Innovative Policing 2

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1 1 Delhi Police

2 2 Innovative Policing

3 Citizen Facilitation Services 3

4 Online Mobile & Web Apps launched by Delhi Police Lost Report App Traffic Police Mobile App Police Clearance Certificate Himmat 4

5 RATING : 4.4 Total Lost Reports Lodged : 8,68,024 5 Using Mobile Phone : 39,684 Using Web : 8,28,340

6 Articles reported Lost-upto date 6 Article Numbers Mobile Phone Driving License SIM Card Voter ID Card RC Document Purse/Bag Ration Card Debit/Credit Card Insurance document Laptop 1665 Property document 6510 Camera 199

7 7 RATING : 4.2

8 Total application received 49,291 This application provides digitally signed Police Clearance Certificate (PCC) online within 7 working days without going to Police Station This application has the facility to accept online payment of fees and other required relevant documents 8 Anyone can apply from anywhere in the world

9 9 M.V. Theft FIR App Trial Run No need to visit Police Station to Lodge FIR Hassle free and Immediate registration of FIR No problem in getting a copy of FIR No chasing of IO to get Untraced Report Early Insurance Claim A lot of time of the complainants, IOs, SHOs, officers and Courts saved A lot of paper will be saved due to electronic storage of records Timely filing of FIR, Case Diaries, Untraced Report at PS level

10 Automatic monitoring of cases Electronic matching with stolen and unclaimed vehicles from centralized databases on matching an alert will be generated Timely disposal of cases and hence reduced pendency at PS and Court level Easy retrieval of records for planning and preventive strategies If the case is not being sent as Untraced for other reasons, then normal investigation by Police Station 10 M.V. Theft FIR App Trial Run

11 Citizen Emergency Services 11

12 Police Assistance 100: Life Line and Backbone Of Delhi 1091: Women Helpline 1096: Anti Obscene Helpline 1291: Senior Citizen Helpline 1093: North East Helpline 1064: Anti Corruption Helpline 1094: Missing Person Helpline 1095 : Traffic Helpline All integrated with Emergency Response of PA

13 WOMEN CALL TAKERS IN ACTION IN CPCR

14 14

15 How to Access the Application Is available on Delhi Police Website, Samsung Play store and Google Play store 15 Can be downloaded by Women on Android, I phone and Windows Smart Phones Women user will be required to fill up online registration form and provide required information like emergency contact numbers of family and friends A unique registration key will be forwarded to the user registration number through SMS automatically. Subsequently the user can download the application from the link provided and install on her phone.

16 How Himmat Works Apps get activated by SOS alert, Shaking the Phone or Power Button installed in audio jack. As soon as a victim raises an alert: her current location, video and audio of 30 seconds are shared with Central Police Control Room Simultaneously SMS also goes to the relatives number registered 16

17 17 Central Police Control Room Will get alert and dispatcher will direct the PCR Van to attend the victim in distress. The app will keep giving 10 seconds update on dynamic location of victim in distress.

18 Available on Phone No Women/Girls can upload pictures or registration numbers of TSR/ Cab/ Bus before boarding. All the details received will be preserved for maximum one week. Victims can also send distress messages which will be taken to logical end through PA -100 network. 18

19 WHY HIMMAT It integrates with our existing infrastructure and Technological Paradigm of Emergency Response System functioning in Central Police Control Room Delhi Police is the first Police Organization to achieve this. 19

20 20 Himmat SOS app for Android, I phones and Windows. Rating of 4.38 on Google Play. Very Encouraging Response total downloads 7698 total registered 3187 SOS received (Maximum Text Calls), 1965 SOS from Delhi. SOS from NCR 283, From outside Delhi & NCR 930. Outside India 9 Facebook Page created for Himmat to get feed back of users.

21 INITIATIVES OF SPUWAC Women Mobile Helpline Team Self Defence Training for women & girls Awareness programmes and workshops in community, schools & colleges Professional counselling Mediation services Websites delhipolicecaw.com & dpjju.com Presence on social networking sites 21

22 22 Thank You