Events & Operations Coordinator

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1 Events & Operations Coordinator 12 Month Fixed Term Contract The Sydney Cricket & Sports Ground Trust has the responsibility and privilege of managing two of Australia s premier sporting venues. Highlighting the true glory of sport both past and present, the Sydney Cricket Ground and Allianz Stadium are an integral part of Sydney s rich sporting and cultural life. We have an excellent opportunity for an experienced and enthusiastic individual to cover a Maternity Leave contract. Commencing 1 December 2014, this role will provide administrative and operational assistance to the Trust s Events & Operations Managers in the planning and delivery of events as well as operational and associated commercial activities at the Sydney Cricket Ground and Allianz Stadium. Skills/Qualifications At least one year experience in the management of sport, events and/or venues A high degree of familiarity with Ticketek and EBMS systems and programs is desirable Strong computer literacy skills ideally including Microsoft Office Suite Ability to communicate clearly, actively listen to others and respond with respect Demonstrated achievement of results through efficient use of resources and a commitment to quality outcomes Ethical and professional standards, including adhering to the Trust Values and Vision A flexible approach to working hours as regular evening, weekend and public holiday work is required Tertiary qualification in Sports Management and/or Administration will be highly regarded If you are looking forward to the challenge of the next step in your career in this dynamic industry and have the relevant skills and enthusiasm to join our team then we want to hear from you! To apply applications can be ed to: by COB Friday 7 November 2014 In the interests of safety, employment is subject to background checks (including Criminal History Record). The Sydney Cricket & Sports Ground Trust values social and cultural diversity and is committed to the principles of equal employment opportunity and the provision of a safe and healthy work environment.

2 Role Description POSITION TITLE REPORTS TO ROLE CLASSIFICATION ROLE TYPE DIVISION DEPARTMENT Co-ordinator Events & Operations Manager Events & Operations Fulltime Co-ordinator Events & Operations Events & Operations DATE October Purpose of the Role To provide administrative and operational assistance to the Trust s Event Managers in the planning and delivery of events, operational and associated commercial activities at the Sydney Cricket Ground and the Allianz Stadium. 2. Key Accountabilities Events Undertake a prominent role in the event planning process; Play an active role in the event management team on major event days; Take a lead role in event management for nominated events eg second tier events such as Sheffield Shield and Non-First Class Cricket; Liaison with hirers (Sporting Partners) for the operational coordination of events; Oversee / manage any commercial film and photographic shoot requests; Register, report and act upon venue presentation matters on a weekly basis Assist Senior Manager, Venue & Precinct Operations on all venue operational issues Direct Events & Operations labourers to attend to relevant venue presentation matters on a regular basis Update and maintain event day staff folders with relevant material. Installation of accreditation boards and event day signage. Administration Management of Event Incident Reporting System (via Insynergy programme);

3 Assist Event & Operations Managers in the compilation of event budgets and event expense statements for event settlement purposes with hirers; Administer the event calendar and operations calendar on a weekly basis and issue to relevant stakeholders and functional areas; Provide general administrative and event based assistance to the department s General Manager, Senior Manager Venue and Precinct Operations and Event & Operations Managers and other Trust line management as required; Compilation of planning and other associated documentation supporting the delivery of events. Other Participate in the day-to-day workings of the Events & Operations Department and positively contribute to departmental meetings and forums as required; Other duties as directed by the Department s Management. 3. Key Challenges Management of internal and external expectations Ensuring the safety and enjoyment of all patrons and Members who attend the Trust venues and events. 4. Key Relationships Who Trust Staff & Management Hirers Service providers ie contract caterers, ticketing, merchandise, security and waste management/cleaning Event Day Staff Why Liaise and coordinate to ensure successful planning of events. Liaise and coordinate to ensure successful planning of events. Liaise and coordinate to ensure successful planning of events. Management and Coordination of staff on Event Days. 5. Capabilities of the Role Capability Group Capability Name Level Display Resilience and Courage Act with Integrity Manage Self Value Diversity Communicate Effectively Commit to Customer Service Work Collaboratively Influence and Negotiate Adept Adept Adept

4 Deliver Results Plan and Prioritise Think and Solve Problems Demonstrate Accountability Finance Technology Procurement and Contracts Project Management Manage and Develop People Inspire Direction and Purpose Optimise Business Outcomes Manage Reform and Change 6. Focus Capabilities for the Role Capability Group and Name Personal Attributes Act with Integrity Relationships Communicate Effectively Relationships Commit to Customer Service Level Behavioural Indicators Represent the organisation in an honest, ethical and professional way Support a culture of integrity and professionalism Understand and follow legislation, rules, policies, guidelines and codes of conduct Help others to understand their obligations to comply with legislation, rules, policies, guidelines and codes of conduct Recognise and report misconduct, illegal or inappropriate behaviour Report and manage apparent conflicts of interest Adept Tailor communication to the audience Clearly explain complex concepts and arguments to individuals and groups Monitor own and others non-verbal cues and adapt where necessary Create opportunities for others to be heard Actively listen to others and clarify own understanding Write fluently in a range of styles and formats Adept Take responsibility for delivering high quality customer-focused services Understand customer perspectives and ensure responsiveness to their needs Identify customer service needs and

5 implement solutions Find opportunities to co-operate with internal and external parties to improve outcomes for customers Maintain relationships with key customers in area of expertise Connect and collaborate with relevant stakeholders within the community Relationships Work Collaboratively Results Deliver Results Results Plan and Prioritise Adept Encourage a culture of recognising the value of collaboration Build co-operation and overcome barriers to information sharing and communication across teams/units Share lessons learned across teams/units Identify opportunities to work collaboratively with other teams/units to solve issues and develop better processes and approaches to work Complete work tasks to agreed budgets, timeframes and standards Take the initiative to progress and deliver own and team/unit work Contribute to allocation of responsibilities and resources to ensure achievement of team/unit goals Seek and apply specialist advice when required Understand the team/unit objectives and align operational activities accordingly Initiate, and develop team goals and plans and use feedback to inform future planning Respond proactively to changing circumstances and adjust plans and schedules when necessary Consider the implications of immediate and longer term organisational issues and how these might impact on the achievement of team/unit goals Accommodate and respond with initiative to changing priorities and operating environments 7. Role Dimensions Decision making With the experience of co-ordinating events, be able to make decisions on general duties when managing second tier games. Dimensions Delivery of event planning documentation Adherence to venue presentation

6 schedules and requirements Event budgets Successful event management Post event reporting Venue space booking administration 8. Qualifications/Experience Experience This position requires a thorough knowledge of practices preferably within an event and sport management environment. Experience in the management of sport, events and / or venues; High degree of familiarity with Ticketek systems and programs Proficient IT literacy Microsoft programs. Desirable Formal qualifications in Sports Management and / or Administration; Previous exposure to EBMS software and ticketing systems. 9. Workplace Health and Safety All workers are required to follow the Sydney Cricket & Sports Ground Trust s Work Health & Safety Policy and associated health and safety procedures as a condition of employment. As required by the NSW Work Health & Safety Act 2011 workers are required to: Take reasonable care of their own health and safety, and Take reasonable care that their own acts or omissions do not adversely affect the health and safety of any other person in the workplace and Comply with any reasonable instruction given by the Trust or its management which allows the Trust to comply with its legislative requirements. Employees with management or control of a workplace may have duties under the act in addition to those stated above. Furthermore all employees shall: Ensure they are physically and mentally fit for work and are free from the effects of alcohol and/or drugs at all times whilst present in the workplace Report all hazards, incidents and near misses to their supervisor as soon as practicable after being made aware of such Take reasonable steps to ensure your work area does not place yourself or others at risk of injury or illness. 10. Other Requirements Flexibility in work hours including weekends, public holidays and out of hours work. Must attend staff training, workshops and meetings as and when required. Tertiary qualifications in relevant fields

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