garden Products Power Tools Home Electronics Parts Access to over 6.6 million+ parts 400+ manufacturers Third party discounts Specialty Services Calibration Laboratory Refurbishment Center

5 SEARS BY THE NUMBERS 10,000+ trained repair technicians 13 million+ in-home service calls per year 300+ drop-off/ pick-up locations 6.6 million+ parts and accessories from over 400 manufacturers 750,000+ online parts diagrams 24/7 accessibility One-call scheduling in real time State-of-the-Art Call Centers Staffed by Sears associates who possess extensive product knowledge and expertise, our U.S. based Call Centers ensure that your customers experience minimal disruption due to product failure. Benefits include: Answering procedural and product inquiries Saturday service Centralized Billing Systems Reliable invoicing is critical to every organization s success. Our centralized billing systems provide our clients with accurate and timely billing information that helps them run their business more efficiently. In addition, Sears Third Party Repair adheres to a strict privacy policy and has a corporate commitment and existing support systems to protect your customer data. Delivering efficiency and accuracy at every step is standard performance in our robust turnkey operation. TRUST YOUR ORGANIZATION S REPAIR NEEDS TO SEARS THIRD PARTY REPAIR

6 Ask your Sears Third Party Repair representative about customizing a program to help improve your customers repair experience. It is a sound outsourcing strategy that can help improve your organization s repair profile

7 Sears Brands, LLC. SB