STAR Deutschland GmbH

Size: px
Start display at page:

Download "STAR Deutschland GmbH"

Transcription

1 STAR Deutschland GmbH Our quality management system certified to ISO 9001:2008 STAR Group Your single-source partner for corporate product communication

2 Our quality management manual... The quality management manual describes to customers, suppliers and our staff in a simple and comprehensible manner the company and its positioning in the market the responsibility taken on by the management our areas of activity and strategic objectives quality assurance activities for all relevant functions measures aimed at continuous improvement of our quality standards The quality management manual is the foundation on which we have introduced and are maintaining a certified quality management system complying with EN ISO 9001:2008. Our processes are developed and optimised on the basis of this manual. STAR Deutschland GmbH STAR Deutschland GmbH is an independent company within the STAR group of companies. Of the three largest internationally active providers in technical documentation and translation, the STAR Group is the only one that was founded in the German-speaking world. Over 800 permanently employed, skilled experts in 36 companies in 30 nations and a powerful, IT infrastructure networked across the globe guarantee hitchfree, international cooperation. We thus have comprehensive resources available for German as a source or target language. What is more, German is the language of communication within the group. The German companies in the STAR Group are the largest German translation services providers and have pioneered the development and use of software tools in the automation of translation using translation memory technology. Operating from as its hub office in Böblingen, the STAR Group manages translation and localisation into over 35 different languages for the renowned big names of German industry. Experienced project managers, mother-tongue technical translators, reviewers, terminologists, specialists in practically every DTP program and operating system platform and IT specialists ensure highly efficient processes applying the very latest translation technology. The many years of experience our staff have between them in translation management and automated translation is complemented by specialists in prepress who can ensure that the layout of the translated texts and documents is perfect, including those into Asian languages and languages such as Arabic and Hebrew. Blue chip customers such as Daimler, BMW, Volkswagen, Audi, MAN, Siemens and Bosch confirm our success in just-in-time translation services while, at the same time, we provide considerable cost savings. STAR Deutschland is managed by two managing directors. In addition to the administrative departments, there are departments organised into teams, with the exception of the translators. Permanently employed translators cover the main languages. Other languages are covered by mother-tongue translators around the world in the local STAR companies or by carefully selected contracted partners. Management responsibility Customer focus is an essential part of our management responsibility. We make sure that customer needs and customer expectations are translated into clear requirements for our organisation. As a matter of principle, we are led by the following premisses (vision/mission) in our actions: We shall set a new standard for high-quality, innovative, reliable and automated translation services, enhance our customers' competitiveness with our services and thereby build on our leading position in the market.

3 ... STAR Deutschland GmbH Our work together with our suppliers will be based on a partnership founded in trust with the objective of securing high quality supply in the shortest possible time. Our customers constitute the economic foundation for the continuing existence of our company. We provide clearly defined services. Customer needs are concerned less with how the portfolio is structured but more with how these services are managed, i.e. with delivery times, matching a layout, following specified style guides and other service levels. Our sales staff make contact at the professional level when acquiring new customers. The individual, detailed requirements are then identified in further discussion between the customer's experts and our own staff. We try always to align our company with the direction implied by these requirements and to offer implementation of these. Key account managers look after a fixed set of key account customers. Their main task is to look after the relationships at all levels of management and with all the customer's departments. Because of this close attention afforded to our regular customers, we are able to expand our business with them and look after their new business and the associated special services required. What What does does a a quality quality management system mean? Customer needs Customer focus Organisation's policy Organisation targets Operational processes in the provision of services Review of the process outcomes Assessment of the effectiveness of the quality management system Management of the processes Internal audits Measurement of success Correction and prevention Company policy Being a medium-sized, innovative enterprise, our strategic planning reflects the situation, that is to say, measures for determining customer needs directly influence the direction the company takes. Investment decisions, HR decisions and other measures are very projectspecific. Overall company policy is determined in close consultation with the management of the STAR Group. Our activity concentrates our forces on our daily work, taking into consideration the real, constantly changing needs in our field of activity and we are always on the lookout for new, more efficient solutions and methods. Our quality objectives may be defined as follows: We fulfil or exceed the expectations of our customers with the high quality of our services. We set all levers in motion and search for better and automated solutions. We are pleased when we achieve what was previously thought impossible. By measuring the defined parameters, we achieve a demonstrable, constant improvement in our processes and the effectiveness of the quality management system. We work in a team-supported organisation to achieve higher efficiency while at the same time increasing competence and staff motivation. We extend and improve our services portfolio within our core competence with carefully selected and tested partners. These quality objectives will be modified accordingly if future developments in the market give rise to changes in customer expectations and attitudes. This change will be effected by management through correction and prevention processes. The quality objectives are known to every member of staff and are posted up around our company for all to see. Every member of staff supports the company's objectives both internally and externally and ensures that his work is in line with our company's quality standards. Our organisation is capable of implementing these objectives efficiently and with the correct use of resources. The constant development of our organisation and all those working in it is a basic constituent of our management responsibility.

4 Our quality management manual... We ensure a good working atmosphere, a pleasant and safe workplace and interesting jobs to promote the commitment to implementing the company's policy in all areas of the company. We have taken it on ourselves to permanently improve our performance and extend our knowledge. Management's close ties with the customers and staff are supported by open company communications cutting across any hierarchy. Quality planning The requirements of our quality management system are achieved through processes. Every process is designed to carry out the work for achieving clear quality goals under controllable conditions. The staff in the sales functions and in the technical sections work in accordance with the principles of their contracts. The operational tasks and responsibilities of the individual members of staff are described in the operating procedures and work instructions. The staff have undertaken to uphold the company's principles. Members of staff have been appointed to take responsibility for procedures. They are responsible, with the specialist support of the quality champion, for the creation, implementation and continuous improvement of the procedures. An employee of the company has been appointed the official champion in the company for the drafting, implementation and maintenance of a quality management system. His function title is quality champion. The quality champion ensures that the requirements for the maintenance of the quality management system are understood and met at all levels. He will review the quality management system at preset intervals and continue to develop it in collaboration with those responsible for the procedures. Quality management documentation system We see our quality management system as a tool for the management of the company and use it for this purpose. We have accordingly developed, introduced and had certified a quality management system in accordance with our company objectives and the requirements of the EN ISO 9001:2008 standard. The quality management system is documented on three levels: The quality management manual describes the principles of the company policy and quality policy and the quality intentions permeating our key processes. It covers the overarching specifications and goals that are necessary for the fulfilment of our mission statement and to match up to customer requirements. The second level defines the procedures for achievement of the requirements described in the quality management manual and the activities required to maintain the quality management system. The third level includes work instructions complementing the procedures and forms, planning control documents and other documents necessary to back up the quality management system.

5 ... STAR Deutschland GmbH The quality champion prepares defined data for a management report every quarter. This is a report on the performance of the quality management system. The data gathered to assess its effectiveness comes from the measurement of core processes or from the outcomes of audits, from the systematic evaluation of customer complaints (customer satisfaction), the status of corrective and preventive actions and from supplier assessment. This data is evaluated by the management. Performance improvements are sponsored in the form of the agreement of targets, commissioning activities to correct inadequate performance or the introduction of corrective and preventive procedures. Resource management Taking account of economic feasibility, senior management makes available the personnel resources, equipment and the working environment necessary to meet customer needs. The value added necessary for the company and a strong customer loyalty are created by the participation and above average commitment of every member of staff. Those whose activities have an influence on the quality of our services have the appropriate training and experience. Delegation, trust, respect and recognition characterise our management style. The management makes every effort to promote the values and needs of the staff to employ the resulting positive effects in the improvement of the company's performance. Motivation of our staff includes training, the delegation of tasks and competences and leaving freedom for creativity. Internal training is provided covering the use of the tools provided and also aspects of relevance to quality. The good atmosphere within the company, combined with job security, a place in a market-leading, expanding company and demanding customer has resulted in an extraordinarily low turnover of staff. The knowledge and skills our people gain thus remains in the company for a long time. Provision of services Our services range from expert advice to a complete multilingual solution. Our principal means of meeting the high quality demands of our customers,especially in technical translations is to use mother-tounge translators working in the various companies of the STAR Group. The group companies work directly with the customer's representatives in the target country concerned. This helps us achieve close collaboration in terms of style and terminology and a considerably improved acceptance of a translations which are also better adapted to the target market. We assign project managers, DTP specialists, information scientists, editors and graphic artists to control and follow-up processing of projects. Management of quality in the company VA01 VA09 VA10 Company policy and the deployment of resources Monitoring and evaluation Correction and prevention VA02 VA03 Quotation and order Project management Quality management system manual VA04 VA05 VA06 IT support Translation DTP A03a VA11 Documents and data A04a Data storage Error correction VA12 Quality records VA07 VA08 VA13 Supplier management Complaints handling Internal audits A07a Supplier assessment Quality management processes

6 Our quality management manual... The highest degree of translation quality and process automation is achieved with the additional employment of terminology systems (TermStar/WebTerm), an Internetbased terminology database and workflow systems (e.g. STAR James). We have generated a demand for our services through active sales work, which offers a broad palette of specialised services. The STAR Group has developed its own advertising material to use for this purpose. Requirements are determined in follow-up discussions with the customer's editors and documentation mangers, the technical standards are determined and defined as is the form in which the translated, print-ready material is to be supplied to the customer. Quotations are prepared to ensure that orderly and adequate instructions for the order are available in every case. The customer requirements and expectations as stated are verified in an internal process. We try always to align ourselves with the direction of these requirements and to offer implementation of these. The order will only be released for processing once the quotation and the quotation confirmation match up. The order documents are archived electronically. Paper documents are filed in customer files. If it is determined while completing an order that it is impossible to provide a service or meet a promise, the customer will be informed accordingly immediately with a description of the reason and a proposal to work together to find a solution. Orders are handled in project form. Project managers control and co-ordinate all the work from drafting the quotation to final acceptance of the work by the customer. The project manager plans or supplements the generic principal activities required to fulfil the order, which may be subdivided hierarchically into multiple subsidiary steps. The project manager determines the resources required to run the project and informs all those participating in the project of the work they are expected to do and the deliverables expected from them. The project manager monitors the deadlines, organises checking of the outcomes, ensures that data is archived, data is preprocessed and post-processed and has the invoice prepared. Difficulties coming to light in the execution of the work and other events arising during the delivery of the service are noted in the project database for evaluation. The customer provides his documents in paper or electronic format. If necessary, the paper documents are captured. Files in a database format and data that has not been created in publishing or graphics programs are prepared for translation, i.e. converted into a format compatible with Transit. Data thus prepared is passed to the translators. Following quality assurance measures, the data is post-processed so that the customer receives the data as previously specified. STAR Deutschland GmbH follows what is known as a mixed production model, in which services are provided in part by its own staff, and in part by external suppliers. This means that the company is capable of reacting at any time flexibly and in a financially affordable manner to fluctuations in available capacity. Routine observation of the market and recruiting measures create a basis for this. As the quality of freelance provider performance depends to a great extent on personal characteristics, we subject our suppliers to a strict selection procedure. We expect our suppliers to be aware of our values, to apply them in their work and that they will act and plan in a forwardlooking manner. Our suppliers are assessed periodically. Depending on the outcome, contracts may be terminated or suppliers identified. This ensures that only suppliers who meet our high quality requirements are selected for subsequent commissions. The translator commissioned supplies a translation into his mother tongue and appropriate technical terminology. The translation is reviewed either in full or by sampling.

7 ... STAR Deutschland GmbH Dealing with customer property The data, paper documents and data handling tools supplied by the customer where his data does not match standard formats are recorded as customer property with the job number. Confidential information is only given to staff who have shown their trustworthiness over many years of employment. Separate confidentiality agreements are agreed if requested by the customer. Measures are taken to avoid customer property being degraded, damaged, lost or rendered unserviceable during the time it is in our possession. The customer data will be stored on a protected network. Security inspections and network management are the responsibility of the STAR Group's international IT department in Switzerland. The results of the translation process are returned to the customer and archived. The data is checked for viruses before it is passed on in electronic form. The data is regularly backed up for another year before it is transferred to a permanent archive. Where customer contracts demand it, the customer property supplied and, as appropriate, the original documents are destroyed following delivery. Measurement, analysis, improvement We carry out regular reviews of the effectiveness of our quality management system and the processes in terms of customer satisfaction and efficiency of provision to ensure continuous improvement of our company. Data is gathered periodically and processed for a management report. The report is based on what is required by senior management and is clearly structured in terms of content and scope. The report is assessed by a defined procedure based on measurable criteria and weighting factors. Direct actions for the correction of nonconformities are derived directly from this. Monitoring customer satisfaction Any member of staff becoming aware of customer dissatisfaction which he cannot resolve himself within the scope of his competencies will inform management through his team leader. A decision intended to satisfy the customer will be taken at this level. The degree of customer satisfaction is determined by a systematic evaluation of complaints concerning delivery delays or other ways in which expectations are not met. We will take suitable measures to prevent or limit identified events as causes of nonconformity. It is self-evident to us that a complaint should be seen as a positive customer contact. We react to it immediately and provide timely information as to progress on resolving the complaint. Internal quality audits Internal quality audits are used to determine whether the application of the rules in our quality management system leads to the quality objectives defined. The quality champion draws up an audit schedule each year which is approved by senior management and notified to all staff. The content and frequency of the internal quality audits are planned according to the status and importance of the procedure. Corrective and preventive actions Every member of staff is obliged to record nonconformities in his remit and area of responsibility. Where possible, he should remedy the fault or introduce immediate action. Corrective actions are launched by the management or the quality champion following the objective identification of a nonconformity of actual or potential causes of errors in the quality management system with the aim of remedying the fault or reducing the probability of repeat nonconformities. Staff responsible for the procedure implement defined steps according to the instructions for their functional area. They decide on the resources and strategies to be implemented within the scope of their own competence. The implementation and effects of the timetabled actions is checked by the quality champion.

8 How to contact us We look forward to getting to know you. Visit our website or contact us directly. STAR Deutschland GmbH Dornierstrasse 3 D Böblingen Tel Fax info@star-deutschland.net

STAR Deutschland GmbH

STAR Deutschland GmbH STAR Deutschland GmbH Your partner for customised technical solutions in translation and information management STAR Group Your single-source partner for corporate product communication STAR Deutschland

More information

Quality Management Manual

Quality Management Manual Quality Management Manual CONTENTS 1 Introduction... 1 2 Scope... 1 3 Company quality policy... 1 4 The fundamentals of quality management... 2 4.1 The principles...2 4.2 Plan - Do - Check - Act...3 4.3

More information

Quality Manual. UK Wide Security Solutions Ltd. 1 QM-001 Quality Manual Issue 1. January 1, 2011

Quality Manual. UK Wide Security Solutions Ltd. 1 QM-001 Quality Manual Issue 1. January 1, 2011 Quality Manual 1 QM-001 Quality Manual Issue 1 January 1, 2011 This document is uncontrolled when printed. Please verify with Quality Management Representative 16 Dukes Close, West Way, Walworth Industrial

More information

ISO 9001 Quality Systems Manual

ISO 9001 Quality Systems Manual ISO 9001 Quality Systems Manual Revision: D Issue Date: March 10, 2004 Introduction Micro Memory Bank, Inc. developed and implemented a Quality Management System in order to document the company s best

More information

PRCA Communications Management Standard (CMS) for In-House Teams

PRCA Communications Management Standard (CMS) for In-House Teams PRCA Communications Management Standard (CMS) for In-House Teams PRCA Communications Management Standard (CMS) for In-House Teams Contents Introduction 4 The Communications Management Standard for In-House

More information

MANAGEMENT SYSTEM FOR A NUCLEAR FACILITY

MANAGEMENT SYSTEM FOR A NUCLEAR FACILITY GUIDE YVL A.3 / 2 June 2014 MANAGEMENT SYSTEM FOR A NUCLEAR FACILITY 1 Introduction 5 2 Scope of application 6 3 Management system 6 3.1 Planning, implementation, maintenance, and improvement of the management

More information

Health and Safety Management Standards

Health and Safety Management Standards Health and Safety Management Standards Health and Safety Curtin University APR 2012 PAGE LEFT INTENTIONALLY BLANK Page 2 of 15 CONTENTS 1. Introduction... 4 1.1 Hierarchy of Health and Safety Documents...

More information

CENTRIS CONSULTING. Quality Control Manual

CENTRIS CONSULTING. Quality Control Manual CENTRIS CONSULTING Quality Control Manual ISO 9001:2008 Introduction Centris Consulting developed and implemented a Quality Management System in order to document the company s best business practices,

More information

SQ 901 Version D. Railway Application Quality Specification REQUIREMENTS FOR THE QUALITY MANAGEMENT SYSTEM AND QUALITY PLAN

SQ 901 Version D. Railway Application Quality Specification REQUIREMENTS FOR THE QUALITY MANAGEMENT SYSTEM AND QUALITY PLAN SQ 901 Version D Railway Application Quality Specification OBTAINING QUALITY OF PRODUCTS PURCHASED BY SNCF REQUIREMENTS FOR THE QUALITY MANAGEMENT SYSTEM AND QUALITY PLAN Issue date March 2004 This English

More information

COMPANY PROFILE. An ISO 9001 : 2008 Certified

COMPANY PROFILE. An ISO 9001 : 2008 Certified COMPANY PROFILE An ISO 9001 : 2008 Certified INTRODUCTION About Langbay We are Langbay Translations, the leading translation agency In India that offers the best in global translation services across the

More information

REGIONAL CENTRE EUROPE OF THE INTERNATIONAL FEDERATION OF TRANSLATORS

REGIONAL CENTRE EUROPE OF THE INTERNATIONAL FEDERATION OF TRANSLATORS Recommendations on Criteria for Conformity Assessment and Certification under EN 15038 (The numbering of the sections below follows the numbering in the Standard) Note: In the light of practical experience

More information

BUSINESS MANAGEMENT SYSTEM MANUAL

BUSINESS MANAGEMENT SYSTEM MANUAL BUSINESS MANAGEMENT SYSTEM MANUAL MS-MA-001-10 Page 1-15 Table 1: AMENDMENTS Amendment Number Description of Change Page No Effective Date 09 Full manual revision Full Document October 2012 10 Amendment

More information

Notes on the certification and surveillance of management systems for companies with subsidiaries

Notes on the certification and surveillance of management systems for companies with subsidiaries Editor: Publisher: VdS Schadenverhütung VdS Schadenverhütung VdS-Leaflet Notes on the certification and surveillance of management systems for companies with subsidiaries VdS 2836en : 2013-04 Contents

More information

SUPPLIER QUALITY MANAGEMENT SYSTEM QUESTIONNAIRE

SUPPLIER QUALITY MANAGEMENT SYSTEM QUESTIONNAIRE Company Name Street Address City, State, Zip code Phone Number Fax Company Website Email Address ORGANIZATION NAME PHONE NUMBER EMAIL ADDRESS President/CEO General Manager Engineering Manager Production

More information

Translation Service Provider according to ISO 17100

Translation Service Provider according to ISO 17100 www.lics-certification.org Certification Scheme S06 Translation Service Provider according to ISO 17100 Date of issue: V2.0, 2015-11-15 Austrian Standards plus GmbH Dr. Peter Jonas Heinestraße 38 1020

More information

QUALITY MANAGEMENT SYSTEMS REQUIREMENTS FOR SERVICE QUALITY BY PUBLIC SERVICE ORGANIZATIONS

QUALITY MANAGEMENT SYSTEMS REQUIREMENTS FOR SERVICE QUALITY BY PUBLIC SERVICE ORGANIZATIONS Indian Standard QUALITY MANAGEMENT SYSTEMS REQUIREMENTS FOR SERVICE QUALITY BY PUBLIC SERVICE ORGANIZATIONS ICS 03.120.10 BIS 2005 BUREAU OF INDIAN STANDARDS MANAK BHAVAN, 9 BAHADUR SHAH ZAFAR MARG NEW

More information

Spillemyndigheden s Certification Programme Change Management Programme

Spillemyndigheden s Certification Programme Change Management Programme SCP.06.00.EN.1.0 Table of contents Table of contents... 2 1 Objectives of the change management programme... 3 1.1 Scope of this document... 3 1.2 Version... 3 2 Certification... 4 2.1 Certification frequency...

More information

The CLM Platform from STAR

The CLM Platform from STAR The CLM Platform from STAR Branch solutions for your Corporate Language Management STAR Group Your single-source partner for corporate product communication Every flight is a new experience and yet it

More information

FMC Technologies Measurement Solutions Inc.

FMC Technologies Measurement Solutions Inc. Table of Contents 1 Revision History... 4 2 Company... 5 2.1 Introduction... 5 2.2 Quality Policy... 6 2.3 Quality Organization... 6 2.4 Company Processes... 7 3 Scope and Exclusions... 8 3.1 Scope...

More information

Vigilant Security Services UK Ltd Quality Manual

Vigilant Security Services UK Ltd Quality Manual Quality Manual Date: 11 th March, 2014 Issue: 5 Review Date: 10 th March 2015 VSS-COM-PRO-001 SCOPE This Quality Manual specifies the requirements for the Quality Management System of Vigilant Security

More information

Gateway review guidebook. for project owners and review teams

Gateway review guidebook. for project owners and review teams Gateway review guidebook for project owners and review teams The State of Queensland (Queensland Treasury and Trade) 2013. First published by the Queensland Government, Department of Infrastructure and

More information

Translation Localization Multilingual Testing

Translation Localization Multilingual Testing Translation Localization Multilingual Testing Translation, Localization, and Multilingual Testing Successful companies know that communicating in a customer s native language is pivotal to achieving market

More information

a) To achieve an effective Quality Assurance System complying with International Standard ISO9001 (Quality Systems).

a) To achieve an effective Quality Assurance System complying with International Standard ISO9001 (Quality Systems). FAT MEDIA QUALITY ASSURANCE STATEMENT NOTE 1: This is a CONTROLLED Document as are all quality system files on this server. Any documents appearing in paper form are not controlled and should be checked

More information

ISO 50001 Energy Management System

ISO 50001 Energy Management System ISO 50001 Energy Management System DETAILED GUIDE ISO 50001 Background It has been estimated that the ISO 50001 Energy Management Standard could have a positive impact on some 60% of the world s energy

More information

ISO 9001:2000 AUDIT CHECKLIST

ISO 9001:2000 AUDIT CHECKLIST ISO 9001:2000 AUDIT CHECKLIST No. Question Proc. Ref. Comments 4 Quality Management System 4.1 General Requirements 1 Has the organization established, documented, implemented and maintained a quality

More information

performance and development

performance and development Unit 205 Manage personal performance and development UAN: L/506/1788 Level: 2 Credit value: 4 GLH: 18 Relationship to NOS: Assessment requirements specified by a sector or regulatory body: Aim: Management

More information

INTERNATIONAL AC CREDITATION STANDARDS FOR HEALTHCARE EXTERNAL EVALUATION ORGANISATIONS

INTERNATIONAL AC CREDITATION STANDARDS FOR HEALTHCARE EXTERNAL EVALUATION ORGANISATIONS INTERNATIONAL AC CREDITATION STANDARDS FOR HEALTHCARE EXTERNAL EVALUATION ORGANISATIONS Third Edition Published by The International Society for Quality in Health Care December 2007 3rd Floor, Joyce House,

More information

MTAT.03.243 Software Engineering Management

MTAT.03.243 Software Engineering Management MTAT.03.243 Software Engineering Management Lecture 17: Other SPI Frameworks and QM Systems Dietmar Pfahl Spring 2014 email: dietmar.pfahl@ut.ee Structure of Lecture 17 Other SPI Frameworks People CMM

More information

Contents. Management Policy Manual SEM USA Page 2 of 12

Contents. Management Policy Manual SEM USA Page 2 of 12 SEM USA Page 2 of 12 Contents 1. The Schneider Electric Motion USA Management Policy... 3 2. PROCESS INTERACTION... 4 3. COMPANY OBJECTIVES:... 5 4. MANAGEMENT SYSTEM... 6 4.1. General Requirements...

More information

Transit NXT. Ergonomic design New functions Process-optimised user interface. STAR Group your single-source partner for information services & tools

Transit NXT. Ergonomic design New functions Process-optimised user interface. STAR Group your single-source partner for information services & tools Transit NXT Ergonomic design New functions Process-optimised user interface STAR Group your single-source partner for information services & tools Transit NXT focusing on ergonomics Ergonomic design The

More information

16) QUALITY MANAGEMENT SYSTEMS

16) QUALITY MANAGEMENT SYSTEMS INTRODUCTION 16) QUALITY MANAGEMENT SYSTEMS The aim of this paper is to give a brief introduction to the idea of a quality management system and specifically in ISO 9001:2000: Quality Management System.

More information

IT SERVICE MANAGEMENT POLICY MANUAL

IT SERVICE MANAGEMENT POLICY MANUAL IT SERVICE MANAGEMENT POLICY MANUAL Version - 1.0 SATYAM COMPUTER SERVICES LIMITED Satyam Infocity Unit 12, Plot No. 35/36 Hi-tech City layout Survey No. 64 Madhapur Hyderabad - 500 081 Andhra Pradesh

More information

Frequently Asked Questions. Unannounced audits for manufacturers of CE-marked medical devices. 720 DM 0701-53a Rev 1 2014/10/02

Frequently Asked Questions. Unannounced audits for manufacturers of CE-marked medical devices. 720 DM 0701-53a Rev 1 2014/10/02 Frequently Asked Questions Unannounced audits for manufacturers of CE-marked medical devices 720 DM 0701-53a Rev 1 2014/10/02 What is an unannounced audit?... 6 Are unannounced audits part of a new requirement?...

More information

EURODOK GmbH company profile

EURODOK GmbH company profile Documentation concept Project management Editorial and contentmanagement system Spare parts catalogues Illustration, image editing Translation Documentation concept and project management EURODOK GmbH

More information

RETAIL MANAGEMENT SYSTEM

RETAIL MANAGEMENT SYSTEM RETAIL MANAGEMENT SYSTEM Introduction & presentation of problem Store Lifecycle Tool: optimising power for your company Efficient company management is the foundation of a successful business. The Store

More information

Camber Quality Assurance (QA) Approach

Camber Quality Assurance (QA) Approach Camber Quality Assurance (QA) Approach Camber s QA approach brings a tested, systematic methodology, ensuring that our customers receive the highest quality products and services, delivered via efficient

More information

The UMC Web Engine - Model For Success

The UMC Web Engine - Model For Success UNIVERSITY OF MISSISSIPPI MEDICAL CENTER for the UMC Web Environment Page 1 of 12 1.0 PURPOSE The purpose of the is to establish requirements and provide instructions as governed by the Information Policy.

More information

ED FAGAN INC. QUALITY SYSTEM MANUAL

ED FAGAN INC. QUALITY SYSTEM MANUAL ED FAGAN INC. QUALITY SYSTEM MANUAL APPROVED BY: Ed Fagan President ED FAGAN INC. January 13, 2010 TABLE OF CONTENTS 1. PURPOSE AND SCOPE 2 2. PRODUCTS, SERVICES AND CAPABILITIES 2 3. REVISION HISTORY

More information

15 Guiding Principles

15 Guiding Principles Health, Safety, Environment and Corporate Social Responsibility 15 Guiding Principles 2013 Message from President and CEO 0 New Gold has a complementary portfolio of assets in different countries and cultures

More information

ISO 9001:2008 Quality Management System Requirements (Third Revision)

ISO 9001:2008 Quality Management System Requirements (Third Revision) ISO 9001:2008 Quality Management System Requirements (Third Revision) Contents Page 1 Scope 1 1.1 General. 1 1.2 Application.. 1 2 Normative references.. 1 3 Terms and definitions. 1 4 Quality management

More information

Our motto is right. Quality pays off. DIN EN ISO 9001

Our motto is right. Quality pays off. DIN EN ISO 9001 Our motto is right. Quality pays off. DIN EN ISO 9001 04/2013 Awite Quality Management The Awite Quality Management System includes, fulfills, and regulates the procedures required by the DIN EN ISO 9001

More information

Quality Manual. This Quality Manual complies with the Requirements of ISO 9001:2008 and ISO/IEC 80079-34, Explosive Atmospheres - Edition 1.

Quality Manual. This Quality Manual complies with the Requirements of ISO 9001:2008 and ISO/IEC 80079-34, Explosive Atmospheres - Edition 1. This complies with the Requirements of ISO 9001:2008 and ISO/IEC 80079-34, Explosive Atmospheres - Edition 1.0 2011-04 Prepared By: Phyllis Olsen Release Date: 10/28/15 Certificate No: CERT-08776-2006-AQ-HOU-RvA

More information

CP14 ISSUE 5 DATED 1 st OCTOBER 2015 BINDT Audit Procedure Conformity Assessment and Certification/Verification of Management Systems

CP14 ISSUE 5 DATED 1 st OCTOBER 2015 BINDT Audit Procedure Conformity Assessment and Certification/Verification of Management Systems Certification Services Division Newton Building, St George s Avenue Northampton, NN2 6JB United Kingdom Tel: +44(0)1604-893-811. Fax: +44(0)1604-893-868. E-mail: pcn@bindt.org CP14 ISSUE 5 DATED 1 st OCTOBER

More information

Quality Standards and Certification for TSPs

Quality Standards and Certification for TSPs Quality Standards and Certification for TSPs Dr. Peter Jonas Deputy Director Certification Austrian Standards plus Ltd. peter.jonas@as-plus.at www.as-plus.at/certification The EN 15038 Standard 2 EN 15038

More information

International Workshop Agreement 2 Quality Management Systems Guidelines for the application of ISO 9001:2000 on education.

International Workshop Agreement 2 Quality Management Systems Guidelines for the application of ISO 9001:2000 on education. ISO 2002 All rights reserved ISO / IWA 2 / WD1 N5 Date: 2002-10-25 Secretariat: SEP-MÉXICO International Workshop Agreement 2 Quality Management Systems Guidelines for the application of ISO 9001:2000

More information

Managed Services. New Vibrations. Contents. Key Articles

Managed Services. New Vibrations. Contents. Key Articles Managed Services New Vibrations New Vibrations is a global staffing and services company dedicated to the Telecommunications, IT and Rail sectors. Founded in Portugal in early 2005, New Vibrations quickly

More information

QUALITY MANAGEMENT SYSTEM (QMS) MANUAL

QUALITY MANAGEMENT SYSTEM (QMS) MANUAL QUALITY MANAGEMENT SYSTEM (QMS) MANUAL This document and the data contained herein are the property of ISOLINK, and shall not, without prior written permission, be reproduced or used for any unintended

More information

SINGLE RESOLUTION BOARD VACANCY NOTICE ICT PROJECT MANAGER AND BUSINESS ANALYST (SRB/AD/2015/017)

SINGLE RESOLUTION BOARD VACANCY NOTICE ICT PROJECT MANAGER AND BUSINESS ANALYST (SRB/AD/2015/017) SINGLE RESOLUTION BOARD VACANCY NOTICE ICT PROJECT MANAGER AND BUSINESS ANALYST (SRB/AD/2015/017) Type of contract Temporary agent Function group and grade AD6 Duration of contract 3 years (renewable)

More information

Information Security Lead (BISRID_054) Solution Architect, (Head of Business Assurance)

Information Security Lead (BISRID_054) Solution Architect, (Head of Business Assurance) Job Description Job Title: Reports to: Team: Location: Information Security Lead (BISRID_054) Solution Architect, (Head of Business Assurance) BIS Nelson Job Purpose To be responsible the organization

More information

ISO 9001 : 2008 QUALITY MANAGEMENT SYSTEM AUDIT CHECK LIST INTRODUCTION

ISO 9001 : 2008 QUALITY MANAGEMENT SYSTEM AUDIT CHECK LIST INTRODUCTION INTRODUCTION What auditors should look for: the items listed in these headings that the ISO requirement is met that the requirement is met in the manner described in the organization's documentation Page

More information

Implementation of a Quality Management System for Aeronautical Information Services -1-

Implementation of a Quality Management System for Aeronautical Information Services -1- Implementation of a Quality Management System for Aeronautical Information Services -1- Implementation of a Quality Management System for Aeronautical Information Services Chapter IV, Quality Management

More information

Effective Internal Audit in the Financial Services Sector

Effective Internal Audit in the Financial Services Sector Effective Internal Audit in the Financial Services Sector Recommendations from the Committee on Internal Audit Guidance for Financial Services: How They Relate to the Global Institute of Internal Auditors

More information

Rules for the certification of event sustainability management system

Rules for the certification of event sustainability management system Rules for the certification of event sustainability management system In force from 10/09/2014 RINA Services S.p.A. Via Corsica, 12 16128 Genova Tel. +39 010 53851 Fax +39 010 5351000 E-MAIL: info@rina.org,

More information

General Rules for the certification of Management Systems

General Rules for the certification of Management Systems General Rules for the certification of Management Systems Effective from 19/11/2015 RINA Via Corsica 12 16128 Genova - Italy tel. +39 010 53851 fax +39 010 5351000 website : www.rina.org Technical rules

More information

IMS Integrated Management System VWS Deutschland GmbH

IMS Integrated Management System VWS Deutschland GmbH IMS Integrated Management System VWS Deutschland GmbH IMS Integrated Management System Managment Handbook Contents 03 Contents Page > 1. Foreword > 2. VWS Group > 3. Corporate policy / Guidelines > 3.1

More information

13 ENVIRONMENTAL AND SOCIAL MANAGEMENT SYSTEM

13 ENVIRONMENTAL AND SOCIAL MANAGEMENT SYSTEM 13 ENVIRONMENTAL AND SOCIAL MANAGEMENT SYSTEM This ESIA has identified impacts (both positive and negative) to the physical, natural and socio-economic environments, as well as to community and worker

More information

Digital Asset Manager, Digital Curator. Cultural Informatics, Cultural/ Art ICT Manager

Digital Asset Manager, Digital Curator. Cultural Informatics, Cultural/ Art ICT Manager Role title Digital Cultural Asset Manager Also known as Relevant professions Summary statement Mission Digital Asset Manager, Digital Curator Cultural Informatics, Cultural/ Art ICT Manager Deals with

More information

Derbyshire Trading Standards Service Quality Manual

Derbyshire Trading Standards Service Quality Manual Derbyshire Trading Standards Service Quality Manual This Quality Manual has been developed to give a broad outline of how the Trading Standards Division s range of services comply with the requirements

More information

Quality Management System Manual

Quality Management System Manual Effective Date: 03/08/2011 Page: 1 of 17 Quality Management System Manual Thomas C. West Eric Weagle Stephen Oliver President ISO Management General Manager Representative Effective Date: 03/08/2011 Page:

More information

Job Description. ASAP Technical Analyst / Project Manager (BISRID_017r1) Salary: Package circa. 38k

Job Description. ASAP Technical Analyst / Project Manager (BISRID_017r1) Salary: Package circa. 38k Job Description Job Title: Reports to: Team: Location: ASAP Technical Analyst / Project Manager (BISRID_017r1) Applications Lead (SAP) BIS Nelson Salary: Package circa. 38k Job Purpose To be responsible

More information

Quality Management Manual Nordic Patent Institute. For the Following Processes:

Quality Management Manual Nordic Patent Institute. For the Following Processes: Quality Management Manual Nordic Patent Institute For the Following Processes: Statutory work Business Services for private customers Level 1 Policy, Goals and Organisation Version dated 30.05.2011 1 of

More information

INTERNATIONAL STANDARDS FOR THE PROFESSIONAL PRACTICE OF INTERNAL AUDITING (STANDARDS)

INTERNATIONAL STANDARDS FOR THE PROFESSIONAL PRACTICE OF INTERNAL AUDITING (STANDARDS) INTERNATIONAL STANDARDS FOR THE PROFESSIONAL PRACTICE OF INTERNAL AUDITING (STANDARDS) Revised: October 2012 i Table of contents Attribute Standards... 3 1000 Purpose, Authority, and Responsibility...

More information

European Forum for Good Clinical Practice Audit Working Party

European Forum for Good Clinical Practice Audit Working Party European Forum for Good Clinical Practice Audit Working Party REVISION OF THE ENGAGE 1 AUDITING GUIDELINE. AN OPTIONAL GUIDELINE FOR GCP COMPLIANCE AND QUALITY MANAGEMENT SYSTEMS AUDITING This document

More information

Free Download ISO/TS 16949:2009. Requirements Checklist. 29 of 57 pages (PDF) For additional information see www.rcglobal.com

Free Download ISO/TS 16949:2009. Requirements Checklist. 29 of 57 pages (PDF) For additional information see www.rcglobal.com RCGLOBAL.COM Free Download ISO/TS 16949:2009 Requirements Checklist 29 of 57 pages (PDF) For additional information see www.rcglobal.com RCGLOBAL(Canada), for internal use only. Page 1 of 57 Review performed

More information

ICMA Private Wealth Management Charter of Quality

ICMA Private Wealth Management Charter of Quality ICMA Private Wealth Management Charter of Quality Preamble 1. The Private Wealth Management Charter of Quality ( the Charter of Quality ) is a voluntary standard of recommended minimum good market practice.

More information

Recognition of Prior Learning (RPL) BSB40515 Certificate IV in Business Administration

Recognition of Prior Learning (RPL) BSB40515 Certificate IV in Business Administration Recognition of Prior Learning (RPL) BSB40515 Certificate IV in Business Administration What is RPL? RPL recognises that you may already have the skills and knowledge needed to meet national competency

More information

Rules for the certification of asset management systems

Rules for the certification of asset management systems Rules for the certification of asset management systems In force from 8/09/2014 RINA Services S.p.A. Via Corsica, 12 16128 Genova Tel. +39 010 53851 Fax +39 010 5351000 E-MAIL: info@rina.org, web: www.rina.org

More information

Eight Leadership Principles for a Winning Organization. Principle 1 Customer Focus

Eight Leadership Principles for a Winning Organization. Principle 1 Customer Focus Eight Leadership Principles for a Winning Organization Leading and operating an organization successfully requires managing it in a systematic and visible manner. Success should result from implementing

More information

MP Plumbing & Heating Ltd Quality Policy Manual THE QUALITY POLICY STATEMENT OF:

MP Plumbing & Heating Ltd Quality Policy Manual THE QUALITY POLICY STATEMENT OF: THE QUALITY POLICY STATEMENT OF: MP Plumbing & Heating Ltd Unit 8,The Metro Centre, Bridge Road, Orpington BR5 2BE Telephone: 01689 822188 Fax: 01689 897 733 E-Mail: info@mpplumbingheating.co.uk Web page:

More information

A leader in the provision of translation services to the life sciences industry

A leader in the provision of translation services to the life sciences industry A leader in the provision of translation services to the life sciences industry Medical Translation Division RWS Group overview Founded in 1958, RWS Group is one of the world s leading translation companies.

More information

ISO 9001:2008 Audit Checklist

ISO 9001:2008 Audit Checklist g GE Power & Water ISO 9001:2008 Audit Checklist Organization Auditor Date Page 1 Std. 4.1 General s a. Are processes identified b. Sequence & interaction of processes determined? c. Criteria for operation

More information

Clear, high quality, translation management services +64 (0)7 5425123

Clear, high quality, translation management services +64 (0)7 5425123 Clear, high quality, translation management services +64 (0)7 5425123 translation management software localisation interpreters voiceovers websites DTP www.transfix.co.nz +64 (0)7 5425123 PO BOX 11418,

More information

The Prophotonix (UK) Ltd Quality manual

The Prophotonix (UK) Ltd Quality manual The Prophotonix (UK) Ltd Quality manual Date: March 2014 Revision: D Sparrow lane, Hatfield Broad Oak, Herts, UK, CM22 7BA Tel: +44 (0)1279 717170 Fax: +44 (0)1279 717171 e-mail: info@prophotonix.com Page

More information

Network Certification Body

Network Certification Body Network Certification Body Scheme rules for assessment of railway projects to requirements of the Railways Interoperability Regulations as a Notified and Designated Body 1 NCB_MS_56 Contents 1 Normative

More information

+44 (0)1484 437421 www.transfix-global.com

+44 (0)1484 437421 www.transfix-global.com Clear, high quality, translation management services +44 (0)1484 437421 www.transfix-global.com translation management localisation interpreters voiceovers websites DTP UK Office: 7 Northumberland Street,

More information

Federal Institute for Materials Research and Testing (BAM) Pyrotechnics Division 2.3 Explosives D -12200 Berlin Berlin, 2013-12-10

Federal Institute for Materials Research and Testing (BAM) Pyrotechnics Division 2.3 Explosives D -12200 Berlin Berlin, 2013-12-10 Federal Institute for Materials Research and Testing (BAM) Pyrotechnics Division 2.3 Explosives D -12200 Berlin Berlin, 2013-12-10 Pyrotechnic Articles Directive 2007/23/EC Information on the Conformity

More information

FINAL DOCUMENT. Guidelines for Regulatory Auditing of Quality Management Systems of Medical Device Manufacturers Part 1: General Requirements

FINAL DOCUMENT. Guidelines for Regulatory Auditing of Quality Management Systems of Medical Device Manufacturers Part 1: General Requirements GHTF/SG4/N28R4:2008 FINAL DOCUMENT Title: Guidelines for Regulatory Auditing of Quality Management Systems of Medical Device Manufacturers Authoring Group: GHTF Study Group 4 Endorsed by: The Global Harmonization

More information

Make an impact. Pre-Sales Consultant

Make an impact. Pre-Sales Consultant Make an impact Pre-Sales Consultant Pre- Sales Consultant Thank you for your interest in this position. This document will give you more information about Acteon, our work, and this role. About this role

More information

PROPAM509 SQA Unit Code (H7TX 04) Plan, schedule and monitor production

PROPAM509 SQA Unit Code (H7TX 04) Plan, schedule and monitor production Overview 1. This standard is for individuals who work in a print-related environment and who take part in production planning, scheduling and junior management activities. It is not necessary to have overall

More information

Quality Management Principles and Guidelines on their Application

Quality Management Principles and Guidelines on their Application Document: ISO/TC 176/SC 2/N 376 Secretariat of ISO/TC 176/SC 2 Our ref: 97/402545 Date: 30 June 1997 To the Members of ISO/TC 176/SC 2 - Quality Management and Quality Assurance/ Quality Systems (TC176/SC2/WG15/N133)

More information

ISO 9001 (2000) QUALITY MANAGEMENT SYSTEM ASSESSMENT REPORT SUPPLIER/ SUBCONTRACTOR

ISO 9001 (2000) QUALITY MANAGEMENT SYSTEM ASSESSMENT REPORT SUPPLIER/ SUBCONTRACTOR Page 1 of 20 ISO 9001 (2000) QUALITY MANAGEMENT SYSTEM ASSESSMENT REPORT SUPPLIER/ SUBCONTRACTOR SUPPLIER/ SUBCONTRACTOR NAME: ADDRESS: CITY AND STATE: ZIP CODE: SUPPLIER/MANUFACTURER NO PHONE: DIVISION:

More information

Association for Project Management Business Management System

Association for Project Management Business Management System Association for Project Management Business Management System December 2012 2 Association for Project Management About APM Formed in 1972, the Association for Project Management (APM) is committed to developing

More information

Quality Management System Manual

Quality Management System Manual Quality Management System Manual Assurance ISO / AS Manual Quality Management System EXCEEDING ALL EXPECTATIONS Since our inception in 1965, Swiss-Tech has supplied the medical, aerospace, hydraulic, electronic

More information

FINE LOGISTICS. Quality Manual. Document No.: 20008. Revision: A

FINE LOGISTICS. Quality Manual. Document No.: 20008. Revision: A FINE LOGISTICS Quality Manual Document No.: 20008 Revision: A 20008 Rev. A FINE LOGISTICS, Quality Manual Page 1 of 24 Quality Manual: Table of contents Number Section Page 1. GENERAL 3 1.1 Index and revision

More information

Purchasing Translation Services

Purchasing Translation Services August 2010 (Circ. Online) Purchasing Translation Services By Kathrin Rueda Timely, high-quality translations are essential for more and more clinical trials. When contracting for services like site monitoring,

More information

Information Management Advice 35: Implementing Information Security Part 1: A Step by Step Approach to your Agency Project

Information Management Advice 35: Implementing Information Security Part 1: A Step by Step Approach to your Agency Project Information Management Advice 35: Implementing Information Security Part 1: A Step by Step Approach to your Agency Project Introduction This Advice provides an overview of the steps agencies need to take

More information

QUALITY MANUAL 3 KENDRICK ROAD WAREHAM, MA 02571 508-295-9591 FAX 508-295-6752

QUALITY MANUAL 3 KENDRICK ROAD WAREHAM, MA 02571 508-295-9591 FAX 508-295-6752 QUALITY MANUAL 3 KENDRICK ROAD WAREHAM, MA 02571 508-295-9591 FAX 508-295-6752 Section 1. REVISION STATUS Revision 01 Initial Issue 02/13/95 Revision 02 ECO No.Q-0032 05/07/96 Revision 03 ECO No.97171

More information

DELAWARE PUBLIC ARCHIVES POLICY STATEMENT AND GUIDELINES MODEL GUIDELINES FOR ELECTRONIC RECORDS

DELAWARE PUBLIC ARCHIVES POLICY STATEMENT AND GUIDELINES MODEL GUIDELINES FOR ELECTRONIC RECORDS DELAWARE PUBLIC ARCHIVES POLICY STATEMENT AND GUIDELINES MODEL GUIDELINES FOR ELECTRONIC RECORDS STATEMENT OF PURPOSE The Delaware Public Archives (DPA) has issued "Model Guidelines for Electronic Records"

More information

ISO 9001: 2008 Boosting quality to differentiate yourself from the competition. xxxx November 2008

ISO 9001: 2008 Boosting quality to differentiate yourself from the competition. xxxx November 2008 ISO 9001: 2008 Boosting quality to differentiate yourself from the competition xxxx November 2008 ISO 9001 - Periodic Review ISO 9001:2008 Periodic Review ISO 9001, like all standards is subject to periodic

More information

CORPORATE QUALITY MANUAL

CORPORATE QUALITY MANUAL Corporate Quality Manual Preface The following Corporate Quality Manual is written within the framework of ISO 9001:2008 Quality System by the employees of CyberOptics. CyberOptics recognizes the importance

More information

Position Description

Position Description Position Description Position Title Human Resources Officer Position No 5023 Directorate Department Unit Appointment Type Chief Executive Officer Organisational Development Human Resources Permanent Full

More information

ERM GmbH. Your Consultancy, Product and Integration Specialist for Enterprise Relationship Management

ERM GmbH. Your Consultancy, Product and Integration Specialist for Enterprise Relationship Management ERM GmbH Your Consultancy, Product and Integration Specialist for Enterprise Relationship Management Customer Relationship Management IT Service Management HelpDesk Systems Bid Management Service & Consulting

More information

Compliance Management Systems

Compliance Management Systems Certification Scheme Y03 Compliance Management Systems ISO 19600 ONR 192050 Issue V2.1:2015-01-08 Austrian Standards plus GmbH Dr. Peter Jonas Heinestraße 38 A-1020 Vienna, Austria E-Mail: p.jonas@austrian-standards.at

More information

PROJECT AUDIT METHODOLOGY

PROJECT AUDIT METHODOLOGY PROJECT AUDIT METHODOLOGY 1 "Your career as a project manager begins here!" Content Introduction... 3 1. Definition of the project audit... 3 2. Objectives of the project audit... 3 3. Benefit of the audit

More information

OFFICE FOR HARMONIZATION IN THE INTERNAL MARKET (TRADEMARKS AND DESIGNS) Quality Management Department. The Quality Management System Manual

OFFICE FOR HARMONIZATION IN THE INTERNAL MARKET (TRADEMARKS AND DESIGNS) Quality Management Department. The Quality Management System Manual The Quality Management System Manual TABLE OF CONTENTS 1. MESSAGE FROM THE PRESIDENT OF THE OFFICE (THE OHIM QUALITY POLICY)... 3 2. INTRODUCTION... 4 2.1 MISSION OF THE OFFICE FOR HARMONIZATION IN THE

More information

Complete Business Communication

Complete Business Communication Complete Business Communication Welcome to Frama UK Your partner for all aspects of physical and digital B2B communication Frama is an international company with its headquarters in Switzerland. Since

More information

QUALITY MANUAL ISO 9001. Quality Management System

QUALITY MANUAL ISO 9001. Quality Management System Page 1 of 20 QUALITY MANUAL ISO 9001 Quality Management System Printed copies are not controlled unless marked "CONTROLLED". Upon receipt of this document, discard all previous copies. Page 2 of 20 Approval

More information

THE SMALL BUSINESS STANDARD

THE SMALL BUSINESS STANDARD Version 3.2 A basic standard for managing product and service quality in a small business This publication was initially developed by members of the Chartered Quality Institute s Management Consultants

More information