Smart Solutions for Cities. R. Chandrashekhar President 25th June 2015

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1 Smart Solutions for Cities R. Chandrashekhar President 25th June 2015

2 Making Cities Smart To make Cities in India Smart we need an integrated approach to modernize city infrastructure, and leverage technology to improve efficiency and capacity of city services. Smartness in a city lies in integration of the core city sub systems and enabling seamless service delivery. Digital Master Plans have to be dovetailed into City Master Development Plans 2

3 Integrated ICT & Geospatial Technologies Framework for 100 Smart Cities Mission NASSCOM s Integrated ICT & Geospatial Technologies Framework for 100 Smart Cities Mission is a comprehensive framework which clarifies the role of ICT in a Smart City 3

4 Waste Mobility Real Estate Health Culture Citizen Services Climate Change Pollution Disaster Management City Specific ICT Interventions for Smart Cities in: City performance dashboard Citizen online portals, forums Capacity Building through online trainings Analytics Integrated Command and Control Centre Workforce, resource management City Infrastructure Physical Infra Social Infra Environment Online citizen services Social media Helpline 1 City City Operations & Public infrastructure Citizen Interface Maintenance asset management Capacity Building through online trainings Citizen online portals, forums Workforce,resource management City performance dashboards Integrated Asset Management Solutions 4

5 Solution Technologies Impact Integrated public service delivery Online Birth, Death certificates Online Trade License Online public grievances, redressal GIS based property tax estimation Online building plan approval Online self-assessment,payment of property tax Online utility bill payment Accrual based accounting system Payment gateways Mobile gateways/applications Native Mobile applications Citizen collaboration platform GIS based works management Data warehousing Open data platform Big Data Cloud Based Solutions with pay per use model Significant improvement in revenue collection Reduction in time taken for grievance redressal Improvement in turnaround time for municipal services Improved citizen satisfaction Increase in productivity of ULB staff Improved accountability,transparency in services and operations Improved city operations,maintenance Leveraging technology for improved all round performance. Application in several cities/ulbs in India 5

6 Government Initiatives Lakes and rivers Data Analytics Plant monitoring Purification plant source and extraction Underground water source and extraction storage and purification Distribution SCADA Outage Management System Mapping and Modeling of Distribution Assets and Network Infrastructure Management 1 2 Distribution network 9 3 reservoir Aquifer mapping- an ongoing initiative Aquifer mapping Online Hydrology Maps Leakages Sensors, Ghost Pipe detection system 8 To water mains 4 tower distribution storage and purification Quality Meters Real time hydraulic modeling water distribution tool booster pump system Pressure Optimizer 6

7 Smart Meters Industrial use 10 Industrial wastewater treatment 11 meter source and extraction storage and purification Distribution Consumption Wastewater management 4 Rain water harvesting tank Domestic Use Sensors in sewer line Infrastructure Advanced Wastewater Treatment Plant monitoring and controls 12 Wastewater management 7

8 Technology led improvement in asset performance and efficiency. Application in Delhi Jal Board, UK based Thames 8 Utility and others ICT Interventions for Smart Cities in: Solution Impact GIS based asset mapping & consumer indexing Predictive analysis based historic data Consolidated view of the water network via schematics High volume data analytics using data from across the water network Real time monitoring of utility meter readers GPRS enabled Mobile Billing devices Online bill payment Consolidated view of historic data enabling quicker, facts-based decision 10-year forecasting tools for chemical usage and filtration monitoring and site performance reporting Customer friendly services for payment and receipts Increased revenue collection Savings in expense reduction with respect to operations and manpower Integrated billing, collection DBs

9 Waste Management 2 3 Citizen Awareness 1 Analytics Maintenance Decisions Support System (MDSS Online Services Crowd Sourcing Sensor based waste storage and collection Automated waste collection systems Sanitation/waste collection Scheduling Solution 5 Recycle 6 simulation Pollution sensors: Analytics 7 Land fill Sensor based sorting Incineration 9

10 Waste Management Problem Solution ( East Delhi & others) Impact Monitoring is manual and absenteeism is high among employees Physical visit required to verify employee performance Garbage keeps lying in city for extended periods Overpayment - Payment is usually linked with Number of Trips, mileage, or Weight - No perfect verification methodology Difficult to monitor vehicle movement Attendance with Handheld Biometric Device Tracking Devices installed on each vehicle Geo-fencing of area & marking of important points & routes Bin Monitoring with RFID Tags Handheld terminals for drivers CCTV Cameras at Secondary and Final Dumping sites Cloud Based IT platform Central Monitoring Station Live performance management of employees Work of each employee is measured Improved productivity per employee Garbage pick up schedule is optimized State of solid waste in the city is tracked Activities of sanitation department is coordinated 10

11 Helpline / SOS Mobile Panic Buttons at public places GPS enabled tracking Women and child abuse 1 3 Urban society and planning City surveillance, incident detection & analysis 4 2 Online citizen awareness and education Community volunteer networks platform CCTV surveillance & monitoring systems Intelligence management solution 2 Other civil crimes Cyber security 5 Cyber Security Tools 11

12 Online database of institutions 9 Video Analytics enabled Integrated Command & Control Center Integrated Response & Emergency Services 6 Recovery and Rehabilitation Case management solution Advanced IT Systems 8 Case Registration - Local police station Remote FIR 7 Response to incident Training & Capacity Building 8 Civil Defense & Emergencies Case Registration and investigation 12

13 Safe City ICT Components CCTV Surveillance,Monitoring systems Video analytics Native mobile applications Integrated Security Operations Management System Integrated Response, Emergency Services Predictive Analysis, Open Source Intelligence Helpline Command and Control Centre Impact Increased crime detection Significant improvement in crime prevention Increased confidence level of citizens Improved emergency response capabilities Improved and Security of Critical Infrastructure Improved Security of Public Places and Events Improved Incident Response Management Technology enabled safe and secure environment for citizens and stakeholders in Surat and other cities 13

14 ICT enabled Emergency Medical Response across India Computer telephone integration Geographical Information System (GIS) Location Tracking System (AVLT) / Fleet Management systems Communication Officer and Dispatch Officer applications epatient Care Record ERP applications (Financials, HR, CRM, Inventory Management) Mobile Communications Impact Population coverage: > 750 Million No. of calls/ day: 220,000 No. of Emergencies attended/day: 24,000 Time taken to pick call: Within 3 rings Ambulance dispatch time: 160 seconds Average time taken to reach site: 20 minutes Total no. of lives saved since 2005: > 1.3 Million Technology enabled emergency medical response across several cities in India 14

15 How can government partner with IT Industry? As per guidelines from MoUD, SPV will be created for each Smart City. SPV will play a key role in determining Funding, Procurement, Partnership Models with Industry Role of IT Industry in making a City Smart may vary depending on Retrofit, Redevelopment, Greenfield development Scenarios IT Industry Members can play a role of : Turnkey implementation of ICT at city level Turnkey implementation of ICT at domain level (Safe City, Smart, Citizen Services.) Partner with Turnkey Infrastructure developers to integrate ICT Solutions at a city level Partner with Infrastructure EPCs at a domain level like / etc. IT Industry members can play the role of a lead in making a domain smart or be a part of a larger Infrastructure consortium in driving technology adoption across various city domains A detailed ICT roadmap at a city level is needed, for which the NASSCOM report can serve as a ready reckoner. NASSCOM also recommends leveraging on existing investments in ICT, already made at city/state level 15

16 To understand in-depth the Technologies and Solutions that can make your city smart and to connect with Implementation partners, reach out to Manojit Bose ( manojit@nasscom.in ) 16

17 Thank You! 17

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19 Geospatial enabled efficient ation system: Geospatial enabled services provide periodic traffic forecast, journey planning mobile applications based on real time data etc. Bicycle Sharing System Smart Traffic lights Single Fare card Integrated transit hubs 2 Walking and bicycling Consumer Online services GIS enabled Traveler information web and mobile apps 3 Dynamic car pooling Electric Vehicles Charging Stations & Mgmt Platforms Public and private transportation Freight transport Last mile transportation Surveillance systems at weight stations ICT Freight services GPS based tracking and route information of public transport Transit Smart Parking Video Analytics based Surveillance 10 Incident Management Bus rapid transit (BRT, BRTS) Smart Toll Road User Charging 19

20 simulation On-going government initiative: R-APDRP India Smart Grid Program Analytics Demand Response Programs Grid Storage Grid Overloading Solution System monitoring and control Advanced Materials and Technologies 4 Self healing grid Power Quality Devices 6 Distribution station 5 Sub transmission station Substation Automation Feeder Automation Electric SCADA 20

21 Micro grid ICT Interventions for Smart Cities in: Feed in Power 8 Large customer profiling Load management solutions Service Management Smart Streetlights Decentralized energy generation Network mapping and Consumer Indexing Smart meters Leakage Sensors Smart buildings / individual systems Electric Infrastructure Mgmt. 21

22 Problem AT&C Losses Lack of data to identify problem Multiple sources of conflicting data Error prone manual control systems Unsatisfactory customer Service Solution - (RAPDRP) Installing smart meters for consumers Installing sensors through the distribution network Analyzing and projecting demand Automating and integrating subsystems Real-time notifications for consumers and utility staff Impact* Consumer data migrated into a single system Average response time of under 5 seconds for online transactions 2% Increase in revenue Reduction in AT&C losses from 28% to 19% Improvement in available power *Case Study 22

23 2 4 Smart Health Card and Electronic Health record. 3 GIS enabled Emergency Medical Services (EMS) 4 Health Portal Tele-medicine Urban society and health Access to healthcare services (Primary, Secondary & Tertiary) Online Health portal, online database with real time monitoring Electronic Health records and Patient portal Consultation and diagnosis Medical simulation 6 Analytics 3 Diagnostic Analytics 3 In-patient treatment Medication and treatment Business Process Automation Smart Health Card 7 4 Payment and discharge 23

24 1 Infrastructure CCTV Surveillance GPS tracking in buses: 2 School Management System 3 Adopt curriculum Curriculum management solution (Schools Analytics 4 Teacher recruitment Online recruitment Biometric attendance system Learning outcomes Student Performance Management Solution Teacher Performance Management Solution Teaching and learning Smart Classrooms & Collaborative learning platforms Online trainings, E-Books and Video conferencing lectures Student Enrollment Online centralized admission system On-going government initiative: Rashtriya Madhyamik Shiksha Abhiyan (RMSA) Rashtriya Uchchatar Shiksha Abhiyan (RUSA) 24