1 USER GUIDE Voice Verizon Business National Unified Messaging Service Standard User Guide What is Unified Messaging? Verizon Business National Unified Messaging Service is an interactive voic system providing business customers with the ability to access and manage messages via phone or Internet. Unified Messaging allows the retrieval of voice messages and, for selected offerings, fax messages from a single mailbox that is accessible from a variety of devices computer, landline, or cellular phone. You can receive notifications of a voice message, and for selected offerings, receive a copy of the voic as an attachment allowing you to directly listen to voice messages from your computer. In addition, you can receive notification of a new message on a cell phone, pager, or via message waiting indicator (where available) or outcall notification to your telephone. Unified Messaging can forward voice messages to other Unified Messaging users in the same organization within multiple nationwide geographic locations of their business regardless of the technology used (i.e., POTS service, PBX). Unified Messaging will answer your telephone calls when you are busy by greeting callers and allowing them to leave a voice message. By pressing 0 instead of leaving a message, callers also have the option of sending a pager message. If needed, Unified Messaging can immediately forward all of your calls to another telephone number. The messages left in your voice mailbox can be accessed at any time using a touchtone telephone or web browser. Mailbox 1 PIN=78901 Mailbox 2 PIN=78902 Mailbox 3 PIN=78903 Note: The recording of your name is automatically attached to the messages you leave in the voice mailboxes of others within your organization. Two Simple Ways to Access Your Voic 1. Dial the toll-free access number in your Welcome Letter. 2. Follow the voice prompts to access your mailbox. or 1. Dial your own phone number. 2. When your greeting begins, interrupt it by pressing *. 3. Enter your voic PIN. Main Menu Every time you access voic , you will be notified of how many new and saved messages are in your mailbox. Next, you will hear the Main Menu options. Voice Mailbox Access The first time you access Unified Messaging, you are required to conduct an initial setup that includes entering a temporary security PIN for the voice mailbox, recording your name, and recording a greeting. Your temporary PIN is the last four digits of your telephone number. For extension mailbox users (an extension mailbox provides voic to one telephone number that is shared by up to nine people), the PINs are the last four digits of your number PLUS an additional digit of 1-9. For example: For telephone number (123) with three mailboxes, the default PINs would be as follows: To retrieve your messages, press 1. To send a message, press 2. To work with your greetings, press 3. To change your mailbox options, press 4. of 9
2 For extension mailbox users: To quickly switch between your extension mailboxes, press *7 at the Main Menu and follow the prompts. You will be asked to enter the telephone number and pin of the account you are trying to access. Tip: To learn how many messages you have, press 5 at the Main Menu. Listening to Your Messages To listen to your messages, press 1 at the Main Menu. 15-message capacity box or 30 days for larger message capacity boxes. If you want to keep a saved message for longer, you will have to access the message at a later time and resave it. Deleting a Message If you don t want to keep a message after you have listened to it, you should delete it. To delete a message, press 3 at the Message Menu. Your voice mailbox messages will play, starting with new messages first, followed by any saved messages (messages that you have listened to and have saved rather than deleted). With both new and saved messages, you will hear the Urgent messages before you hear the Normal priority messages. Tip: While a message is playing, you can press 1 to restart, 7 to skip back, 9 to skip forward, or you can press # to stop. When a message has finished playing, Unified Messaging provides the following options: To move to the next message, press #. To listen to the message from the beginning, press 1. To save the message, press 2. To delete the message, press 3. To reply to the message, press 4. To forward this message to another mailbox, press 5. To hear the end of the message again, press 7. To hear when the message was sent, press 8. To access your deleted messages, press 9. For help, press 0. For control menu, press *. To go to the next message, press #. After listening to a message, use the Message Menu to determine what happens next. For example, press 1 to listen to the message again or press # to move to the next message. Saving a Message A new message is kept in your voice mailbox for 14 days for a 15-message capacity box or 30 days for larger message capacity boxes, so you will need to regularly access your voic box. When you have fully listened to a message, it automatically becomes a saved message. If you don t want to fully listen to a message but still want to save it, press 2 at the Message Menu. Tip: Saved messages are also automatically deleted after 14 days for a Undeleting a Message If you delete a message by mistake, press 9 at the Message Menu to access the deleted message you have deleted during the call. The first deleted message will be played to you. Once completed, To move to the next message, press #. To listen to the message from the start, press 1. To undelete the message, press 2. To hear the end of the message again, press 7. To hear when the message was sent, press 8. To return to your new and saved messages, press 9. Tip: While a deleted message is playing, you can press 1 to restart, 7 to skip back, 9 to skip forward, or you can press # to stop. When you have listened to a deleted message, use the Deleted Message Menu to determine what happens next. For example, press 2 to undelete the message or press 9 to return to your new and saved messages. If you do not undelete a message, it will be deleted when you end your call. Tip: When you undelete a message, it becomes a saved message. Replying to a Message If the person who left you a message also has a Unified Messaging voice mailbox, you can send a reply. To reply to a message, press 4 at the Message Menu (see Listening to Your Messages for Message Menu options). If your reply is important, you can mark it as urgent by pressing 5. If you want to prevent the recipient from being able to forward the reply to others, you can mark it as private by pressing 6. Forwarding a Message You can forward a message to anyone in your organization with a Unified Messaging voice mailbox. To forward a message, press 5 at the Message Menu. You will be instructed to address the message by entering the recipient s telephone number. To send the message to a single voice mailbox, enter 2 of 9
3 the voice mailbox (telephone) number. To send the message to multiple voice mailboxes, enter the Distribution List number. See page 4 for more information about Distribution Lists. Before the message is sent, you are given an opportunity to add your own message before or after the original message. If your message is important, you can mark it as urgent by pressing 9. If you want to prevent the recipient(s) from being able to forward the message to others, you can mark it as private by pressing 8. To select the Not Accepting Messages greeting, press 3. To select the System greeting, press 4. To change your Recorded Name, press 5. To select your Busy greeting, press 6. To return, press 7. Sending a Message To create a new message and send it to anyone in your organization with a Unified Messaging mailbox, press 2 at the Main Menu. You will be instructed to record your message. Selecting a Greeting If you select either of your In the Office greetings as your current, active greeting, callers are able to leave you a message once they have listened to the greeting. If you select the Not Accepting Messages greeting as your current, active greeting, callers can listen to the greeting but are not able to leave you a message. Next, you will be instructed to address the message by entering the recipient s telephone number. To send the message to a single voice mailbox, enter the voice mailbox (telephone) number. To send the message to multiple voice mailboxes, enter the Distribution List number. See page 4 for more information about Distribution Lists. Once you have recorded your message, Unified Messaging provides the following options: To listen to the message before sending, press 1. To send message now, press 2. To record message again, press 3. To add a comment to the beginning of the message, press 4. To change addressee, press 5. To add a comment to the end of the message, press 6. To cancel the message, press 7. To prevent the message from being forwarded, press 8. To set the message priority to urgent, press 9. For help, press 0. For other options, press *. Selecting and Recording Your Greetings When a caller reaches your Unified Messaging voice mailbox, they are greeted by one of five different greetings. To record and/or activate these greetings, press 3 at the Main Menu. At the Main Menu, you are given the currently active greeting. To select your In the Office and Available greeting, press 1. To select your In the Office and Not Available greeting, press 2. Note: The Busy greeting is only played if you are on the phone and have recorded a Busy greeting. There is no system Busy greeting. Recording Greetings You will need to record the In the Office greetings and the Busy greeting. You can re-record them as many times as you wish. When you choose these greetings from the Greetings Menu, you are given the choice of re-recording the greeting or listening to the current recording. What you say is up to you, but, at a minimum, you should tell callers: who you are, how to contact another person, and how to leave a message for you. Try something like the following: In the Office and Available greeting: Hello, this is David Jones. I m available and working at the office, but I can t take your call right now. Press 0 to be transferred, or leave a message after the tone and I ll return your call within two business hours. If you want to listen to your message, press # when you have finished speaking. In the Office but Not Available greeting: Hello, this is David Jones. I m working at the office, but I am unable to take any calls. Press 0 to be transferred or leave a message after the tone. If you want to listen to your message, press # when you have finished speaking. Busy greeting: Hello, this is David Jones. I m busy on the phone right now. Press 0 to be transferred or leave a message after the tone. If you want to listen to your message, press # when you have finished speaking. Note: You cannot record the Not Accepting Messages greeting. If you select this greeting as your current, active greeting, callers will hear the following: The party you have called <Recorded Name> is not accepting messages at this time. You will now be disconnected. Goodbye. 3 of 9
4 Recording Your Name By pressing 5, the Greetings Menu also enables you to re-record (and listen to) your name. The recording of your name is automatically attached to the messages you leave in the voice mailboxes of others. Changing Your Voice Mailbox Options You can change a number of mailbox options by pressing 4 at the Main Menu. To change your Find-Me number, press 1. To change your second Find-Me number, press 2. To change your third Find-Me number, press 3. Find-Me is Off. To turn Find-Me On, press 4. To return, press 7. When Unified Messaging answers your calls, it can immediately transfer the call to a different number, or give the caller different contact options instead of an immediate transfer. Find Me/Follow Me can be turned On and Off by pressing 4 at the Contact Options Menu. When Find-Me is turned On, callers are automatically routed to your configured contact options. When Find Me is turned Off, callers can also be routed to your contact options by pressing 0 if instructed by your In the Office and Available greeting. This configuration allows the caller to choose whether they want to be routed by pressing 0 or if they want to leave a message after the tone. To change your PIN, press 1. To change your Find Me/Follow Me options, press 2. Message Headers are Off. To turn On Message Headers, press 3. To work with your Distribution Lists, press 5. To turn On/Off expert prompts, press 6. To return, press 7. Changing Your PIN To change your voice mailbox PIN, press 1 at the Mailbox Options Menu. The PIN must be a minimum of four digits and a maximum of eight digits. When Unified Messaging transfers your calls, the first telephone number it tries is Find-Me Number 1. If the call to this number is unsuccessful for any reason, it tries Find-Me Number 2. If this is unsuccessful, it tries Find-Me Number 3. To specify or change your Find-Me Numbers, press 1, 2, or 3 at the Find Me/Follow Me Options Menu. Distribution Lists To be able to send the same voice message to multiple mailboxes within your organization, you need to create a Distribution List. Each Distribution List has a numeric ID (for example, 1). Message Headers An optional Message Header can be played before you listen to each message. The message header includes information about who sent the message and when. Message Headers can be turned On and Off by pressing 3 at the Mailbox Options Menu. Tip: Even when Message Headers are not played, you can still access the Message Header by pressing 8 at the Message Menu. Changing Your Contact Options To change your Contact Options, press 2 at the Mailbox Options Menu. To work with your Distribution Lists, press 4 at the Main Menu then 5 at the Voice Mailbox Options Menu. To review your Distribution Lists, press 1. To create a new list, press 2. To delete a list, press 3. To work with one of your lists, press 4. To return, press 7. Reviewing Your Distribution Lists To review your Distribution Lists, press 1 at the Distribution Lists Menu. Creating a new Distribution List To create a new Distribution List, press 2 at the Distribution Lists Menu. 4 of 9
5 Deleting a Distribution List To delete a Distribution List, press 3 at the Distribution Lists Menu. Changing a Distribution List To add and delete Distribution List members, press 4 at the Distribution Lists Menu. More Hints and Tips Most Unified Messaging menus are self-explanatory. However, if you require further assistance, additional help can be assessed by pressing the 0 (Help) key. If you want to return to the previous menu, then press the 7 (Return) key. Once you are familiar with Unified Messaging, you can use a sequence of key presses to navigate through the menus without having to listen to the prompts. For example, to create a new Distribution List, press 4, then 5, then 2. Accessing the Control Menu At any point, you can access the Control Menu by pressing the * key. The Control Menu is similar to the Main Menu in that whatever you are doing, you can easily start again. Canceling What You Are Doing To cancel what you are doing, access the Control Menu and press 7. Pausing Prompts If you are listening to a menu and someone needs to talk to you, you can pause the prompts by pressing 8 at the Control Menu. When you are ready to continue with the menu, press the # key. Caller Options When Unified Messaging answers your calls, it provides your recorded greeting and allows callers to leave a message. For example: Hello, this is David Jones. I m available and working at the office, but I can t take your call right now. Press 0 for other ways to contact me, or leave a message after the tone and I ll return your call within two business hours. If you want to listen to your message, press # when you have finished speaking. Leaving a Message If the caller records a message and then hangs up, the message is left in your voice mailbox. Whenever you press the * key, Unified Messaging provides the following options: To retrieve your messages, press 1. To send a message, press 2. To select or record greetings, press 3. To change your mailbox options, press 4. For recap, press 5. To disconnect, press 6. To cancel what you were doing, press 7. To pause, press 8. To access your deleted messages, press 9. For help, press 0. To go to the main menu, press *. To continue what you were doing, press #. Tip: If you access the Control Menu and decide you want to continue with what you were doing (or accessed the Control Menu by mistake), press the # key. The Control Menu can be used to cancel what you were doing and pause the Unified Messaging prompts. If the caller presses # after recording their message, Unified Messaging provides the following options: To listen to your message, press 1. To leave the message, press 2. To cancel the message and listen to the greeting again, press 3. To record the message again, press 4. To set the message priority to urgent, press 5. To prevent the message from being forwarded, press 6. For other contact options, press 0. The caller is now able to leave their message in your voice mailbox (by pressing 2). Optionally, the caller can listen to their message (by pressing 1), re-record their message (by pressing 4), or cancel their message and return to the greeting (by pressing 3). If the message is important, the caller can mark the message as urgent before they leave it in your voice mailbox (by pressing 5). If they want to prevent you from being able to forward the message to others, they can mark it as private (by pressing 6). Note: If the caller hangs up without canceling the message (by pressing 3), then the message is still left in your voice mailbox. 5 of 9
6 Caller Contact Options If instead of leaving a message, the caller presses 0. Unified Messaging provides the following options: To page the person you are calling, press 1. To try to reach the person you are calling, press 2. To return to the greeting, press 3. To reach an attendant, press 0. To log on, press *. Callers can use this menu to send you a pager message or to request a transfer to your Find-Me Number(s). Tip: To set up or change your attendant number, you must access your voic account via the web: Click the Find-Me Tab and enter operator number. Sending a Pager Message Callers can press 1 if they want to send a message to your pager. The caller is able to send: A telephone number An alphanumeric message (if supported by your pager) A canned alphanumeric message (if supported by your pager) Transferring to Your Find-Me Number(s) Callers can press 2 if they want to be transferred to your alternative telephone number(s). They use this menu to send you a pager message or to request a transfer to your Find-Me Number(s). Whenever Unified Messaging forwards a caller to another telephone number, the caller is asked to record their name. This caller name is played to the person who answers the transferred call, and the answering party has the option to accept or decline the call. Note: The Caller Contact Options Menu does not always offer the caller all of the choices described above. If, for example, you do not specify your pager details (see Changing Your Contact Options), then the To page the person you are calling, press 1 choice is omitted from the Caller Contact Options Menu. Even if you have specified your Find-Me Number(s), the To try to reach the person you were calling, press 2 choice is only included in the Caller Contact Options Menu if the In the Office and Available greeting is your currently active greeting. Voice Mailbox Access Using a Web Browser Access to your voice mailbox is available at home, at work, or on the move with a web browser. You can access your voice mailbox using a set of web pages described below. Further information is available by clicking the Help tab at the top of each web page. To access your voic via the web, use the following hyperlink: Login At the initial login screen, you will enter your telephone number and PIN. Tip: If you have extension mailboxes, you can easily switch between them. When you are logged onto your voic account, just enter the PIN for the extension in the box located on the side bar (on every web page) and hit GO. Inbox To access your voice messages, click the Inbox tab at the top of each web page. The voice messages that are currently in your Inbox are listed with the most recently received at the top. If there are any urgent messages, then these are listed separately above the non-urgent messages. 6 of 9
7 Messages that have not been listened to (referred to in the telephone user interface as New) are listed using a bold type. The bold type is not used when a message has previously been listened to (referred to in the telephone user interface as Saved). Messages that have not been listened to are kept in your Inbox for 14 days, so you need to access your messages regularly. When you have listened to a message, it automatically becomes a Saved message. Saved messages are also kept for 14 days before they are deleted. If you want to keep a message longer, select the message using the checkboxes to the right of the listed Inbox messages. Next, click the Save action-tab above (or below) the column of check boxes. The number of days before a message is automatically deleted (expires) is shown in the final column of the Inbox. Tip: If needed, click the Check for New Messages action-tab to ensure that the list of messages is up-to-date. Listening to a Message To listen to a voice message, click the Subject hyperlink for that message. A Message Contents page is displayed, containing message header information, with the voice message made available as a hyperlink. Click the hyperlink to listen to the voice message. Deleting a Message To delete messages, select the messages you want to delete using the checkboxes to the left of the listed Inbox messages and then click the Delete action-tab above (or below) the column of checkboxes. Forwarding a Message To forward a voice message as an attachment, click the Subject hyperlink for that message. On the resulting Message Contents page, click the Forward action-tab. On the resulting Compose page, type the address of each recipient in the To (and Cc and Bcc) fields. Separate addresses with a comma (,) or semicolon (;). Next, type the subject in the Subject field and select the priority. Finally, type your plain-text message and click the Send action-tab. Find-Me Setting Up Your Find Me/Follow Me Options When Unified Messaging answers your calls, it can immediately transfer the caller to your location or allow the caller to leave a message. Callers can also be given additional options which, when configured, they can access by pressing 0 when greeted by the In the Office and Available greeting. To set up or change how your voice mailbox answers your telephone calls, click the Find-Me tab at the top of each web page. You can enter up to three Find-Me numbers. Transferring Callers Use the Find-Me On/Off toggle choice to turn immediate call transfers On and Off. When Unified Messaging transfers your calls and Find-Me is turned On, the first telephone number it tries is Find-Me Number 1. If the call to this number is unsuccessful for any reason, it tries Find-Me Number 2. If this is unsuccessful, it tries Find-Me Number 3. When Find-Me is turned Off, callers can manually request to be transferred to where you have gone by pressing 0 (and then 2) when greeted by the In the Office and Available greeting. If you do not want callers to be immediately transferred or be able to request to be transferred, then do not specify any Find-Me Numbers. Tip: You can also turn call transfer On and Off using the Find-Me toggle choice displayed in the sidebar (on every page). Allowing Callers to Leave You a Pager Message If you want your caller to be able to page you instead of leaving a voice message, specify your pager type (and pager numbers) by pressing 0 and then 1 when greeted by your In the Office and Available greeting. Leave these fields blank if you do not want your callers to be able to page you. Reaching an Attendant If you want your caller to be able to reach an attendant instead of leaving a voice message, enter an Operator number by pressing 0 and then 0 when greeted by your In the Office and Available greeting. If you do not wish to specify an attendant, leave these fields blank. Note: If you change your Find Me/Follow Me options, the changes only take affect when you click the Save action-tab at the top (or bottom) of the page. Greetings Select Your Greeting When a caller reaches your Unified Messaging voice mailbox, they are greeted by one of four different greetings. To select the active greeting, go to the Greetings page by clicking the Greetings tab at the top of each web page. Note: If you select a different greeting, the change only takes effect when you click the Save action-tab at the top (or bottom) of the page. My Info Changing My Info To configure your personal address and the PIN security of your voice mailbox, click the My Info tab at the top of each web page. Notification and Address If you want to receive an notification each time a message is left in your voice mailbox, set the Notification toggle choice to On. If you do not want notifications sent, then set this to Off. Use the address field(s) to specify your address(es); for example, Tip: If you forward a voice message as an attachment, then the first address is used as the From address. Changing Your PIN Use the New PIN and Verify New PIN fields to change your voice mailbox PIN. Ensure you enter the same value in both fields. The PIN must be numeric (a minimum of four digits and a maximum of eight digits). 7 of 9
8 Voice Message Download When you listen to your voice messages, audio files are temporarily downloaded to your PC. Your default Media Player then plays the audio file. If you want to download WAV format audio files, select WAV. If you want to download AU format audio files, select AU. WAV format files are smaller and quicker to download, but some Media players are unable to play them. Note: If you change any of the above Personal options, the changes only take affect when you click the Save action-tab at the top (or bottom) of the page. Voic Options Configuring Your Voic Options To configure the way your Unified Messaging telephone user interface works, go to Voic Options and click the Voic Options tab at the top of each web page. Message Order When you listen to your voice messages using the telephone user interface, any new messages are played and then any saved messages are played. The order the new and the saved messages are played can either be first in, first out (older messages are played before more recent messages) or last in, first out (more recent messages are played before older messages). The first in, first out order is recommended to ensure that you listen to everything new and do not miss an important message. For example, you would hear a new message left at 2:00 p.m. before a new message that was left at 3:30 p.m. Message Headers When you listen to your voice messages using the telephone user interface, the playing of the message header before each message is optional. The message header includes information about who sent the message and when. Automatic Saving If you do not want your messages automatically saved once listened to, then select the Only Save When Requested choice. If automatic saving is turned Off, then messages remain as new until you save them yourself. Automatic saving is recommended. Note: If you change any of the above telephone interface options, the changes only take effect when you click the Save action-tab at the top (or bottom) of the page. Distribution Lists To be able to send the same voice message to multiple mailboxes, you need to create Distribution Lists. Each Distribution List has a numeric ID (for example, 1). To work with your Distribution Lists, go to the Distribution Lists page by clicking the Distribution Lists tab at the top of each web page. The Distribution List page displays your Distribution Lists. These enable you to send the same voice message to multiple mailboxes when using the telephone interface. Creating a New Distribution List To create a new Distribution List, enter a List Number in the List Number field and click the Create New Distribution List action-tab above (or below) the field. Deleting a Distribution List To delete a Distribution List, select the Distribution Lists you want to delete using the checkboxes to the left of the lists. Next, click the Delete actiontab above (or below) the column of checkboxes. Working With the Members of a Distribution List To work with an existing Distribution List, click the List Number hyperlink for that list. The Distribution List Members page is displayed. The Distribution List Members page displays the members of a Distribution List. Adding List Members To add a member to a list, enter their telephone number in the Telephone Number field. Next, click the Add action-tab above (or below) the field. Their name and telephone number are added to the members list. Deleting List Members To delete a member from a list, select the members you want to delete using the checkboxes to the left of the members. Next, click the Delete action-tab above (or below) the column of checkboxes. Finish Working With the Members of a Distribution List To close the Distribution List Members page and return to your Distribution Lists page, click the Close action-tab. Notification Schedules Text Message Notifications If needed, a text message notification can be sent (to a cell phone or pager) each time a message is left in your voice mailbox. To configure when text message notifications are sent, go to the Notification page by clicking the Notification tab at the top of each web page. You can specify up to five time periods (Schedules) during the week when you want to be notified, and the cell phone number (or pager number) at which you can be reached during each of these periods. For example, you could specify a daytime Monday to Friday schedule when you want notifications to be sent to your pager and an evening Monday to Friday schedule when you want notifications to be sent to your cell phone. If the Schedules overlap (or a single Schedule has two numbers that must be notified), then multiple text message notifications will be sent. Tip: Sometimes you might not want your normal Schedules to be active. If needed, you can easily deactivate all of your Schedules, deactivate an individual Schedule, or set up a Temporary Schedule. Your Temporary Schedule can overlap the time periods of your normal Schedules. During the overlapping time periods, there will be the single active Schedule. Your Notification Schedules are displayed at the top of the page. 8 of 9
9 Working With Your Schedules If you want to activate all of the Schedules, select the Activate Schedules choice. If you want to deactivate all of the Schedules, select the Deactivate Schedules choice. Next, click the Save action-tab at the top of the page. To work with an individual Schedule, click one of the numbered Schedule tabs or the Temporary Schedule tab. Note: To save any changes you make to an individual Schedule, click the Save action-tab above (or below) the Schedule details. You must do this before working with a different Schedule, otherwise your changes will be discarded. Please see your Verizon Business account manager for service features available for your enterprise. verizonbusiness.com 2008 Verizon. All Rights Reserved. UG /08 The Verizon and Verizon Business names and logos and all other names, logos, and slogans identifying Verizon s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners. 9 of 9
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VOICE MAIL USER GUIDE NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL ). The information is subject
VERIZON VOICE MAIL USER GUIDE DC/DE/MD/NJ/PA/VA REGION BUSINESS ABOUT YOUR VERIZON BUSINESS VOICE MAIL SERVICE Business Voice Mail service can be a benefit to your business and to callers who need to leave
Business Call Answering A Verizon Business Messaging Service USER GUIDE 05-040 www.verizon.com/smallbiz NY-CNS Thank You for Selecting a Verizon Business Messaging Service. Questions? Please call -800-HELP-986
Voice Messaging Reference Guide Table of Contents Voice Messaging 1 Getting Started 3 To Play a Message 4 To Answer a Message 5 To Make a Message 6 To Give a Message 7 Message Addressing Options 8 User
D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E ACN 2007 useng_featuresguide_prdpv_w_092507 TABLE OF CONTENTS Making Phone Calls... 2 Accessing Your Account
Call Answer/Message Manager with Aliant Voicemail Online Call Answer/Message Manager automatically takes a message when you re away, on the telephone or on Dial up Internet. You ll enjoy the convenience
If you need help using Verizon Voice Mail or have questions about the service, please call: -800-8-000 Representatives are available hours a day, 7 days a week. While you re listening to messages... Move
Feature Reference This document will provide you with information on and how to use the following features of your phone service with Standard Broadband. Features: Call Forwarding Call Waiting Conference
Helpful Hints Press 1 to rewind 6 seconds. Press 1 1 to rewind to the beginning of a message. Press 3 to fast forward 6 seconds. Press 3 3 to fast forward to end of the message. Press 2 to toggle between
CSULB Voice Mail Setup and use your new voice mailbox 2 Welcome... 4 Setting Up Your Mailbox... 4 Logging In... 5 Working with Messages... 6 Quick message... 6 Check Messages... 6 Playing Messages... 6
UC Berkeley Cal Voicemail Telephone User Guide Fall 2009 Cal Voicemail User Guide Table of Contents Welcome to Cal Voicemail... 3 Getting Started... 4 Accessing Cal Voicemail... 5 Main Menu... 6 Personal
USER REFERENCE MANUAL for Software OCTEL MESSAGING DIVISION THE POWER OF MESSAGING Voice messaging gives you the ability to communicate effectively from any touchtone phone 24 hours a day, with one person
AT&T Voice DNA User Guide Page 1 Table of Contents GET STARTED... 4 Log In... 5 About the User Dashboard... 9 Manage Personal Profile... 15 Manage Messages... 17 View and Use Call Logs... 22 Search the
Getting Started with Loyola s New Voicemail System Loyola Moves to Microsoft This guide provides an introduction to Loyola s new unified messaging voicemail system, which went live in March 2014. Additional
AT&T Enterprise Messaging Voice Messaging User Guide AT&T Enterprise Messaging SM is a family of messaging products which includes: Unified Messaging (EM-UM) Voice Messaging (EM-VM) Call-In-One (EM-CIO)
Getting Started Getting Started with Time Warner Cable Business Class Voice Manager A Guide for Administrators and Users Table of Contents Table of Contents... 2 How to Use This Guide... 3 Administrators...
itelecenter Virtual PBX Extension User Guide Version 13 October 2011 COANetwork 2011 itelecenter Virtual PBX Extension User s Manual A Virtual PBX Extension can be set up for you by your itelecenter Administrator.
Allworx User s Guide (Release 7.2.3.x) No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording,
- Training SmartVoice Advanced Training Information Technology Services - Training The e-mail: email@example.com 2007 Information Technology Services The Table of Contents Introduction... 1 Objectives...
CALLPILOT VOICEMAIL USER GUIDE SETTING UP YOUR MAILBOX First-Time Login o Dial 7002, the CallPilot voice mail access number o Enter your MAILBOX NUMBER then press o Enter your temporary password, (32 +
Asterisk Voicemail User Reference Chapter 1. An Overview The Asterisk PBX offers a highly flexible, highly capable voice mail system. Among the features that it offers are: Three different types of greetings.
GettingStarted The first time you dial into BusinessVoice Mail, you will be asked to set up your mailbox. You will need the following information: Business Voice Mail Access Telephone Number: Your Telephone
Quick Reference Instructions Verizon Home Voice Mail Your first step... ALWAYS GET INTO YOUR MAILBOX FIRST To do this from your home telephone, dial the Home Voice Mail system number, then enter your passcode.
Faculty & Staff Quick Reference Guide to Smith College Telephone & Voicemail Systems Table of Contents New Employees...2 Setting up Voicemail...3 - Accessing the Voicemail System - Changing your Password
Definition FairPoint Communications Hosted PBX is easy to use and manage. Hosted PBX is packed with a wide variety of useful standard, advanced and business group calling features, including voicemail.
Definition FairPoint Communications Hosted PBX is easy to use and manage. Hosted PBX is packed with a wide variety of useful standard, advanced and business group calling features, including voicemail.
Emergency Calls Dial 911 or 3 911 Cisco IP Phone Models 7941 and 7945 Quick Reference Guide December 23, 2011 Place a Call Lift handset (or press the Speaker button, the line button, or New Call soft key)
one Managing your PBX Administrator ACCESSING YOUR PBX ACCOUNT Navigate to https://portal.priorityonenet.com/ and log in to the PriorityOne portal account. If you would like your web browser to keep you
Virtual Receptionist Manual This manual is meant to be a guide to help you set up your PhoneFusion One Virtual Receptionist phone number, and some tips and shortcuts for some of your favorite features.
Student Quick Reference Guide to Smith College Telephone & Voicemail Systems Table of Contents Setting up Voicemail...2 - Accessing the Voicemail System - Changing your Password - Recording your Name -
Digital Voice Services Residential User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call
Regular Business Phone Line Voicemail User Guide For more information please contact us at 1-877-520-1212 Overview Welcome to TELUS Voice Mail Service. This guide will walk you through some helpful tips
Getting Started with Exchange Unified Messaging Welcome to Exchange Unified Messaging. This system will replace Clark s existing voice mail system and provide additional functionality. Microsoft Exchange
IP Office 3.0 Intuity Emulation Mode Mailbox Users Guide 40DHB0002USCW Issue 8d (2nd March 2005) Table of Contents Accessing Your Mailbox... 5 Logging In... 5 First Time Login... 6 Normal Login... 6 Avaya
Assigning a custom operator You can set up your mailbox to connect to another number. This allows you to offer your callers the option of leaving a message or speaking to one of your assistants or colleagues.
MX-ONE Messaging Voice Mail 4.2 Telephone User Interface User Guide MX-ONE Messaging Voice Mail 4.2 USER GUIDE Copyright 2008. Aastra Telecom Sweden AB. All rights reserved. This document contains proprietary
reserves the right to change the specifications, functions, or features, at any time, without notice. has prepared this document for the use by its employees and customers. The information contained herein
323203_6.book Page 1 Friday, March 5, 2004 5:38 AM MERLIN Messaging System User s Guide 585-323-203 Issue 6 May 2004 323203_6.book Page 2 Friday, March 5, 2004 5:38 AM Copyright 2004, Avaya Inc. All Rights
Table of Contents Introduction................................ Welcome to MTS Call Answer.................... Call Answer Features at a Glance................ 4 Basic Features.................................
8x8 Auto Attendant Administrator Guide Version 2.0, May 2010 Table of Contents Overview...3 Before You Start...4 Initial Set-Up...4 What To Expect...4 How to Call into Your Auto Attendant...4 Primary Auto
Quick Start Guide The area s ONLY 100% fiber optic network epbfi.com Welcome to Fi Phone SM from EPB Fiber Optics SM With your new Fi Phone service, you ll enjoy crystal clear call quality and many great
CISCO IP PHONE 6945 Series User Guide Notes Page 15 VOICE MAIL Setting up Voice Mail for the First Time: Press the messages key on your phone. Follow the recorded instruction to record your name, record
HPUG_1014 Shaw Home Phone. User Guide Hello. Welcome to the wonderful world of Shaw Home Phone. This tiny book tells you every detail you need to know to use all of your new phone features like a superstar.
Quick Reference Guide Introduction Access to voice messaging is available: Via the Telephone User Interface The Telephone User Interface is accessible from any phone, whether internal or external to the
TM CallPilot. Release 2.0 My CallPilot User Guide Contents Welcome to My CallPilot................................3 Getting started........................................4 Logging in...........................................5
Virtual Phone System User Guide v5.4 169 Saxony Road, Suite 212 Encinitas, CA 92024 Phone & Fax: (800) 477-1477 Welcome! Thank you for choosing FreedomVoice. This User Guide is designed to help you understand
Frontier Message Center User Guide Communication solutions that fit your life today and tomorrow. www.frontieronline.com 180 South Clinton Avenue Rochester, NY 14646 RETURN SERVICE REQUESTED FTR16.1109
Memorial University VoIP Voicemail User s Guide Memorial University VoIP Voicemail User s Guide INTRODUCTION... 2 TUTORIAL.... 2 HOW TO LOG INTO YOUR MAILBOX.... 3 CHANGING YOUR PASSWORD. 3 RECORDING YOUR