Teradata Data Warehouse Appliance Platform. Customer Guide for Hardware Replacement

Transcription

1 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement B K September 2011

2 The product or products described in this book are licensed products of Teradata Corporation or its affiliates. Teradata, BYNET, DBC/1012, DecisionCast, DecisionFlow, DecisionPoint, Eye logo design, InfoWise, Meta Warehouse, MyCommerce, SeeChain, SeeCommerce, SeeRisk, Teradata Decision Experts, Teradata Source Experts, WebAnalyst, and You ve Never Seen Your Business Like This Before are trademarks or registered trademarks of Teradata Corporation or its affiliates in the United States and other countries. Adaptec and SCSISelect are trademarks or registered trademarks of Adaptec, Inc. AMD Opteron and Opteron are trademarks of Advanced Micro Devices, Inc. EMC, PowerPath, SRDF, and Symmetrix are registered trademarks of EMC Corporation. GoldenGate is a trademark of Oracle. Hewlett-Packard and HP are registered trademarks of Hewlett-Packard Company. Intel, Pentium, and XEON are registered trademarks of Intel Corporation. IBM, CICS, RACF, Tivoli, and z/os are registered trademarks of International Business Machines Corporation. Linux is a registered trademark of Linus Torvalds. LSI is a registered trademark of LSI Corporation. Microsoft, Active Directory, Windows, Windows NT, and Windows Server are registered trademarks of Microsoft Corporation in the United States and other countries. NetVault is a trademark or registered trademark of Quest Software, Inc. in the United States and/or other countries. Novell and SUSE are registered trademarks of Novell, Inc., in the United States and other countries. Oracle, Java, and Solaris are registered trademarks of Oracle and/or its affiliates. QLogic and SANbox are trademarks or registered trademarks of QLogic Corporation. SAS and SAS/C are trademarks or registered trademarks of SAS Institute Inc. SPARC is a registered trademark of SPARC International, Inc. Symantec, NetBackup, and VERITAS are trademarks or registered trademarks of Symantec Corporation or its affiliates in the United States and other countries. Unicode is a registered trademark of Unicode, Inc. in the United States and other countries. UNIX is a registered trademark of The Open Group in the United States and other countries. Other product and company names mentioned herein may be the trademarks of their respective owners. THE INFORMATION CONTAINED IN THIS DOCUMENT IS PROVIDED ON AN AS-IS BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT WILL TERADATA CORPORATION BE LIABLE FOR ANY INDIRECT, DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOST SAVINGS, EVEN IF EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The information contained in this document may contain references or cross-references to features, functions, products, or services that are not announced or available in your country. Such references do not imply that Teradata Corporation intends to announce such features, functions, products, or services in your country. Please consult your local Teradata Corporation representative for those features, functions, products, or services available in your country. Information contained in this document may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. Teradata Corporation may also make improvements or changes in the products or services described in this information at any time without notice. To maintain the quality of our products and services, we would like your comments on the accuracy, clarity, organization, and value of this document. Please [email protected]. Any comments or materials (collectively referred to as Feedback ) sent to Teradata Corporation will be deemed non-confidential. Teradata Corporation will have no obligation of any kind with respect to Feedback and will be free to use, reproduce, disclose, exhibit, display, transform, create derivative works of, and distribute the Feedback and derivative works thereof without limitation on a royalty-free basis. Further, Teradata Corporation will be free to use any ideas, concepts, know-how, or techniques contained in such Feedback for any purpose whatsoever, including developing, manufacturing, or marketing products or services incorporating Feedback. Copyright by Teradata Corporation. All Rights Reserved.

3 Preface This Preface describes the following information for this guide. Purpose Audience Changes to This Book Additional Information Purpose The purpose of the Teradata 2650 Platform Customer Guide for Hardware Replacement, B , is to provide the customer information and procedures needed to replace disk array storage drives, disk array power supplies, and processing node power supplies in a Teradata 2650 platform cabinet. Audience The audience for this book includes, but is not limited to, the following: Operators and system administrators with a customer maintenance contract supporting customer replaceable components System support representatives Changes to This Book The following table provides information about the initial release and any subsequent revisions made to this document. Date Description September 2011 Added VMS information Replaced cabinets in Figures 1 through 3 Replaced Figures 31 and 32 August 2010 Initial release Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 3

4 Preface Additional Information Additional Information Additional sources of information are as follows: The Teradata home page provides links to numerous sources of information about Teradata, including: Executive reports, case studies of customer experiences with Teradata, and thought leadership Technical information, solutions, and expert advice Press releases, mentions and media resources Use the Your Service site to: Submit an incident View or download a manual or documentation CD-ROM Access software patches 4 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

5 Table of Contents Preface Purpose Audience Changes to This Book Additional Information Chapter 1: Product Information Chassis Placement and Numbering Disk Array Hardware Specifications Disk Array Components Disk Array Front Indicator LEDs Controller Module Connectors and LEDs Power Supply/Cooling Module Connectors and LEDs Processing Node Hardware Specifications Processing Node Features and LEDs Control Panel Features and LEDs Servicing Cautions and Warnings Chapter 2: Before You Replace a Component Receiving a Hardware Failure Notification Initiating an Incident Obtaining a Replacement Part Chapter 3: Disk Array Storage Drive Replacement Replacing a Storage Drive Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 5

6 Table of Contents Chapter 4: Disk Array Power Supply Replacement Replacing a Power-Fan Module Chapter 5: Node Power Supply Replacement Replacing a Node Power Supply Chapter 6: After You Replace a Component Updating an Incident Returning a Failed Component Index Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

7 List of Figures Figure 1: 2650 Cabinet with Two Cliques, CMIC or VMS, BYNET Switches, KVM and SWS, TMS or Channel Servers Figure 2: 2650 Cabinet with Two Cliques, CMIC or VMS and TMS or Channel Servers Figure 3: 2650 Cabinet with Three Cliques, CMIC or VMS Figure 4: 2650 Disk Array Components Figure 5: Disk Array Front LEDs Figure 6: Controller Module Connectors and LEDs Figure 7: Power Supply/Cooling Module Connectors and LEDs Figure 8: Processing Node Features and LEDs Figure 9: Control Panel Features and LEDs Figure 10: Create Service Request Page Figure 11: Alert Viewer with Failed Drive Figure 12: Locate Component Failed Drive Figure 13: Failed Drive in Tree View Figure 14: Disk Array with Warning in Tree View (for failed drive) Figure 15: Select Front View Disk Array Figure 16: Red Icon Identify0ing the Failed Disk Drive Figure 17: Step 1, Disk Array Drive Replace Procedure Figure 18: Disk Array Drive Replacement Figure 19: Alert Viewer with Failed Power Supply Figure 20: Locate Component Failed Disk Array Power Supply Figure 21: Failed Power Supply in Tree View Highlighted Figure 22: Disk Array with Warning in Tree View Failed Power Supply Figure 23: Select Rear View Disk Array Figure 24: Red Icon Identifying the Failed Power Supply Figure 25: Step 1, Disk Array Power Supply Replace Procedure Figure 26: Disk Array Power-Fan Module Replacement Figure 27: Alert Viewer with Failed Power Supply Figure 28: Locate Component Failed Node Power Supply Figure 29: Failed Power Supply in Tree View Highlighted Figure 30: Node with Warning in Tree View Figure 31: Select Rear View Node Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 7

8 List of Figures Figure 32: Red Icon Identifying the Failed Power Supply Figure 33: Step 1, Node Power Supply Replace Procedure Figure 34: Power Supply Replacement, Processing Node Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

9 CHAPTER 1 Product Information The Teradata 2650 platform cabinets contain several hardware components that can be replaced by the Teradata customer service personnel. Without the help of Teradata field engineers, the Teradata customer can replace the following components: disk array storage drives disk array power supplies processing node power supplies This section describes the 2650 platform cabinet chassis, as well as the connectors, controls, LEDs, dimensions, and weights of the disk arrays and processing nodes in the 2650 platform. This section also provides cautions and warnings that must be observed when servicing drives and power supplies. For cabinet chassis, see Chassis Placement and Numbering on page 10. For disk array specifications, see Disk Array Hardware Specifications on page 14. For node specifications, see Processing Node Hardware Specifications on page 20. For cautions and warnings, see Servicing Cautions and Warnings on page 25. Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 9

10 Chapter 1: Product Information Chassis Placement and Numbering Chassis Placement and Numbering Figure 1, Figure 2, and Figure 3 show chassis placement and numbering in 2650 cabinets. The following are the hardware components that the Teradata customer can replace: disk array storage drives disk array power supplies processing node power supplies 10 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

11 Chapter 1: Product Information Chassis Placement and Numbering Figure 1: 2650 Cabinet with Two Cliques, CMIC or VMS, BYNET Switches, KVM and SWS, TMS or Channel Servers 2 24-port 1Gb Ethernet switches for server management (chassis #1 and #21) Secondary SM Switch Disk Array (second clique) 19 Disk Array (second clique) 18 Disk Array (second clique) 17 Disk Array (first clique) 16 Disk Array (first clique) 15 Disk Array (first clique) 1 CMIC or VMS per cabinet 14 CMIC / VMS 13 TMS / Channel Server For non-vms systems, unmanaged SWS in first cabinet 1 KVM in first cabinet 2 48-port 1Gb Ethernet switches for BYNET (chassis #10 and #11) TMS / Channel Server / SWS KVM BYNET-1 Switch cable manager BYNET-0 Switch maximum configuration: 2 cliques per cabinet; each clique has 3 processing nodes: 3 disk arrays Up to 4 TMS or channel servers per cabinet (chassis #8, #9, #12, #13) 9 TMS / Channel Server 8 TMS / Channel Server 7 Node (second clique) 6 Node (second clique) 5 Node (second clique) 4 Node (first clique) 3 Node (first clique) 2 AC boxes per cabinet 2 AC Box Node (first clique) 1 Primary SM Switch AC Box # # managed chassis unmanaged chassis components loaded/accessible from rear of cabinet Cabinet_0136 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 11

12 Chapter 1: Product Information Chassis Placement and Numbering Figure 2: 2650 Cabinet with Two Cliques, CMIC or VMS and TMS or Channel Servers 2 24-port 1Gb Ethernet switches for server management (chassis #1 and #21) 1 CMIC or VMS per cabinet Secondary SM Switch Disk Array (second clique) Disk Array (second clique) Disk Array (second clique) Disk Array (first clique) Disk Array (first clique) Disk Array (first clique) CMIC / VMS TMS / Channel Server TMS / Channel Server maximum configuration: 2 cliques per cabinet; each clique has 3 processing nodes: 3 disk arrays 10 Up to 4 TMS or channel servers per cabinet (chassis #8, #9, #12, #13) 9 8 TMS / Channel Server TMS / Channel Server Node (second clique) Node (second clique) Node (second clique) Node (first clique) Node (first clique) 2 Node (first clique) 1 Primary SM Switch # managed chassis 2 AC boxes per cabinet AC Box AC Box # unmanaged chassis components loaded/accessible from rear of cabinet Cabinet_ Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

13 Chapter 1: Product Information Chassis Placement and Numbering Figure 3: 2650 Cabinet with Three Cliques, CMIC or VMS 2 24-port 1Gb Ethernet switches for server management OR 2 48-port 1Gb Ethernet switches for server management and BYNET (chassis #1 and #21) 1 CMIC or VMS per cabinet or 48-Port Enet Switch Disk Array (second clique) Disk Array (second clique) Disk Array (second clique) Disk Array (first clique) Disk Array (first clique) Disk Array (first clique) CMIC / VMS Disk Array (third clique) Disk Array (third clique) Disk Array (third clique) Node (third clique) Node (third clique) Node (third clique) Node (second clique) Node (second clique) Node (second clique) Node (first clique) Node (first clique) maximum configuration: 3 cliques per cabinet; each clique has 3 processing nodes: 3 disk arrays 2 Node (first clique) or 48-Port Enet Switch # # managed chassis unmanaged chassis 2 AC boxes per cabinet AC Box AC Box components loaded/accessible from rear of cabinet Cabinet_0137 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 13

14 Chapter 1: Product Information Disk Array Hardware Specifications Disk Array Hardware Specifications This section provides the following information: Disk Array Components Disk Array Front Indicator LEDs Controller Module Connectors and LEDs Power Supply/Cooling Module Connectors and LEDs Disk Array Components Figure 4: 2650 Disk Array Components Figure 4 Item A B C D Description Drive tray - Camden Drive tray - Ebbets Controller module - Camden/Ebbets Power supply/cooling module - Camden/Ebbets 14 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

15 Chapter 1: Product Information Disk Array Hardware Specifications Disk Array Front Indicator LEDs Figure 5: Disk Array Front LEDs Figure 5 Item A B C D E Description Standby LED: solid green = chassis is in standby mode off = main DC power is on Global power LED: solid green = powered on off = no power Over-temperature LED: solid amber = over-temperature fault is present; module needs attention off = no fault present Global service action required (fault) LED: solid amber = fault is present; module needs attention off = there are no faults present Global locator LED: solid white = LED enabled to allow target chassis to be identified and located off = not enabled Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 15

16 Chapter 1: Product Information Disk Array Hardware Specifications Figure 5 Item F G H Description Drive service action allowed LED: solid blue = it is safe to remove or replace the drive off = the drive does not require servicing, or there are underlying faults that must be resolved before the drive can be removed Drive service action required LED: solid amber = fault is present; module needs attention off = there are no faults present Drive power/activity LED: solid green = no data being processed blinking green = data being processed Controller Module Connectors and LEDs Figure 6: Controller Module Connectors and LEDs Figure 6 Item A B C D Component Light PS2 (RS232) connector Ethernet 1 link rate LED: solid green = 1000 Mbps off = 10/100 Mbps Ethernet 1 link/activity LED: solid green = link established blinking green = link activity off = no link established Ethernet 2 link rate LED: solid green = 1000 Mbps off = 10/100 Mbps 16 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

17 Chapter 1: Product Information Disk Array Hardware Specifications Figure 6 Item E F G H I J K L M N O P Q Component Light Ethernet 2 link/activity LED: solid green = link established blinking green = link activity off = no link established Host 1 link fault LED: solid amber = fault is present on at least one link off = there are no faults present Host 1 link up LED: solid green = at least one link is operational off = cable is unplugged or a fault is present on all four links Host 2 link fault LED: solid amber = fault is present on at least one link off = there are no faults present Host 2 link up LED: solid green = at least one link is operational off = cable is unplugged or a fault is present on all four links Host 3 link fault LED: solid amber = fault is present on at least one link off = there are no faults present Host 3 link up LED: solid green = at least one link is operational off = cable is unplugged or a fault is present on all four links Host 4 link fault LED: solid amber = fault is present on at least one link off = there are no faults present Host 4 link up LED: solid green = at least one link is operational off = cable is unplugged or a fault is present on all four links Expansion 1 link fault LED: solid amber = fault is present on at least one link off = there are no faults present Expansion 1 link up LED: solid green = at least one link is operational off = cable is unplugged or a fault is present on all four links SAS drive expansion connector SAS host connectors Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 17

18 Chapter 1: Product Information Disk Array Hardware Specifications Figure 6 Item R S T U V W X Component Light Dual 7-segment display: amber = displays chassis ID number when the leftmost display's heartbeat LED is blinking amber = displays category and diagnostic codes when the rightmost display's heartbeat LED is lit Cache active LED: solid green = cache enabled off = cache disabled Service action required LED: solid amber = fault is present; module needs attention off = there are no faults present Service action allowed LED: solid blue = it is safe to remove or replace the module off = the module does not require servicing, or there are underlying faults that must be resolved before the module can be removed Battery charging: solid green = fully charged blinking green = charging off = battery is missing or a fault is present Battery fault: solid amber = battery is missing or faulty off = battery is operational and no faults are present RJ45 (Ethernet) ports 18 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

19 Chapter 1: Product Information Disk Array Hardware Specifications Power Supply/Cooling Module Connectors and LEDs Figure 7: Power Supply/Cooling Module Connectors and LEDs Figure 7 Item A B C D E F G Description Standby power LED: solid green = main DC power is off and 5V standby power is on off = main DC power is on DC voltage LED: solid green = DC power (5V, 12V, and 5V standby) are within specified limits off = no DC power Service action allowed LED: solid blue = it is safe to remove or replace the module off = the module does not require servicing, or there are underlying faults that must be resolved before the module can be removed Service action required LED: solid amber = fault is present; module needs attention off = there are no faults present AC voltage LED: solid green = AC power is applied and the power switch is on off = no AC power Power connector Power switch Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 19

20 Chapter 1: Product Information Processing Node Hardware Specifications Processing Node Hardware Specifications This section provides the following information: Processing Node Features and LEDs Control Panel Features and LEDs Processing Node Features and LEDs Figure 8: Processing Node Features and LEDs Figure 8 Item A B C Description CD/DVD slimline optical drive Bay that can be configured to support a 3.5-inch tape drive (optional) If a tape drive is installed: It is installed in only one node per cabinet. It is installed in the top right bay (the bay above the fifth hard drive bay). Control panel (see Control Panel Features and LEDs ) 20 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

21 Chapter 1: Product Information Processing Node Hardware Specifications Figure 8 Item D E F G H I J Description Up to five SAS hard drives, numbered left to right, bottom to top: 0 - bottom left (OS drive in node) 1 - top left (mirrored OS drive in node) 2 - bottom middle (Dump drive for node) 3 - top middle 4 - bottom right LEDs adjacent to each drive bay: green, solid or blinking = drive is active solid amber = drive has failed off = drive is powered on; drive is idle Two low-profile PCI Express (PCIe) adapter slots Three full-height PCI Express (PCIe) adapter slots Power supply modules: top = PS1 bottom = PS2 Power supply LED: off = no AC power to either power supply module solid green = power supply is operational; power supply DC outputs are on and operating normally blinking green = AC power is present; power supply is off and standby outputs are on solid amber = no power to this power supply module; power failure (includes over voltage, over temperature); power supply failure blinking amber = power supply is operational with warning conditions (includes high temperature, high power, high current, high fan) AC power inlets: top = AC1 bottom = AC2 I/O modules Each I/O module has two LEDs: ACT/LNK LED (Activity/Link) on the upper left: solid green = port is connected to a valid link partner blinking green = data activity off = no link 10 / 100 / 1000 Mbps Speed LED on the upper right: off = 10 Mbps green = 100 Mbps yellow = 1000 Mbps LED display of POST codes Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 21

22 Chapter 1: Product Information Processing Node Hardware Specifications Figure 8 Item K Description Remote management module NIC (optional) L Ethernet port 1 Port 1 connects to the primary server management switch M Ethernet port 2 Port 2 connects to the secondary server management switch N O P Q R S T Dual USB port connectors (not used during normal operation) Dual USB port connectors (not used during normal operation) DB-9 serial B connector (not used during normal operation) Video (not used during normal operation; used during node configuration) RJ-45 serial A connector (not used during normal operation) Node status LED, located on baseboard (see Control Panel Features and LEDs ) Node locator LED, located on baseboard (see Control Panel Features and LEDs ) Control Panel Features and LEDs Figure 9: Control Panel Features and LEDs A B C D E 1! F 2 ID G // H K J I Figure 9 Item A Description Ethernet port activity LEDs: 1 = Ethernet port 1 (primary server management network) 2 = Ethernet port 2 (secondary server management network) Ethernet port activity: solid green = linked blinking green = network activity 22 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

23 Chapter 1: Product Information Processing Node Hardware Specifications Figure 9 Item B C D E F G H I Description Power LED: solid green = powered on blinking green = sleep (not used during normal operation) off = powered off Power button Button powers the node on/off. Caution: In standard operation, node power is controlled through Server Management Client functions. The power button does NOT completely remove AC power from the node; you also must disconnect the AC power cords from the node chassis. Node status LED LED indicates node status when node is receiving utility power, but has not yet been powered on, or has not yet finished booting: solid green = normal operation blinking green = degraded operation solid amber = critical or non-recoverable condition blinking amber = non-critical condition green/amber, alternating = not ready off = POST/node stopped Node status LEDs are located on the control panel (front of chassis) and the baseboard (rear of chassis). Hard drive activity LED: blinking green (random blink) = activity off = no activity Node locator LED: blinking blue = LED enabled to allow target node to be identified and located when working with multiple nodes in a cabinet off = not enabled The node locator LEDs on the control panel (front of chassis) and baseboard (rear of chassis) are enabled using the node locator button or the Server Management Client Enable Locator LED command. Node locator button: The button toggles the node locator LEDs on the control panel and the baseboard on/ off. The baseboard node locator LED is visible from the rear of the chassis. Note: The Server Management Client Enable Locator LED command also enables the control panel and baseboard node locator LEDs. Reset button The button reboots and initializes the node. USB port Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 23

24 Chapter 1: Product Information Processing Node Hardware Specifications Figure 9 Item J K Description NMI button When the NMI button is pressed with a paper clip or pin, it puts the node in a halt state for diagnostic purposes and allows the issuance of a nonmaskable interrupt. After issuing the interrupt, a memory download can be performed to determine the cause of the problem. Video port (not used during normal operation) 24 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

25 Chapter 1: Product Information Servicing Cautions and Warnings Servicing Cautions and Warnings The following cautions and warnings apply when servicing components in the rack-mount system. Only the hardware components described in this document should be serviced by non-teradata personnel; all other hardware components in the Teradata system must be serviced by a Teradata Customer Service Representative (CSR). Warning: Warning: Warning: Problems resulting from failure to strictly follow Teradata-provided instructions and documentation, use of non-teradata-provided parts, accessing or initiating replacement procedures not covered in this document will void your warranty or service contract. Data loss may occur from failure to strictly follow Teradata-provided instructions and documentation, use of non-teradata-provided parts, or accessing or initiating other replacement procedures. Not following these precautions can kill or injure personnel or damage the Teradata system. General Servicing Do not keep the front cabinet door open for longer than 30 minutes for any servicing session. Doing so may cause thermal issues. Closely monitor Server Management Client for temperature warnings during a service session with the front cabinet door open. In the event of a warning, close the front door immediately. Failure to do so could result in node(s) shutdown, data corruption, hardware damages, etc. Store all components in static-protective packaging. Place components on grounded surface before removing from static-protective packaging. Grounded surfaces include static-dissipating mats or grounded workstations. Electrostatic discharge can damage sensitive components. Always be properly grounded when touching static-sensitive components. To properly ground yourself, wear a wrist strap or boot strap made for this purpose. Storage Drives Teradata is not liable for customer data left on returned storage drives. If you accidentally remove an active drive, wait at least 30 seconds, then reinstall the drive. Contact your service representative for further instruction. The drive tray is designed to run with all hardware components in place. Do not remove a hardware component until you have the replacement component available. To avoid loss of data access, never remove a drive that has not failed. Only remove a drive that has both the Service Action Required and Service Action Allowed lights on. To avoid damage to drives, never bump a drive against another surface that might damage the drive mechanism or connectors. To prevent damage when removing or installing a drive, always place your hand under the drive to support its weight as you remove or install the drive. Handle a drive by its edges. Do not touch solder joints, pins, or printed circuitry. Disk Array and Node Power Supplies Do not open the power supply modules. There is a risk of electric shock and burns from high voltage and rapid overheating. Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 25

26 Chapter 1: Product Information Servicing Cautions and Warnings 26 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

27 CHAPTER 2 Before You Replace a Component This section provides the following information about the processes that precede the physical hardware replacement procedure: Receiving a Hardware Failure Notification Initiating an Incident Obtaining a Replacement Part Receiving a Hardware Failure Notification When you received your Teradata 2650 system, your Teradata Customer Service Representative (CSR) configured Server Management Web Services (SMWeb) to provide alerts through Server Management Client when there are storage drive or power supply failures. When a disk array storage drive, disk array power supply, or node power supply fails, Server Management Client logs the hardware failure in its Alert Viewer window. You must monitor the Alert Viewer for storage drive, disk array power supply, or node power supply failures (see Chapter 3 through Chapter 5 for specific examples of failure alerts). Note: For more information about SMWeb and Server Management Client, see the Server Management Web Services User Guide, B Initiating an Incident Initiate an incident through the Your Service web site before you begin the physical process of replacing failed hardware. This allows a Teradata associate to track your replacement progress. To Initiate an Incident Report at the Your Service Web Site 1 Access the Your Service web site: 2 Log in to Your Service. 3 On the Your Service main page, under Service Requests, select Create. Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 27

28 Chapter 2: Before You Replace a Component Initiating an Incident Figure 10: Create Service Request Page 4 On the Create Service Request page, do the following: a b c Select the site where the failure occurred. From the drop-down list, select Hardware as the problem area. Click Continue. 5 On the Create Service Request (Step 1 of 4) page, do the following: a b c Enter a brief problem description, verify the accuracy of your contact information, and indicate the problem s priority. Note that required fields are indicated with a red asterisk. Check the Leave this box checked for the submitter to be notified by of updates to this incident box. This ensures that all follow-up s regarding this incident will be sent to the address entered in the Submitter Address field. Click Continue. 6 On the Create Service Request (Step 2 of 4) page, describe the problem as completely as you can and then click Continue. Note that required fields are indicated with a red asterisk. 28 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

29 Chapter 2: Before You Replace a Component Obtaining a Replacement Part 7 On the Create Service Request (Step 3 of 4) page, enter additional information you think would be useful in troubleshooting the problem and then click Continue. 8 On the Create Service Request (Step 4 of 4) page, do the following: a b c Verify the information is correct. Add attachments. Click Create Service Request. d When the Create this service request? confirmation box appears, click Yes. The Your Service main page appears. The newly created incident appears at the top of the Incidents list. Your Service sends an to the address entered in the Submitter Address field confirming the creating of the incident. Obtaining a Replacement Part If your company has a maintenance service contract with Teradata that allows hardware spares to be stored on site, simply obtain a replacement part from your spares supply. If your company does not store hardware spares on site, then upon receipt of your Your Service incident, Teradata will order a replacement hardware component and send it to your site. You will receive the replacement hardware component in accordance with your service contract agreement. Compare the identification tag of the replacement component with the identification tag of the failed component. Ensure that the two component types match before completing the replacement procedure. Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 29

30 Chapter 2: Before You Replace a Component Obtaining a Replacement Part 30 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

31 CHAPTER 3 Disk Array Storage Drive Replacement This section provides procedural information for replacing a failed disk array storage drive. Be sure to review Servicing Cautions and Warnings on page 25 before attempting the following procedure. Caution: Caution: Possible Data Loss and or Warranty Violation may occur if this procedure is not strictly followed. Accessing or initiating other replacement procedures my cause data loss and loss of warranty coverage. Only trained personnel should perform this procedure. Replacing a Storage Drive To Replace a Storage Drive This procedure assumes that you have completed the Initiating an Incident on page 27 and Obtaining a Replacement Part on page 29 procedures. 1 Obtain and unpack the replacement data disk drive. Write down its serial number. Note: After you complete the replacement, you can record the serial number when you update the incident at the Your Service web site. 2 Review Servicing Cautions and Warnings on page Using a browser, connect to the SMWeb Home page by typing the following in the Address field of the browser, and if prompted, log in: or IP address of SOV-enabled CMIC>:9980/CWA/ home.asp Note: If you access the Home page of a CMIC that is not SOV-enabled, most web applications and pages are unavailable. If this occurs, you must navigate to the SMWeb Home page of an SOV-enabled CMIC. For more information, see SMWeb online help or the Server Management Web Services User Guide (B ) available at From the SMWeb Home Page, select Server Management Client. 5 If prompted, log in as an Enhanced User or Service User. Note: You must be a member of the Enhanced Users or Service Users group to access the Replace FRU command. Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 31

32 Chapter 3: Disk Array Storage Drive Replacement Replacing a Storage Drive 6 When the Server Management Client application opens, select the 2650 system in the Tree View. 7 If the Alert Viewer window is not already open, do the following to open the window: a Select Event Mgmt > View Alerts. b In the Alert Viewer Options dialog box, accept the defaults and click OK. The Alert Viewer window appears. In the Severity column, the failed drive is indicated by an alert severity of FATAL, CRITICAL, or DEGRADED. The Alias field indicates which drive has failed. Figure 11: Alert Viewer with Failed Drive 8 In the Alert Viewer, right-click the row containing the failed drive alert, then select Locate Component from the drop-down menu. Figure 12: Locate Component Failed Drive 32 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

33 Chapter 3: Disk Array Storage Drive Replacement Replacing a Storage Drive The failed drive is highlighted in the Tree View. Figure 13: Failed Drive in Tree View 9 In the tree view, select the disk array that contains the failed drive. Note: The word Warning appears next to the disk array with the failed drive. Figure 14: Disk Array with Warning in Tree View (for failed drive) Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 33

34 Chapter 3: Disk Array Storage Drive Replacement Replacing a Storage Drive 10 Select Functions > Replace FRU. 11 When the Replace FRU dialog box appears, select Chassis component, then click OK. 12 When the Disk Array window appears, select Front View. In this window, the Front View panel shows a red icon next to the failed drive. Figure 15: Select Front View Disk Array 34 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

35 Chapter 3: Disk Array Storage Drive Replacement Replacing a Storage Drive 13 When the Disk Array Front View window appears, select the numbered red icon identifying the failed disk drive. Figure 16: Red Icon Identify0ing the Failed Disk Drive Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 35

36 Chapter 3: Disk Array Storage Drive Replacement Replacing a Storage Drive 14 The FRU Replace window appears. Follow the instructions on the next four screens to complete replacement of the storage drive. Figure 17: Step 1, Disk Array Drive Replace Procedure 15 From the Step 1 window, complete the following steps: a At the front of the cabinet, look for a storage drive with a blue Service Action Allowed indicator. The blue LED indicates that the drive can be safely serviced. Refer to Disk Array Front Indicator LEDs on page 15 for the location of the indicator lights on the storage drive. b If the Service Action Allowed indicator is illuminated blue, return to Server Management Client and click OK. Note: If the Service Action Allowed indicator is not illuminated blue, return to Server Management Client, and click Cancel. Notify Teradata customer services of the problem you encountered. Make sure to use a contact method that is in accordance with your service contract (for example, initiate or update an incident through Your Service). 16 When the Step 2 window appears, click OK. The system checks the drive status and verifies that all conditions for replacing the drive have been met. Note: If the conditions have not been met, an error message displays. Click Cancel. Notify Teradata customer services of the problem you encountered. Make sure to use a contact method that is in accordance with your service contract (for example, initiate or update an incident through Your Service). 36 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

37 Chapter 3: Disk Array Storage Drive Replacement Replacing a Storage Drive 17 When the Step 3 window appears, complete the following: a At the front of the cabinet, find the storage drive that has the blue indicator light on. Caution: Caution: Electrostatic discharge can damage sensitive components. When handling components, always use proper anti-static protection and make sure the equipment is properly grounded. b Press the small tab on the right side of the latch, lift the latch, and pull the failed drive forward to remove it from the drive tray. Do not install the replacement drive yet. Figure 18: Disk Array Drive Replacement c Return to Server Management Client and click OK. Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 37

38 Chapter 3: Disk Array Storage Drive Replacement Replacing a Storage Drive The software verifies that the drive has been removed. Note: If an error message displays, click Cancel. Notify Teradata customer services of the problem you encountered. Make sure to use a contact method that is in accordance with your service contract (for example, initiate or update an incident through Your Service). 18 When the Step 4 window appears, complete the following: a At the front of the cabinet, install the replacement drive in the drive tray. On the drive, press the small tab on the right side of the latch and lift the latch. Slide the new drive all the way into the empty slot, then close the latch. You will hear the tab under the latch click into place. As the drive spins up, the Service Action Required indicator might blink intermittently. A blinking Drive Power/Activity light indicates that data is being restored to the new drive. Refer to Disk Array Front Indicator LEDs on page 15 for the location of the indicator lights on the storage drive. b Return to Server Management Client and click OK. The disk array will automatically reconstruct data on the new drive. This step may take several hours to complete, depending on drive activity. You can monitor the drive reconstruction in the FRU Replace Event window. Note: If an error message displays, cancel the procedure. Notify Teradata customer services of the problem you encountered. Make sure to use a contact method that is in accordance with your service contract (for example, initiate or update an incident through Your Service). 19 In Server Management Client, when a FRU Replace confirmation dialog appears, click OK. 20 Close the Server Management Client application and the SMWeb Home page. 38 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

39 CHAPTER 4 Disk Array Power Supply Replacement This section provides procedural information for replacing a failed disk array power supply. Be sure to review Servicing Cautions and Warnings on page 25 before attempting the following procedure. Caution: Caution: Possible Data Loss and or Warranty Violation may occur if this procedure is not strictly followed. Accessing or initiating other replacement procedures my cause data loss and loss of warranty coverage. Only trained personnel should perform this procedure. Replacing a Power-Fan Module To Replace a Power-Fan Module This procedure assumes that you have completed the Initiating an Incident on page 27 and Obtaining a Replacement Part on page 29 procedures. 1 Obtain and unpack the replacement power supply. Write down its serial number. Note: After you complete the replacement, you can record the serial number when you update the incident at the Your Service web site. 2 Review Servicing Cautions and Warnings on page Using a browser, connect to the SMWeb Home page by typing the following in the Address field of the browser, and if prompted, log in: or IP address of SOV-enabled CMIC>:9980/CWA/ home.asp Note: If you access the Home page of a CMIC that is not SOV-enabled, most web applications and pages are unavailable. If this occurs, you must navigate to the SMWeb Home page of an SOV-enabled CMIC. For more information, see SMWeb online help or the Server Management Web Services User Guide (B ) available at From the SMWeb Home Page, select Server Management Client. 5 If prompted, log in as an Enhanced User or Service User. Note: You must be a member of the Enhanced Users or Service Users group to access the Replace FRU command. Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 39

40 Chapter 4: Disk Array Power Supply Replacement Replacing a Power-Fan Module 6 When the Server Management Client application opens, select the 2650 system in the Tree View. 7 If the Alert Viewer window is not already open, do the following to open the window: a Select Event Mgmt > View Alerts. b In the Alert Viewer Options dialog box, accept the defaults and click OK. The Alert Viewer window appears. In the Severity column, the failed power supply is indicated by an alert severity of FATAL, CRITICAL, or DEGRADED. The Alias field indicates which power supply has failed. Figure 19: Alert Viewer with Failed Power Supply 8 In the Alert Viewer, right-click the row containing the failed power supply, then select Locate Component from the drop-down menu. Figure 20: Locate Component Failed Disk Array Power Supply 40 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

41 Chapter 4: Disk Array Power Supply Replacement Replacing a Power-Fan Module The failed power supply is highlighted in the Tree View. Figure 21: Failed Power Supply in Tree View Highlighted 9 In the tree view, select the disk array that contains the failed power supply. Note: The word Warning appears next to the disk array with the failed power supply. Figure 22: Disk Array with Warning in Tree View Failed Power Supply Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 41

42 Chapter 4: Disk Array Power Supply Replacement Replacing a Power-Fan Module 10 Select Functions > Replace FRU. 11 When the Replace FRU dialog box appears, select Chassis component, then click OK. 12 When the Disk Array window appears, select Rear View. In this window, the Rear View panel shows a red icon next to the failed power supply. Figure 23: Select Rear View Disk Array 42 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

43 Chapter 4: Disk Array Power Supply Replacement Replacing a Power-Fan Module 13 When the Disk Array Rear View window appears, select the numbered red icon identifying the failed power supply. Figure 24: Red Icon Identifying the Failed Power Supply 14 The FRU Replace window appears. Follow the instructions on the screen to complete replacement of the power supply. Figure 25: Step 1, Disk Array Power Supply Replace Procedure Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 43

44 Chapter 4: Disk Array Power Supply Replacement Replacing a Power-Fan Module 15 From the Step 1 window, complete the following steps: a At the rear of the cabinet, look for a disk array power-fan module with a blue Service Action Allowed indicator. Refer to Controller Module Connectors and LEDs on page 16 for the location of the indicator lights on the power-fan module. b If the Service Action Allowed indicator is illuminated blue, return to Server Management Client and click OK. Note: If the Service Action Allowed indicator is not illuminated blue, return to Server Management Client, and click Cancel. Notify Teradata customer services of the problem you encountered. Make sure to use a contact method that is in accordance with your service contract (for example, initiate or update an incident through Your Service). 16 From the Step 2 window, complete the following: Caution: When replacing the power-fan module, take care to avoid damaging the fibre optic cables. Bending or damaging fibre cables can result in degraded performance or data loss. Fibre cables are fragile and can break easily. Do not pinch the cables with tie wraps, step on them, or bend them at sharp angles. a b At the rear of the cabinet, find the power-fan module that has a blue indicator light on. Turn off the failed power-fan module. Make sure to power down only the failed powerfan module. c Unplug the power cord from the failed power-fan module. d Press the orange latch toward the center of the module, then pull the handle forward to remove the power-fan module. Figure 26: Disk Array Power-Fan Module Replacement 44 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

45 Chapter 4: Disk Array Power Supply Replacement Replacing a Power-Fan Module e f Install the replacement power-fan module. Slide the power-fan module into the open bay and push it firmly until the orange latch snaps into place. Plug the power cord into the new power-fan module, and turn on the power. g Return to Server Management Client and click OK. Note: If you encounter any problems during this step, cancel the procedure. Notify Teradata customer services of the problem you encountered. Make sure to use a contact method that is in accordance with your service contract (for example, initiate or update an incident through Your Service). 17 In Server Management Client, when a FRU Replace confirmation dialog appears, click OK. 18 Close the Server Management Client application and the SMWeb Home page. Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 45

46 Chapter 4: Disk Array Power Supply Replacement Replacing a Power-Fan Module 46 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

47 CHAPTER 5 Node Power Supply Replacement This section provides procedural information for replacing a failed power supply in a processing node. Be sure to review Servicing Cautions and Warnings on page 25 before attempting the following procedure. Caution: Caution: Caution: Possible Data Loss and or Warranty Violation may occur if this procedure is not strictly followed. Accessing or initiating other replacement procedures my cause data loss and loss of warranty coverage. Ensure that you strictly adhere to the procedure, notes, and warnings provided in this section. Servicing the wrong power supply may cause a Teradata Database restart. Only trained personnel should perform this procedure. Replacing a Node Power Supply To Replace a Node Power Supply This procedure assumes that you have completed the Initiating an Incident on page 27 and Obtaining a Replacement Part on page 29 procedures. Warning: Warning: Do not open the power supply modules. There is a risk of electric shock and burns from high voltage and rapid overheating. If the node has been in standby (AC applied but node off) for several hours, the power supply modules may be too hot to touch. To service the power supply module for a node in this state, either unplug the node for at least five minutes, or power-on the node for at least five minutes, before removing the power supply modules. 1 Obtain and unpack the replacement power supply. Write down its serial number. Note: After you complete the replacement, you can record the serial number when you update the incident at the YourService web site. 2 Review Servicing Cautions and Warnings on page Using a browser, connect to the SMWeb Home page by typing the following in the Address field of the browser, and if prompted, log in: or IP address of SOV-enabled CMIC>:9980/CWA/ home.asp Note: If you access the Home page of a CMIC that is not SOV-enabled, most web applications and pages are unavailable. If this occurs, you must navigate to the SMWeb Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 47

48 Chapter 5: Node Power Supply Replacement Replacing a Node Power Supply Home page of an SOV-enabled CMIC. For more information, see SMWeb online help or the Server Management Web Services User Guide (B ) available at From the SMWeb Home Page, select Server Management Client. 5 If prompted, log in as an Enhanced User or Service User. Note: You must be a member of the Enhanced Users or Service Users group to access the Replace FRU command. 6 When the Server Management Client application opens, select the 2650 system in the Tree View. 7 If the Alert Viewer window is not already open, do the following to open the window: a b Select Event Mgmt > View Alerts. In the View Alerts dialog box, accept the defaults and click OK. The Alert Viewer window appears. In the Severity column, the failed power supply is indicated by an alert severity of FATAL, CRITICAL, or DEGRADED. The Alias field indicates which power supply has failed. Figure 27: Alert Viewer with Failed Power Supply 8 In the Alert Viewer, right-click the row containing the failed power supply alert, then select Locate Component from the drop-down menu. Figure 28: Locate Component Failed Node Power Supply 48 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

49 Chapter 5: Node Power Supply Replacement Replacing a Node Power Supply The failed power supply is highlighted in the Tree View. Figure 29: Failed Power Supply in Tree View Highlighted 9 In the Tree View, select the node that contains the failed power supply. Note: The word Warning appears next to the node with the failed power supply. Figure 30: Node with Warning in Tree View Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 49

50 Chapter 5: Node Power Supply Replacement Replacing a Node Power Supply 10 Select Functions > Replace FRU. 11 When the Replace FRU dialog box appears, select Chassis component, then click OK. 12 When the Node window appears, select Rear View. Note: In this window, the Rear View panel shows a red icon next to the failed drive. Figure 31: Select Rear View Node 50 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

51 Chapter 5: Node Power Supply Replacement Replacing a Node Power Supply 13 When the Node Rear View window appears, select the numbered red icon identifying the failed power supply. Figure 32: Red Icon Identifying the Failed Power Supply Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 51

52 Chapter 5: Node Power Supply Replacement Replacing a Node Power Supply 14 The FRU Replace window appears. Follow the instructions on the next four screens to complete replacement of the node power supply. Figure 33: Step 1, Node Power Supply Replace Procedure 15 From the Step 1 window, click OK. The system checks the power supply status and verifies that all conditions for replacing the power supply have been met. Note: If the conditions have not been met, an error message displays. Click Cancel. Notify Teradata customer services of the problem you encountered. Make sure to use a contact method that is in accordance with your service contract (for example, initiate or update an incident through Your Service). 16 From the Step 2 window, click OK. The system turns on the chassis locator LED. Note: If an error message appears, click Cancel. Notify Teradata customer services of the problem you encountered. Make sure to use a contact method that is in accordance with your service contract (for example, initiate or update an incident through Your Service). 17 If you are replacing a power supply in a processing node, from the Step 3 window, complete the following: a b At the back of the cabinet, locate the node that has a flashing blue LED. Note: Refer to Processing Node Hardware Specifications on page 20 for the location of the indicator lights on the node. Unplug the power cord attached to the failed power supply that has a flashing LED. Warning: Do not disturb or unplug any other power cords. Node shutdown and data loss could occur. 52 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

53 Chapter 5: Node Power Supply Replacement Replacing a Node Power Supply c Press the power supply release latch to the left, grasp the handle, then pull the power supply straight out to remove it. Figure 34: Power Supply Replacement, Processing Node LED Latch Handle Node_0023 d e Slide the new power supply into the power distribution chassis bay until the power supply is fully seated and the release latch clicks into place. Plug the power cord into the new power supply. Warning: Make sure to plug the power cord into the power inlet of the new power supply. f Return to Server Management Client and click OK. Note: If you encounter any problems during this step, click Cancel. Notify Teradata customer services of the problem you encountered. Make sure to use a contact method that is in accordance with your service contract (for example, initiate or update an incident through Your Service). 18 When the Step 4 window appears, click OK. The system checks the operational status of the new power supply. If an error message appears, click OK and contact Customer Service. 19 In Server Management Client, when a FRU Replace confirmation dialog appears, click OK. 20 Close the Server Management Client application and SMWeb Home page. Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 53

54 Chapter 5: Node Power Supply Replacement Replacing a Node Power Supply 54 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

55 CHAPTER 6 After You Replace a Component After you replace a component, you must complete the following additional tasks: Updating an Incident Returning a Failed Component Updating an Incident After you complete the FRU replacement procedure, you will receive an alert from Server Management Client. Update the incident you initiated through the Your Service web site with the completion information. Use the following procedure to update an incident. To Update an Incident at the Your Service Web Site 1 Access the Your Service web site: 2 Log in to Your Service. 3 On the Your Service main page, under Service Requests, select the Request ID of the incident you want to update. 4 Click the Update button. 5 On the Update Incident page, modify existing or enter additional information and then click Submit. Returning a Failed Component Use the following procedure to return a disk array storage drive or power supply, or a node power supply. To Return a Component 1 Use the packaging that came with the replacement component to pack the component you want to return. Note: Teradata is not liable for customer data left on returned failed storage drives. Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 55

56 Chapter 6: After You Replace a Component Returning a Failed Component 2 Securely seal the packaging and apply the pre-addressed, prepaid return label that was included with your replacement component. 3 Follow your company s procedure for pick-up and shipment of the package. 56 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement

57 Index C cabinet placement and numbering 10 replaceable components 9 service cautions 25 chassis placement and numbering 10 D disk array drive replacement 31 front indicator lights 15 power supply replacement 39 rear indicator lights 16 specifications 14, 20 S specifications disk array 14, 20 T TD@YS initiating incidents 27 updating incidents 55 web site 27, 55 W warnings 25 F failure notifications 27 front indicator lights, disk array 15 I incident initiating 27 updating 55 N node power supply replacement 47 P power supply replacement disk array 39 node 47 R rear indicator lights, disk array 16 replacement part obtaining 29 returning 55 replacement procedure disk array drive 31 disk array power supply 39 node power supply 47 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement 57

58 Index 58 Teradata Data Warehouse Appliance 2650 Platform Customer Guide for Hardware Replacement