Personalizing Your Individual Phone Line Setup

Transcription

1 Personalizing Your Individual Phone Line Setup For assistance, please call With these instruction, you will: 1. Record your greeting. 2. Configure your 911 settings. 3. Learn how to use Call Forwarding You will need your: 1. Username (10-digit phone number) 2. Password (initially, the last 4 digits of your phone number) To Record Your Greeting Step 1. To record the personal greeting for this line, push the voic button phone Or dial *86. on your VoIP Step 2. The system will say, Please enter your security code. Enter your password followed by the # key. (initially, the last 4 digits of your phone number). After a brief pause, you will hear the system say, You have no voice messages Main Menu Note: If you currently have messages, please ignore the messages at this time. Step 3. Press 7 (Account Maintenance Menu). Step 4. Press 1 (Record Greetings Menu). Step 5. Press 2 to record your unavailable greeting. Do NOT press 1. This is NOT the main greeting. This is the unavailable greeting that will play when the line goes unanswered. The system will say, Begin recording at the sound of the tone.

2 Step 6. Say your greeting. Then either wait for the system to speak or hit the # key to end the recording. The attendant will say, To review, press 1. To re-record, press 2. If you are satisfied with your message, Press #. To return to the previous menu, Press *. Step 7. If you are satisfied with your greeting, press #. The system will return you to the Record Greetings Menu. Step 8. Hang up. To Configure Your v911 Settings Step 9. Enter into your Internet browser address bar. You will see the following screen Step 10. Enter your Username and Password. Click Login to go to your main dashboard.

3 Step 11. Move your mouse over Profile - VoIP- v911 as shown below. Then click.

4 Step 12. Enter the correct contact information and click Update. Please be sure that this critical information is correct. In the example below, the green text under the Update button says, PASS. This means that 911 will work. If it says FAILED in red letters, the 911 will not work. Please enter the information again. If it continues to fail, you may need to contact your local Post Office and find out what your address on record is.

5 How to forward your phone line. From the dashboard (See above for how to log into your dashboard). Put your cursor over Profile, move down to and click on Call Forwarding.

6 This picture shows how it should look. Your phone number will be in VoIP Phone field with a V (Capital V ) in front of it and the drop-down-box for Forward Calls will be set to VoIP Phone. This tells the system to ring your VoIP Adapter or VoIP Phone. Feel free to change the number of rings and hit the [Update] button if need to change the number of rings before your call goes to Voice Mail. You may enter any numbers in the PSTN Phone (another name for external phone) box and change the number of rings before it goes to voice mail for that number. Then choose in the Forward Calls dropdown-box to 'PSTN Phone'. Finish by hitting the [Update] button. All of your calls will then ring to the number you entered in the 'PSTN Phone' box. If you choose 'Voice Mail' in the 'Forward Calls' dropdown-box and hit the 'Update' button, all of your calls will go immediately to Voice Mail and will not ring anywhere.

7 From your VoIP phone, how to change your call forwarding. Dial into the Voice Mail System (Refer to the document Voice Mail & V911 Setup Instructions on how to log into your Voice Mail). 1) Pick up the phone and dial *86 2) Enter your security code 3) Hit 7 (account maintenance) 4) Hit 3 (incoming call menu) 5) Enter where you want the calls forwarded to: Enter 1 for Voice Mail (the system will say Voice Mail ) Enter 2 for VoIP Phone (the system will say Office Phone ) Enter 3 for PSTN Phone (the system will say Home Phone ) You can use this call forwarding feature from an outside line as well (mobile phone as well). Call your VoiceConnect/Clarity phone number and let it ring, as soon as the voice mail message starts playing, press * and continue from step 2) above. You cannot set the number of rings from your phone or an outside line, so it would be easier to use the dashboard method to enter your phone number and set the number of rings for each phone number.