EURODOK GmbH company profile

Transcription

1 Documentation concept Project management Editorial and contentmanagement system Spare parts catalogues Illustration, image editing Translation Documentation concept and project management

2 EURODOK GmbH company profile EURODOK GmbH, based in Heppenheim between Mannheim and Frankfurt, is a leading company in technical documentation and operating manuals. With its technical editors, technical illustrators and communication specialists, EURODOK GmbH acts as an external department for companies. EURODOK GmbH compiles operating manuals for machines and installations. EURODOK GmbH also advises its customers with regard to training material, presentations and the creation of an internal editorial department. For the TIM-RS editorial and content management system, EURODOK GmbH acts as planner, consultant and project manager, as well as providing support for its customers. EURODOK s great strength lies in its many years of know-how in the compilation of technical documentation, which is in turn based on many years of practical experience on the customer side. EURODOK GmbH has impressively proved its project management competence in many projects. We compile all types of technical documentation: Operating and maintenance manuals User manuals Training material Sales material Product catalogues Software documentation Product brochures Naturally these are available in a diverse range of media and for all usage categories: In printed form, fully assembled for delivery to the end customer. As preparatory work, for example for your editorial system or for your subsequent use. On CD-ROM or on the Internet, as a PDF, online presentation or HTML document. In XML format for data and media independent long-term archiving, or for management in a Content Management System.

3 Technical documentation One of our strengths is our extensive knowledge of application software for the DTP sector (Desktop Publishing). EURODOK has gathered extensive experience in many projects over the years with the market-leading FrameMaker software, as well as training users. For the TECHNICAL DOCUMENTATION sector, not only do we provide editorial services, but we also increasingly deal with document management and the usability of document structures. New technologies and changes on the world market, such as the globalisation of companies, demand new and different information paths. As service providers we very quickly identify new and changed requirements in relation to information management. In order to cope with the constantly increasing requirements, we always use the latest programs, test new technologies for usability and field of application and keep ourselves in shape with intensive training. EURODOK compiles technical documentation, which describes how clients' products should be used. For manuals and instructions of all types and in all languages, our range of services extends from design through editorial work to the finished manual, printed or as an electronic publication. We compile: Operating manuals User guides User information Handbooks Service manuals Installation manuals Online help Specifications Are you looking for a service provider for technical documentation? We provide: Project management and execution Project implementation Editorial support Text Modelling Consulting Training and seminars

4 Technical illustrations For the technical documentation sector, not only do we provide editorial services, but we also increasingly deal with the visualisation of information. This includes the adoption of customer data such as 2D or 3D CAD data. From this we create technical illustrations and exploded drawings. New technologies and changes on the world market, such as the globalisation of companies, demand new and different information paths. Illustrations enhance texts and assist the reader' s understanding. Good illustrations can replace explanatory text, thus avoiding translation costs. EURODOK adopts vector graphs from almost all formats and uses high quality programs such as ADOBE Illustrator, ITEDO IsoDraw and Acrobat to create 3D illustrations for technical documentation. We compile: Technical graphs Exploded drawings Perspective representations Sectional views Spare parts catalogues

5 Technical illustrations This example originated as follows: A CAD file was imported into Illustrator. The image content was then extracted and edited. The legend was created in FrameMaker. [8] [9] [10] [7] [6] [11] [5] [4] [12] [2] [1] [3] [9] [8] [3] Abb. 14. Übersicht Bestückungskopf 1 Z-Achse 7 Positionsgeber D-Achse 2 Laserzentrierung 8 Linearführung Z-Achse 3 IR-LED (zur Feederaktivierung) 9 Zahnriemen Z-Achse 4 Kamera 1 10 Venturidüse 5 Zahnriemen D-Achse 11 Energiekette 6 DC-Servomotor D-Achse 12 Rückholfeder Z-Achse 7 Positionsgeber D-Achse

6 Text creation / editorial For the TECHNICAL DOCUMENTATION sector, not only do we provide editorial services, but we also increasingly deal with the visualisation of information. Good texts are easy to understand, precisely formulated, save translation costs and enable good quality in the target language In the past, explanatory texts were compiled by the people who passed on their knowledge of the functions and composition of machines and installations. These were mostly trained design engineers and inventors. The texts were initially recorded by hand, then by typewriter and, from the late seventies, with a writing system or, from the mid eighties, by PC. Trained technical editors create texts, whose content is written and structured for specific target groups. Today we are able to provide multimedia-based information cross-platform and worldwide. We work with: SGML and XML standards A consistent content-oriented information structure A fully automatic publication process A database-supported editorial system Framemaker, Word and Indesign Are you looking for a service provider for technical documentation? We offer: Documentation concepts Assistance in the creation of legally compliant documentation Development of an editorial guide Temporary qualified specialist staff to work in your team Undertaking of individual projects for time-critical tasks Naturally we also compile operating manuals in Framemaker and Word.

7 Legal foundations and standards for technical documentation The provision of technical documentation is required in directives and laws. In the EU, various EC directives apply for manufacturers. These directives are laws, with which everyone must comply. The legislator specifies that both devices and operating manuals must be designed in accordance with the state-of-the-art. The state-of-the-art is reflected in the currently valid international, European and German standards: Product Liability Act Equipment and Product Safety Act Machinery Directive 2006/42/EC DIN EN ISO /-2 Safety of machinery Basic concepts, general principles for design DIN EN Preparation of instructions Structuring, content and presentation Low Voltage Directive 2006/95/EC Pressure Equipment Directive 97/23/EC Equipment in potentially explosive atmospheres (ATEX) 94/9/EC tekom directive on the preparation of safety instructions in operating manuals ISO/IEC GUIDE 37 Instructions for use of products of consumer interest DIN EN Translation services VDI Technical documentation User information DIN Technical Report 146 Technical product documentation Operating manuals for plants Guideline for summarising information from operating instructions for individual components etc. We deal with these standards and specific issues relating to legal security on a daily basis. We can check your documentation. A documentation check comprises: Analysis of your operating manual on the basis of the relevant standards Report on shortcomings in the documentation with suggestions for optimisation Discussion of the results in your company

8 Operating manuals for machines and installations Choose a strong partner to assist you with your technical documentation. Whether series or special machine, whether installation or device - the type of product doesn' t matter. The structure of the contents determines the quality of the operating manual. In principle the more complex the product, the more fun we have in meeting the challenge of producing a good operating manual. We work in the way that suits you best, e.g.: Initial assistance We assist you in the design of legally compliant documentation, e.g. with the preparation of master documentation or with the development of an editorial guide. Specialist staff We provide you with qualified specialist staff to work in your team, also on a temporary basis. Projects We undertake individual projects, relieving you when dealing with time-critical tasks. Outsourcing We can undertake all tasks to do with technical documentation. From research, editorial, graphics and layout through to translation and printing of your manuals. We can provide you with professional support in the preparation of technical documentation such as, for example: Operating manuals Maintenance manuals Repair manuals Installation manuals Spare parts lists User information Service manuals Installation manuals Planning and transport documents Online help Specifications

9 CE marking The legislator defines CE directives containing the regulations which manufacturers must comply with when putting a machine onto the market. The manufacturer confirms compliance with all directives by affixing the "CE" symbol to devices and machines. The CE symbol guarantees the device safety which is specified in the EC Machinery Directive and in various standards. Do you know all relevant standards for your device? We support: Machine and equipment manufacturers in the EU, by passing on our knowledge of CE assessment, and providing personnel if required. Manufacturers outside the EU with our know-how regarding CE marking. Often technical changes are necessary in order to become active on the European market; we know what is required. Factories outside machinery/plant manufacture, which are converting their own plant. Because: An owner/operator of machinery and plants can also become obligated to perform the CE assessment procedure. This is always the case if the owner/operator increases the performance of a machine/plant, subsequently modifies it or if he himself becomes a manufacturer, by assembling a production plant from purchased machines. In these cases he is subject to the same obligations as a manufacturer! And we can undertake the following for you: Research into the relevant directives Definition of the measures to be taken Instructions on risk assessment Internal documentation requirements (if desired, we can also organise the storage of documents with an appointed body for the statutory ten years) Preparation of the declaration of conformity all you need to do is sign it! mm (min)

10 Content management - Editorial system (CMS) The requirements on an editorial system/content Management System for technical documentation are as different as the individual conditions of use. CMS for technical documentation advantages Contents can be used repeatedly Documentation can be managed more easily and prepared more reliably The preparation, maintenance and translation costs are reduced in the mid term Output to different media possible from a single source (Single Source Publishing) Quality assurance through tested modules and release processes Today we are able to provide multimedia-based information cross-platform and worldwide. Large quantities of information can no longer be managed without software support. We analyse your requirements and advise you in the choice of suitable tools, particularly in respect of flexibility, long-term use and upgradability. We assist you with the implementation of your DTDs in the required production environment and develop the necessary interfaces: XSL style sheets for print, CSS style sheets for online, XSLT applications and suitable programs for database connection. We work with TIM-RS: SGML and XML standards, Unicode A consistent content-oriented information structure A fully automatic publication process A database-supported editorial system Framemaker, Word and Indesign TIM Classic with FrameMaker, TIM InfoManager, XMax/XMetal Automation and database publishing with TIM-XGen Are you looking for a service provider with experience? We offer: Project experience in the introduction of an editorial system Special configurations and applications Development of an editorial guide Support via a hotline with ticket system Undertaking of individual projects for time-critical tasks Many years of experience with TIM-RS

11 Software development Good application-specific software facilitates routine work. It doesn' t matter whether this is a small tool for automating an individual activity, or a complete company-wide application for resource planning (ERP/ ERM). Data flow is not yet integrated in many areas. Time and again, manual steps are required to forward data. This is where we come in, and optimise processes through the automation of software tools. With our know-how and technology, we can optimise our customers' existing software, automate processes and assure quality. Examples of software tools: Automated transfer of data from Excel/Access into XML Interface between Excel and editorial system or structured FrameMaker Insertion of complex structure elements at the press of a button XMLcompare for the comparison of XML structures, for example for quality assurance in the translation process Automated publication of XML data to FrameMaker or PDF FrameScript/ElmScript projects for semi-automated documentation with FrameMaker Examples of databases /ERP systems: Design and creation of an ERP system on FileMaker basis Updating and conversion of an existing ERP system from Access to MS SQL and "Net interface/c#/visualstudio". VisualStudio projects for data management and analysis for key figures Development of a module for data exchange of product information between suppliers, manufacturers, external service providers and customers Are you looking for a service provider for the automation of technical documentation and for ERP system optimisation? We offer: EDP analyses and concepts Customized solutions and developments

12 TIM-AST: Application professionals for TIM support Together with FCT Vertriebs GmbH & Co KG, EuroDok GmbH has developed the TIM Application Support Team (TIM-AST). Within this framework, TIM-RS customers are provided with 1st Level Support. A telephone hotline and an Internet-based ticket system are available. In addition, TIM-AST supports new TIM-RS/InfoManager customers in preparing for the editorial system. We are happy to undertake project management, planning, training, old data transfer, template and style sheet creation, meta data and module design, as well as supporting editors in the first production periods after rollout. Are you looking for a service provider with experience with TIM-RS, in software projects and in software support business? We offer: Project experience in the introduction of an editorial system Special configurations and applications Project management Support via a hotline with ticket system Undertaking of individual projects for time-critical tasks Many years of experience with TIM-RS and FrameMaker, TIM InfoManager, as well as XML2Word, TIM-XGEN, XMetaL, TIM-PDO

13 Technical translations So your documentation is complete, and now you need it to be accurately translated and reproduced? Translations in general, and technical translations in particular, should only be carried out by specialists. We work in conjunction with LocSoft Language Management GmbH, a reliable partner with extensive experience. Eurodok and Locsoft integrate editorial system and translation management. Together we are able to achieve efficient processes, which can considerably reduce your production costs. 40 translators and interpreters...: translate and interpret exclusively into their respective mother tongue possess relevant technical training, as well as many years of professional experience work continuously for "their" customers. Eurodok in conjunction with LocSoft offers you: specialist translations with professional project management with the use of translation tools (Trados, Transit, Déjà Vu, MemoQ) Desktop Publishing (DTP) with the programs MS-Office, HMTL, XML, FrameMaker, InDesign and Quicksilver speedy and punctual delivery